Функционально-трудоемкостный анализ кадровых процессов системы менеджмента качества организации

Abstract

The article discusses an approach to improving personnel (supporting) processes in the organisation’s quality management system based on the methodology tool modification of the functional-cost analysis (FCA) and the qualimetric substantiation of critical indicators of the studied process function parameters. The paper analyses tools and technologies for structuring, correcting, and improving personnel processes in the organization’s quality management system as well as problems associated with their application in practice. The expediency for operational determination of the direction for improving the personnel process quality is substantiated by studying a limited number of their parameters. Importance (significance) and labour intensity of personnel process functions are considered as the studied parameters. A procedure for functional and labour-intensive analysis (FLIA) is proposed, which is the personnel process improvement based on analysing the importance-labour intensity ratio of function implementation, allowing the process owner to quickly obtain information about the process state. The procedure of functional and labour-intensive analysis is considered through the approbation on the example of the personnel process “Personnel Recruitment.” Critical indicators of “Personnel Recruitment” structure are compared with similar indicators obtained based on applying functional-cost analysis to the process under consideration. The article argues for the promising use of the proposed procedure for enhancing the personnel processes of the organization’s quality management system, aimed at identifying the direction for their improvement.