Abstract
This study aims to develop a user-centered integrated service design strategy of long-term care home-care services for the elderly in response to population aging in South Korea. The research investigates the current status of home-care services and examines the needs of elderly individuals and stakeholders. Key factors identified include expert collaboration, user communication, and community cooperation. The study proposes an integrated service design strategy of home-care services and a comprehensive support app, facilitating personalized care and effective service management. Local resources are suggested for home environment improvement, emotional support programs, and prompt emergency response. The proposed model emphasizes communication, counseling, emergency assistance, satisfaction surveys, and information sharing. The study anticipates enhanced satisfaction among the elderly, their families, and professionals.
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