Organization Of Work Process Research Articles

Job satisfaction of nurses and the determinants of organizational climate: insights from hospitals in Lubelskie Voivodeship

Abstract Aim. Evaluation of nurses’ job satisfaction and the interconnectedness of the infl uence of dimensions of organizational climate. Material and methods. The study was conducted in 2022 among 300 nurses working in fi ve hospitals in Lublin Voivodeship. Methodology focused on outcomes was employed, highlighting the signifi cance of factors related to the organizational environment in shaping “job satisfaction”. The research tool was the Organizational Climate Questionnaire by L. Rosenstiel and R. Boegel, adapted from the Polish version by K. Durniat. Results. Most respondents report a high 121 (40.3%) or relatively high 142 (47.3%) level of satisfaction with their profession. Only 37 (12.4%) nurses reported a low level. Factors contributing to decreased satisfaction included negative relationships with management, diminished importance of organizational procedures implemented by supervisors, insufficient time for direct patient care, failure to meet patient and family expectations, and inadequate compensation. Conclusions. Nurses’ job satisfaction depended on the overall organizational climate in the hospital and its components: the overall image of the organization, employees’ perceptions of their superiors’ leadership style, and various aspects of the work organization process, ways of structuring, division of tasks and the degree of control over their implementation.

Comprehensive care for childhood obesity in Brazilian municipalities.

To understand the potential and limits of care for childhood obesity from the perspective of comprehensiveness, in the context of Primary Health Care, in Brazilian municipalities. A qualitative approach was adopted, with an electronic form of a dissertative nature being applied in 11 municipalities in the five Brazilian regions, derived from the four axes of comprehensiveness defined by Ayres (needs, purposes, articulations, and interactions). Among the strengths for comprehensive care, the following were observed: the provision of services at different levels of care; the relevance of intersectoral programs in the development of actions aimed at the multidimensionality of childhood obesity; the implementation of strategies for systematizing care and tools that encourage the expansion of dialogue and humanization; and intersectoral coordination to create appropriate responses to the expanded needs of children and their families. Limitations include: the centralization of actions in nutrition professionals and in the care sphere; the failure to prioritize childhood obesity in health agendas; and the lack of trained professionals to deal with the complexity of obesity. The findings suggest that child obesity care practices, in order to be transformative, need to be understood in the context of comprehensiveness. And this includes (re)thinking public policies, professional practices, and the organization of work processes so that they are, in fact, more inclusive, participatory, dialogical, humanized, supportive, fair, and, therefore, effective.

Technology Introduction in the Health Sector Through Learning and Innovation-Oriented Work Processes

Due to rising expectations and, at the same time, increasingly scarce resources, the health care system is also forced to constantly work on its efficiency. One possible solution is the introduction of innovative welfare technologies, but this requires the adaptation of work processes. The aim of this paper is to analyze the role of knowledge management (KM) mechanisms for learning and innovation in work processes of health organizations that increasingly use welfare technologies. The study extends existing knowledge on relevant KM mechanisms for learning and innovation in the work processes of healthcare organizations using welfare technologies. Five different KM mechanisms are suggested and discussed.

금융산업의 빅데이터 경영 사례에 관한 연구

Purpose - The purpose of this study was to analyze cases of big data-driven business in the financial industry, focusing on organizational structure and business processes using big data in banking industry. Design/methodology/approach - This study used a case study approach. To this end, cases of two banks implementing big data-driven business were collected and analyzed. Findings - There are two things in common between the two cases. One is that the central tasks for big data-driven business are performed by a centralized organization. The other is that the role distribution and work collaboration between the headquarters and business departments are well established. On the other hand, there are two differences between the two banks. One marketing campaign is led by the headquarters and the other marketing campaign is led by the business departments. The two banks differ in how they carry out marketing campaigns and how they carry out big data-related tasks. Research implications or Originality - When banks plan and implement big data-driven business, the common aspects of the two banks analyzed through this case study can be fully referenced when creating an organization and process. In addition, it will be necessary to create an organizational structure and work process that best fit the special situation considering the company's environment or capabilities.

