Abstract
The purpose of this study was to determine moderating effect of person-centered care on relationship between organizational commitment and LTC service quality among caregivers working in long-term care facilities. This study also aimed to determine which aspects of person-centered care having a more moderating effect. Person-centered care has recently received much attention in the care field. It is a perception and practice that emphasizes the independence and autonomy of service recipients. A survey was conducted among caregivers working in facilities in Incheon area. A total of 190 returned questionnaires were analyzed in this study. Results showed that the moderating effect of person-centered care was statistically significant in the relationship between organizational commitment and service quality of long-term care. When person-centered care was analyzed by dividing it into sub-factors, individualization and autonomy, autonomy, but not individualization, was statistically significant. Based on these findings, recommendations on some service policies and practices including ways of care worker education and on-the-job training programs in a nursing home were made for improving the quality of caregivers' services and for further research.
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