User Information Satisfaction Research Articles

The effect of IS SERVQUAL and user information satisfaction (UIS) adoption on user satisfaction

The effect of IS SERVQUAL and user information satisfaction (UIS) adoption on user satisfaction

The Impact of ERP System's Usability on Enterprise Resource Planning Project Implementation Success via the Mediating Role of User Satisfaction

Organizations in the current environment need to create and sustain their competitive advantages. ERP (Enterprise Resource Planning) solutions are considered a strong tool that helps organizations to succeed and arise. But ERP projects’ implementation has relatively low success rates in which it may affect and shake the whole organizational performance. This study searches the power of software usability to achieve ERP Project Implementation Success (ERP-PIS) considering the mediating role of user information satisfaction (UIS). A set of research's hypotheses have been constructed. This study adapts a positivism view, using the survey strategy. The questionnaires were filled by 106 managers who use ERP systems or affected by ERP systems in different organizations. The findings of the research ensure the fitness of the model, and that mediation role of user information satisfaction (UIS) in Jordan is highly visible. Also, the research shows up the strong power of usability to achieve ERP-PIS. Based on the findings, development of ERP applications would be improved by software organizations in terms of usability, and organizations need to acquire ERP applications would also improve their decisions in choosing an ERP solution.

Website Interaction Satisfaction: A Reassessment

Construct identification and definition are among the primary challenges in the process of scale development. The Website Interaction Satisfaction scale (Lascu, D.N. and Clow, K.E. (2008) Web site interaction satisfaction: Scale development considerations. J. Internet Commer., 7, 359–378), developed in an attempt to reconcile the well-established e-satisfaction measures in the marketing literature and the user information satisfaction measures in the information systems literature, is facing such challenges. This article discusses the process involved in developing the Website Interaction Satisfaction scale and addresses potential scale limitations as identified by McNamara ((2013) The psychometric approach to user satisfaction measurement. Interact. Comput., 25, 294–298) and Sauro ((2013) Comments on Lascu and Clow 2008. Interact. Comput., 25, 302–303) Specifically, the article sheds additional light on the processes used to outline and delineate the construct domain and to develop and refine the item pool, and on the process used in testing the measure.

What makes human resource information successful? Managers' perceptions of attributes for successful human resource information

Human resource information (HRI) is information such as head count, fluctuation, age distributions or results from employee surveys which is available to an organization. Despite being a high-priority issue for practitioners and researchers, this topic remains far from reaching a level at which the users of HRI – mostly managers and senior executives – are satisfied and perceive HRI as effective and useful for decision making. This is due to a knowledge gap regarding which relevant attributes HRI needs to possess. In order to fill this gap, we built on theoretical arguments from the information systems literature and integrated them into an HRI success model with the key variables ease of use, information quality, perceived usefulness, user information satisfaction and information use. This model was tested among 179 managers in Swiss banks, and structural equation modeling provided clear support for it. In particular, information quality was a key determining factor for both user information satisfaction and information use, and there was a weak link between user information satisfaction and actual HRI use. Both academics and practitioners might benefit from this model by achieving a deeper understanding of the key factors and interdependencies leading to successful HRI.

Literature Of Information Systems And Information Technology Evaluation In Management Information Systems' Field

This paper investigates the famous streams in literature of information systems and information technology (IS/IT) evaluation. This theoretical review entails the user information satisfaction (UIS) models, the technology acceptance models (TAM) and Delone and McLean success model (D&M SM) (1992). The present paper represents a part from a study that has been undertaken to investigate the use of IS/IT in selected Algerian organizations and the perceived performance of both individuals and organizations

