Web-based Knowledge Management System Research Articles

Implementasi Metode Kano dan Importance Performance Analysis pada Pengembangan Sistem Pelayanan Puskesmas

<p><em>Puskesmas is a community health service. Improving public health services can be achieved through providing excellent and quality health services. In terms of the performance of the puskesmas administrative services, there is no information system for processing patient data, which has an impact on the quality of services in the puskesmas. The aim of this research is to create a web-based knowledge management system that assesses the quality of health services provided by health centers. This will measure the gap between the actual performance of the Puskesmas, patient expectations, and the level of satisfaction experienced by patients. The system will also propose alternative solutions to increase patient satisfaction. in improving the quality of services provided by Community Health Centers. The methods used in the research are Importance and Performance Analysis (IPA) and the Kano method. The reason for choosing the IPA method is because IPA can be used to measure respondents' mastery of research attributes and can also measure the importance of an attribute based on respondents' perceptions. This research uses the Kano technique to categorize the features of a product or service based on their ability to fulfill customer desires effectively. The result of this research is a Knowledge Management System designed for Community Health Center services, which has the potential to reduce knowledge gaps.</em></p>

Knowledge Management System For Forest and Land Fire Mitigation in Indonesia: A Web-Based Application Development

Forest and land fires in Indonesia have serious impacts on many aspects, including the environment, health, economy, politics, and international relations. They cause haze pollution that extends to neighboring countries and peatland degradation. Despite extensive research and mitigation efforts, forest and land fires continue to occur and cost lives. Therefore, effective management and mitigation strategies are required. This research developed a web-based knowledge management system (KMS) using the Laravel framework as an effective forest and land fire mitigation platform. The KMS aims to support decision-making, facilitate knowledge exchange, improve coordination between stakeholders, and expand access to relevant information, while maintaining the sustainability of forest and land resources in Indonesia. The KMS evaluation results cover two important aspects: blackbox evaluation and performance evaluation. The blackbox evaluation showed that KMS provides knowledge retrieval features based on expert knowledge. The performance evaluation revealed that the KMS provides easy and quick access to information on forest and land fire prevention and management. Thus, this research has great potential to help overcome the problem of forest and land fires in Indonesia and protect the environment and society from their adverse effects.

A Framework Design of Web-based Knowledge Management System with NoSQL Database

In today's dynamic and information-rich environment, effective knowledge management has emerged as a critical determinant for organizations seeking to take advantage of intellectual resources. Nevertheless, it is unrealistic to expect experts who lack a background in Information and Communications Technology (ICT) to possess an advanced level of technological proficiency or linguistic analytical skills. This study provides a comprehensive framework targeted at developing a Web-based Knowledge Management System (WKMS) coupled with chatbot application that is precisely tuned to meet the complex challenges of organizing, disseminating, and utilizing knowledge related to agriculture sector. This paper elaborates on a framework from both functional and technical perspectives, including the identification of knowledge origins, the establishment of mechanisms for capturing and sharing knowledge, and the facilitation of collaborative knowledge generation. This study employing a methodological approach and adopts a three-tier architecture for framework construction, coupled with text processing for data preparation. The findings emphasize that a successful WKMS should prioritize not only technology infrastructure but also strategies for building a culture favorable to information exchange. This paradigm lays the groundwork for enhanced discovery, innovation, and decision-making in a variety of professional fields by fusing theoretical insights and pragmatic considerations.

Application of Rapid Application Development Method in Designing a Knowledge Management System to Improve Employee Performance in National Construction Company

This research aims to learn how to create and implement a web-based knowledge management system to enhance worker productivity. This study uses literature reviews, interviews, and observation to collect data. The system development methodology used in the research was called Rapid Application Development (RAD). The study's findings suggest that knowledge management and documentation have significantly benefited from this research. The employee knowledge documentation process can be centrally and methodically recorded thanks to implementing the knowledge management system (KMS) used in this study. This improves the efficiency of the time spent conducting knowledge searches. The findings of this study allow staff members to log into the system directly. This technology will enable employees to organize, store, and transfer knowledge effectively. In line with the established key performance indicators (KPIs), having a knowledge management system improves employee performance overall. Employees can access knowledge from anywhere with flexibility when a web-based knowledge management system is implemented, thanks to MySQL database storage and PHP programming. Workers have access to and can contribute to the organization's information, which encourages high flexibility and supports worker mobility. In general, it is intended that the creation of this knowledge management system will serve as a valuable means of advancing knowledge management. Implementing this system is expected to increase employee productivity and performance while optimizing the use of knowledge owned by the company.

