Abstract

In today’s changing world, training of specialists in any sphere requires a constant active search on the part of educational service providers for the development of relevant competencies of students of higher education, to ensure the correspondence of educational training to the modern needs of practice. That is why any educational program needs not only an internal but also an external audit aimed at its improvement. Understanding the factors that determine the quality of the program by chance is the basis not only for building a sustainable and competitive system of training specialists, but also for its successful practical implementation. Such a system should be based on providing feedback to students. One of the forms of such communication is a survey of students and graduates regarding the quality of the educational program and the level of satisfaction with education to find the factors that determine them. To achieve this goal, an expert questionnaire was developed, which includes three blocks of questions regarding the completeness of the program itself, its implementation in the educational process and in practice. A list of questionnaire questions is proposed, which potentially outline the range of problems of student training and possible ways to solve them.
 To evaluate the quality of the educational program in different blocks of disciplines, its main advantages and disadvantages, comparative diagrams of factors that influenced the decision-making regarding admission were constructed. Considerable attention is paid to the comparative analysis of the distribution of grades depending on the educational level of training: bachelors, masters, graduates.
 The implementation of the program in the educational process is considered in detail, namely: the level of teaching disciplines, their methodical support, and the evaluation system. The observance of the rules of academic integrity by teachers and students studying in the educational program and the organization of the educational process are analyzed separately. Questions were also asked that were supposed to reveal the need to implement certain actions to become a good specialist.
 Special attention is paid to the retrospective evaluation of the educational program, which is a generalized measure of its quality, because it summarizes the respondents’ answers to the important question: “If you had the information, you now have about studying in this program at the university before entering, would you choose it?”. For this purpose, the authors proposed an approach to the analysis of the level of satisfaction with education using binary output models. The change in the probability of the outcome variables when the predictors change, and the reliability of the models were also evaluated. The capabilities of binary output models in confirming analytical assumptions are shown.
 Proposals have been put forward regarding the possibilities of improving students’ attitudes towards the educational program and eliminating existing shortcomings.

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