User Experience Questionnaire Research Articles

Undergraduates’ experience and satisfaction of massive open online course in Malaysia

<span lang="EN-US">While massive open online course (MOOC) is gaining popularity, studies have shown how negative user experience of the learning platform can lead to issues related to poor learning performance. OpenLearning, as the official national coordinated MOOCs program for higher education institutions in Malaysia, is still considerably gaining momentum in this country, thus much can still be observed in the usability aspect of this platform from the student’s perspective. This study aimed to evaluate the aspects of user experience and learning satisfaction of MOOC OpenLearning involving undergraduate students in a public university in Malaysia. Data were gathered through the online survey method which adapted questions from the user experience questionnaire (UEQ) and the usefulness, satisfaction, and ease of use (USE) questionnaire. Descriptive analyses revealed moderate positive levels of user experience and learning satisfaction towards MOOC OpenLearning among the respondents. Furthermore, there was a significant positive correlation between both factors, suggesting the importance of considering user experience as the key factor in enhancing students’ satisfaction with MOOC. Recommendations arising from the students’ perceptions and concerns on the usability aspect contribute towards developing strategic guidelines for enhancing students’ learning experiences, especially during circumstances that necessitate effective online learning strategies.</span>

Transforming clinical clerkship processes with integrated information systems

There are still many manual administrative processes involved in clinical clerkships. However, digital technologies and software solutions can significantly improve medical education. This paper aims to utilize extreme programming (XP) as a methodology for developing the information system. A total of 23 user stories have been planned for completion. The priority of each requirement stated in the user stories is determined using the MoSCoW prioritization technique. The results indicate that the software successfully passed all tests among the 23 black box testing scenarios. Developing an integrated information system to streamline clinical clerkships has been successfully achieved. The user experience questionnaire (UEQ) is utilized to gather the perspectives of hospital management and medical faculty members regarding the information system. The average scores for each category are as follows: 1.93 for attractiveness, 2.04 for perspicuity, 2.20 for efficiency, 2.06 for dependability, 2.14 for stimulation, and 1.85 for novelty. Therefore, it can be concluded that all existing user experience scales exhibit an outstanding degree of user satisfaction.

Comparison Analysis of User Experience on m-BCA and BRImo Mobile Banking Applications Using The User Experience Questionnaire (UEQ) Method

The increasing trend of non-cash payments such as QRIS and transfers is driving more intensive use of mobile banking applications in daily life. This poses a challenge for mobile banking service providers to deliver the best service to their customers through a good user experience. This is necessary to maintain their existence in the hearts of their customers. This research aims to determine the user experience value in each m-BCA and BRImo application, as well as their comparative value using the User Experience Questionnaire (UEQ) method. The analysis results conducted on 240 respondents with a minimum age of 19 and domiciled in Jabodetabek show that the user experience of BRImo is superior to m-BCA in all UEQ scales. BRImo achieves excellent benchmark scores in the attractive, perspicuity, efficiency, dependability, and stimulation scales while obtaining a good evaluation in the novelty scale. Meanwhile, m-BCA obtains excellent benchmark scores in the perspicuity, efficiency, and dependability scales, good evaluation on the attractive scale, above average on the stimulation scale, and below average on the novelty scale.

Development and Usability Evaluation of VulcanH, a CMMS Prototype for Preventive and Predictive Maintenance of Mobile Mining Equipment

This paper details the design, development, and evaluation of VulcanH, a computerized maintenance management system (CMMS) specialized in preventive maintenance (PM) and predictive maintenance (PdM) management for underground mobile mining equipment. Further, it aims to expand knowledge on trust in automation (TiA) for PdM as well as contribute to the literature on explainability requirements of a PdM-capable artificial intelligence (AI). This study adopted an empirical approach through the execution of user tests with nine maintenance experts from five East-Canadian mines and implemented the User Experience Questionnaire Plus (UEQ+) and the Reliance Intentions Scale (RIS) to evaluate usability and TiA, respectively. It was found that the usability and efficiency of VulcanH were satisfactory for expert users and encouraged the gradual transition from PM to PdM practices. Quantitative and qualitative results documented participants’ willingness to rely on PdM predictions as long as suitable explanations are provided. Graphical explanations covering the full spectrum of the derived data were preferred. Due to the prototypical nature of VulcanH, certain relevant aspects of maintenance planning were not considered. Researchers are encouraged to include these notions in the evaluation of future CMMS proposals. This paper suggests a harmonious integration of both preventive and predictive maintenance practices in the mining industry. It may also guide future research in PdM to select an analytical algorithm capable of supplying adequate and causal justifications for informed decision making. This study fulfills an identified need to adopt a user-centered approach in the development of CMMSs in the mining industry. Hence, both researchers and industry stakeholders may benefit from the findings.