Challenges of Implementing a Human Multi-Tissue Bank in a Public Hospital in the Interior of São Paulo: Under the Light of the Quality Management System

Human multi-tissue banks (HMTB) are important health institutions specialized in the capture, processing, and distribution of human tissues for transplants and research, aiming for safety and quality in the supply of their products, intended for reconstructive surgeries and injury repair, in addition to contributing to the advancement of research developed in regenerative medicine. This study aims to report and share the experience of implementing an HMTB, as well as creating an institution's own quality management system. This is a descriptive study, an experience report type, which identifies historical aspects of an HMTB's actions in the 5 years of implementing and operating the service. Initially, a musculoskeletal tissue bank was established in collaboration with the Department of Orthopedics at the State University of Campinas, São Paulo, Brazil, in June 2018. In 2023, through a management model and associated technologies, the banks of human musculoskeletal and ocular tissues at the institution established the HC-UNICAMP Human Multi-tissue Bank. The implementation of the HMTB with modern and technological infrastructure, associated with the development and operation of the quality management system, allowed us to provide excellent organization of work processes, as well as obtain the necessary health license to begin activities. It is believed that this report can be an important source of information and recommendations applicable to the implementation of other human HMTBs.

Digital leadership: Norwegian healthcare managers' attitudes towards using digital tools.

Health services are undergoing digitalization and applying new digital tools. These changes may provide healthcare managers with opportunities to exercise digital leadership. However, managers' attitudes may influence the extent to which they demonstrate digital leadership. This study explores the attitudes of Norwegian healthcare managers towards: (1) digital tools and change and (2) to what extent digital tools are applicable to various tasks of managers. Cross-sectional study including 154 managers in hospitals and municipal health services in a Norwegian county. The questionnaire was about management and digital tools, and the data was analyzed by descriptive statistics, correlations, and content analysis. The healthcare managers perceived that digital tools facilitated a positive change in organizational work processes aligned with values and goals. Digital tools supported administrative tasks such as gaining control over responsibilities. However, 76 managers stated that certain tasks, including interactions with employees (e.g. performance appraisals and sick leave follow-up) and the building of an organizational culture, should not be performed using digital tools or using them only to a limited extent; for these tasks, they preferred in-person meetings. Norwegian healthcare managers' attitudes toward digital tools are generally positive, but there are areas where they find the tools less suitable. The results provide new insights into healthcare by indicating that many managers may have positive attitudes toward digital tools. However, digital leadership may not be applicable equally in all areas of healthcare managers' work. This raises the question of whether digital leadership can or should be exercised uniformly in every area of health services.

ВИКОРИСТАННЯ AGILE-МЕТОДОЛОГІЇ В КОНТЕКСТІ РІЗНИХ ВИДІВ БІЗНЕС-ДІЯЛЬНОСТІ

In the context of modern business, which requires a quick response to changes, improved communication and project management, the use of Agile methodologies becomes extremely relevant and an important factor for achieving success and competitive advantage of enterprises. The purpose of the article is to study the peculiarities of using Agile methodologies in the context of various types of business activities. Using a comparative analysis, the article considers the directions of implementation of Agile methodologies for such types of business activities as production of products, execution of works, provision of services, trade activities and commercial mediation. The study notes the role of Agile methodologies in improving the efficiency of work processes, increasing flexibility in project management and increasing responsiveness to changes in market requirements. The main differences in the application of Agile methodologies in the organization of production processes compared to the provision of services are highlighted, emphasizing the flexibility of Agile methodologies in adapting to various requirements and needs of business activities. It is noted that the Agile concept is effective in process activities, which is confirmed by the example of a quick service cafe. The suitability of Agile methodologies for the development of projects in a wide range of industries, including marketing, advertising and PR activities, is substantiated, which indicates the universality of the approach and its successful use in areas that require quick adaptation to changing market conditions and a high level of communication with clients. The effectiveness of the use of Agile methodologies in various sectors of economic activity from the point of view of project management, development of products and services, as well as in response to changes in market conditions is shown. This topic is important for understanding and promoting the benefits of Agile methodologies in modern business, stimulating further research and implementation of these practices to achieve competitive advantages in various industries. The results of the study will contribute to the improvement of the organization of work processes in various industries and areas of business, allowing enterprises to increase the speed of reaction to market changes and customer requirements.

