Website Information Quality Research Articles

Facial Filler Injections– Questions Patients Ask and Where They Find Answers

Introduction: The most pressing questions patients ask about facial fillers and the sources to which patients are directed remain incompletely understood. Methods: The search engine optimization tool Ahrefs was utilized to extract Google metadata on searches performed in the United States. The most frequently asked questions were categorized by topic, while websites were categorized by authoring organization. JAMA benchmark criteria were used for website information quality assessment. Results: A total of 300 questions for the term “fillers” were extracted. The majority of search queries (24.0%) and monthly search volume (39.3%) pertained to procedural costs. The mean JAMA score for private practice sources (1.1 ± 0.57) was significantly lower than that of corporate sources (2.6 ± 0.55, p= 0.0003) but not significantly lower than academic pages (1.6 ± 1.34, p=0.483). With respect to monthly search volume, queries concerning lip fillers have been increasingly asked at a rate that exceeds other injection sites. Conclusion: Online searches for facial fillers often involve the topic of cost, and frequently direct patients to websites that contain inadequate information on authorship, attribution, disclosure and currency. When compared to other anatomic sites, search queries involving lip fillers have increased over the last three years.

The Effect of Website and Internet Benefit on E-Customer Loyalty in E-Commerce

Establishing e-customer loyalty in e-commerce, which is the form of commerce of our age, is quite difficult compared to traditional commerce. There are many options for customers. In this context, e-commerce businesses should design their websites according to the wishes and needs of their customers to gain an advantage over their competitors. This study aims to reveal the effect of information quality, system quality, service quality, and user friendliness of e-commerce websites and the net benefit on e-customer loyalty. To examine these variables, a questionnaire was applied to 506 customers of a shopping mall in Istanbul with 8 branches. The collected data were analyzed with statistical package programs used in the social sciences. A positive and significant relationship was observed between website information quality, website system quality, website service quality, website user-friendliness, net benefit, and e-loyalty. As a result of the regression analysis, a positive and significant effect of the website's information quality, system quality, service quality, user-friendliness, and net benefit on e-customer loyalty was observed. Information quality alone does not affect e-customer loyalty. The disclosure rate of the model is 87.5%.

The relationship between hotel star rating and website information quality based on visual presentation.

The hotel industry is essential for tourism. With the rapid expansion of the internet, consumers only search for their desired keywords on the website when they trying to find a hotel to stay, causing the relevant hotel information would appear. To quickly respond to the changing market and consumer habits, each hotel must focus on its website information and information quality. This study proposes a novel methodology that uses rough set theory (RST), principal component analysis, t-Distributed Stochastic Neighbor Embedding (t-SNE), and attribute performance visualization to explore the relationship between hotel star ratings and hotel website information quality. The collected data are based on the star-rated hotels of the Taiwanstay website, and the checklists of hotel website services are used to obtain the relevant attributes data. The results show that there are significant differences in information quality between hotels below two stars and those above four stars. The information quality provided by the higher star hotels was more detailed than that offered by low-star hotels. Based on the attribute performance matrix, the one-star and two-star hotels have advantage attributes in their landscape, reply time, restaurant information, social media, and compensation. Furthermore, the three-five star hotels have advantage attributes in their operational support, compensation, restaurant information, traffic information, and room information. These results could be provided to the stakeholders as a reference.

Assessing information quality of Bangladesh e-government websites

PurposeThe purpose of this paper is to assess the information quality of e-government websites by university-education citizens of Bangladesh. It also investigated citizens' demographic and Internet related variables associated with perceived information quality ratings and the validity of the underlying factor structure of information quality dimensions.Design/methodology/approachAn online survey was conducted to assess information quality of e-government websites among a sample of university-educated citizens in Bangladesh. Descriptive statistics were obtained to examine respondents' ratings on information quality of these websites on a five-point Likert scale. A multiple linear regression model was applied to determine the effect of demographic and Internet use variables associated with information quality ratings on e-government websites. Finally, a confirmatory factor analysis (CFA) was performed to determine the underlying factor structure of information quality dimensions.FindingsThe findings revealed that the ratings on most information quality items were close to 4.00 on a five-point scale, indicating a generally high information quality of Bangladesh e-government websites. Out of 20 information quality dimensions, value-added and authority were the two top-rated information quality dimensions while security, completeness, reliability, advertisement, relevance and ease of use were the least rated dimensions. The results of multiple regression suggested that gender, age and the device used for accessing the Internet were significantly associated with information quality of e-government websites. The CFA results indicated that information quality dimensions corroborate the factor structure of information quality dimensions used in earlier studies, although the model fit statistics were not fully validated.Research limitations/implicationsThe focus of this study was confined to university-educated citizens in Bangladesh. Therefore, the results of this study may not be generalized to other demographic groups in Bangladesh or elsewhere.Practical implicationsThis paper can provide guidelines for developing high-quality, informative and citizen-centric e-government websites and suggest ways on how these websites can be evaluated for information quality.Originality/valueThis study is the first to examine the information quality of e-government websites from the citizens' perspective in Bangladesh. The findings of this paper can assist responsible government agencies in making the websites more informative and useful for a diverse group of users.

