ІННОВАЦІЙНІ ЗАХОДИ В УПРАВЛІННІ ОРГАНІЗАЦІЙНИМИ КОНФЛІКТАМИ НА ПІДПРИЄМСТВІ В У СУЧАСНИХ УМОВАХ ВЕДЕННЯ БІЗНЕСУ

Abstract

The article analyzes the role of conflicts in the development of enterprises and their employees. The authors of the article point to the critical importance of understanding internal conflicts to achieve efficiency and innovation in management. They divide conflicts into constructive ones, which contribute to the development of new optimization projects, and destructive ones, which lead to a break in relations and violation of cooperation norms. The author offers two main directions of conflict management: for constructive conflicts – identification of common positions and coordination of interests for joint problem solving; for destructive – identifying the interests of the parties to reach agreements. Enterprise management must provide clear guidance on requirements and organizational procedures, promote coordination and cooperation among employees, and establish common goals to motivate employees to work together to solve problems. The article emphasizes the need to develop a program-targeted approach to conflict management, which includes the development of a management system, the creation of coordination subsystems at each level of management, and the planning of actions to reconcile conflicts. The analysis of conflict situations should include the determination of the causes of the conflict, the topics of mutual disputes, the motivation of the participants and the direction of their actions. The article emphasizes that effective conflict management involves an integrated approach that ensures not only the resolution of existing contradictions, but also the development of positive aspects in the activities of the labor team. An important role is played by preventive measures, which help to avoid the occurrence of conflicts, as well as the readiness of management to resolve the conflict. The scientific novelty consists in the development and testing of a complex approach to the identification, analysis and resolution of organizational conflicts, which includes the use of innovative management methods and technologies. This study goes beyond traditional approaches to conflict resolution, proposing the integration of modern communication tools, psychological techniques, and strategic analysis to create an effective conflict management system in an enterprise.