Evaluation of augmented reality training for a navigation device used for CT-guided needle placement.

Numerous navigation devices for percutaneous, CT-guided interventions exist and are, due to their advantages, increasingly integrated into the clinical workflow. However, effective training methods to ensure safe usage are still lacking. This study compares the potential of an augmented reality (AR) training application with conventional instructions for the Cube Navigation System (CNS), hypothesizing enhanced training with AR, leading to safer clinical usage. An AR-tablet app was developed to train users puncturing with CNS. In a study, 34 medical students were divided into two groups: One trained with the AR-app, while the other used conventional instructions. After training, each participant executed 6 punctures on a phantom (204 in total) following a standardized protocol to identify and measure two potential CNS procedural user errors: (1) missing the coordinates specified and (2) altering the needle trajectory during puncture. Training performance based on train time and occurrence of procedural errors, as well as scores of User Experience Questionnaire (UEQ) for both groups, was compared. Training duration was similar between the groups. However, the AR-trained participants showed a 55.1% reduced frequency of the first procedural error (p > 0.05) and a 35.1% reduced extent of the second procedural error (p < 0.01) compared to the conventionally trained participants. UEQ scores favored the AR-training in five of six categories (p < 0.05). The AR-app enhanced training performance and user experience over traditional methods. This suggests the potential of AR-training for navigation devices like the CNS, potentially increasing their safety, ultimately improving outcomes in percutaneous needle placements.

User Experience of Persons Using Ingestible Sensor-Enabled Pre-Exposure Prophylaxis to Prevent HIV Infection: Cross-Sectional Survey Study.

A digital health technology's success or failure depends on how it is received by users. We conducted a user experience (UX) evaluation among persons who used the Food and Drug Administration-approved Digital Health Feedback System incorporating ingestible sensors (ISs) to capture medication adherence, after they were prescribed oral pre-exposure prophylaxis (PrEP) to prevent HIV infection. We performed an association analysis with baseline participant characteristics, to see if "personas" associated with positive or negative UX emerged. UX data were collected upon exit from a prospective intervention study of adults who were HIV negative, prescribed oral PrEP, and used the Digital Health Feedback System with IS-enabled tenofovir disoproxil fumarate plus emtricitabine (IS-Truvada). Baseline demographics; urine toxicology; and self-report questionnaires evaluating sleep (Pittsburgh Sleep Quality Index), self-efficacy, habitual self-control, HIV risk perception (Perceived Risk of HIV Scale 8-item), and depressive symptoms (Patient Health Questionnaire-8) were collected. Participants with ≥28 days in the study completed a Likert-scale UX questionnaire of 27 questions grouped into 4 domain categories: overall experience, ease of use, intention of future use, and perceived utility. Means and IQRs were computed for participant total and domain subscores, and linear regressions modeled baseline participant characteristics associated with UX responses. Demographic characteristics of responders versus nonresponders were compared using the Fisher exact and Wilcoxon rank-sum tests. Overall, 71 participants were enrolled (age: mean 37.6, range 18-69 years; n=64, 90% male; n=55, 77% White; n=24, 34% Hispanic; n=68, 96% housed; and n=53, 75% employed). No demographic differences were observed in the 63 participants who used the intervention for ≥28 days. Participants who completed the questionnaire were more likely to be housed (52/53, 98% vs 8/10, 80%; P=.06) and less likely to have a positive urine toxicology (18/51, 35% vs 7/10, 70%; P=.08), particularly methamphetamine (4/51, 8% vs 4/10, 40%; P=.02), than noncompleters. Based on IQR values, ≥75% of participants had a favorable UX based on the total score (median 3.78, IQR 3.17-4.20), overall experience (median 4.00, IQR 3.50-4.50), ease of use (median 3.72, IQR 3.33-4.22), and perceived utility (median 3.72, IQR 3.22-4.25), and ≥50% had favorable intention of future use (median 3.80, IQR 2.80-4.40). Following multipredictor modeling, self-efficacy was significantly associated with the total score (0.822, 95% CI 0.405-1.240; P<.001) and all subscores (all P<.05). Persons with more depressive symptoms reported better perceived utility (P=.01). Poor sleep was associated with a worse overall experience (-0.07, 95% CI -0.133 to -0.006; P=.03). The UX among persons using IS-enabled PrEP (IS-Truvada) to prevent HIV infection was positive. Association analysis of baseline participant characteristics linked higher self-efficacy with positive UX, more depressive symptoms with higher perceived utility, and poor sleep with negative UX.