An evaluation of the quality of online perinatal depression information

BackgroundDuring the perinatal period (including pregnancy and up to 12 months after childbirth), expectant and new mothers are at an elevated risk of developing depression. Inadequate knowledge about perinatal depression and treatment options may contribute to the low help-seeking rates exhibited by perinatal people. The Internet can be an accessible source of information about perinatal depression; however, the quality of this information remains to be evaluated. The purpose of this study was to assess the quality of perinatal depression information websites.MethodsAfter review, 37 websites were included in our sample. To assess overall website quality, we rated websites based on their reading level (Simple Measure of Gobbledegook; SMOG), information quality (DISCERN), usability (Patient Education Materials Assessment Tool; PEMAT), and visual design (Visual Aesthetics of Website Inventory; VisAWI).ResultsWebsites often exceeded the National Institute of Health's recommended reading level of grades 6–8, with scores ranging from 6.8 to 13.5. Website information quality ratings ranged from 1.8 to 4.3 out of 5, with websites often containing insufficient information about treatment choices. Website usability ratings were negatively impacted by the lack of information summaries, visual aids, and tangible tools. Visual design ratings ranged from 3.2 to 6.6 out of 7, with a need for more creative design elements to enhance user engagement.ConclusionsThis study outlines the characteristics of high-quality perinatal depression information websites. Our findings illustrate that perinatal depression websites are not meeting the needs of users in terms of reading level, information quality, usability, and visual design. Our results may be helpful in guiding healthcare providers to reliable, evidence-based online resources for their perinatal patients.

Quantifying the Quality of Web-Based Health Information on Student Health Center Websites Using a Software Tool: Design and Development Study.

BackgroundThe internet has become a major source of health information, especially for adolescents and young adults. Unfortunately, inaccurate, incomplete, or outdated health information is widespread on the web. Often adolescents and young adults turn to authoritative websites such as the student health center (SHC) website of the university they attend to obtain reliable health information. Although most on-campus SHC clinics comply with the American College Health Association standards, their websites are not subject to any standards or code of conduct. In the absence of quality standards or guidelines, monitoring and compliance processes do not exist for SHC websites. Thus, there is no oversight of the health information published on SHC websites by any central governing body.ObjectiveThe aim of this study is to develop, describe, and validate an open-source software that can effectively and efficiently assess the quality of health information on SHC websites in the United States.MethodsOur cross-functional team designed and developed an open-source software, QMOHI (Quantitative Measures of Online Health Information), that assesses information quality for a specified health topic from all SHC websites belonging to a predetermined list of universities. The tool was designed to compute 8 different quality metrics that quantify various aspects of information quality based on the retrieved text. We conducted and reported results from 3 experiments that assessed the QMOHI tool in terms of its scalability, generalizability in health topics, and robustness to changes in universities’ website structure.ResultsEmpirical evaluation has shown the QMOHI tool to be highly scalable and substantially more efficient than manually assessing web-based information quality. The tool’s runtime was dominated by network-related tasks (98%), whereas the metric computations take <2 seconds. QMOHI demonstrated topical versatility, evaluating SHC website information quality for four disparate and broad health topics (COVID, cancer, long-acting reversible contraceptives, and condoms) and two narrowly focused topics (hormonal intrauterine device and copper intrauterine device). The tool exhibited robustness, correctly measuring information quality despite changes in SHC website structure. QMOHI can support longitudinal studies by being robust to such website changes.ConclusionsQMOHI allows public health researchers and practitioners to conduct large-scale studies of SHC websites that were previously too time- and cost-intensive. The capability to generalize broadly or focus narrowly allows a wide range of applications of QMOHI, allowing researchers to study both mainstream and underexplored health topics. QMOHI’s ability to robustly analyze SHC websites periodically promotes longitudinal investigations and allows QMOHI to be used as a monitoring tool. QMOHI serves as a launching pad for our future work that aims to develop a broadly applicable public health tool for web-based health information studies with potential applications far beyond SHC websites.

