User Satisfaction Variables Research Articles

Influence Analysis the Technology Acceptance Model Approach on User Satisfaction and Repurchase on the KAI Access Application Using the SEM Method

The KAI Access application is a transportation service application from PT Kereta Api Indonesia. From a survey conducted by researchers, there is application dissatisfaction by users. This study aims to determine the effect of five TAM variables on user satisfaction and repurchase. In accordance with the research objectives, several TAM variables will be used, namely actual use, perceived ease of use, perceived usefulness, perceived risk, and perceived trust. It will also be known the effect of TAM variables on application user satisfaction, and repurchase of train tickets by application. After analyzing with SEM coherently, the results show that the actual use variable has a C.R. value of 6.095, has a positive and significant value on application user satisfaction. With a C.R. value of 7.668, the perceived usefulness variable has a significant positive value on application user satisfaction. With a C.R. value of 6.763, the perceived risk variable has a significant positive value on application user satisfaction. The perceived trust variable in the application has a C.R. value of 6.094 and has a significant positive value on application user satisfaction. With a C.R. value of 7.434, the application user satisfaction variable has a positive and significant value on the repurchase of train tickets through the application.

Administrative management and user satisfaction of tele-consultation in a FEBAN polyclinic in Lima

The current study had the purpose of determining the relationship that exists between administrative management and user satisfaction of teleconsultation in a FEBAN Polyclinic in Lima, 2022. The quantitative approach and correlational, non-experimental design, applied to a study population where A total of 150 users participated. Likewise, the instrument used to evaluate the Administrative Management dimension, the instrument prepared by Fenco (2021) entitled: "Administrative Management Questionnaire", the same one that was submitted to validation, obtaining a reliability by Cronbach's Alpha of 0.948, has been chosen. and the instrument used to evaluate the user satisfaction variable was developed by Fenco (2021). A reliability of .975 was reached in Cronbach's Alpha, which shows stability to be able to be applied to the population of this study. It was concluded that there is a statistically significant relationship with the administrative management and the satisfaction of the teleconsultation user and the result of a moderate, positive and direct correlation and a (rho) of 0.580 and a significance value of less than 5%.

Pengaruh Perceived Ease of Use, Perceived Usefulness, dan User Satisfaction terhadap Continuance Intention dalam Bertransaksi dengan Dompet Digital Shopeepay

This research aims to determine the influence of perceived ease of use, perceived usefulness, and user satisfaction, on continuance intention in transactions with the shopeepay digital wallet among generation Z in kebomas district. The type of research used is quantitative. The data used in this research is primary data obtained from respondents. This data collection technique is carried out by distributing questionnaires. Questionnaires were distributed offline and online. The population used in this research is generation Z men or women from kebomas district ranging from ages 16 to 23 years who have used the shopeepay digital wallet payment tool when making transactions. The sample used in this research was 110 respondents. The research results show that the perceived ease of use variable has no effect on continuance intention in transactions with the shopeepay digital wallet among generation Z in kebomas district. Meanwhile, the perceived usefulness and user satisfaction variables influence continuance intention in transactions with the shopeepay digital wallet among generation Z in kebomas district.

Pengaruh Audit Komunikasi Media Sosial Instagram @Kemenkominfo terhadap Kepuasan Pengguna

This research aims to find out whether communication on the social media Instagram @kemenkominfo has an effect on user satisfaction. This research used a sample of 50 @kemenkominfo Instagram users who communicated either via Instagram DM or the comments column. The indicators used in the communication variable are understanding, enjoyment, influence on attitudes, improved relationships and action. Indicators of user satisfaction variables are conformity to expectations, interest in revisiting and willingness to recommend. Using a Likert scale quantitative method and analyzed using Smart PLS 3.0. The results of this research state that communication has a positive effect on user satisfaction on Instagram @kemenkominfo, amounting to 69.5% of user satisfaction being influenced by communication variables, while the remaining 30.5% is influenced by other variables.