A pseudo‐longitudinal study of intranet use in hospitals

PurposeThis paper investigates the roles of the time for system enhancement, work place relocation, and other organizational constructs, such as organization support, task characteristics, intranet characteristics and user characteristics in the use of intranet and web‐enabled applications (IWAs) for supporting management accounting in public hospitals.Design/methodology/approachThe research was carried out in Hong Kong public hospitals, and a pseudo‐longitudinal study spans a duration of one‐and‐a‐half years to observe changes that occur over time. A two‐phased survey research which investigated how the use of IWAs supports management accounting was also conducted for this study.FindingsThe survey results unearthed a number of findings. In the phase I survey, intranet user information satisfaction had a direct significant impact on information quality of management accounting systems (MASIQ). The extent of task characteristics also improves the performance of MASIQ. However, mixed research results were found regarding the presence of top management support and IS experience of users and their contribution to intranet user information satisfaction and MASIQ. User training also did not show any significant impact on intranet user information satisfaction and MASIQ. The phase II survey results reflect two additional findings. First, workplace relocation (one office management practice) was found to have a negative impact on the support of management accounting. Second, the time for system enhancement improves the acceptance of IWAs in public hospitals.Research limitations/implicationsThe study provides support for certain prior research findings though some other findings were not consistent with expectations. The study was based on 157 hospital executives in the phase I survey and 147 hospital executives in the phase II survey. The findings are generalized reliably to the population studied – Hong Kong public hospitals. More research is needed for explorations of these findings. The research results contribute to the knowledge of uses of intranet for management accounting and control in public hospitals.Practical implicationsThe research offers insights into management accounting and control systems, as they are implemented through intranet in public hospitals. Work place relocation is less effective for grouping talents to work in offices at different locations. Face‐to‐face communication at a workplace is more efficient than communication through intranet applications. The study reinforced the belief that top management support is of prior concern in improving managerial performance.Originality/valueThe roles of IWAs on the time for system enhancement and workplace relocation have not previously been studied. The results provide some useful support of prior findings and some modifications as well as extensions that further understanding in these areas.

SINGLE‐ATTRIBUTE UTILITY ANALYSIS MAY BE FUTILE, BUT THIS CAN’T BE THE END OF THE STORY: CAUSAL CHAIN ANALYSIS AS AN ALTERNATIVE

Research on providing single‐attribute utility analysis has shown moderate or even negative effects on the acceptance of selection and training tests by human resource decision makers. In this study, we contrasted the perceived utility of single‐attribute utility analysis with causal chain analysis as an alternative way of conducting utility analysis. Causal chain analysis focuses on measuring the linkages between HRM interventions and organizational outcomes mediated by employee attitudes and customer perceptions. We compared 144 managers' reactions to both methods of utility analysis concerning the variables understandability, information quality, perceived usefulness, user information satisfaction, and intention to use. Causal chain analysis yielded higher results than single‐attribute analysis for these variables, and a compound measure of these constructs supported this finding. This indicates that causal chain analysis is a valuable alternative method of communicating the utility of HRM interventions.

Intranet use in Hong Kong public hospitals

PurposeThe purpose of this paper is to report the findings from a study of the relationships of organization support, user characteristics, task characteristics, and intranet characteristics for using intranet applications to support management accounting in public hospitals.Design/methodology/approachTo test the research hypotheses, data were collected from Hong Kong public hospitals using a questionnaire survey. The research attempts to identify how the interactions of these antecedents help to achieve intranet user information satisfaction (IUIS) and thus efficiency of management accounting in hospitals in terms of information quality of management accounting systems (MASIQ).FindingsThe results show that IUIS is positively associated with IQMAS in Hong Kong public hospitals. User characteristics such as information systems (IS) experience is positively associated with IUIS, and the extent of task characteristics is also positively associated with the IQMAS. The results have several implications for accounting IS management.Research limitations/implicationsThe paper provides support for some prior research findings and some findings are not consistent with expectations. The paper is based on questionnaire responses of 157 hospital executives. The findings are then generalized to the population studied – Hong Kong public hospitals. More research is needed for exploration and confirmation of these findings.Practical implicationsThe research offers insights into management accounting and control systems as they are implemented through the use of intranet in public hospitals. It suggests that top management support is of prior concern in improving managerial performance.Originality/valueThe paper bridges two disciplines of studies, management accounting and IS. The results provide some useful support of prior findings and some modifications and extensions that further understanding in this area.

