Users Of Transportation Services Research Articles

The influence of customer experience on loyalty through satisfaction as an intervening variable for users of maxim online transportation services in the city of semarang

The high level of online transportation users in Indonesia creates intense competition and to be able to survive in the midst of competition, companies must improve their performance in various aspects to be able to create a good experience for their users so that there is high satisfaction so that user loyalty to the company continues to survive and increase. This research aims to determine the influence of customer experience on user loyalty through satisfaction with users of Maxim online transportation services in Semarang City. This type of research is explanatory research with a sample size of 96 respondents who are Maxim users in Semarang City. with a sampling technique using non-probability sampling with a multistage purposive sampling method. The population in this research is the people of Semarang City who have used Maxim. The data analysis method uses SmartPLS 3.2.9 software. The research results prove that the mediating relationship between customer experience and loyalty through satisfaction as an intervening variable is partial mediation. The suggestion in this research is that Maxim is expected to pay more attention to aspects that can influence user experience so that users feel maximum satisfaction when using Maxim.

Public engagement, digital technology and transport: engaging through open, early and experience-centred perspectives at scale

ABSTRACT Public transport plays a significant role in people’s everyday lives for commuting, business, and leisure purposes. Increasingly, the way the public is able to access information about passenger services has been transformed through digitalisation. Despite these digital transformations there remain very few opportunities for people to become directly involved in shaping the design of public transport at an early stage to reflect their personal preferences and experiences. In this paper, we outline and analyse an innovative digital engagement strategy for new trains on the Tyne and Wear Metro network in North East England. This engagement involved people in the design, specification, and detailed features of a new fleet of trains. This was successful in generating over 33,000 public engagements that, in turn, shaped the design and procurement of the trains prior to construction. We discuss how participatory digital technologies can be used to configure engagement, facilitating critical and constructive commentaries. We describe how centring people’s experiences, imagination and curiosity can lead to more meaningful engagement through digitalisation, where the public are not merely the users of transport services but may also be its architects.

Optimizing Motivation: Leadership Style that Inspires the Work Environment

The purpose of the research is to determine the influence of each variable of leadership style and work environment on motivation, as well as to optimize these variables in order to enhance employee motivation. This research method employs quantitative descriptive analysis using SPSS V.26 on the results from 40 respondents. The findings from the employees of the Transportation Department and the community as users of related transportation services indicate that the variables of the work environment’s role and leadership style have a significant positive impact on employee motivation. Therefore, it is recommended that the Transportation Department (Dishub) of Bekasi City should continue to maintain a harmonious relationship between leaders and employees to improve performance, thereby producing effective and adequate transportation services to increase the satisfaction of the Bekasi City community as users of transportation services. Keyword: Optimization; Work Environment; Leadership Style; Motivation; Employees

Simulation of Transfer Probability in the City Route Network: Case Study of Lviv, Ukraine

The correct organization of transfers in the public transport system allows to reduce the congestion of the route network while maintaining a sufficient level of service quality for users of transport services. When modelling the probability of transfer, it is advisable to separate the probability of a public transport user choosing a trip with a transfer and the probability of making a transfer at a certain stop of the public transport system. The first probability largely depends on the socio-economic characteristics of the passenger and the time parameters of the trip. The probability of transfer at a certain stop is affected by the information provision of the stop and the number of routes. The general configuration of the route network determines the "basic need for a transfer in the network" - the ratio of the number of pairs of transport zones between which there is no direct public transport route to the total number of pairs of transport zones. The simulation carried out in the PTV Visum software environment for Lviv city made it possible to assess the impact of the tariff system on the change in the number of transfers and to determine critical stops and routes of the network. The inclusion of data on the structure of the city's population in the model makes it possible to use mathematical functions of the probability of transfer on the socio-economic characteristics of the passenger (age, gender, income level) when calculating the forecast number of transfers on the network.