Comparing User Experience Maxim and inDrive Applications Using the User Experience Questionnaire

Online transportation applications are vital in meeting daily mobility needs in today's world. The fierce competition between transportation apps like Maxim and Indrive demands a deep understanding of user satisfaction factors to ensure preference and loyalty. This study aims to recognize and compare elements that impact user satisfaction of the two applications. User satisfaction with both applications. Using the quantitative method of data for the User Experience Questionnaire (UEQ) was gathered via an online survey. from 89 respondents. These questionnaires are designed to measure specific aspects of the user experience. The data analysis findings indicate that Maxim achieved a superior user experience score over InDrive because it excelled in attractiveness, perspicuity, efficiency, dependability, stimulation, and novelty. These findings indicate that service availability and the quality of user interaction with the application determine user satisfaction. The conclusion of this study emphasizes the importance of understanding user preferences and providing services that meet their needs and offer a superior user experience. These results can potentially guide the development of strategies to increase user satisfaction and loyalty in the ride-hailing industry.

Interest of a hospital-based geriatric living lab among inpatients with neurocognitive disorders: the ALLEGRIA cross-sectional study.

The objectives of this study were to determine the participation rates, levels of engagement and abilities to answer User eXperience (UX) questionnaires according to the presence and severity of major neurocognitive disorders (MNCD) among participants involved in gerontechnological experimentations within a hospital-based geriatric clinical living lab. Cross-sectional analysis examining all consecutive geriatric patients involved in the Allegro living lab experimentations, separated according to the presence and severity of MNCD. Participation rates were assessed using the "Task-Based Experiment"-type User eXperience (TBE-UX). Participation was considered successful if patients fully completed the TBE-UX experimental procedure. Engagement level was characterized using a five-point scale: Interactive, Constructive, Active, Passive and Disengaged. The abilities to answer UX questionnaires were characterized using a five-point scale from "no completion" to "completion in autonomy". 313 patients were included. All patients without MNCD and with mild MNCD fully completed the TBE-UX procedures. Their engagement behaviors were rather active and constructive. All patients without MNCD and 88% of those with mild MNCD were able to fully complete the UX questionnaires. 96.2% of the patients with moderate MNCD fully followed the TBE-UX procedures. Their engagement behaviors were mainly active or passive. 64.2% were able to fully complete the UX questionnaires. 76.5% of the patients with severe MNCD fully followed the TBE-UX procedures. Their engagement behaviors were mainly passive or disengaged. 35.3% were able to fully complete the UX questionnaires. Living lab experimentations appear feasible with older adults, even with those with MNCD. Task support can be offered to those with severe MNCD.

The architecture design checklist of classrooms for children with cochlear implant in rehabilitation centers

Children with cochlear implants (CI) have unique physical, psychological, and behavioral needs compared to typically developing children, thus they go through a rehabilitation process for education and activity purposes in a rehabilitation center (RC). The provision of specialized support for children with CI reflects a nation's commitment to inclusivity and care for all segments of society. This study investigates the research gab of the needs of children with CI (aged 1–6) to identify the fundamental design requirements in order to develop an architectural design checklist for their classrooms. Through literature review and comparisons with standard preschool designs for typically developed children, the research identifies key design elements affecting these children's learning and integration. This study establishes a framework for optimizing RC's classroom design for children with CI. Following a methodological discussion addressing pertinent research considerations, a comprehensive user experience questionnaire was conducted. The questionnaire included participants from various stakeholder groups: parents, educators, medical professionals (psychiatrists and doctors), and design experts (architectural and acoustic engineers). The findings inform the identification of essential design elements encompassing layout, materials selection, ventilation strategies, lighting systems, acoustic control measures, and color palettes. Following analysis, the research concludes with a design checklist outlining optimal ranges (100 % = sub-optimum, 50 % = optimum, 0 % = over design) for each element, including furniture layout, color schemes, materials, classroom shape, lighting, and ventilation. This checklist ensures RC classrooms effectively cater to the specific needs of children with CI.

