Vietnamese Companies Research Articles

The impact of customer incivility on employee negative emotions: an organizational culture perspective

Purpose The primary purpose of this study is to analyze the effects of customer incivility on employees' negative emotions (i.e. anger, fear and sadness) considering the moderating role of organizational power distance. Design/methodology/approach A survey sample comprising 312 service employees was collected from 51 Taiwanese and Vietnamese companies spanning different industries. Given the multilevel characteristics of the data structure, hierarchical linear modeling was used to rigorously test the proposed hypotheses. Findings The results indicate a significant contribution of customer incivility to employees' negative emotions. Notably, this impact is more pronounced among employees in organizations characterized by low power distance compared to those in organizations with high power distance. Originality/value This research significantly advances our understanding of the emotional repercussions of customer incivility on employees by integrating cognitive–motivational–relational theory and organizational culture perspectives. The findings not only provide valuable theoretical insights but also offer practical implications for effectively managing employee well-being in culturally diverse contexts. The study recognizes certain limitations and puts forth suggestions for future research directions.

Ranking English Apps From the Google Play Store Based on Customer Reviews Analysis

Nowadays, several educational technology and English learning apps on the Google Play Store cater to various learning levels and objectives. However, the parents had difficulty finding an appropriate app for their kids. It is challenging when there is a diversity of English learning apps in the market. Not only product brands but also prices affect the customer‘s choice behavior. A good product will achieve customer satisfaction. And the praise of experienced customers will be a suggestion for potential customers. This paper uses sentiment analysis as a factor of criteria set for evaluating English learning Apps from Vietnamese companies. The Python language was used in all the analysis processes, and the sentiment score of 8,756 reviews for English learning apps was calculated. The criteria to evaluate the App include overall rating, sentiment scores, and number of downloads. The results will be a suggestion for improving the quality of companies‘ products and a recommendation for users when choosing a suitable Edtech product.

The Role of Cost Management Accounting in Supporting Sustainable Development in Vietnamese Enterprises

This study was conducted to examine the role of cost management accounting in supporting sustainable development in Vietnamese enterprises. This study attempts to understand how cost management accounting can contribute to sustainable development in Vietnamese companies, including identifying and quantifying environmental and social impacts, improving efficiency and reducing costs, and supporting the development of sustainable development initiatives. The study identifies challenges and barriers in implementing cost management accounting to support sustainable development in Vietnamese companies, including lack of awareness and understanding, lack of standardization and lack of stakeholder engagement. The study builds a framework for integrating cost management accounting with sustainability initiatives at Vietnamese companies, including key components such as defining sustainable development, identifying and measuring environmental and social impacts, quantifying financial impacts, and promoting transparency and accountability. The findings and research framework can be used to support the development of sustainable development initiatives in Vietnamese companies, contributing to the implementation of the country's sustainable development goals and improving the competitiveness and reputation of Vietnamese enterprises.

High-performance work system based on the AMO model, knowledge sharing, and employee performance in Vietnam’s private firms

This study investigates the relationship between knowledge sharing and high-performance work systems (HPWS) using the ability, motivation, and opportunity (AMO) framework. It is presumed that AMO-enhancing practices encourage knowledge sharing among staff members. Additionally, this research focuses on the impact of knowledge sharing on employee performance. The data were obtained from 260 employees and 79 line managers in 26 private Vietnamese companies. Exploratory and confirmatory factor analyses were conducted to verify the data, and structural equation modeling was used to evaluate the hypotheses. The results show that the HPWS is positively related to knowledge sharing. Opportunity-enhancing practices have the greatest impact on employees’ knowledge sharing, whereas motivation-enhancing practices have the least effect. These findings provide a strong basis for improving employee performance by stimulating knowledge sharing among organizational employees. This study also contributes to the literature by employing knowledge sharing to explore the connection between HPWS and employee performance in the private sector.

Impact of debt maturity and cash holding on investment decisions in Vietnamese companies

The study used data from 520 listed firms between 2004 and 2020 to ascertain the relationship between debt maturity, cash holding, and investment decisions in Vietnamese enterprises. The use of more conservative tactics results from the rise in agency costs. Increased cash holding encouraged businesses to employ internal resources to reduce external financing risks, favorably impacting investment decisions. The negative link between investment decisions and intangible assets indicates increased external funding costs. A high tax shield benefited the investment since it freed up financial flows for productive assets. The robustness test revealed that cash holding positively corresponds with investment decisions in consumer and technology enterprises and that technology firms are incredibly responsive to changes in debt maturity.

