Разработка показателей эффективности программы цифровой трансформации государственного управления в России

Abstract

The purpose of the article is to determine performance indicators for the digital transformation of public administration in Russia, to implement the benefits of the program, achieve its goals and improve the quality of public administration in our country. The study identified factors and criteria for the quality of digitalization of public administration at the international and regional levels. Using correlation analysis, it was determined that the current performance indicators of the "Information state" program are only indirectly related to improving the quality of public administration. That is why despite quite significant progress digitalization, the quality of public administration remains low. On the contrary, surveys about public services were positively interconnected with governance quality indicators. It was also proved that indicators and indexes of digitalization of public administration have a positive impact on governance quality indicators. Based on the results of the analysis, it was proposed to include the above-mentioned factors as performance indicators for the new program "Digital public administration", along with performance indicators of the program itself for quality control of its implementation.