Redesign User Interface (UI) and User Experience (UX) of Ikan Giling Segar Website with Design Thinking Method to Increase User Interest

In this era, digital transformation in business is increasing. One of the businesses that participated in the transformation and was studied in this research is Sabrina Store, which sells groundfish through its website, Ikan Giling Segar. Even so, challenges arise related to website design that is not optimal. This research is included in the Research and Development (R&amp;D) research type. It uses design thinking methods to improve the appearance of the website design so that user interest also increases. Data were collected through questionnaires and related literature. Pre-questionnaires and questionnaires were conducted after the redesign using the User Experience Questionnaire (UEQ) method with respondents from potential users in East Java, as well as usability testing of the redesigned prototype. Results showed that five aspects of UEQ were below average before the redesign. However, after the redesign, all aspects improved. Usability and UEQ testing also showed that the redesign improved user interest and experience. Thus, using design thinking and R&amp;D methods can provide holistic solutions to improve the UI / UX of online business websites with positive results.

Analisis Pengalaman Pengguna Pada Aplikasi Dompet Digital X Menggunakan User Experience Questionnaire

Digital wallet is an application that resides on a smartphone that can be used for transactions without using money cash. Referring to a survey conducted by Global Consumer insight (PwC, 2019), “Along with the growing number of active mobile internet users in Indonesia, the number of mobile payment users has also experienced growth.” One of the factors that influence user interest in continuing to use an application is the user's perception or experience. The purpose of this research is to determine the level of user experience aspects in the current X digital wallet, as well as determine aspects of the user experience that need to be improved using the User Experience Questionnaire (UEQ). “The population of this research is X digital wallet users using simple random sampling technique. Data analysis was performed using the UEQ Data Analysis Tool. The results of this study were found that the perspicuity aspect got a value of 1.25 or above average. The attractiveness, efficiency, dependability, and stimulation and novelty aspects respectively scored 0.90, 1.01 and 0.80, 0.89 and 0.52 or below average.” The recommendations in this study are expected to become one of the considerations for X digital wallet stakeholders to improve the X user experience. Keywords : Digital Wallet, User Experience, UEQ, UEQ Data Analysis Tool

Co-creation of a self-management application for asthma: A citizen science protocol

Digital health can effectively engage patients in the self-management of their asthma. Still, it will only reach its full potential when apps are aligned with patients’ needs and are integrated into clinical practice. We aim to test a framework for the involvement of patients/carers in all phases of developing and implementing an app for asthma. This protocol was co-designed with six asthma patients/carers and includes 5 tasks. Regular interactions among patients, developers and healthcare professionals will be a priority for user requirements definition (task 1) and iterative development and testing until the app’s initial version (tasks 2-3). Patients/carers and healthcare professionals will be fully engaged in the real-life feasibility study (task 4) and management and dissemination activities (task 5). The eligibility criteria to participate in tasks 2-4 are 1) diagnosis of asthma or carer of a person with asthma; 2) ≥18 years; 3) ability to use apps and access a mobile device with Internet. We anticipate applying questionnaires such as the User Experience Questionnaire and the System Usability Scale in all app testing tasks. We expect to have a final version of the asthma app that meets patients’/carers’ needs and experiences and healthcare professionals’ concerns. This will be an attractive app to support patients in self-management of their disease, keeping their asthma in control, having fewer asthma symptoms, and enjoying life. This study will be a framework for fully involving patients, carers and citizens in the iterative co-production development and implementation of an asthma app.

Wearable Movement Exploration Device with Machine Learning Algorithm for Screening and Tracking Diabetic Neuropathy-A Cross-Sectional, Diagnostic, Comparative Study.

Diabetic neuropathy is one of the most common complications of diabetes mellitus. The aim of this study is to evaluate the Moveo device, a novel device that uses a machine learning (ML) algorithm to detect and track diabetic neuropathy. The Moveo device comprises 4 sensors positioned on the back of the hands and feet accompanied by a mobile application that gathers data and ML algorithms that are hosted on a cloud platform. The sensors measure movement signals, which are then transferred to the cloud through the mobile application. The cloud triggers a pipeline for feature extraction and subsequently feeds the ML model with these extracted features. The pilot study included 23 participants. Eleven patients with diabetes and suspected diabetic neuropathy were included in the experimental group. In the control group, 8 patients had suspected radiculopathy, and 4 participants were healthy. All participants underwent an electrodiagnostic examination (EDx) and a Moveo examination, which consists of sensors placed on the feet and back of the participant's hands and use of the mobile application. The participant performs six tests that are part of a standard neurological examination, and a ML algorithm calculates the probability of diabetic neuropathy. A user experience questionnaire was used to compare participant experiences with regard to both methods. The total accuracy of the algorithm is 82.1%, with 78% sensitivity and 87% specificity. A high linear correlation up to 0.722 was observed between Moveo and EDx features, which underpins the model's adequacy. The user experience questionnaire revealed that the majority of patients preferred the less painful method. Moveo represents an accurate, easy-to-use device suitable for home environments, showing promising results and potential for future usage.

