СУЩНОСТЬ И НАПРАВЛЕНИЯ РЕГУЛИРОВАНИЯ БИЗНЕС-ПРОЦЕССОВ В РОЗНИЧНОЙ ТОРГОВЛЕ

Abstract

Subject. The essence and directions of regulation of business processes in retail trade. Objectives. Development of recommendations for improving the regulation of business processes of retail enterprises. Methods. The study involves methods of logic, economic analysis and synthesis on the basis of the systems and creative approach. Results. The theoretical issues of the company's business process management are considered. The analysis of the characteristics and quality of business processes is carried out. The analysis of the effective-ness of business management as the main tool for increasing the company's profit is carried out. The main qualitative and quantitative indicators of evaluating the effectiveness of business processes of an enterprise are highlighted, and a methodology for evaluating them is proposed. Recommendations for improving the regulation of business processes of retail trade enterprises have been developed. Conclusions and Relevance. In the context of the economic crisis, the retail trade enterprises direct their efforts to ensure the reliability and rhythm of their activities. In this case, the improvement of business processes is an effective tool for maintaining the stability of the life of the retail business in the environment, and also contributes to the creation of new consumer values. The management of business processes of retail enterprises involves their continuous improvement. Recommendations for improving the regulation of busi-ness processes of retail trade enterprises are proposed.