The Influence of Financial Indicators on Vietnamese Enterprise’s Sustainability Reports Disclosing Process

Sustainability reporting has become increasingly crucial for businesses worldwide, communicating environmental, social, and governance (ESG) performance to stakeholders. Despite the growing importance of sustainability reporting, there remains a gap in understanding how financial indicators influence the disclosure process, particularly in Vietnamese enterprises. This paper aims to address this gap by investigating the influence of financial indicators on the sustainability reporting practices of Vietnamese companies. Employing a mixed-methods approach, combining a quantitative analysis of financial data with a qualitative assessment of sustainability reports, the research seeks to uncover the nuanced relationship between financial performance metrics and the quality and extent of sustainability disclosures. The research was conducted to identify, evaluate, and measure financial factors affecting the quality of companies’ sustainability reports in Vietnam. The research is based on scoring the sustainable development reports of the top 100 listed joint stock companies on the HOSE—Ho Chi Minh City Stock Exchange. Based on the research model of Dissanayake, in the case of Vietnam, we build a scoring model for the sustainable development report based on GRI standards and add additional criteria appropriate to the situation of each listed company on the Vietnam stock exchange. Based on the research overview, our team tested hypotheses related to the short-term current ratio, total asset turnover ratio (AT), return on equity ratio (ROE), and debt-to-equity ratio (DE). The empirical results show that the AT and ROE significantly positively affect the sustainability reports; the DE hurts the sustainability reports. The findings are expected to provide valuable insights into the factors shaping sustainability reporting practices in Vietnam and contribute to the existing literature on corporate disclosure and sustainability.

How Can Vietnamese Companies Benefit from Management Accounting Systems and Supply Chain Integration Under Business Environment Uncertainty?

We develop and test a moderated mediation model to explain how management accounting systems impact supply chain integration and firm performance, and how perceived environmental uncertainty influences these relationships. Partial least squares structural equation modeling was used to analyze the survey data from 158 supply chain firms in Vietnam. Results indicate that the use of management accounting systems increases the extent of supply chain integration, which in turn enhances firm performance. Furthermore, perceived environmental uncertainty moderates the positive associations between the use of management accounting systems, supply chain integration, and firm performance. This study makes several contributions to existing literature. First, it elucidates the role of supply chain integration in promoting partner integration in the Vietnamese context. Second, it reveals the performance implications of the interaction between management accounting systems and supply chain integration. Our findings have important implications for supply chain management because they emphasize the need to develop effective management accounting systems and supply chain integration strategies in the context of environmental uncertainty.

Innovation in Small and Medium Enterprises in Vietnam

In a rapidly evolving market context, innovation plays a crucial role in the success of Small and Medium Enterprises (SMEs) in Vietnam. This study delves into the significance of business innovation, particularly in light of the need for SMEs to cultivate new competitive advantages amidst a growing number of similar competitors. For Vietnamese companies, innovation is not merely an option but a necessity for sustainable growth. This article focuses on exploring the advantages, disadvantages, opportunities, and risks associated with innovation in Vietnamese SMEs.

THE INFLUENCE OF ORGANIZATIONAL CULTURE ON EMPLOYEE WELL-BEING AND PRODUCTIVITY: INSIGHTS AND RECOMMENDATIONS FOR VIETNAMESE ORGANIZATIONS

The impact of organizational culture on employee well-being and productivity is a crucial factor in determining the success of an organization. This study aims to investigate the relationship between organizational culture, employee well-being, and productivity, with a specific focus on Vietnamese organizations. By conducting an extensive review of literature and analyzing empirical evidence, the research identifies key cultural dimensions and organizational practices that influence employee well-being and productivity within the Vietnamese context. This paper delves into how cultural values, leadership styles, communication patterns, and organizational structures shape employee satisfaction, motivation, engagement, and performance. It also sheds light on the unique cultural nuances prevalent in Vietnamese organizations, such as collectivism, hierarchy, and uncertainty avoidance, and how these factors impact employee experiences. Additionally, the research examines case studies from selected Vietnamese companies to gain insights into their organizational cultures and management strategies. Through this analysis, it identifies the challenges and opportunities that exist in enhancing employee well-being and productivity within the Vietnamese cultural landscape. Expanding on these insights, the article presents practical suggestions for cultivating a favorable organizational culture that nurtures the well-being, engagement, and efficiency of employees. These recommendations encompass the promotion of trust, transparency, and inclusivity, the implementation of initiatives to enhance employee well-being, the alignment of organizational objectives with employee values, and the fostering of supportive and empowering leadership. Furthermore, the article puts forth tailor-made workshop sessions for Vietnamese companies, providing guidance on comprehending organizational culture, fostering employee well-being, improving productivity, and honing leadership skills to create a supportive work environment. By addressing the distinct cultural dynamics and offering actionable strategies, this research enables organizational leaders to establish a positive and productive work atmosphere, thereby contributing to the overall success of Vietnamese organizations.

