Access Service Unbound:

Abstract

Following a supply chain model, appropriated from the business world, a public four-year institution dismantled its Access Services Department by limiting physical item processing tasks, delinquent account management, and the Circulation Desk, redoubling its efforts to focus on customer service by offering a “roving” model of customer service. This newly reformed Public Services Department offers self-checkout options in addition to these aforementioned changes. Users depend on access to course materials, technological equipment, and ILL/Reserves items. This paper describes how this library managed the transition of changes in responsibilities and offered excellent access despite the new format.