Analisis Kualitas Website SMA Menggunakan Metode Webqual 4.0

SMA Negeri 10 is a senior high school in Jambi City. The SMA Negeri 10 website is used as a means to provide information to students or the general public who want to find information about SMA Negeri 10 Jambi City. the purpose of this research is to determine the ratings of website users, to measure the quality level of the website and find out the variables that influence user satisfaction on the website of SMA Negeri 10. the research method used is webqual using 4 variables namely usability quality, information quality, interaction quality and user satisfaction. data was taken by distributing offline questionnaires to student respondents in class X and XI and distributing online questionnaires (google form) to alumni class of 2023 with a total of 270 respondents to users of the SMA Negeri 10 Website, Jambi City. Data processing in this study used IBM SPSS statistics ver 25.0 software.The results of this study indicate that there are 2 variables that have a significant effect on the user satisfaction variable, namely the usability quality variable which also has the greatest influential value and interaction quality, while the other variable, namely information quality, does notsignificant effect on user satisfaction.

Analisis Kepuasan Pengguna Terhadap Penggunaan E-Payment Universitas Menggunakan Metode EUCS dan TAM

Dinamika Bangsa University E-payment website is an information system developed by UNAMA's IT Division in 2020 and is used to confirm online tuition payment transactions. the results of observations and interviews conducted with several students indicate that the Dinamika Bangsa University e-Payment website still has several problems in its use, namely the information on the web is incomplete, for example there is no information about the rules for writing NIMs andThe name on the payment receipt paid via ATM and e-banking.This study aims to determine the satisfaction level of the UNAMA E-payment website and to determine the effect of the relationship between research variables using the End User Computing Satisfaction (EUCS) and Technology Acceptance Model (TAM) web e-Payment methods at Dinamika Bangsa University. This study uses path analysis as a data analysis technique with the help of SPSS software version 26. based on the analysis of the data that has been described, it can be see that of the 7 research variables which contain 6 research hypotheses, the variables content, accuracy, ease of use, and timeliness are stated to have a positive and significant effect on the attitude toward using variable. Besides that, the attitude toward using variable also has a positive and significant effect on user satisfaction variable. The rejected hypothesis is the relationship between the format variable and the attitude toward using variable.

SEM - PLS in the WebQual 4.0 Method for Enhancing the Quality of Online Tutorial Learning Applications at Open Universities

Universitas Terbuka (UT, literally Open University) organizes distance learning through the Online Tutorial (Tuton) service. Tuton is an internet-based tutorial service that can be accessed via the site http://elearning.ut.ac.id by all UT students, including UPBJJ UT Denpasar students. Analysis of the quality of UPBJJ UT Denpasar student tutoring services has never been carried out before. Based on these problems, this research aims to analyze and measure the quality of Tuton application services using WebQual 4.0 dimensions, which are moderated by gender and age variables. This research uses a quantitative method approach to student satisfaction data from the UT UPBJJ Denpasar Management Study Program, who have used the Tuton application for more than three semesters. Data analysis techniques using the SEM–PLS method. Based on the results of the analysis, it was found that there was a positive influence between the usability variable, the service interaction quality variable, and the Information Quality variable on the user satisfaction variable. The gender moderating variable can act as pure moderation on the service interaction quality and Information Quality variables. Meanwhile, the age variable is a potential moderator of the three variables. From these results, it can be concluded that the service quality of the Tuton application shows a robust model on the Webqual Method indicators for user satisfaction variables, and this application is beneficial and in accordance with student needs. The learning support aspects still need to be improved, especially the speed of response time and the accuracy of the tutorial services provided by tutors.

Analisis Kesuksesan Aplikasi Maxim di Kota Jambi Menggunakan Delone and Mclean

The Maxim application is an online transportation service that is currently popular in the city of Jambi, not only with modern online transportation features but also many features that are useful for users in everyday life. The aim of this research is to analyze the level of success of the Maxim application in the city of Jambi using the Delone and Mclean method. Data was taken from 385 respondents distributed via Google form. The questionnaire was distributed online, then analyzed using the structural equation modeling (SEM) method and the SmartPLS 4.0 tool. The research results show that from 9 hypotheses there are 8 accepted hypotheses, including HI, H2, H3, H4, H5, H7, H8, H9 with an R Square value of 0.383 for the user satisfaction variable, 0.373 for the net benefit variable (Net Benefit), and 0.423 for the use variable (Use). So it can be concluded that the Maxim application has quite a positive or good influence because this model is stated to be in accordance with the substance in presenting results.