Personalized advertising on the Tiktok platform and consumer purchase intention

Along with the strong development of e-commerce all around the world, Vietnam is considered to be one of the fastest-growing markets in Southeast Asia. Vietnamese companies use the TikTok platform, a popular and widely used platform here, as an effective marketing channel with an extremely low cost. Through this study, the author examines the relationship between the perception of personalization in advertising and the purchase intention of customers, considering additional aspects of advertising value and users' attitudes towards advertising and brands. The author used the PLS-SEM model to analyze 295 samples collected from the actual survey. The outcomes of this study indicate that personalization perceived by customers can increase their positive attitudes toward that advertisement, either directly or by increasing the value of the advertisement. This will have a significant positive impact on customers' attitudes towards the brand, thereby forming their intention to purchase the advertised product. From the obtained results, the author draws conclusions and proposes managerial implications in order to contribute to improving the effectiveness of companies’ marketing strategies on the TikTok platform in Vietnam.

Towards to sustainable corporate performance through circular economy practices and corporate social responsibility in Vietnam

Modern technology has made it impossible to run a sustainably oriented business, particularly for small-to-medium enterprises (SMEs). The study examines the mediating role of eco-innovation (ECI) and green supply chain management (GSCM) in the food industry context in a developing country to inspect the nexus between corporate social responsibility ̣(CSR), circular economy practices (CEP) and sustainable corporate performance for SMEs. Smart PLS (version 4.0) structural method modeling (SEM) and quantitative methods were used to analyze 408 respondents collected from mid- to high-level managers in Vietnamese companies that work in the food industry. Results show that GSCM and ECI affect the sustainability of corporate performance. Furthermore, the research suggests that organizations and governments could promote ECI and GSCM in order to enhance CEP-SCP and CSR-SCP relationships. The study proposes some interesting implications that could assist high-level managers in an organization to attain sustainable performance. This study is significant because it highlights how CEP and CSR in GSCM and ECI might contribute to sustainability. Consequently, it encourages SMEs to implement operational and strategic reforms that have a major positive influence on the environment, society, and economy.

The impact of foreign ownership on corporate social responsibility

Firms around the world are paying great attention to enhancing their corporate social responsibility (CSR) practices and international stakeholders are believed to have the potential to offer significant insight and knowledge to help firms expand their CSR efforts (Tokas & Yadav, 2023). This study is among the few to identify the impact of offshore owners on the CSR activities of publicly traded companies in Vietnam. With 309 firms included in the study during the period of 2015 and 2019, using ordinary least squares (OLS) estimation and robustness tests, the empirical result indicates that greater engagement of foreign owners improves the CSR practices of publicly listed firms in Vietnam. This finding aligns entirely with existing theories on the relationship between foreign ownership (FO) and CSR, such as superior knowledge transfer theory, capital-based linkage theory, legitimacy theory, and stakeholders’ theory. Another interesting finding of this research is a significantly positive relationship between FO and CSR of nonenvironmentally sensitive firms while no significant impact is found in environmentally sensitive firms. The implication drawn from this outcome suggests that Vietnamese companies should use the robust backing provided by international stakeholders to effectively implement CSR initiatives, with the ultimate goal of achieving sustainable development.