Critical Conditions Identification for Online Purchase Intention of Fruits: A Fuzzy-Set Qualitative Comparative Analysis.

With the development of Internet technology, e-commerce platforms have emerged one after another, and the competition of the fruit e-commerce market is increasingly intensified. How to boost customer demand by improving their purchase intention has become a key issue. The study identified the critical conditions leading to high purchase intention of fruits through fuzzy-set qualitative comparative analysis. The empirical analysis was conducted based on an online questionnaire of 344 Internet users. The results reveal that high purchase intention comes from high fruit quality, high fruit price concessions and supply service, and low perceived risk (peripheral conditions). In addition, high purchase intention can also be realized from high fruit quality, high fruit price concessions, high supply service, and high website information quality (peripheral conditions). This study provides more nuanced thinking of how to improve online purchase intention of fruits.

Availability of 'Do-It-Yourself' orthodontics in the United Kingdom.

Objective:To identify the number of companies providing Do-It-Yourself (DIY) orthodontics and explore information available on websites for DIY brace providers operating in the UK.Design:Web search and review of websites providing DIY braces.Setting:Leeds, UK.Methods:A Web search was completed in November 2020 and April 2021 of all companies providing DIY braces for UK consumers. Each website was evaluated, and the following data collected: name; year started operating; costs; process; involvement of a dental professional; average ‘treatment’ length; retention; consent process; information on risks and benefits; aligner material; social media presence; age suitability; and consumer ratings on Trustpilot. Quality of website information was assessed via the DISCERN tool.Results:Seven DIY orthodontic companies were operating in the UK. Websites reviewed revealed the following: product costs were in the range of £799–£1599, ‘treatment’ length quotes were in the range of 4–12 months; Trustpilot reviews were in the range of 1.6–4.8 stars; and websites claimed their aligners were suitable for individuals with an age range of 12–18 years. Quality of content regarding risks described on websites varied, and there was limited information regarding involvement of a dental professional. Quality of websites information scored ‘poor’ or ‘very poor’ on the DISCERN scoring.Conclusions:There has been an increase in the number of DIY orthodontic companies operating in the UK over the last three years. There is a need to determine whether these products constitute dental treatment in their own right. If so, it is crucial to ensure these are regulated appropriately with adequate information available to satisfy informed consent and have greater transparency over dental professional involvement to safeguard the public.

Welcome back

The present study aimed to analyze the relationship between the website information quality, privacy, security and trust, as well as its influence on Brazilians consumers intention to buy back online. To reach this objective, a theoretical model was elaborated, followed by a survey with a sample composed of more than four hundred consumers who have already made purchases online, and the data were statistically tested through the Structural Equations Modeling. From the analysis of the results, it was evidenced that the website information quality and the perceived privacy positively affect the perceived security, and that the security, in turn, positively impacts trust shown to the website. In addition, it has been proven that the consumers repurchase intention in online shopping environment is strongly affected trust shown to the website.

The implications of college students' online travel information seeking behaviour: a case study of why they use Ctrip OTA website in China

College students are becoming important consumers of online travel products and services. Consequently, it is important to try to understand their online travel information seeking behaviour. This paper reports a study in which a survey was conducted among college students from several Chinese universities. Data were collected using an online survey tool and posted on social media websites. A total of 206 valid responses were obtained. The descriptive statistics and the results from stepwise regression analysis show that social group influence, website information quality, website back-end support capacity, website security, and monthly living expenses are positively correlated to the students' use of the Ctrip website. Interestingly, this study shows no significant relationship between website usability and the use of the Ctrip website. This study's findings are important for tourism businesses seeking to improve their website design, marketing strategies, and online services.

University Website Information Quality and Its Effect on Student Interest in Enrollment

A university’s website is often the first point of entry for a potential student to explore information about an academic program. If information quality (IQ) problems are encountered, that student may lose interest and apply to a different school. The purpose of this study is to investigate if a relationship exists between the IQ of an academic department’s website and student interest in enrollment. To pursue this research, we used a survey to gauge student reactions to an academic program’s websites by using the IQ dimensions Accuracy, Consistency, Completeness, and Timeliness. The survey was administered through an online game called Travian. Travian has over ten-million players where the vast majority is between 18 and 22 years old with most residing in the USA. Surveys were administered over a 30-day period through the game’s forums. The results of this study showed there is a strong relationship between the information quality dimensions, an academic department’s website and student interest in enrollment.

