СОВРЕМЕННАЯ СФЕРА СЕРВИСНОГО СОПРОВОЖДЕНИЯ: СУЩНОСТНЫЕ ХАРАКТЕРИСТИКИ, СТРУКТУРА, ПОДХОДЫ К ОЦЕНКЕ КАЧЕСТВА

Abstract

The modern service sector is a diversified, multi-level complex, in which numerous organizations of various types and legal forms are active participants in economic and distribution processes. Today, service support supports the sphere of material production by creating the necessary conditions concomitant with production. A range of services accompanies the product in the process of its movement along the distribution channel and at all stages of its life cycle: until the time of sale, during the transaction and after the execution of the order. The purpose of this study is to summarize the available approaches to the definition and content of the definition of “service”, the existing classifications and methods for assessing the quality characteristics of a service in a competitive market. The validity and reliability of the research results is confirmed by the use of general scientific methods (dialectics, analysis, synthesis, consistency, complexity). The working hypothesis of the study: modern service is a multicomponent system concept that does not have an unambiguous universally accepted interpretation today and is a socio-economic phenomenon, a dynamically developing field of activity both in accompanying commodity-material production and in the provision and consumption of various types of services. The systematic approach made it possible to achieve the goal of the study, as a result of which the concept of “service” was concretized, the classification of services by forms of human activity was generalized and supplemented, the criteria for perceiving the quality of services were structured, and indicators for assessing the reliability of goods and services were diagnosed.