Abstract
This article discusses the problem of building a simulation model of customer service in a multifunctional center providing public and municipal services to optimize business processes. The logical scheme of the simulation model based on UML-diagrams has been developed. A 3D model of customer location and service at the multifunctional center has been created. Experiments have been conducted for different variants of queuing. Proposals for optimizing the work has been developed. The software AnyLogic was used as an implementation tool.
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