Knowledge Management Evaluation Using Digital Capability Maturity Model in Higher Education Institution

In the higher education institutions, they recognize the value of knowledge management (KM) in enhancing organizational performance and productivity. However, the current KM system faces challenges in adapting to modern issues and suffers from inefficient utilization. This paper aims to address these shortcomings by identifying the maturity level of KM using a digital capability maturity model (DCMM). To achieve this objective, data were collected through interviews, questionnaire surveys, and observations, and a descriptive data analysis method was employed. The study utilized the model's eight Business Transformation Management (BTM) disciplines to gain a comprehensive understanding and holistic analysis of digital transformation. The research findings revealed a defined maturity level (Level 3) of Effective Knowledge Worker Digital Capability. This suggests the need for strategic improvements to propel the institution towards a higher level of digital readiness. To elevate the KM maturity level, the paper recommends the development of a web-based Knowledge Management System (KMS) as a pilot project within the IT Operational department, before its potential company-wide implementation. The proposed KMS includes eight essential features, including document management, lessons learned, project management, announcements, schedules, FAQ page, and forum. This web based KMS promises to enhance knowledge sharing, collaboration, and accessibility. Beyond the specific institution studied, the research offers valuable insights for other organizations seeking to evaluate and improve their KM performance. By adopting the digital capability maturity model and considering the suggested features in the KMS, institutions can drive innovation and better adapt to the evolving landscape of knowledge management. Ultimately, this research contributes to the advancement of knowledge management theory and practice in higher education institutions, offering strategies to boost organizational agility and knowledge utilization. The findings can guide decision-makers in enhancing their KM strategies, ultimately leading to improved organizational outcomes and increased competitiveness in today's dynamic and rapidly changing environment.

Web-Based Knowledge Management System Application to Improve Employee Activities

The need for information is very high in the current 4.0 era, every organization needs fast, accurate and detailed information. Currently there is documentation at the Indonesian Medical Council Secretariat regarding knowledge on how to handle employee problems which can help the employee's own performance so that it has an impact on secretariat activities that feel ineffective. Based on the results of the analysis that has been carried out, there is a lot of important knowledge at the Indonesian Medical Council Secretariat whose function is to support activities in Health Institutions. The methodology used in this research is to use Beccera Fernandez which was developed by Beccera and Sabherwal. The data collection methods used were observation, interviews, literature study, while the Knowledge Management System implementation used the Knowledge Management Process, and the KMS design used the Unified Modeling Language (UML) modeling. The programming languages used in building the system are PHP and MySQL. The concept of knowledge sharing among employees was applied as a result of a study conducted at the Indonesian Medical Council Secretariat. This is implemented on the website so that individual employee knowledge is not simply lost.

Knowledge Management System Pengajuan Nasabah Pembiayaan pada BJB Syariah

BJB Syariah has several work units, including branch heads, operational managers, back offices, tellers, customer service and marketing . In recording the submission of financing customers, BJB Syariah still performs the documentation using paper media so that the knowledge obtained is still difficult to process. It makes the customer data lost or not neatly arranged, leading to a relatively long period of searching the data. Therefore, it is necessary to have a system that can provide convenience in recording customer submissions in the form of a Knowledge Management System. The system is expected to produce information that is related to customers and can be documented as evidence of data storage in real time. The system development method used is Rapid Application Development (RAD) starting from the Requirement Planning stage to the Workshop Design stage. The design tool used is the Unified Modeling Language (UML). The system is made using software Preprocessor Home Page (PHP) as a programming language and MySQL as database management. The designing of this web-based knowledge management system produces reports containing customer data and reports on financing submission on a regular basis.