A comparative study on the online shopping willingness of fresh agricultural products between experienced consumers and potential consumers

Fresh e-commerce has developed rapidly in the past decade. However, compared with the huge number of Internet users and the huge scale of network economy in China, the utilization rate of fresh e-commerce is relatively low and the profit rate is not ideal. Based on the online survey data of 202 experienced consumers and 192 potential consumers, Amos structural equation model is used to empirically analyze the main factors that affect the online purchase willingness of fresh agricultural products of different types of consumers. The results show that: product quality, logistics service quality, online word of mouth and website information quality have significant impact on experienced consumers to varying degrees. Product quality, online word of mouth and logistics service quality have significant impact on potential consumers, but website information quality has no significant impact on potential consumers. On the basis of strictly controlling product quality and improving cold chain logistics system, fresh e-commerce enterprises should strengthen the comparative advantage of online shopping, strengthen the publicity and guidance to consumers, enhance the attraction of fresh agricultural products online shopping to consumers, promote consumers' choice and form online shopping habits.

S3189 Can Plant-Based Diet Help IBD: What Does the Internet Tell Patients?

INTRODUCTION: Inflammatory bowel disease (IBD) is characterized by inflammation of the gastrointestinal tract and thought to be triggered by environmental and genetic factors. Emerging data suggests a plant based diet (PBD) may help IBD patients maintain remission by increasing microbial diversity and decreasing inflammation. Individuals with IBD often seek online sources for self-education. This study evaluated the quality, readability, and content of readily accessible online resources on PBD for IBD treatment using validated assessment tools. METHODS: An internet google search was conducted with the terms “plant based diet and inflammatory bowel disease” to obtain the first 100 websites. Websites were excluded if they were inaccessible, videos without transcripts, forums or duplicates. Sites were categorized by intended audience: patient or professional. Quality was evaluated using the validated DISCERN instrument, with scores rated as Excellent 56–75, Good 36–55 or Poor <36. Readability was determined using the validated Flesch-Kincaid Grade Level Calculation. Statistical analysis was conducted using a two-tailed Fisher’s Exact Test and a Two-Sample T-test, with a P-value set at < 0.05. RESULTS: 81 of 100 websites met inclusion criteria and were evaluated. 62 (76.5%) sites were intended for patients and 19 (23.1%) were for medical professionals. The average Flesch-Kincaid grade level was 9.7 (patient sites 9.3; professional sites 10.3) with no significant difference (P = 0.31) between patient and professional sites. The mean DISCERN quality score was 47.7 (patient sites 44.3; professional sites 58.7). There was a significant difference (P = 0.0001) between patient and professional sites. Patient focused sites were less likely to report potential adverse effects of a plant based diet (29% vs 58%, P = 0.009), include clear references (63% vs 95%, P = 0.0001), and acknowledge areas of uncertainty (44% vs 84%, P = 0.0031), but were as likely to describe alternative treatments as professional sites (55% v 74%, P = 0.19). CONCLUSION: Online information on PBD and IBS is readily available for patients and professionals. Based on the validated DISCERN tool, the quality of website information was rated as good, but readability exceeded the NIH 6th grade reading level recommendation. This suggests patients may have trouble interpreting quality information. It is critical that unbiased resources that acknowledge uncertainty and use patient-centered language are available to facilitate informed decision making.

S3154 Can Yoga Relieve Symptoms of IBS: What Are Patients Reading Online?

INTRODUCTION: Irritable bowel syndrome (IBS) is a functional disorder of the gastrointestinal tract characterized by chronic abdominal pain and altered bowel habits in the absence of an organic disease. Affected individuals often seek online sources for self-education as well as to find alternative treatments for symptomatic relief. This study evaluated the quality, readability, and content of readily accessible online resources on yoga and IBS using validated assessment tools. METHODS: An internet search of the terms “yoga and irritable bowel syndrome” using the Google search engine to obtain the first 100 websites. Websites that were non-accessible, included videos and photos without transcripts, ads to magazines or books, study enrollment, event invitation or duplicates were excluded. Websites were categorized by intended audience: patient vs professional. Quality was evaluated using the validated DISCERN instrument with scores categorized as Excellent 56-75, Good 36-55 or Poor < 36. Readability was determined using the validated Flesch-Kincaid Grade Level Calculation. Statistical analysis was conducted using a two-tailed Fisher’s Exact Test and a Two-Sample T-test, with a P-value set at < 0.05. RESULTS: 100 websites were evaluated with 73 websites meeting the inclusion criteria. 50 (68.5%) websites were intended for patients and 23 (31.5%) were for medical professionals. The average Flesch-Kincaid grade level was 11.5, with a significant difference (P < 0.0001) between patient (10.1 grade level) and professional (14.6 grade level) websites. The mean DISCERN score was Good (score 43.5): 11 websites scoring Excellent (15%), 35 websites scoring Good (47.9%), and 27 websites scoring Poor (37.1%). Patient sites were less likely (P < 0.0001) to provide references (30%) compared to professional sources (91.3%). CONCLUSION: Online information on yoga and IBS is readily available for patients and professionals. Based on the validated DISCERN tool, the quality of website information was rated as good, but readability exceeded the NIH 6th grade reading level recommendation. Online websites targeted towards patients should be readable and written in patient-centered language. This study highlights the likely need for improvement in the current online sources available for both patients and professionals regarding IBS and yoga.