Tác động của quản trị công ty đến mức độ chấp nhận rủi ro của các doanh nghiệp niêm yết trên thị trường chứng khoán Việt Nam

The study investigates how corporate governance’s internal factors impacts on the risk- taking degrees of Vietnamese listed companies. The researcher employed analyses of panel data and testing pooled least squares model, fixed effects model, random effects model, performed testing and selected appropriate models, checked the defects and fixed the defects of the selected model using the feasible least estimator method. The data used in this study are collected from corporate governance reports and financial statements of companies listed on the Vietnamese stock market from 2010 to 2021. The study shows that: Board size, duality, foreign ownership and owned by the board of directors have a positive impact on the level of risk- taking of Vietnamese listed enterprises; State ownership and the independence of the board of directors have a negative effect on the risk- taking of Vietnamese listed companies. Research results are consistent with agency theory and other empirical studies. The researcher provides recommendations for corporate governance in relation to the risk- taking of listed Vietnamese companies

The impact of tax optimization and temporary differences on earnings management: The case of Vietnam

The purpose of this paper is to study the effects of tax optimization strategies used by Vietnamese companies for earning management through the use of temporary difference between accounting and taxable profit. Following the model of Cindy (2021), we leverage quantitative methods, built models and tested the impact of 08 factors on earning management (EM), tax optimization (ETR), deferred tax asset (DTA), deferred tax liability (DTL), deferred tax expense (DTE), company size (SIZE), financial leverage (LEV), return on assets (ROA), cash flow from operating activities (CFO). The sample we selected were 113 industrial enterprises operating in multiple sectors listed on the Vietnam Stock Exchange in the period between 2016-2020. Empirical results our sample have shown that earning management (EM) may be affected by DTA, ROA, cash flow from operating activities, and financial leverage under various motives. This study also aims at illustrating that other indicators relating to differences between accounting and taxable profit do not leave any remarkable impacts on the model. This means that enterprises operating in the industrial sector do not use or rarely use those indicators to implement EM.

Reassessing theories of capital structure: Empirical insights from companies listed in Vietnam

AbstractOver the past decade, the Vietnamese capital market has undergone a remarkable transformation, with a significant focus on its stock market that has displayed substantial expansion since 2012. This research delves into the impact of this market progression on the choices pertaining to capital structure made by companies listed in Vietnam. By analyzing a range of trade‐off and pecking order models and amalgamating them into a unified regression framework, we gauge their capacity to elucidate these decisions. Our study outcomes unveil that the trade‐off theory offers a more robust rationale for the capital structure determinations of Vietnamese companies, particularly during the post‐2012 period. Furthermore, we observe a notable increase in the pace of leverage adjustments made by Vietnamese companies post‐2012. Subsequent analysis indicates that this acceleration is primarily driven by overleveraged firms, as opposed to underleveraged ones. This study contributes valuable insights into the relationship between capital market development and capital structure choices within the Vietnamese context. It offers important implications for policymakers, investors, and corporate decision‐makers seeking to better understand and navigate the evolving dynamics of the Vietnamese capital market.

Factors that affect the application of integrated report in listed companies in Vietnam

PurposeThis study aims to apply the theory of planned behavior, the theory of stakeholders, the theory of technology acceptance to evaluate the factors that affect the application of integrated reporting in Vietnamese listed companies.Design/methodology/approachQuantitative research method was used through survey questionnaire. Research data is collected from 144 directors, accountants, administrators of companies listed on Vietnam stock market in the period 2020–2022. Multivariable regression analysis is performed with three independent variables: usefulness, ease of use and environmental influence. Dependent variable is intended to apply integrated report.FindingsResearch results show that all independent variables have a positive impact on the dependent variable. In particular, the environment influence variable has the largest impact (0.443), followed by the level of impact of Usefulness” variable and “Ease of use” variable are 0.243 and 0.241, respectively. The regression model manages to explain 52.8% of the impact of the factors on the application of integrated reports. An analysis of the differences between groups of enterprises by staff size and capital size is carried out, the results hereof show that large enterprises tend to apply more integrated reporting. From the research results, the authors propose recommendations to promote the application of integrated reporting in Vietnamese enterprises to gradually improve the quality of information disclosure, attract investment and accelerate international economic integration.Originality/valueThe study evaluates the current situation of integrated reporting of Vietnamese companies to understand the factors affecting the use of integrated reporting, from which to propose recommendations to promote the application of integrated reporting in Vietnamese enterprises to gradually improve the quality of information disclosure, attract investment and accelerate international economic integration.

