전시컨벤션센터 민간위탁운영의 갈등 원인 탐색과 개선방안 연구: 주인-대리인 이론을 중심으로

Abstract

The purpose of this study is to clarify, using the principal-agent theory, the root cause of conflicts between interested parties occurring in the private consignment of exhibition convention centers to identify the cause of conflict in private consignments of exhibition convention centers. In order to improve the informational disconnect between the principal and the agent, we proposed the standardization of tasks, employment safety of contract workers, operation of education programs, disclosure of management center information, and dedicated staff of the consignment agency. To reform the adverse selection of the agent, we considered the effective operation of the RFP, detailed contract writing, development of the performance measurement system, and improvement of the operation of the program in which experts and residents participate. We also proposed the improvement of the agent’s moral hazard by operating the internal manpower training program, the advisory committee, and the long term contract, and by activating the MICE Alliance.