Relationship between the customer expectations from websites performance and e-wom: a study on sport shoes brands

Purpose- Investigating the relationships among perceived website quality, sources of credibility, experience, social impact, and recommendation affect performance expectations, customer satisfaction, trust and WOM. Methodology- The data were gathered by personal interview and Structural Equation Modeling was used to test the relationships. Findings- The quality of the website content and the technological quality of the website have a positive impact on performance expectancy, while the website information quality has a negative impact on performance expectancy. The impact of adopting social impact and recommendations, the internet and past experience, sources of credibility on performance expectations were found insignificant. The impact of performance expectations on customer satisfaction and trust was found significant. The impact of performance expectancy on WOM was found insignificant. The direct impact of customer satisfaction on WOM was found significant. Conclusion- Technology or technological innovations that benefit customers or help their goals affect customer performance expectations. In the market conditions where the competition is rapidly increasing, it is an important element in terms of competition that the brands increase the performance expectations of consumers by attaching importance to the content quality and technical quality of the website. Increased performance expectation positively affects increased customer satisfaction and confidence in the website. In addition, customer satisfaction has a positive impact on word-of-mouth communication by enabling customers to have positive feelings and thoughts about the brand.

The impact of corporate social responsibility and customer trust on the relationship between website information quality and customer loyalty in e-tailing context

This research seeks to investigate the interrelationships among information quality, perceived corporate social responsibility (CSR) with a focus on ethical-legal dimensions, customer trust, and loyalty in the e-tailing context. An empirical survey on 374 online shoppers was conducted and a structural equation model was employed to test the hypothesised relationships. The study's results indicate that information quality has a significant impact on both perceived CSR and customer trust, in turn, perceived CSR and customer trust mediates the relationship between information quality and customer loyalty upon online shopping environment. This study is noteworthy that it provides a new theoretical perspective in explaining the path from information quality to customer trust and loyalty through perceived CSR in e-commerce. The results suggest that managers need to be aware of perceived CSR as a key goal and criteria in designing and evaluating the effectiveness of content marketing strategies.

The impact of corporate social responsibility and customer trust on the relationship between website information quality and customer loyalty in e-tailing context

The impact of corporate social responsibility and customer trust on the relationship between website information quality and customer loyalty in e-tailing context

Building loyalty in e-commerce: does consumer income matter

In emerging markets, the rapid expansion of online retailing is mainly driven by new adopters from lower-income consumer segments. However, little is known about the behaviour of this group in online retail. This study evaluates the relationships between e-loyalty, e-satisfaction, e-trust and e-quality, paying particular attention to the moderating role of consumer income. Data were collected from a sample of 1,020 Brazilian consumers via a web survey and were analysed using structural equation modelling (SEM). Among the main results, this study finds that consumers from the higher-income group pay more attention to the quality of website information, while consumers from the lower-income group emphasise the importance of fulfilment. E-satisfaction is more important than e-trust in determining e-loyalty and these relationships are moderated by income. Online retailers should pay special attention to tailoring their promotional efforts to foster consumer loyalty according to different consumer income groups.

Evaluating Website Repeat Usage Using Webqual 4.0: a Guide for E-Commerce Business

The research aims to examine the repeated use of e-commerce websites by analyzing the quality of the website using webqual 4.0, which consists of quality of use, information, and service interactions. The research method used is a quantitative method using a questionnaire of 200 respondents in Bandung and asked to fill out an online questionnaire. The data obtained were analyzed using regression analysis. Results The findings from the study are that this implies the effect of high quality web sites on potential repeat usage. Therefore, this research urges business owners to interact with visitors using website tools, in addition to improving the usability and quality of website information. Increasing the interaction of website visitors will make the shopping experience more interesting. Engagement means that visitors’ interests are supported by relevant and useful content or interactions. The more engaged your visitors are, the better the potential for conversions from website visitors to customers.

Study of the Quality of Website Information Related to Promotion of Pathology

Study of the Quality of Website Information Related to Promotion of Pathology