Abstract

Purpose: Presentation of chatbots and description of their role in Industry 4.0; discussion the use of chatbots in various industries; development of a chatbot model using artificial intelligence. Methodology: Defining a key concept; covering the general architecture of chatbots with user intent analysis and providing detailed information. Results: Based on the research methods, a model capable to determine which category (‘Plane’, ‘Car’, ‘Bird’, ‘Cat’, ‘Road’, ‘Dog’, ‘Frog’, ‘Horse’, ‘Ship’, ‘Truck’) is depicted in the picture, has been developed. The results have shown more than 80% correct answers. On the basis of the presented simple model, a more complex computing system can be implemented, which allows identifying a person or other categories. Scientific novelty: Automation in the use of artificial intelligence while creating a chat-bot according to Industry 4.0 standards by means of advanced technologies. Practical significance: An automated model with artificial intelligence and the possibility of identification. The connection of new libraries of machine learning has made it possible to achieve such high accuracy of category definition as more than 80%.

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