Mediating Role of Environmental Awareness for the Nexus between Perceived Risks of COVID-19 Pandemic and Use of Sustainable Transportation: Evidence from Urban Passengers in Ethiopia, 2022

The COVID-19 pandemic has been a global pandemic and a threat to humankind. In addition to many cases of illness and millions of deaths, the economy and social interactions have suffered. It remarkably declined overall transportation and mobility in most countries. However, given that there is a gap between environmental sustainability awareness and what is practiced by transport users, the goal of this study was to empirically assess the mediating role of environmental awareness in the casual links between perceived risks of the COVID-19 pandemic and ecologically sustainable transportation use. The study identified relevant theories, conceptual frameworks, and variables. Mixed research and surveys were carried out on the public and private transport service users in Addis Ababa, Ethiopia. Comparative analysis, structural equation modeling, and structural causal model framework were applied to estimate casual relationships among variables and test the hypotheses. Despite the rising of human-caused climate change denial beliefs, findings revealed that a large part of the causes of the COVID-19 pandemic are climate change, biodiversity misuse, and wildlife degradation, all of which are environmental in nature and anthropogenic. People perceived the COVID-19 pandemic as more of a risk to others than to themselves, and climate change or global warming has become a danger to humanity, mainly during the pandemic. Accordingly, the pandemic risks increased people’s mainly passengers’ awareness of the environment, and this caused them to give greater consideration to the environmentally attractiveness of the transport they use. This, in turn, encouraged people to take personal climate-friendly measures and pro-environmental behavior, mainly greater willingness to use public transportation than private transportation during the COVID-19 pandemic than before. Thus, the total effect of the COVID-19 pandemic anxiety on the use of public transportation is completely mediated by enhanced environmental awareness. These are evidence that COVID-19 has strengthened environmental awareness and promoted sustainable action in the context of the transportation industry of developing countries. The study informs that urban planning and policy need to consider pandemic-sensitive and innovative public health and transport systems, integrated public health education, one health approach, and smart city. It suggests that maintaining the environmental awareness of societies and encouraging them to mitigate climate change through urgent climate actions and modal shifts to the use of sustainable urban transport such as public transportation.

Pengaruh Perceived Ease of Use, Brand Image, dan Harga terhadap Keputusan Pembelian (Studi pada Pengguna Transportasi Online Maxim di Kota Medan)

Purchasing decisions are one of the important factors in marketing a service. The lack of consumer purchase interest in Maxim online transportation services makes Maxim less recognized by the people of Medan. Factors that can influence purchasing decisions such as perceived ease of use, brand image, and price. The form of research used is quantitative with an associative approach. The population in this study is the community of Maxim online transportation service users in Medan City, with a sample of 96 respondents, with a sampling technique using purposive sampling. Primary data were obtained through direct distribution of questionnaires and secondary data were obtained through literature studies. The results of this study showed that Perceived Ease of Use did not significantly affect the Purchase Decision, with a sig value of 0.203 > 0.05. Brand Image has a significant positive effect on Purchase Decisions with a significance of 0.000 < 0.05. Price also has a significant positive effect on Purchasing Decisions with significance levels of 0.005 < 0.05. In simultaneous testing, the variables Perceived Ease of Use, Brand Image, and Price had a simultaneous effect with an influence rate of 46.8%, while the remaining 53.2% was influenced by factors outside this research model.

The Influence Of Consumer Behavior, Service Quality And Digital Marketing On Usage Decisions Pelni Passenger Ship Transfer Services

This study aims to analyze the influence of consumer behavior, service quality and digital marketing on the decision to use PELNI passenger ship transportation services. The research method used in this study is a quantitative descriptive method with the population in this study, namely users of PELNI passenger ship transportation services. The sampling method in this study is purposive sampling. The sample in this study was 100 respondents with the criteria of passengers who used PELNI ship transportation services at least 2 (two) times during 2019, and passengers who purchased tickets at the Jakarta counter or through online applications. The data used in this study were primary data in the form of questionnaires and processed using SPSS version 23. The data analysis technique used is multiple linear regression analysis. The results showed that Consumer Behavior variables, Service Quality variables and Digital Marketing variables had a positive and significant effect on the Decision to Use PELNI passenger ship transportation services.