Analyse critique des approches de l’acceptation des technologies : de l’utilisabilité à la symbiose humain-technologie-organisation

This article proposes a criticism of the concept of technology acceptance. Starting from a distinction between operational and social acceptance, the authors present an overview of the concepts and notions associated to the paradigm of technology acceptance. Then, they criticize the paradigm and propose the idea that human and technologies are connected by interactions that are so narrow that one can refer to human-machine symbiosis, as Licklider (1960) suggested. The first part of the paper is devoted to the various ergonomic aspects of the operational acceptance (usability, ergonomic criteria, model of the interaction) while the second part addresses the psychosocial aspects of acceptance (Technology Acceptance Model, User Information Satisfaction Theory, Expectancy Disconfirmation Theory, Agile Organizational Development…). The idea behind the authors’ point of view is that technology must not inevitably be thought of as a foreign thing that the human must accept or refuse. From a metaphorical point of view, technology is more and more part of ourselves and behaves like a symbiont. From the time human and technologies start to form coherent and linked units, the relation between human, technology and organization can be apprehended according to a symbiotic approach which considers that human and technologies are connected by strong dependent relationships. In short, this article proposes to consider that the concept of symbiosis is more capable to explain the relationships of human with technology than the acceptance concept.

Web Site Interaction Satisfaction: Scale Development Considerations

ABSTRACT This study develops and validates a multi-item scale that assesses Web site interaction satisfaction. The study draws upon the marketing literature on satisfaction and service quality and upon the information systems (IS) literature on user information satisfaction to create a new universal measure of Web site interactivity. The scale identifies users' expectations for excellent Web sites and advances an evaluation measure that can be used by Web site managers to administer to actual and prospective consumers and Web site users in general.

Empirical Analysis of User Information Satisfaction in the SMB Environment

Empirical Analysis of User Information Satisfaction in the SMB Environment

System for infectious disease information sharing and analysis: design and evaluation.

Motivated by the importance of infectious disease informatics (IDI) and the challenges to IDI system development and data sharing, we design and implement BioPortal, a Web-based IDI system that integrates cross-jurisdictional data to support information sharing, analysis, and visualization in public health. In this paper, we discuss general challenges in IDI, describe BioPortal's architecture and functionalities, and highlight encouraging evaluation results obtained from a controlled experiment that focused on analysis accuracy, task performance efficiency, user information satisfaction, system usability, usefulness, and ease of use.

User Information Satisfaction Scale Reduction: Application in an it Outsourcing Environment

The User Information Satisfaction (UIS) scale has evolved from the work of Bailey and Pearson (2) into a shortened form that is in use today. The UIS instrument has become a widely-used measure of satisfaction in information systems. Although the short-form measure introduced by Ives, Olson, and Baroudi (12) considerably decreased the size of the instrument, further improvements should be considered.This paper investigates a shortened version of the UIS instrument. Each of the thirteen items on the short-form of the instrument contains two measurement items. The current research analyzes each pair of responses per item and selects the one which is more highly correlated with an overall measurement of satisfaction.Results of the analyses provide support for the revised UIS instrument. Similar factor structures, high reliability, and similar regression results in both analyses indicate that the revised instrument is a suitable replacement for the traditional UIS scale.

An Investigation of Computer Satisfaction in Mexico

The effects of computerization in Mexico are receiving growing attention in the U.S. This study investigates user information satisfaction among employees of organizations in northern Mexico. Results indicate that Mexican computer users have positive attitudes toward and are generally satisfied with their employers' information systems. On a subfactor assessment level, Mexican computer users are especially satisfied with their IT staff and services and least satisfied with the level of user training they receive.

The conceptualization and measurement of m-commerce user satisfaction

Many of the instruments for measuring user-perceived system quality and user information satisfaction were developed in the context of mainframe, PC and wire-based technologies of a bygone era. With the proliferation of wireless technologies, users are increasingly interfacing and interacting with mobile commerce (m-commerce) systems. It is therefore important to develop new instruments and scales, which are directly targeted for these new interfaces and applications. User satisfaction is commonly acknowledged as one of the useful proxy measures of system success. This study addresses the concern for an effective m-commerce system design by means of the conceptualization and measurement of an m-commerce user satisfaction (MCUS) construct. In this article, we introduce and define this construct of MCUS, provide empirical validation of the construct and its underlying dimensionality, develop a standardized instrument with desirable psychometric properties for measuring MCUS, and explore the measure’s theoretical and practical application. This empirically validated instrument will be useful to researchers in developing and testing m-commerce systems theories, as well as to organizations in designing better-accepted m-commerce systems.

