Abstract
This study aims to identify the relationship between the norm of emotion expression of the coaches working at sports facilities and emotional labor, exhaustion of emotion and the intention to change jobs. The objects of research are the 230 coaches working at sports facilities located in Seoul Metropolitan City and Gyeonggi–do Province. For the verification of the hypotheses established in this study, frequency analysis, exploratory factor analysis, reliability analysis, confirmatory factor analysis and structure equation model analysis were conducted with PASW 18.0 and AMOS 18.0 data processing programs. The following are the results of the analyses. Firstly, the norm of emotion expression has meaningful influence on the surface behavior and the internal behavior that are the sub factors of emotional labor. Secondly, while the surface behavior, which is a sub factor of emotional labor, has meaningful influence on exhaustion of emotion, it does not have influence on internal behavior. Thirdly, exhaustion of emotion has meaning influence on the intention to change jobs.
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