Abstract

The purpose of this study is to verify the relationship between the organizational justice, self-efficacy, and job performance of airline cabin crew. In order to achieve this purpose, a structural equation model using AMOS was used in this study, and a total of 293 copies were used for analysis except for insufficient response sheets. In order to collect data, the quota sampling technique, one of the non-probability. As a result of the hypothesis verification of this study, it was verified that organizational justice had a significant influence on self-efficacy and job performance, and that self-efficacy had a mediating effect between the two factors. In addition, it was confirmed that procedure justice had a stronger influence on job performance compared to distribution justice. As a result of the hypothesis verification of this study, it was verified that organizational justice has a significant influence on self-efficacy and job performance, and that self-efficacy plays a mediating role in these relationships. In particular, it was confirmed that procedure justice had a stronger influence on job performance than distribution justice. In addition, remarkable results could be derived in relation to the cultural model and the main effect model.Through these results, we tried to present strategies and implications that can be used for human resource management in the airline cabin field.

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