ORGANIZATIONAL SOLUTIONS TO INCREASE THE AVAILABILITY OF MEDICAL CARE TO PATIENTS WITH CARDIOVASCULAR DISEASES IN THE KEMEROVO REGION – KUZBASS

HighlightsWe have conducted the analysis of work processes in medical organizations of the Kemerovo region – Kuzbass providing cardiovascular care in the period 2021–2022. The results revealed key issues regarding personnel and organizational and methodological support of their work, and management of patients with high cardiovascular risk. Moreover, we have analyzed the availability of medical care for patients with cardiovascular diseases in the Kemerovo region – Kuzbass. Aim. To evaluate organizational solutions aimed to increase the availability of medical care for patients with cardiovascular diseases in the Kemerovo region – Kuzbass.Methods. The study involved analytical, statistical and direct observation methods for the analysis. Statistical data from Federal statistical survey forms based on the Federal State Statistics Service Order No. 985 dated 12/27/2022 (dated 10/27/2023) “On approval of Federal statistical survey forms with instructions on how to fill them out for organizations by the Ministry of Health of the Russian Federation of federal statistical observation in healthcare” (Form № 30 (annual), all-Russian classifier of management documentation code 0609362, Form N 14 (annual), all-Russian classifier of management documentation code 0609348), database on the provision of medical care, other relevant data from the Federal State Statistics Service, statistical data of the Central Research Institute of the Ministry of Health of the Russian Federation for the period from 2019–2022, and the results of an expert assessments of specialized Federal centers were studied.Results. In comparison with 2021, taking into account insufficient staffing of 59.5%, the number of cardiologists in the Kemerovo region decreased slightly. At the same time, there is a slight downward trend in the number of cardiologists with higher qualification, the percentage of doctors with higher qualification has decreased to 46.7% (of the total number of cardiologists). Regarding this profession, the availability of a doctor per 10,000 adults decreased by 10%, in 2022 the regional indicator was 19.8% lower than the national average, and 12% lower than the average for the Siberian Federal District. In the study period, some indicators displayed negative trends, indicating the presence of issues in medical organizations in the Kemerovo region, namely: the number of surgeries for acquired heart diseases decreased by 13.8%. The number of coronary artery bypass grafting surgeries decreased by 9.3%, per 1 million people in the region, this indicator remains 14% lower than the national value. The number of surgical procedures for rhythm disorders per 1 million population also 1.3% lower than the national value. The problem areas identified in the course of this study related to staffing, management of patients with high cardiovascular risk, organizational and methodological support for the work processes in medical organizations, served as the basis for the justification of the made organizational decisions.Conclusion. Organizational decisions taken in 2022 positively affected the availability of medical care for residents of the Kemerovo region – Kuzbass due to implementation of a systematic approach to cardiovascular risk management, with an emphasis on identifying patients at high-risk through additional diagnostic methods, the widespread introduction of remote medical care for the population and, as a result, an increase in the number of provided medical care procedures.

Design and development of OCR software for remote measurement and calibration

The advent of digital technology has led to significant changes in work processes in many organizations and industries worldwide including Thailand. This work aims to apply digital technology to improve measurement and metrology in terms of accuracy, productivity, and variability. We developed machine vision software for monitoring and collecting digital data from measurement systems. The application of Optical Character Recognition (OCR) technology in metrology is the first step toward digitalization, enabling enterprises to improve their measurement processes by automating data collection, analysis, and management. Moreover, it can be integrated with machine learning algorithms to enhance the automation of complex measurement tasks. To achieve this goal, an OCR software for data recording was designed in the LabVIEW environment. The image captured by the camera is processed by the LabVIEW OCR system which is trained continuously until it can recognize characters consistently and accurately. This software has been tested with the calibration systems which has a seven-segment digital format. The result shows that the software can acquire and transmit the instrument reading with reliable and exceptional accuracy. In addition, it can also reduce the steps and time required for measurement. In conclusion, the application of OCR technology can improve the efficiency, productivity, and accuracy of measurement. It also has a promising potential to enable remote measurement and calibration according to ISO/IEC 17025 possible.

A Study of Organizational Changes that Occur to the Adoption of Cloud Computing Technologies in Organizations: Ministry of Communication and Information Technology in Afghanistan

Cloud computing services such as file storage and big data analysis provide cost effective, secure, flexible and reliable services to their users; however, their advantages, the adoption of many cloud services is still limited, and many organizations are unsure of adopting cloud technologies for various reasons this study using a systematic review of the factors influencing organizational regarding the adoption of cloud computing technologies, categorize and compare these factors and show that much of the literature has highlight the technical aspects of technology adoption, such as cloud security further show that factors such as top management support, relative advantage, cloud complexity, and competitive pressure are the most important factors affecting organizational attitudes toward cloud technology adoption. Furthermore, analysis of interview data collection techniques showed that cloud computing technologies affect the structure, size, tasks and work processes of organizations. These variables change at different levels. The findings showed that IT jobs have the greatest impact on cloud computing readiness and performance. Additionally, the results showed that organizations that adopt cloud technologies integrated some departments, increased work speed, removed some duplicated steps, overcame management changes, centralized IT works and removed some traditional hierarchical parts.