Development of an Interactive Web-Based Knowledge Management Platform for Major Maintenance Activities: Case Study of Cement Manufacturing System

The expectations of organizations within industries that perform MoOSTs when adopting knowledge management (KM) as part of their organizational process are to improve the ability to execute their core business functions in the process of capturing as well as retaining expert knowledge. However, existing literature is limited in MoOSTs-specific knowledge management systems (KMS) that can assist with experience capturing, collation and transfer. This is partly due to the challenges associated with the ability to design, implement and test the efficacy of such KMS in practice, owing to many intricately identified knowledge barriers within MoOSTs. In this study, through a cement manufacturing process case study, a proposal depicting a typical KM process within MoOSTs is presented along with an early stage interactive web-based KMS for MoOSTs. The developed KMS is termed MoOSTs knowledge platform (MoOSTsKP). The MoOSTsKP was evaluated by experts for its fluidity, resilience, and adaptability to different MoOSTs organizations, which are crucial elements for integration into existing MoOSTs information technology (IT) systems. The MoOSTsKP is identified with having many benefits including prioritization of MoOSTs activities based on an in-built criticality assessment model, which enables MoOSTs experts to instantly identify priority knowledge classes and in turn rationalise the workload associated with knowledge capture and reuse. Based on expert opinions, it is envisaged that the proposed MoOSTsKP would contribute immensely towards the alleviation of challenges associated with incessant loss of vital expertise.

Implementation of the Kano Model and Importance and Performance Analysis in the Development of a Web-Based Knowledge Management System

The student department is a work unit that oversees, accommodates and handles various kinds of student activities, both academic and non-academic. The problem that is usually faced by the student department is the occurrence of a knowledge gap (k-gap) between old and new office holders. This problem is caused by the frequent rotation of positions in university departments, while this position rotation is not followed by holding knowledge sharing sessions between employees. The purpose of this research is to develop a web-based knowledge management system for student departments that can overcome the knowledge gap problem. The method used in this research is the Importance and Performance Analysis (IPA) and the Kano Model. The reason for choosing the IPA method is because IPA can be used to measure the value of respondents' mastery of research attributes and can also measure the importance value of an attribute based on the respondent's perception. The Kano model is used in this study because Kano can categorize the attributes of a product or service based on how well the product/service is able to satisfy customer needs. The result of this study is a student department knowledge management system which can reduce the value of the knowledge gap by 1.63 points.

A Review of Chatbot development for Dynamic Web-based Knowledge Management System (KMS) in Small Scale Agriculture

Market data indicates that the average age of Malaysian farmers to be 50 years old and that the majorities are in the B40 group. Malaysia have so much of land with a small population of over 30 million compared with neighbours country and yet still need to import over 50 billion in food commodities annually to feed the nation. Small-scale farmers are having issues in communicating with each other and usually lack of Standard Operating Procedure (SOP) compare to industrial farming. An information sharing platform is prominent to disseminate information and knowledge between farmers especially for most of the young farmers who having issues when they newly start to involve in agriculture field. This paper is about to design and develop a framework of dynamic web-based knowledge management system with Chatbot application in order to utilize the information sharing platform to disseminate knowledge and build networks among small-scale farmers and related experts. Thus, information sharing and working together with a related expert will effectively improve both the quality and quantity of the product and also against the diseases on the spot.

Enhancing information security best practices sharing in virtual knowledge communities

PurposeSharing information security best practices between experts via knowledge management systems is valuable for improving information security practices, exchanging expertise, mitigating security risks, spreading knowledge, reducing costs and saving efforts. The purpose of this paper is developing a conceptual model to enhance the transfer of information security best practices between professionals in virtual communities through a Web-based knowledge management system to exchange their successful experience in handling different information security situations.Design/methodology/approachThe model is validated by surveying 17 experts’ reviews on the correctness of the model’s structure and its related components through applying deep rich peer debriefing to test suitability. Quantitative data has been collected to achieve confirmatory results.FindingsThe resulting model incorporates five main components that support the formal mechanism for the acquisition and dissemination of knowledge: identification, classification, storage, validation and sharing. The success of knowledge sharing is highly dependent on the active collaboration of community members and highly influenced by motivation. Validating transferred knowledge is vital for ensuring the credibility of the system.Originality/valueTo the best of the author’s knowledge, this paper is one of the first to highlight the role of integrating knowledge management to enhance the effective share and reuse of information security best practices knowledge. The research results can support researchers investigating the topic and generate trustworthy literature to guide information security virtual community developers.