WEBSITE QUALITY ANALYSIS USING WEBQUAL 4.0 METHOD ON GARUDAKU WEBSITE

PT. Garudaku Produk Kreatif is a creative production company that has pioneered in the esports industry in Indonesia. As a company that focuses on developing esports, PT. Garudaku Creative Production has a vision to expand the base of esports players in Indonesia by presenting quality and innovative products. Based on data taken at PT. Garudaku Creative Production recorded as many as 133 esports activists who actively access the Garudaku.com website. The Garudaku.com website is a website that provides information and content related to esports in Indonesia. This study measures the quality of the Garudaku.com website through the Webqual dimensions (usability, information quality, interaction quality) and user satisfaction variables, namely PT. Garudaku Creative Production. The data collection method uses primary data in the form of questionnaires distributed to 100 respondents. Data processing is done using SPSS. Based on data processing, it can be seen that the user's perception of ease of use, quality of information, quality of interaction is included in the pretty good category. Based on the research results, it was found that these three variables had a positive and significant effect on user satisfaction. From the research results, it can be seen that the information quality variable contributes the largest contribution, namely 52.18% of the other variables.

Brilink User Satisfaction Analysis in Kupang City

This research entitled analysis of BRILink user satisfaction in Kupang City (case study of Nusa Cendana University Students) is based on the government's efforts to facilitate access to financial services throughout Indonesia and increase public financial access, namely with a branchless banking program in which efforts to create innovation and expansion financial inclusion called BRILink. This research aims to explain the influence of service quality and transaction experience on user satisfaction, namely Nusa Cendana University students, as well as the benefits obtained for both the author, Bank BRI, and subsequent researchers. The research uses quantitative methods using analysis tests to determine the influence of quality and transaction experience. or not regarding the suitability of BRILink users. Based on the research conducted, it has been found that there is only one variable out of the two dependent variables that influences the independent variable, namely the transaction experience variable which influences the user satisfaction variable

THE EFFECT OF E-GOVERNMENT QUALITY (E-GOVQUAL) ON LOCAL GOVERNMENT E-GOVERNMENT USER SATISFACTION

The measurement of E-Government user satisfaction at local governments in Indonesia still needs to be improved to achieve the high accountability demanded by the central government. Based on the theory of behavior, six factors influence the satisfaction of local government E-Government users, namely knowledge of ease of use, trust, function and form interaction, reliability, content and display of information, and support. This study examines the influence of these six factors on the E-Government Quality of local governments in the province of West Java. Respondents in this study were the head of the West Java regional government agency. This study uses PLS-SEM and succeeds in proving that there is a positive and significant effect of ease of use, trust, function and form interaction, reliability, content and display of information, and support for local government E-Government user satisfaction. These findings provide practical contributions as a guide for local governments to improve E-Government Quality. Future research needs to expand the scope of the observation area, incorporate subjective and objective scales of user satisfaction variables, and develop other variables based on other theories such as contingency theory, agency theory, and dynamic capabilities theory.

Analisis Kepuasan Pengguna Aplikasi DANA Menggunakan Metode TAM dan EUCS

The DANA application is a payment system service that can be used via a smartphone, which can be in the form of fund transfers, electronic wallets, electronic money and other supporting services. User satisfaction with the application is very important, because it can be used as an assessment material for improving the service quality of the application. By combining two methods, namely the Technology Acceptance Model (TAM) which contains the variables Perceived Usefulness, Perceived Ease of Use and Attitude Toward Using and End User Computing Satisfaction (EUCS) which contains the variables Content, Accuracy, Format, Ease of Use and Timeliness to measure application user satisfaction DANA is the aim of this research. The technique that will be used to collect data is by distributing questionnaires to DANA application users. Through lameshow calculations, there were 100 respondents in this study. Based on the results of the analysis carried out, there are 6 hypotheses that are accepted, namely Perceived Usefulness, Content, Accuracy, Format, Ease of Use and Attitude Toward Using and 2 hypotheses are rejected, namely Perceived Ease of Use and Timeliness. The results obtained through SEM analysis are classified as good with an R-Square correlation value of 75.2% for user satisfaction variables.

