User Perceptions Of Usability Research Articles

ANALYSIS OF THE INTEGRATIVE APPROACH TO TAM AND UGT THEORY ON DIGILIB APPLICATION USERS

Information Systems Technology is an asset for an organization, if managed well it will provide added value for competition, as well as increasing the possibility of success for a business, therefore information systems must be managed well. STIAMAK Barunawati Surabaya College of Administration and Port Management also uses information systems technology (SIAKAD) to improve the quality of education and services in higher education, one of which is the digital library application (DIGILIB) for STIAMAK Surabaya students using the Technology Acceptance approach. Model (TAM) and “uses and gratifications theory” (UGT). The purpose of this research is to analyze individuals' intentions to use DIGILIB technology by referring to factors such as user perceptions of usability, ease of use, and other factors related to technology. The method used in this research is quantitative, with a total of 69 students responding using a Likert scale questionnaire and structural equation model (SEM) analysis techniques based on partial least squares (PLS). The results of this research show that there are three significant hypotheses, namely 1) Behavioral intention which mediates the relationship between Ritualized Use and Use Behavior, 2) Ritualized Use has a significant and positive effect on Behavior Intention, and 3) Behavioral intention has a significant and positive effect on use behavior

Gender differences in user perception of usability and performance of online travel agency websites

The success of online travel business largely depends on the usability of online travel agency websites, and, hence, the need to rigorously evaluate such websites. Gender-a key variable that explains a website's usage behavior (i.e., acceptance) and gratification from Internet use (i.e., purpose)-may influence the usability requirements of the design of online travel agency websites. This empirical study examines the usability of existing online travel agency websites in terms of gender, focusing on both user perception and performance. The findings show that women have more usability needs than men. The two gender groups have different expectations of different usability features as well. We argue that these findings can improve the understanding of gender differences in user behavior in terms of usability. Developers can thus increase the quality of experience of travel agency websites by improving the websites' flexibility and user satisfaction.

A Review of Online Trading and User Perceptions of Usability and Trust

A Review of Online Trading and User Perceptions of Usability and Trust

A Review of Online Trading and User Perceptions of Usability and Trust

This work ties together existing literature relating to the functions and contributions of eBay and online trading, discussing them in a cohesive, meta-analytic fashion. To further increase knowledge in the field, two studies have been undertaken to present a view of current online trading practices in the United Kingdom (UK). Data was collected by conducting online questionnaires and performing interviews using the Repertory Grid technique. This method has its roots in Personal Construct Psychology and allows for the expression of participants’ perceptions and preferences in their own terms or personal constructs. Investigations found that eBay is considered by the public to be the place to take part in online auctions, despite the availability of other ways to buy therein. Multi-channel retailing considers eBay a separate channel. Local retailers, however, are venturing into independent online retailing rather than opening eBay stores. Shoppers make purchase decisions based on several factors and select different purchase methods dependent on personal preferences, need and mood. Reputation on eBay is still a major factor in purchase decisions. Astoundingly, some users suspect that they have been victims of auction fraud but have chosen not to report it. This study demonstrates how activity conducted online can have implications across multiple sectors. In particular, the concepts of trust, reputation, change in methods of commerce, and social interaction are discussed in the domain of the emerging Internet of Things (IoT).

Impacts of navigation structure, task complexity, and users’ domain knowledge on Web site usability—an empirical study

It is essential for designers of Web sites to understand what navigation structure results in better usability for knowledge acquisition tasks of varying complexity and the Web site users with different level of domain knowledge. Literature shows that multiple factors may exert influence on Web site usability. Navigation structure, task complexity, and user domain knowledge level are among of those factors. Hypotheses are developed about the usability of alternative navigation structures, with different task complexity and user domain knowledge level. Experiments are designed and conducted to test these hypotheses in terms of user performance (accuracy, speed) in accomplishing sets of simple and comparatively complex knowledge acquisition tasks. User perceptions of usability are also measured. Two rounds of experimentation are performed, one with participants who have been trained in the domain of production and operations management, the other with participants who have not been trained in this domain. The results show that a usage-oriented hierarchy or a combined hierarchy are navigation structures associated with statistically significantly higher performance usability than a subject-oriented hierarchy, for both simple and relatively complex knowledge acquisition task sets. A statistically significant effect of domain knowledge on the perception aspect of usability is identified. The study contributes to enhancing the comprehension of researchers, practitioners, and educators about design and usability of Web site navigation structures.

An empirical study of web site navigation structures' impacts on web site usability

Web sites are intended to facilitate knowledge acquisition, often in the interest of supporting decision making. Based on a taxonomy of factors influencing Web site usability, hypotheses are developed about usability of alternative navigation structures. These hypotheses are tested via experiments that measure user performance in accomplishing knowledge acquisition tasks and user perceptions of usability. Two rounds of experimentation are performed for both simple and relatively complex task sets. Results show that a usage-oriented hierarchy or a combined hierarchy is a navigation structure associated with significantly higher usability than subject-oriented hierarchies, for both simple and relatively complex knowledge acquisition tasks.