Development of Administrative Model for High-Performance Organization of Primary Educational Service Area Office Chankrit Namchaidee, Chaiyuth Sirisuthi & Pha Agsonsua1

The aim of this R&D research was to create an administrative model for developing a primary education office area toward a high-performance organization by assessing the current situation and desirable conditions of primary education service area offices and identifying the need for developing the management model. A management model was then created and developed; and finally, its implementation was evaluated, with recommendations for improvement. The model, a result of mixed-methods research, comprised eight components that could help primary education service area offices become high-performance organizations, with respective priorities as follows: 1) leadership, 2) strategic planning, 3) organization structure and work processes, 4) human resource management for high potential, 5) data and information technology management, 6) stakeholder orientation, 7) learning organization, and 8) productivity and outcome-based orientation. The current situation of office administration in primary education areas was at a high level, while the desirable condition overall was at the highest level. The developed model was assessed and affirmed by experts as feasible, appropriate, and useful at a high level. When considering the utility of the management model after the implementation, the overall level was also high, and satisfaction with the implementation was also very high. The model can be applied in other office areas depending on their unique conditions.

PROFILE OF INFLAMMATORY BOWEL DISEASE NURSES IN BRAZIL.

•An identification of the profile of inflammatory bowel disease nurses in Brazil was peformed, and only four nurses worked exclusively with patients with inflammatory bowel disease. •The main areas of activity were outpatient clinics and ostomy care. •Nursing care was based on the nursing process, and the main topics approached in these appointments were treatment adherence and ostomy. •Nurses showed knowledge on immunosuppressive medications and biological therapy. Background - Nurses play a fundamental role within the inflammatory bowel disease (IBD) multidisciplinary team. Objective - To identify the profile of IBD nurses in Brazil and their work process organization and characterize the health services where they work. Methods - A questionnaire-based research was developed. The inclusion criteria were nurses with experience in IBD care, nurses with scientific research published in an indexed journal or in process, nurses with master's or doctorate degrees concluded or in progress, and educator nurses with expertise in IBD.Results - Seventy-four nurses were included, among whom 66 (89.19%) were women; their mean age was 40.63±9.98 years. Sixty-six percent work in the Southeast region, and more than half (54.05%) had a specialization course. Only four (5.41%) nurses worked exclusively with patients with IBD. The main areas of activity were outpatient clinics (39%) and ostomy care (35%). Nursing care was based on the nursing process (51.35%), and the main topics approached in nursing appointment were treatment adherence (72.97%), and ostomy (68.92%). Forty-seven (63.51%) nurses had knowledge on immunosuppressive medications and 52 (70.27%) on biological therapy. Most health services were integrated with a hospital that has clinical (72.97%) and surgical hospitalization units (67.57%), and 46 (62.16%) of them had an infusion center. Conclusion - Describing the work process of IBD nurses can supplement their organization of the IBD assistance process, as they do not follow any specific consensus. In addition, the characteristics necessary for IBD care are not found in all health services.

Cross-disciplinary Prevalence and Associated Factors for Work-Related Discomfort in Users of Ultrasonography: Implications for Sonography Professionals and Health Care Administrators

Objective: Work-related discomfort is a pervasive issue among ultrasonography users. The Sonography Work Systems (SWS) framework was constructed as a means of examining relationships within and across components of the sonography work systems, work processes, and work/worker outcomes. A database of ultrasonography users was established as a foundation for a longitudinal survey study to examine worker health and well-being and explore the most salient work systems and process factors associated with work-related discomfort. Materials and Methods: An estimated 100 000 unique ultrasonography users were invited to complete the online questionnaire through an e-mail campaign. Snowball sampling occurred through social media posts and encouragement for respondents to share the survey link with colleagues. The questionnaire included items that examined participant demographics, selected constructs from the SWS, and the prevalence of work-related musculoskeletal discomfort, visual discomfort, and headaches. Individual and multi-factorial regression models were conducted to examine SWS factors associated with the likelihood of experiencing the three types of work-related discomfort. Results: A total of 3659 valid responses were included in the analysis, with 86% of respondents reporting that they regularly experienced musculoskeletal discomfort that they directly attributed to their work. About half (54.2%) of the respondents have engaged in sonography-related ergonomics training, and respondents indicated using adjustable equipment approximately 74% of the time. Workplace culture was rated as primarily positive, but respondents indicated that employers implement only two of seven commonly recommended ergonomic policies and procedures. Working in an organization with more policies, using adjustable equipment more frequently, taking more work breaks, engaging in a positive work culture, and minimizing interruptions to workflow were key factors associated with reduced likelihood of work-related discomfort. Conclusion: This study provides a new framework for examining and addressing factors that contribute to ultrasonography users’ experience of work-related discomfort. Despite increased participation in ergonomics training and the use of adjustable equipment, the prevalence of work-related discomfort remains high among ultrasonography users. The findings highlight the need for attention to be directed at organizational factors and work processes to identify and implement evidence-based solutions to improve the health and well-being of medical ultrasound users.