Analisis Kesuksesan Website Gratis Kabeh Dengan Pendekatan Delone And Mclean

The Kabeh Free Website is a system used for submitting population documents, the website is a solution for residents in Banyumas, especially those who are far from Purwokerto City, to be able to submit residence documents online without having to go to Dindukcapil. However, in practice, there are still residents who choose to register offline, while there are several complaints from the Banyumas community that there is no submission guide on the website, delays in confirmation via e-mail, users have difficulty submitting because the website is having an error. This is the reason for researchers to conduct research with the aim of knowing the success of the Gratis Kabeh website with the DeLone and McLean model and knowing which variables have an influence on the Gratis Kabeh website. The sample used in this study amounted to 250 samples with a purposive sampling technique. The method chosen is the DeLone and McLean Is Success Model, to determine the effect of the variables in this model. The results showed that the overall research hypothesis was accepted because it had a significant and positive effect, then the results of the F2 value showed a weak effect on the variables Information Quality, System Quality, Service Quality on Use and User Satisfaction, and the Usage variable on User Satisfaction and Net Benefit had a weak effect . However, the User Satisfaction variable has a moderate effect on Net Benefit

Pengaruh Kualitas Pelayanan Aplikasi M-Paspor terhadap Kepuasan Pengguna Jasa Keimigrasian pada Kantor Imigrasi Kelas II Non TPI Agam

This research is included in the category of quantitative research because this study seeks to test hypotheses by utilizing samples taken from the community. This research was conducted at the Immigration Office Class II Non TPI Agam. In this study, the sampling method used is the area sampling method because the work area has a wide scope. A total of 182 participants in this study were sampled. At the Class II Immigration Office of Non TPI Agam, the results showed that the variable quality of e-government services had a positive or significant effect on the service user satisfaction variable. This is by taking into account the significance value of 0.000 <0.05 for the variable quality of e-government services on the service user satisfaction scale. In the Class II Immigration Office of Non TPI Agam, the magnitude of the influence of the variable quality of e-government services on the service user satisfaction variable is 0.292 or equivalent to 29.2 percent. The amount of 29.2 percent is calculated using the Adjusted R value.

Analysis of Indonesian Port Integration System Performance (Inaportnet) Based On Pieces Framework Variables In 2021

This study is aimed at identifying the variables of the Indonesian Port Integration (Inaportnet) System Performance Based on the Piece Framework Variables in 2021. The built model includes explanations. Six independent variables (independent) and one dependent variable (dependent). Variables that have positions as independent variables are performance, information and data, economy, control and security, efficiency, and service. The variable that acts as a variable is user satisfaction. Data analysis was performed using the Multiple Linear Regression Analysis approach. The data used are primary, quantitative, and cross-sectional data. The data were collected from 80 respondents by distributing questionnaires using a Likert scale with five answer choices. Data analysis was carried out with the help of the SPSS application. The results of testing variables, namely performance, and economics, show that there is a significant influence on the user satisfaction variable, while for the variables, information and data, control and security, efficiency, and service do not have a significant effect on the user satisfaction variable, it is evident from the results of the T test where the performance variable, and economics showed a significant level less than 0.05, and was positive for user satisfaction, and the information and data, control and security, efficiency, and service showed variables a significant level greater than 0.05 , and declared no positive effect on user satisfaction

Analisis Kepuasan Aplikasi Anjungan Pasien AWS Berbasis Website Menggunakan Metode WEBQUAL 4.0

The use of the Website-based AWS Patient Pavilion application that has been implemented by Abdul Wahab Syahrani Hospital in providing services is one example or form of information technology advancement. To find out the quality of a Website-based application that has been implemented by the hospital, it is necessary to take measurements. By measuring the quality of the AWS Patient Pavilion Website, it is possible to know the level of satisfaction based on the perception of the end user.In this research, the researcher uses the WebQual method which has been modified by adding user satisfaction variables with three main dimensions of WebQual 4.0, namely Usability, Information, Service Interaction. This research was conducted at Abdul Wahab Syahrani Hospital. Data was collected by using questionnaires. The population of this study were patients who were in a halfway house as users of the AWS Patient Pavilion Website. The results of this research are suggestions for website development