Web-based Knowledge Management System for Camarines Norte State College

One of the issues of the academic institution is knowledge management. How the academe disseminate information over the academic community on real time and the availability of knowledge anytime and anywhere is challenging task in every institution. The objective of this study is to develop Knowledge Management System for Camarines Norte State College that is capable of knowledge sharing, creating and knowledge repository. The developed KM system is designed specifically to cater the requirements of the academic institutions especially Camarines Norte State College in terms of knowledge management. A usability test was conducted to find out how far the academic community can interact efficiently and effectively and how far the system application provides user guidance, provide information, and provide consistent interaction. The pooled mean of the overall usability test was 4.55 with adjectival rating of SA or strongly agree, which means that the system has the functionality needed by the users, easy to use and the system is very useful. Moreover, KMS in Higher Education Institution (HEI) could help in the growth of learner centered knowledge and action learning, growth in work-related learning, movement from closed to open knowledge systems and extensive development in computer-based communication technologies.

Build and design knowledge management system for sharing material teacher

Human resources in education become a force for institution itself because it can be an asset and capital owned in order to compete with other instituions. The design of knowledge management system aims to facilitate the educators in sharing knowledge both in each school and between the two schools. In this case the knowledge management system can serve to help educators in collecting knowledge and share material of teaching materials owned, so that tacit and explicit knowledge of each teacher can be well documented. This research uses RAD (Rapid Application Development) method with UML (Unified Modeling Language) as its development tools. While making its own application using PHP 7 and MySQL programming language for database processing. This research produces a web based knowledge management system that can collect, manage, store, and disseminate existing knowledge from teacher.

Analysis and Design of Web-Based Knowledge Management System for Real Estate Property

Analysis and Design of Web-Based Knowledge Management System for Real Estate Property

Development of KMS to support quality shoes production

PT. PAI is a manufacturing company of Tomkins brand shoes. The company produces four types of shoes such as a child, junior, women, and men, from every kind of shoe there are different shoe names and models. The information or knowledge that each employee has about how to produce high-quality shoes has not been appropriately managed and stored, plus the employee’s entry and frequent employee mutations due to shoe production in one of the stages of production, which results in a loss of knowledge. A lot of defective shoe production and reduce production targets. Therefore, this study aims to create a knowledge management system in the production section. The method in this study was Awad & Ghaziri using five main stages of Knowledge Management Life Cycle. Based on the research that has been conducted, a web-based knowledge management system has been successfully created. The system developed is in the form of knowledge sharing and knowledge transfer applications. On the main login page, there are three levels of access rights, namely experts, admin and employee. Based on a series of tests, this system concerning functionality has been by the needs of users in the company and has been built correctly.

Development of Knowledge Management System of Teachers’ Competency

Teachers had a strategic role in helping achieving an educational purpose. Every teacher should have specific competencies. Sustainable quality improvement of teachers needed to get support and attention from various stakeholders including leaders at schools and government. Therefore, a medium was required to facilitate the process of various knowledge of teacher competency which had been documented and unlimited to time and location. One of the solutions was developing a knowledge management system. The research method was adopted from Knowledge Management System Life Cycle (KMSLC) method. Results of this research was a web-based knowledge management system with features supporting the process of capturing, developing, distributing, and utilizing knowledge. Development of the knowledge management system could facilitate teachers to gain knowledge related to teachers’ competencies easily.