A Comprehensive User Experience Analysis of Cultural Heritage Progressive Web App Using a Hybrid UEQ-IPA Approach

This study utilised a user-centred design approach integrated into the Agile framework to develop Sarawak Cultural Heritage Progressive Web Apps (SCHPWA). The user experience (UX) of SCHPWA was evaluated using a combination of the User Experience Questionnaire (UEQ) and Importance-Performance Analysis (IPA) to measure six dimensions of UX. The evaluation involved 239 participants, comprising 184 females and 55 males. The results indicated that the SCHPWA scored above average in attractiveness, perspicuity, efficiency, and stimulation. However, the dimensions of novelty and dependability scored below average. Therefore, the attributes related to attractiveness, efficiency, stimulation, and perspicuity are grouped using IPA under Quadrant 2 (Possible Overkill), while novelty and dependability fall under Quadrant 3 (Low Priority). The study highlights the benefits of using a combination of UEQ and IPA for evaluating Progressive Web Applications (PWA). Furthermore, it suggests the potential to improve the UX of cultural heritage PWAs. These findings offer insights for designers and developers in optimising the UX of cultural heritage PWA.

Evaluating the Impact of XR on User Experience in the Tomato Industrial Museum “D. Nomikos”

This study presents the background and the evaluation of integrating eXtended Reality (XR) in the permanent exhibition at the Tomato Industrial Museum “D. Nomikos”. This paper firstly provides the context of this study by outlining the methodological, technological, and museological approaches undertaken to integrate XR in a quest to enhance visitors’ meaningful engagement with the industrial heritage-related exhibition. Storytelling and narration are key elements of the museum’s museological design through audio tours and interactive AR-based visualization n of the machinery’s role and function. This paper presents and discusses the design of the evaluation methodology employed in the context of pertinent methods and approaches used in related research. This study investigates the effectiveness of XR for audience engagement and the added value that such technologies offer to the user experience as well as possible improvements. The main method adopted for gathering quantitative data is the User Experience Questionnaire (UEQ), and for qualitative data, through semi-structured interviews. Moreover, the findings are analyzed, interpreted, and discussed. Based on a case study, this paper offers a broader discussion of the challenges and prospects connected to the quest of employing emerging technologies and assessing their impact on visitors’ museum experience, reaching conclusions for future directions in the field.

Perancangan Dashboard Visualisasi Data Kesehatan Ibu dan Anak di Dinas Kesehatan Kabupaten Jember

The amount of data generated is a challenge for agencies in the health sector to quickly analyze needs and interventions. The management and presentation of data carried out by the Jember District Health Office has not yet found an optimal method to present a lot of data into easily understood health information. This study aims to design a health data visualization dashboard using Microsoft Excel to assist in data management and facilitate policy formulation. The method used is research and development (R&amp;D) with a visual data mining (VDM) model. The results showed that the data used for visualization was the MCH data of Jember Regency in 2021. The resulting dashboard consists of 4 maternal health dashboards and 5 child health dashboards. Verification of dashboard results shows that the dashboard is 100% functional, so it is accepted by the user. Dashboard testing using the User Experience Questionnaire (UEQ) has an average of positive evaluation results. Future researchers are expected to develop the types of data and visualization tools used in designing dashboards.

Evaluating Students’ User Experience on Student Management Information Systems

Studies evaluating students’ UX of applications that will influence their continuance use of educational systems in Higher Educational Institutions (HEIs) have not been sufficiently addressed in the African region, specifically in Ghana. Thus, conducting a study on students’ UX of systems in HEIs will enhance students’ interest in continuing to use such systems. Therefore, this study examines students’ user experience (UX) and how it impacts their continued use of the Student Management Information System (SMIS). The study proposed a research model by integrating user experience questionnaire (UEQ) constructs with continuance intention to use. The study adopted an online questionnaire to collect data from 415 students at Koforidua Technical University (KTU). The partial least square-structural equation model (PLS-SEM) method was used to evaluate the proposed model’s reliability, validity, and relationship among the constructs. The UEQ data analysis tool was used in analysing the data. The study’s findings showed that attractiveness, perspicuity, efficiency, stimulation, and novelty significantly influenced students’ continuance intention to use the SMIS. However, dependability did not significantly affect students’ continuance intention to use the SMIS. Also, the study’s findings on the benchmark results showed that attractiveness, perspicuity, and stimulation were categorized as good, while dependability, efficiency, and novelty were categorized as excellent. These findings offer valuable insights for UX designers and developers aiming to create engaging and intuitive SMIS solutions. Also, it will provide students feedback on system UX that can be incorporated into future release updates. Furthermore, this research contributes significantly to the understanding of student UX with SMIS in developing country HEIs and its impact on continued usage.

