Abstract
The present study aims to study how the evaluations of the user interface of the Moodle platform evolve over time among its users at the Sofia University “St. Kliment Ohridski”. For this purpose, the respondents are divided according to two criteria – students and teachers, on the one hand, and users with more than 1 year of experience or those with 0 to 1 year of experience, on the other. The survey was completed by a total of 123 respondents. The results reveal a seemingly paradoxical trend of increasing criticism of the platform as the duration of user experience increases. A possible explanation for this phenomenon is that experienced users tend to customize their platform, which leads them to encounter more difficulties.
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