The conceptualization and measurement of m-commerce user satisfaction

Abstract Many of the instruments for measuring user-perceived system quality and user information satisfaction were developed in the context of mainframe, PC and wire-based technologies of a bygone era. With the proliferation of wireless technologies, users are increasingly interfacing and interacting with mobile commerce (m-commerce) systems. It is therefore important to develop new instruments and scales, which are directly targeted for these new interfaces and applications. User satisfaction is commonly acknowledged as one of the useful proxy measures of system success. This study addresses the concern for an effective m-commerce system design by means of the conceptualization and measurement of an m-commerce user satisfaction (MCUS) construct. In this article, we introduce and define this construct of MCUS, provide empirical validation of the construct and its underlying dimensionality, develop a standardized instrument with desirable psychometric properties for measuring MCUS, and explore the measure’s theoretical and practical application. This empirically validated instrument will be useful to researchers in developing and testing m-commerce systems theories, as well as to organizations in designing better-accepted m-commerce systems.

Incremental Revision of Recommendation Rules for Information Services

User satisfaction with information provided by information services, such as a search of an online product category, can be improved by recommending potentially useful query alternatives in information retrieval. Naive recommendation methods do not consider the association between keywords and the prior information retrieval preferences of users. Current improved methods utilize association analysis, a data mining technique, to augment query alternatives, but do not effectively handle continuously changing user query preferences. Improving the automated recommendation method to provide accurate associated query terms is very important. This study designs an incremental rule revision (IRR) mechanism based on a multi-agent architecture for dealing with incremental mining, rule integration, and rule conflict resolution. The IRR method predicts rule accuracy based on rule quality and strength by using backpropagation neural networks. The rule prediction error and rule conflict rate are constantly reduced by the IRR mechanism. Empirical test results demonstrate that the recommendation system using the IRR mechanism achieves better user information satisfaction than by using

A system implementation study: management commitment to project management

Recent literature has shown a renewed interest in systems implementation research. Current trends in the organizational deployment of IT have motivated new studies of implementation efforts. This paper reports on one phase of a pluralistic investigation of systems implementation projects. A survey instrument, based on previously validated measurement items, is described; it was tested and validated. In the process, a method for appraising the significance of interaction effects was determined. The results of the analysis show that, for the data of this study, the organizational priority given to implementation projects by top management is only associated indirectly with improved user information satisfaction (UIS). Only when this priority occurs in the management of continuing development and enhancement, does top management support seem to be significant to users. It was also found that the efficiency and flexibility of the development process was significant in its own right, even without any effects of top management support.

The Relationship of Some Organizational Factors to Information Systems Effectiveness

Most of the empirical evidence on the effectiveness of information systems and their determinants is confined to the use of data from Western countries. Evidence from other environments, where the social, economic, and cultural characteristics vary, is needed before generalizations can be made. This paper reports on an investigation designed to explore the relationship of three organizational factors—top management support, user involvement, and the maturity of the IS function—to systems effectiveness in an Egyptian setting. Data was collected from 214 managers, and the results indicate that the three organizational variables positively associate with systems effectiveness, measured by user information satisfaction and system use in improving decision making. Also, user’s tenure in the organization and ownership type were found to affect the relationships between the system’s effectiveness measures and the three organizational variables. These findings are discussed and implications are offered. The findings of this study suggest that the positive relationships of top management support, user involvement, and IS maturity to systems effectiveness may transcend cultural differences. This empirical evidence contributes to the external and international validity of the similar Western-based findings, which, in turn, add to the efforts toward building a general theory of trans-national global information systems (GISs).

Expert versus novice use of the executive support systems: an empirical study

Expertise is essential in problem solving, particularly for executives. Much literature indicates that, in solving daily problems, executives may employ both analytical thinking and intuition. To develop skills and apply intuition, company executives require the use of support devices such as executive support systems (ESS), but their value may differ substantially between experts and novices. Previous research has failed to address the effects of expertise on ESS use. Therefore, this study examines how professionals use them to address business-oriented tasks. The professionals studied were divided into two groups, depending on whether they were experts or novices in the business represented by those tasks. The findings of the experiments show that computer self-efficacy strongly influenced the use of ESS. Moreover, experts felt that the ESS was of greater use when more powerful systems were employed, while the difference for novices between more and less powerful systems was insignificant. Finally, experts rated their user information satisfaction score significantly higher when employing more powerful systems. However, novices rated systems significantly higher only when they cognitively fit the performed task. Implications are discussed.