간호⋅간병통합서비스 병동 간호사의 노인에 대한 공감력, 극복력, 인간중심간호가 간호서비스 질에 미치는 영향요인

Abstract

The purpose of study is a descriptive investigation study to identify the impact of empathy, resilience, and person-centered nursing
 on integrated nurse care service (INCS) unit nurses’ self-recognized nursing service quality. The subjects was analyzed using frequency,
 percentage, mean, standard deviation, Mann-Whitney U test, Kruskal-Wallis H test, Pearson correlation, and Hierarchical regression regression
 analysis with the SPSS/WIN 28.0 program. There were significant relationships between nursing service quality and empathy (r=.54, p<.001),
 resilience (r=.59, p<.001), person-centered nursing (r=.61, p<.001). Hierarchical regression analysis showed that the factors influencing nursing
 service quality were person-centered nursing (β=.53, p<.001) and resilience (β=.27 p<.001) in this study. In order to increase the nursing
 service quality of nurses working in integrated nurse care service (INCS) units, person-centered nursing and resilience have been identified
 as significant factors. Therefore, it is necessary to educate nurses on competency development so that nurses working in integrated nurse
 care service (INCS) units can perform person-centered nursing. In addition, a program to improve the ability to cope with stress and crisis
 situations should be prepared for nurses working in integrated nurse care service (INCS) units.