Abstract
Nurses’ job engagement could help improve the quality of nursing services, and person-centered nursing is expected to play an important role in this relationship. However, little is known about the role of person-centered nursing in the association between job engagement and quality of nursing services. This study examines the moderating and mediating effects of person-centered nursing on the relationship between the job engagement and the quality of nursing services in Korean nurses. In October 2020, 200 hospital nurses were surveyed at three university hospitals. The moderating and mediating effects of person-centered nursing were determined using hierarchical regression analysis. There was a significant positive correlation between job engagement, person-centered nursing, and quality of nursing services. Person-centered nursing was found to have a mediating and moderating role in the relationship between job engagement and quality of nursing service. In conclusion, in the impact of job engagement on the quality of nursing service, it plays a buffering role, and the job engagement of nurses improves the quality of nursing services through improvement of person-centered nursing. Therefore, this study recommends the development and implementation of an educational program to foster person-centered nursing in order to improve the quality of nursing services.
Highlights
Improving the quality of care has always been a focus of Korean hospitals as a means of differentiation in a competitive landscape [1]
The quality of nursing services refers to the level of a series of nursing practices performed by nurses for patients [5]
While 63.0% of the nurses were working in shifts, 53.0% reported a neutral level of satisfaction with pay
Summary
Improving the quality of care has always been a focus of Korean hospitals as a means of differentiation in a competitive landscape [1]. The COVID-19 pandemic has brought increased scrutiny causing leaders of medical institutions to focus considerable effort on improving the quality of medical care and the management of medical professionals [2]. Since nursing service delivery requires spending considerable time with the patient, the nurses have a significant influence on patients’ safety and satisfaction [4]; efforts to improve nursing service quality are needed. The quality of nursing services refers to the level of a series of nursing practices performed by nurses for patients [5]. The level of patient safety nursing is a criteria for evaluating the quality of nursing services [4]. The efficiency and productivity of hospital organizations were primarily emphasized as factors affecting this quality [6]
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