Analysis of The Influence of Perceptions of Price, Service Quality, and Promotions on Customer Satisfaction Users of Transportation Services (Bluebird Taxi)

This research was conducted to analyze the influence of price perception, service quality, and to perception to customer satisfaction of Bluebird taxi service user. Indicators used for price perception include perception of quality, perception of cost, perception of price difference, and reference price. Indicators used for service quality include tangibles, reliability, responsiveness, assurance, empathy. Indicators used promotions include promotional frequency, promotional quality, promotion quantity, promotion time, suitability of promotional goals. While the indicators used for customer satisfaction, always buy products/ service, will recommend to others, fulfillment of customer expectations after buying products/ services. The sample in this research are 100 people. The sampling technique in the research of collecting the sample method randomly using questionnaire. The analytical method used in this research is descriptive analysis method through perception level and inferential method using IBM SPSS 17 program. Linear regression equation that answer the influence of price, service quality, and promotion to customer satisfaction is Y = 1.622 + 195 X1 + 0.405 X2 + 0.251 X3. The results showed that the perception of price, service quality, and promotion directly have a positive and real effect on customer satisfaction.

ANALISIS TARIF ANGKUTAN UMUM BERDASARKAN BIAYA OPERASIONAL KENDARAAAN, ABILITY TO PAY, DAN WILLINGNESS TO PAY

Public transportation is a transportation system that is a basic need of the community which is usually provided by public transport service entrepreneurs. The policy in determining the applicable fare must be reviewed from two aspects, which consist of public transport service entrepreneurs and passengers as users of public transport services. Rates are determined based on the Vehicle Operating Costs incurred which include direct costs and indirect costs. Meanwhile, from the aspect of public transport service users, the applicable fare is determined by looking at the Ability To Pay and Willingness To Pay. Data regarding the components of vehicle operating costs were obtained by conducting interviews, then the data was analyzed and the amount of vehicle operating costs incurred was obtained. To find out the value of Ability To Pay (ATP) and and Willingness To Pay (WTP). The required data is obtained by distributing questionnaires filled in by Angkot passengers. The purpose of this research is to analyze the amount of vehicle operating costs incurred by the owner of the Ciamis-Jetak-Nasol route public transportation business in order to be able to determine tariffs according to vehicle operating costs and to analyze the magnitude of the ability of passengers to pay public transport fares (ATP) and the willingness of passengers to pay public transport fare (WTP). The results of the analysis show that the tariff based on the current Vehicle Operating Cost (BOK) is Rp. 3,328.03 based on the Ability To Pay (ATP) value, a rate of Rp. 8,316.00 for the general category and Rp. 2,981.00 for the student category. Meanwhile, based on the Willingness To Pay (WTP) value, a rate of Rp. 7,763.17 for the general category and Rp. 4,153.85 for the student category. Keywords: Tariff, Vehicle Operating Costs (BOK), Ability To Pay (ATP, and Willingness To Pay (WTP).

Analisis Perbandingan Kualitas Pelayanan Jasa Ekspedisi KALOG, Herona Express, dan LNP di Stasiun Purwokerto

The volume of BHP courier transportation in Indonesia in 2021 increased by 265% from 2017. The purpose of this study was to determine the difference in the quality of services provided to users of BHP courier transportation services between KALOG, Herona Express, and LNP expedition services at Purwokerto Station. The sample used in this study are 100 respondents with purposive sampling technique sampling. The attributes used as a reference are the five dimensions of service quality, which were Tangibles, Reliability, Responsiveness, Assurance, and Empathy. This study used a descriptive analysis method, Service Performance (SERVPERF), and MANOVA. The results of this study showed from overall service quality dimensions score. With the highest total average score (4,123) obtained by KALOG expedition services, then Herona Express (4.118), and the lowest total average score (4.056) obtained by LNP expedition services. From the results of the MANOVA comparison test, it is known that the tangible dimension is the dimension with the most significant difference in the comparison between: KALOG expedition services with Herona Express, KALOG expedition services with LNP, and Herona Express expedition services with LNP.

