Abstract
The paper discusses the issues of incident management at technical operation of microprocessor systems of railway automation and telemechanics on the railway network of the JSC Russian Railways. The widely used microprocessor interlocking centralization of switches and signals (MPI) EBILock 950, the development of a joint Russian-Swedish company Bombardier Transportation (Signal), is considered as an object of the research. The analysis of algorithms and patterns of interaction between the operating staff of operating enterprises and specialists of service centres revealed a number of shortcomings in the system of the MPI maintenance and repair organization. As a result, the authors have proposed an alternative scheme for organizing the technical operation of microprocessor systems based on the incident management system implemented as a web application. This application makes it possible to monitor the quality and timing of service operations, accumulate information on methods for eliminating complex non-standard failures and automate the processing of requests by service centres.
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