Proposals for organizing the work of the design department of a manufacturing enterprise

This article is devoted to topical issues related to the organization of the work of the design department of a manufacturing enterprise. The author focuses on the fact that an essential feature of the organization of work processes in industrial enterprises is the use of business process automation tools. However, it is emphasized that there are still companies on the market that do not use such systems. The article analyzes in detail the causes of problems, and also offers effective recommendations for their elimination. The author argues that the enterprise is facing a number of negative consequences due to the problems faced by the design documentation development department. The article analyzes the current organizational structure of the design department, identifies shortcomings and makes proposals for changing project management processes. The article deals with the use of the latest technologies and software in the work of the design department, as well as the need to develop a culture of innovation and environmental responsibility. The author believes that the introduction of a formalized task setting procedure is important for improving the work of the design documentation development department. In this regard, the article analyzes the structure of the documentation and its features. Special attention is paid to the consideration of the Kanban methodology, which, according to the author, can help in solving the problem of unsystematic distribution of tasks and insufficient visibility of project progress. In the final part of the article, it is emphasized that the solution of the problems considered in the work requires constant analysis and adjustment depending on changing conditions and market needs. The results of the study can be used by the management of manufacturing enterprises to optimize the work of the design department and improve the efficiency of projects.

Competences of nurses in the Family Health Strategy: an integrative literature review

The Family Health Strategy is recognized as a proposal for the reorientation of the care model, carried out through the implementation of multidisciplinary teams in basic health units. The practical management of nurses is an important instrument for the implementation of health policies. The aim of this research is to identify the scientific evidence available in the literature on the competencies of nurses in the Family Health Strategy. The study presents the results of an integrative review of the literature on the process of practical management of nursing care in the Family Health Strategy. We analyzed 17 articles from the selection in the databases of the Virtual Health Library, with a time frame from 2018 to 2022. The PICo strategy was used, where P = Participants, I = Area of Interest, Co = Outcome of the study. The analysis of the literature highlights the importance of nurses inserted in the work process of the Family Health Strategy. The results show that practical management and care are inseparable for the work organization process.

A INTENSIFICAÇÃO DO TRABALHO NA PERSPECTIVA DE TRABALHADORES DE ENFERMAGEM

ABSTRACT Objective: to understand the factors that intensify work from the perspective of nursing professionals working in medical and surgical clinical units. Method: this is a descriptive, exploratory study, with a qualitative approach, carried out with 18 nursing professionals working at a university hospital in southern Brazil. Data production took place between April and June 2021 through semi-structured interviews. Data processing occurred through textual analysis, with the aid of IRaMuTeQ software, with the results being subjected to content analysis. The project followed the recommendations for research involving human beings, approved by the Research Ethics Committee. Results: based on similarity analysis and Descending Hierarchical Classification, data were organized into seven classes: I - Weaknesses in physical structure and lack of materials and/or equipment; II - Complexity of patients’ clinical condition; III - Weaknesses in training, qualification and number of professionals; IV - Work rhythms and demands; V - Work process organization; VI - Weaknesses in management; and VII - Lack of interprofessional collaboration. Conclusion: work intensification is present in study participants’ daily lives, being related to the lack of materials and equipment, severity of patients’ clinical condition, weaknesses in professional training and qualification, intensified pace and increase in work demands, weaknesses in management, and lack of interprofessional collaboration.