Peningkatan Keterpaduan Layanan Transportasi Antarmoda pada Kawasan Poris Plawad di Kota Tangerang

The integration of intermodal transportation services has become a strategic necessity in improving the quality of urban transportation services, which is reflected in the extent to which the provision of facilities, infrastructure, and supporting amenities can enhance travel experiences and promote sustainable transportation. Achieving integration should focus on major transportation nodes in an area, such as the Poris Plawad Terminal and Batu Ceper Station in the Poris Plawad area of Tangerang City. The Poris Plawad area is also part of the government's plan to develop it as a Transit Oriented Development (TOD) area. This research aims to evaluate the needs and performance of services and determine priorities for improving intermodal transportation services in the Poris Plawad area.
 The sampling technique used is purposive sampling, with a total of 202 respondents obtained. Data collection from respondents was carried out through questionnaires distributed to transportation service users at the Poris Plawad Terminal and Batu Ceper Station, as well as residents within an 800-meter radius of both transportation nodes. This study uses an integrated approach combining the Importance Performance Analysis (IPA) method and the Kano model.
 The analysis results indicate that there are 5 service provision needs that need to be prioritized for improvement at present. Firstly, the provision of crossing facilities. Secondly, the provision of connected pedestrian paths (sidewalks). Thirdly, uninterrupted sidewalk functionality. Fourthly, the quality of sidewalk pavements. And fifthly, the access to and from the transportation nodes free from traffic conflicts.

Level of Awareness of Transport Externalities on Noise Pollution in Akure, Nigeria.

Transport conveys substantial socioeconomic benefits. It is a vital sector that facilitates progressive developments in economy of a nation. Advantages derived from transportation sector are vital in the integration of various regions and sectors of the economy of nations. Despite this advantage, one of the negative externalities it exhibits is noise pollution ‘an unwanted and undesirable sound’. Excessive noise in an environment is identified to constitute the most disturbing among the city pollutants and this is a serious urban crisis in Akure. This study ascertains the level of awareness of the users of transport services on the impact of transportation on the environment in Akure South LGA. and determines the effects of Noise pollution on the residents in the study area. Noise level measurement was done using a PCE-322A sound level meter and direct interview was conducted with residents and other road users. Noise data were collected at different time intervals to find out the variation of sound levels. Based on the findings, respondents reported that the most disturbing period of the day was evening (peak period) between 3 pm and 5.00 pm. The findings revealed that the level of awareness of negative effects of noise pollution is significantly low. The study recommended that pubic needs to be sensitized on the negative externalities of vehicular noise pollution and the need to curtail it.

Evaluasi Tarif Berdasarkan Biaya Operasional Kendaraan (BOK) dan Load Factor Angkutan Umum Kota Kupang (Studi Kasus: Trayek 2 dan Trayek 6))

Public transportation (Bemo) is one of the transportation services that serve the people of Kupang City in a predetermined route, the route that is passed usually has many public facilities. Public transportation is one of the basic needs of the people in Kupang City. But if it is not handled properly, it will become a problem for providers and users of public transportation services. So this study aims to determine tariffs based on Vehicle Operating Costs (BOK), Ability To Pay (ATP), and Willingness To Pay (WTP) of public transport service users in Kupang City, as well as to analyze the ideal tariff based on Ability To Pay (ATP) and Willingness To Pay (WTP) of public transport service users. The public transport routes that will be observed in this study are route 2 and route 6. With the length of route 2 is 10.145 km and the length of Route 6 is 8.573 km. Analysis of Vehicle Operating Costs (BOK) will use the method of Director General of Land Transportation number SK.687/AJ.206/DRJD/2002 concerning technical guidelines for the implementation of public passenger transportation in urban areas on fixed and regular routes. While analyzing the calculation of Ability To Pay (ATP) and Willingness To Pay (WTP) using cross tabulation and travel budged methods. From the results of the analysis it is known that the current tariff in the field is greater than the calculated tariff of Vehicle Operating Costs (BOK) and Willingness To Pay (WTP), but the applicable tariff is smaller than Ability To Pay (ATP). Due to the problem of the pertalite fuel price increase from Rp.7,650 to Rp.10,000, the current tariff increased from Rp.3,000 to Rp.5,000 for the public and Rp.2,000 to Rp.3,500 for students, while from the calculation of the amount of the Vehicle Operating Cost (BOK) tariff is Rp.3,942 for route 2, and Rp.3,483 for route 6. The Willingnes To Pay (WTP) value is Rp.2,222 while the Ability To Pay (ATP) value is greater, namely Rp.8,148.