Prevalence of metabolic syndrome among Vietnamese adult employees

Background and aimsMetabolic syndrome (MtS) is associated with increased risk of many health disorders, especially cardiovascular diseases. In Vietnam, study examining MtS is meager and especially lacking for the workforce. We estimated the prevalence of MtS and its associated factors among Vietnamese employees. Methods and resultsWe analyzed secondary data of annual health check of employees of 300 Vietnamese companies from the Vinmec Healthcare System. We used three definitions for MtS: International Diabetes Federation (IDF), National Cholesterol Education Program Adult Treatment Panel III (NCEP ATP III), and NCEP ATP III-Asia. Of 57,997 participants evaluated, 48.5 % were males and 66.2 % were younger than 40 years old. The unadjusted MtS prevalence was 8.4 % (IDF), 10.2 % (NCEP ATP III), and 16.0 % (NCEP ATP III-Asia). The age-sex adjusted prevalence of MtS (NCEP ATP III-Asia) was 21.8 % (95 % confidence interval (CI): 21.4 %, 22.2 %). MtS prevalence increased with age, reached 49.6 % for age ≥60. The aging related increase was more remarkable in females than males (prevalence ratio (PR) (95 % CI) for age ≥60 comparing to age <30 years old in males vs. females was 4.0 (3.6, 4.3) vs. 20.1 (17.7, 22.9)). High blood triglyceride (83.4 %) and abdominal obesity (74.5 %) were the predominant contributors to MtS. ConclusionIn this relatively young Vietnamese working population, 16 % had MtS with high triglyceride and abdominal obesity being the predominant contributors. These findings emphasize the need for developing effective high triglyceride and abdominal obesity prevention and control programs to curb the emerging epidemic of metabolic disorders in the workforce.

Mối quan hệ giữa quản trị công ty và nguyên tắc thận trọng trong kế toán tại Việt Nam

The study aims at investigating the relationship between corporate governance and accounting conservatism of Vietnamese companies, using collected data of the 69 non-financial companies in period 2015-2021. The Givoly &amp; Hayn (2000) indexis used as proxy for accounting conservatism. The corporate governance includes board characteristics, ownership structure and audit quality. Our results show that board independence and ownership concentration have positive effect on ccounting conservatism; while institutional ownership and board size have negative impact on accounting conservatism. Managerial ownership, CEO duality and audit quality, on the other hand, are not statistically significant Our research findings indicate that prioritizing the enhancement of corporate governance quality can address the agency problem, improve financial reporting quality, and ultimately enhance market efficiency

Application of Low-Carbon Measures in Logistics Service Providers in Vietnam: A Comparative Study between Domestic and Foreign-Invested Companies

The logistics industry has been as a significant contributor to carbon emissions. Within Vietnam’s logistics sector, there is a notable contrast in terms of the quantity of foreign and Vietnamese companies and their respective market shares. This article used a structured survey and descriptive analysis to investigate the low-carbon-emission measures employed by domestic and foreign-invested logistics service providers (LSPs), comparing the results of these two groups, and in-depth interviews were applied for further discussion. The relevant literature was reviewed and expert insights were used to develop a comprehensive questionnaire, resulting in 166 completed responses, of which 159 were suitable for data analysis. The findings reveal variations in the degree to which low-carbon practices are adopted by foreign and domestic firms. In addition to changes in transport modes and the use of energy-saving lighting, the adoption levels of other low-carbon practices show that foreign LSPs exhibit higher engagement compared to their domestic counterparts. This can be attributed to their extensive global operations, greater access to capital resources, and a greater awareness of the importance of green initiatives in developed countries. In conclusion, this study conducts a comparative analysis between foreign-invested and domestic firms, which has not been previously investigated.

Leadership and the company's willingness to take risks: Empirical analysis in Vietnam

This research analyzes the nexus between the leader and the company's willingness to take risks in the case of Vietnamese companies. Corporate governance procedures rely heavily on the leader to carry out the company's most important objectives and maximize returns to shareholders. However, leadership does not always conform to scholarly expectations. Consequently, non-financial firms listed on Vietnam's stock market from 2010 to 2020 are analyzed to determine the association between leadership and the extent of willingness to take risks. Using the SYS-GMM method to control for endogenous confounds, this investigation reveals that there is an inverted U-shaped relationship between leader authority and the extent of willingness to take risks. In particular, a willingness to take risks in pursuit of more profits increases as the leader's level of authority decreases. However, companies become less risk-taking as their leader's authority grows. Consequently, the study's key contributions are implications for setting up governance and oversight systems, particularly leader power, to maximize stakeholder interests.