Treating depression at home with transcranial direct current stimulation: a feasibility study.

Treating major depressive disorder (MDD) with transcranial direct current stimulation (tDCS) devices at home has various logistic advantages compared to tDCS treatment in the clinic. However, preliminary (controlled) studies showed side effects such as skin lesions and difficulties in the implementation of home-based tDCS. Thus, more data are needed regarding the feasibility and possible disadvantages of home-based tDCS. Ten outpatients (23-69 years) with an acute depressive episode were included for this one-arm feasibility study testing home-based tDCS. All patients self-administered prefrontal tDCS (2 mA, 20 min, anodal left, cathodal right) at home on 30 consecutive working days supported by video consultations. Correct implementation of the home-based treatment was analyzed with tDCS recordings. Feasibility was examined by treatment compliance. For additional analyses of effectiveness, three depression scores were used: Hamilton depression rating scale (HDRS-21), Major Depression Inventory (MDI), and the subscale depression of the Depression-Anxiety-Stress Scale (DASS). Furthermore, usability was measured with the user experience questionnaire (UEQ). Tolerability was analyzed by the number of reported adverse events (AEs). Eight patients did not stick to the protocol. AEs were minimal. Four patients responded to the home treatment according to the MDI. Usability was judged positive by the patients. Regular video consultations or other safety concepts are recommended regardless of the number of video sessions actually conducted. Home-based tDCS seems to be safe and handy in our feasibility study, warranting further investigation.

Measurement practices in user experience (UX) research: a systematic quantitative literature review

User experience (UX) research relies heavily on survey scales to measure users' subjective experiences with technology. However, repeatedly raised concerns regarding the improper use of survey scales in UX research and adjacent fields call for a systematic review of current measurement practices. Therefore, we conducted a systematic literature review, screening 153 papers from four years of the ACM Conference on Human Factors in Computing Systems proceedings (ACM CHI 2019 to 2022), of which 60 were eligible empirical studies using survey scales to study users' experiences. We identified 85 different scales and 172 distinct constructs measured. Most scales were used once (70.59%), and most constructs were measured only once (66.28%). The System Usability Scale was the most popular scale, followed by the User Experience Questionnaire, and the NASA Task Load Index. Regarding constructs, usability was the most frequently measured, followed by attractiveness, effort, and presence. Furthermore, results show that papers rarely contained complete rationales for scale selection (20.00%) and seldom provided all scale items used (30.00%). More than a third of all scales were adapted (34.19%), while only one-third of papers reported any scale quality investigation (36.67%). On the basis of our results, we highlight questionable measurement practices in UX research and suggest opportunities to improve scale use for UX-related constructs. Additionally, we provide six recommended steps to promote enhanced rigor in following best practices for scale-based UX research.

Interface design features and evaluation of batik 4.0 mobile application

The use of information and communication technology could increase the quantity and quality of small medium enterprises (SME) production, including batik industry. This study focuses on the development of batik 4.0, a custom batik mobile-based interface that makes it easier for customer which can be used to quickly produce high-quality digital batik designs. The findings of this study simplify the ordering process for potential clients who want to acquire custom batik designs. Ease of transactions, namely down payments (DP) where users can make advance payments, so that users are relieved in terms of payment transactions. In designing mobile devices, applications, and user interfaces (UI), it is important to consider the user experience (UX). This paper focuses on UX design rooted in the user-centered design (UCD) approach, placing emphasis on understanding user requirements and prioritizing empathy for users. This ensures the recognition of user needs and the creation of a high-fidelity prototype. Then it was validated by the UI experts to identify problems and user difficulties in interacting with the UI. The experts responded positively towards the application and suggest for prototype improvement. Lastly, UX testing; based on the user experience questionnaire (UEQ)-S benchmark results, the batik 4.0 mobile is included in the “Excellent” category.