Analisis Faktor Yang Mepengaruhi Penggunaan Transportasi Laut Pada Pt. Dharma Lautan Utama Cabang Sampit

Transport by sea is a commercial shipping business that operates in the field of providing sea cargo transportation services where the business activities are very broad in scope and play an important role in advancing domestic and foreign trade, including in efforts to facilitate the flow of goods from production areas to consumer areas. This research aims to to determine the influence of price, service quality and promotion on the interest of users of sea transportation services. The population in this study were passengers on the Dharma Lautan Utama ship and the sample used in this study was 100 respondents. The sampling technique used was simple random sampling probability sampling, then the data was analyzed using multiple linear regression with the help of (software) Statistical Package For Social Science (SPSS) Version 26. The regression formulation in this research is as follows:
 Y = 0.733 + 0.333X1 + 0.203X2 + 0.385X3 + µ
 From this equation it is known that the most dominant variable influencing the interest of users of sea transportation services is the promotion variable with a regression coefficient of 0.385. The R2 (R Square) test obtained a result of 0.561 or 56.1%, which means that the interest of sea transportation service users (Y) can be explained by independent variables, namely price (X1), service quality (X2) and promotion (X3). ). Meanwhile, the remainder (100%-61.9% = 38.1%) is explained by other variables outside the model which are not explained in this research.

The Effect of Service Quality and Price on Customer Satisfaction of Grabbike Online Transportation Services in Cimahi City

The main thing that must be considered by the company to win the competition is to provide satisfaction to consumers through providing good service quality and competitive prices. This study aims to determine the effect of product quality and price on consumer satisfaction of GrabBike Online transportation in Cimahi City. The population in this study is GrabBike online transportation service users in Cimahi City with a sample of 97 people. Sampling is done by purposive sampling technique. The results of research through descriptive analysis show that the quality of service, price and customer satisfaction in the category is very good. The analysis technique used is linear regression analysis. Associative testing shows the effect of service quality affects customer satisfaction by 25.6%, the effect of price on consumer satisfaction by 41.5%. And the amount of influence of service quality and price on customer satisfaction is 67.1% while the remaining 32.9% is influenced by other variables that are not studied.

Redefinisi Keputusan Konsumen dalam Jasa Transportasi Online: Menilai Faktor Kemudahan, Kepercayaan, dan Harga di Ekosistem Grab


 
 
 
 Research Objectives: This research was conducted to see how far trust, price, and ease of service features offered by marketers can influence purchasing decisions to use Grab services among STIE Panca Bhakti Palu students. High competition in online transportation, requires you to survive with many online transportation services that continue to increase by improving the services and promotions provided to consumers and creating trust.
 Design/Method/Approach: The design of this research is explanatory research using qualitative and quantitative data using non-probability sampling in the form of accidental sampling with 80 respondents. The analysis tool uses multiple linear regressions and a quantitative research approach.
 Research Findings: The results of the study show that there is a significant and positive influence between trust, price, and ease of service features on purchasing decisions simultaneously, but on the other hand, partially testing only the ability of service features to influence the decision of users of grab transportation services, while trust and price have no effect.
 Theoretical Contributions and Originality: Trust and Security Theory; This theory highlights the importance of trust and security in influencing consumer behavior.
 Practical Implications: According to the results obtained from the responses of service users such as students, prices can be cheap or vice versa, but the convenience of the services provided is the biggest effect on consumer trust.
 Limitations of Research: This research has a limited scope in that the sample is only among students and not broadly representative of the wider community.
 
