호텔 조리팀에서 동료공감이 신뢰, 팀 몰입, 팀 협력행동에 미치는 영향에 관한 연구

Abstract

This study aims to find out the relationship between peer empathy, trust, team commitment, and team cooperation behavior in the hotel cooking team. After that, the theoretical establishment was attempted from previous studies, research hypotheses were presented, and research models were derived. In order to verify the research hypothesis, a questionnaire was distributed to cooking workers at five-star hotels in Seoul and the metropolitan area. Finally, 275 parts of hypothesis verification were conducted. The hypothesis test results of this study show the findings as follows: Firstly, empathy for colleagues in the hotel cooking team has a positive and significant effect on cognitive and emotional trust. Second, cognitive and emotional trust positively and significantly influences team commitment. Third, cognitive and emotional trust positively and significantly affects team cooperation behavior. Lastly, team commitment has a positive and significant effect on team cooperation behavior. This study provides academic contributions to hospitality scholars and practical suggestions for hotel management.