Analisa dan perancangan Knowledge Management System pada SMA Negeri Ragunan Jakarta Selatan

As one of the public high schools intended for student athletes and sportsmen in the Ragunan area of ​​South Jakarta, Ragunan State Senior High Schools not only want to improve their students 'sports achievements but want to improve their students' academic performance. This research proposes to the need for a Knowledge Management System. The Knowledge Management concept tries to combine two major strengths namely Knowledge and Management by managing all the resources (resources) that are in the company so that it is easy to store, recover, and distributed to the right people quickly according to needs. By designing a web-based knowledge management system at Ragunan State High School, it becomes one of the learning media and information related specifically between teachers and students. The website is one of the media in many ways in delivering information, through education websites, the teachers and students can exchange information and even conduct learning activities. System development in this study using prototype methods, with this method of development and users can interact with each other during the system manufacturing process. this application can be applied to support the dissemination of information and dissemination of the existence of schools and to make effective the implementation of educational activities between teachers and students even without face to face.

Quality Ranking Algorithms for Knowledge Objects in Knowledge Management Systems

The emergence of web-based Knowledge Management Systems (KMS) has raised several concerns about the quality of Knowledge Objects (KO), which are the building blocks of knowledge expertise. Web-based KMSs offer large knowledge repositories with millions of resources added by experts or uploaded by users, and their content must be assessed for accuracy and relevance. To improve the efficiency of ranking KOs, two models are proposed for KO evaluation. Both models are based on user interactions and exploit user reputation as an important factor in quality estimation. For the purpose of evaluating the performance of the two proposed models, the algorithms were implemented and incorporated in a KMS. The results of the experiment indicate that the two models are comparable in accuracy, and that the algorithms can be integrated in the search engine of a KMS to estimate the quality of KOs and accordingly rank the results of user searches.

Application of Pareto optimization method for ontology matching in nuclear reactor domain

Abstract This article describes the need for ontology matching and describes the methods to achieve the same. Efforts are put in the implementation of the semantic web based knowledge management system for nuclear domain which necessitated use of the methods for development of ontology matching. In order to exchange information in a distributed environment, ontology mapping has been used. The constraints in matching the ontology are also discussed. Pareto based ontology matching algorithm is used to find the similarity between two ontologies in the nuclear reactor domain. Algorithms like Jaro Winkler distance, Needleman Wunsch algorithm, Bigram, Kull Back and Cosine divergence are employed to demonstrate ontology matching. A case study was carried out to analysis the ontology matching in diversity in the nuclear reactor domain and same was illustrated.

A web-based knowledge management system integrating Western and Traditional Chinese Medicine for relational medical diagnosis.

This article presents the design of a web-based knowledge management system as a training and research tool for the exploration of key relationships between Western and Traditional Chinese Medicine, in order to facilitate relational medical diagnosis integrating these mainstream healing modalities. The main goal of this system is to facilitate decision-making processes, while developing skills and creating new medical knowledge. Traditional Chinese Medicine can be considered as an ancient relational knowledge-based approach, focusing on balancing interrelated human functions to reach a healthy state. Western Medicine focuses on specialties and body systems and has achieved advanced methods to evaluate the impact of a health disorder on the body functions. Identifying key relationships between Traditional Chinese and Western Medicine opens new approaches for health care practices and can increase the understanding of human medical conditions. Our knowledge management system was designed from initial datasets of symptoms, known diagnosis and treatments, collected from both medicines. The datasets were subjected to process-oriented analysis, hierarchical knowledge representation and relational database interconnection. Web technology was implemented to develop a user-friendly interface, for easy navigation, training and research. Our system was prototyped with a case study on chronic prostatitis. This trial presented the system's capability for users to learn the correlation approach, connecting knowledge in Western and Traditional Chinese Medicine by querying the database, mapping validated medical information, accessing complementary information from official sites, and creating new knowledge as part of the learning process. By addressing the challenging tasks of data acquisition and modeling, organization, storage and transfer, the proposed web-based knowledge management system is presented as a tool for users in medical training and research to explore, learn and update relational information for the practice of integrated medical diagnosis. This proposal in education has the potential to enable further creation of medical knowledge from both Traditional Chinese and Western Medicine for improved care providing. The presented system positively improves the information visualization, learning process and knowledge sharing, for training and development of new skills for diagnosis and treatment, and a better understanding of medical diseases.