STANDARDIZATION OF THE ACTIVITIES OF STATE FINANCIAL CONTROL AND AUDIT BODIES

The article discusses the internal control standards adopted by the Internal Control Standards Committee of the International Organization of Supreme Audit Institutions, the construction and work process of the internal control system that meets these goals, the purpose and tasks of standardization, as well as the role of these standards in financial control and auditing. The articlealso provides information on the application of standards developed by the members of the Internal Control Standards Committee of the International Organization of Supreme Audit Institutions. Their educational perspectives are presented both in the context of good supervisory practices and in the context of examples of identified supervisory weaknesses. Purpose: The main purpose of the standards of financial control and auditing is to regulate the professional activity of private auditors and audit companies and to achieve the greatest objectivity in giving an opinion on the reliability of the audit, as well as to establish uniform quality criteria for comparing audit results. International audit standards are necessary to form uniform basic requirements that define the standards for audit quality and reliability and ensure a certain level of assurance of audit results by strictly observing all of the above requirements. Methodology: Induction, deduction and analysis methods were used in the research work. The result of the research: The presence of a single methodological platform in the standards of different types of control will increase the efficiency and effectiveness of all types of fifinancial control, as well as the possibilities of convergence between them. The introduction of uniform standards and the strengthening of the integration of financial control and audit institutions at different levels will allow the creation of a financial and budget control database, which, in turn, will allow not only more efficient planning of the work of all structural elements of the financialcontrol system, but also the preventio n of violations of the norms of financial and budget legislation. it will be the basis for imposing restrictions on the management positions of officials.

A ATUAÇÃO DO ENFERMEIRO NA PREVENÇÃO DA SÍFILIS CONGÊNITA E OS ESPAÇOS DE DISCUSSÃO

ABSTRACT Objective: to know the possibilities for nurses' discussion and performance spaces in the quadrilateral of training in the health area: teaching, care, management and social control in the prevention of congenital syphilis. Method: a qualitative and exploratory-descriptive research study, theoretically supported by public health policies. The data were collected in July 2020 through nine online focus groups with a total of 42 nurses from 18 municipalities in the mountainous region of the state of Santa Catarina, Brazil. For data systematization, thematic content analysis was used with the support of the Atlas.ti software, version 8.0. Results: nurses' performance occurred especially during direct assistance to patients, when performing rapid tests, monitoring prenatal care and following-up cases of the disease. Discussions about congenital syphilis took place in care spaces. As for the quadrilateral, the nurses related health care to direct assistance and to management of the work organization process in relation to the prevention of congenital syphilis, in addition to pointing out weaknesses in education and social control. They suggested training managers about the quadrilateral. Conclusion: the nurses acted in the prevention of congenital syphilis through direct assistance, making it necessary to expand actions to combat syphilis, especially by increasing the discussion spaces and the elaboration of strategies that involve professionals, managers, researchers and the community in an articulated way about the reality of syphilis in the state, as well as about prevention and treatment means.

The effect quality of work life towards perception of procedural justice: case study of real estate company in Indonesia

<p>Employee performance is a main factor for organizational effectiveness. Quality of work life (QWL) is one company program that can impact employee performance, and producing more satisfied and engaged employees. PT ABC is a city property developer. Based on preliminary interviews with its employees, it was found that they are dissatisfied with salary, career path, work –life balance and authority. These are quality of work life dimensions that the study pursued to investigate. The purpose of this study is to evaluate PT ABC employees’ perception about QWL, and its influence on perceptions of procedural justice. QWL as a work organization process allows members at all levels to actively shape the environment, methods, and timing of organizational activities. This research used a quantitative method; data was collected using survey questionnaire. Purposive sampling was used to identify and enjoin 200 respondents to participate. The results of this study show that the QWL dimensions that are perceived dissatisfactory and needs improvement are adequate and fair compensation, growth and security and total life space. These four dimensions have significant positive effect on perceptions of procedural justice. This research contributes to identifying areas of QWL that need to be given attention and have implications for organizations to improve the working conditions of employees in Indonesia.</p>

“Tearing the Fabric” or “Weaving the Tapestry”? A Discursive Resources Approach to Identity-Implicating Organizational Events

How do organizational members discursively construct large-scale organizational events that have identity implications? Whereas previous studies have focused primarily on collectively construed organizational identity threats and, to a lesser degree, identity opportunities, we move beyond past work to examine how individual members construct a single organizational event in divergent and more nuanced ways. Taking a discursive resources approach to members’ discourse in response to a watershed event in the Episcopal Church, we find that members engage in organizational identity work processes as a means of constructing an identity-implicating event. Through their identity work, which involves the construction of (in)coherence among an organization’s multiple identities, members construct an event as aligned with some organizational identities yet misaligned with others. Our study has implications for research on organizational identity and identity work, organizational events, and discursive resources.