 
 
 

Analysis of Gate Machine Facilities and Train Arrival System for Indonesian Commuter Line Users at Bekasi Station

The daily activities of communities required the movement of people from one place to another. Communities need a service that can help their movement in their daily activities so the time used becomes more effective and efficient. PT Kereta Commuter Indonesia is one of the subsidiaries of PT Kereta Api Indonesia (Persero) which can be a solution for the community to answer urban transportation problems, especially the Jabodetabek area which is increasingly crowded and complex. However, users of public transportation services, including commuter line users, have to wait to get the service. Based on this background, this study focus is to discuss related to gate machine facility services and train services using concept of queueing theory. This research was conducted at Bekasi Station which has nine gate machines for check in with First Come First Serve service and four train platforms to serve the trains with Priority Service. The service model using Multiple Channel Single Phase service model. The result of this study indicate that the activity level of Indonesia’s Commuter Line service at Bekasi Station in term of check in is quiet high, while the train service has a low level activity so that the service system is not optimal. The level of activity in commuter line service can be more optimal if there is a reduction in facilities for the train service into three platforms that used in 09.00 – 18.00 WIB at Bekasi Station

Peningkatan Layanan Konsumen Dalam Pengambilan Keputusan pada Model Transportasi Online di Rungkut Surabaya

With the development of today's modern era, there are many conveniences that can be accessed, one of which is traveling anywhere just by using online transportation services. However, consumers have several factors to consider in choosing online transportation services. their decisions on the online transportation model in the Rungkut area, Surabaya. The variable in this study is a single variable, namely decision making in the Rungkut area community, users of online transportation services. The data collection technique used is through library research using literature such as books, previous journals and references. The results of this study are improving services to consumers so that the decision-making process carried out by the people of the Rungkut area is more confident in using the online transportation model they use.
 Keywords: online transportation, decision making, consumer service improvement

STUDY OF THE RELATIONSHIP BETWEEN HUMAN FACTORS AND ERGATIC MANAGEMENT SYSTEMS IN TRANSPORTATION

Purpose. This article investigates the process of interaction between the role and degree of influence of the human factor on the ergonomic control systems in transport. The human factor, its components in the process of management in water transport systems and the impact of technical systems on human activity are analyzed. The main focus is on studying the role and relationship between the human factor and ergatic control systems, such as automated systems, intelligent transport systems and other technological solutions used in water transport. Research methods. The study uses the method of analysis and synthesis based on the literature survey, the qualitative method, data collection and analysis, which allows to assess and qualitatively describe the impact of the human factor on ergatic control systems, in particular, how these systems affect the interaction of people and ergatic systems in the process of performing routine operations on the ship, decision-making processes, the work of operators and users of transport services. The article is based on an analysis of scientific research, including psychological, sociological and engineering aspects of the interaction between humans and ergonomic control systems. Results. Identification and evaluation of the main factors of human influence on ergatic systems. The analysis also makes it possible to understand how technical innovations affect the role of the human factor in the transport sector. Scientific novelty. The novelty of this article lies in the combination of studying the impact of the human factor on the ergatic control systems in transport and analyzing various aspects of this interaction. Practical relevance. The presented material has a significant practical contribution, as it provides important recommendations for improving the process of interaction between the human factor and ergonomic control systems in transport.

Juridical Review of Minimum Service Standards at Manggarai Station

Background. Manggarai Station is a large type A train station which is the busiest station. Manggarai Station is under construction and is divided into several stages. As a result of the change in the transit route, it causes passenger discomfort, which is poured on social media. Purpose. This study aims to evaluate the station's performance on changes in the transit route for train travel via the Manggarai station for passengers by the provisions of the applicable regulations. Method. The method used in this research is an empirical legal research study, which is a type of research study that seeks data directly from the field or looks at law in a real sense and studies how the law works in society.33 of 2011 Types, Classes, and Activities at Railway Stations and PM No 63 of 2019 concerning Minimum Service Standards for the Transport of People by Train. Results. The results obtained based on previous research with Importance Performance Analysis still show passenger dissatisfaction, and according to laws and regulations, the public as users of transportation services have the right to submit input related to rail transportation so that PT KCI can provide minimum service standards at stations consisting of security and safety, accurate information, ticket sales services, good condition of station facilities, accessibility, assistance and complaint services. Conclusion. In Ministerial Regulation No. 63 of 2019 concerning Minimum Service Standards for the Transport of People by Train, PT KCI is responsible for KRL passengers at the Manggarai train station and while traveling on the train. This research only discusses the responsibility of PT KCI in providing minimum service standards at manggarai station.