The Success of Information Systems and Sustainable Information Society: Measuring the Implementation of a Village Financial System

The purpose of this study is to advance the information society literature research by examining and developing the adoption of information systems within the Village Financial System (SISKEUDES) to improve the sustainable information society (SIS). The models include the DeLone and McLean model and trust theory, which involves eight variables: system information quality, information quality, service quality, trust in government organizations, trust in technology, usage, user satisfaction, net benefits, and sustainable information society. A survey questionnaire was used, and data was collected from SISKEUDES users in Bali, Indonesia, which were statistically analyzed using Partial Least Square (PLS) to understand the phenomena of Information System (IS) adoption and sustainable information society. The research findings reveal that system information quality, information quality, and trust in technology have a significant impact on usage and user satisfaction, whereas service quality and trust in government organizations do not have such an effect. The usage and user satisfaction variables have a significant effect on net benefits, and they have a significant effect on the sustainability of the SIS. This study’s findings can provide e-government practitioners with deeper insights into how to overcome problems with user satisfaction and increase trust in mandatory e-government services in realizing SIS and the “smart village”.

PENGARUH EXPERIENTIAL MARKETING FITUR DAN TRUST TERHADAP KEPUASAN PENGGUNA APLIKASI SHOPEE (Studi pada Mahasiswa Fakultas Ekonomi Universitas Abdurachman Saleh Situbondo)

This study examines the effect of experiential marketing, features and trust on the satisfaction of Shopee application users, namely the students of the Faculty of Economics, Abdurachman Saleh University, Situbondo. The data analysis methods used in this research are validity test, reliability test, classical assumption test, multiple linear regression analysis, t test, f test, dominant test, and coefficient of determination. Multiple linear regression results show that experiential marketing, features and trust variables have a positive influence on the Shopee application user satisfaction variable, it is shown in the results of multiple linear regression analysis, namely Y = 3.348E-17 + 0.250 + 0.270 + 0.194 + e. It shows that the tcount value of the experiential marketing variable is 2.408 > 1.983 ttable. The feature variable is t. 4.078 > 1.983. The trust variable is t. 3.280 > t. Saleh Situbondo as a Shopee application user. Fcount 44,364 > Ftable 2,81, so it can be concluded that experiential marketing, features and trust variables have a simultaneous effect on Shopee application user satisfaction. Based on the dominant test the value of the service feature variable is greater than the other variables of 4.078.

Perancangan Tampilan Aplikasi Pembelajaran Pinandita dengan Metode Five Planes, Heuristic Evaluation, Concurrent Think Aloud, Serta Cognitive Walkthrough

The design and development of the application display uses five areas to find out more about the needs and requirements of the user, so that it will be easy to learn and understand by the user himself. The research variables used in determining the ease of use of the application are the effectiveness and efficiency of using the application display and user satisfaction with the application display used. The sampling technique used here is purposive sampling, so the total sample used is 30 people. The research sample used is divided into 2 parts, namely, the general public and people who have an information technology educational background. The data in the study were collected by conducting interviews and questionnaires for the testing phase. Each method used is representative of the research variables. The test method used in this study is a cognitive walkthrough representing the effectiveness variable, heuristic evaluation representing the efficiency variable, and concurrent think aloud representing the user satisfaction variable.

Analisis Kepuasan Mahasiswa Terhadap Penggunaan Aplikasi Media Pembelajaran Online (Studi Pada Perguruan Tinggi Swasta Kota Palembang)

This study aims to measure the level of student satisfaction with the use of online learning media applications, using the End User Computing Satisfaction (EUCS) method which consists of 5 variables, namely content, accuracy, format, ease of use. use) and timeliness. The population and samples used in this study were Bina Darma University, Muhammadiyah University and STISIPOL Candradimuka. The results of the calculation of the total score of respondents' answers on the level of student satisfaction with the use of online learning media applications obtained a score of 94%, which means that user responses strongly agree or are very good. The results of the F test in this study indicate that there is an influence between all variables on user satisfaction (Y) which is carried out together. The T test proves that the format and timeliness variables have no effect on user satisfaction while the content, accuracy and ease of use variables have an influence on user satisfaction variables.