User Experience Of Applications Research Articles

User Experience Analysis on the DANA Application Using the User Experience Questionnaire (UEQ) Method

Technology has become an integral part of man's daily life by the growth and development of technology down to the present day brought many changes to mankind's survival. One of the changes to human life is the presence of a digital wallet application that can make transaction payment systems such as the application of funds easier. The study uses the User Experience Questionnaire (UEQ) method. The study aims to identify the level of user experience of applications of fund on Prabumulih university students who use apps based on variables attractiveness, variables efficiency, variables dependability, variables stimulation and novelty variables. The results of this study could be said to be positive, but in some variables it can be enhanced again.

Understanding critical service factors in neobanks: crafting strategies through text mining

Purpose This study aims to analyse and understand customer sentiments and perceptions from neobanking mobile applications by using advanced machine learning and text mining techniques. Design/methodology/approach This study explores a substantial large data set of 330,399 user reviews available in the form of unstructured textual data from neobanking mobile applications. This study is aimed to extract meaningful patterns, topics, sentiments and themes from the data. Findings The results show that the success of neobanking mobile applications depends on user experience, security features, personalised services and technological innovation. Research limitations/implications This study is limited to textual resources available in the public domain, and hence may not present the entire range of user experiences. Further studies should incorporate a wider range of data sources and investigate the impact of regional disparities on user preferences. Practical implications This study provides actionable ideas for neobanking service providers, enabling them to improve service quality and mobile application user experience by integrating customer input and the latest trends. These results can offer important inputs to the process of user interaction design, implementation of new features and customer support services. Originality/value This study uses text mining approaches to analyse neobanking mobile applications, which further contribute to the growing literature on digital banking and FinTech. This study offers a unique view of consumer behaviour and preferences in the realm of digital banking, which will add to the literature on the quality of service concerning mobile applications.

Artificial Intelligence-Based Chronic Disease Detection Application Among Hypertension and Diabetes Mellitus Risk Group in Indonesian Primary Healthcare: A Usability and User Experience Evaluation

This study aims to considering the assessment of the usability and user experience of applications based on artificial intelligence (AI) for early detection of chronic diseases. Health data is recorded and chronic disease risk is classified using an AI-based early detection of chronic disease application. The study was conducted in Semarang city/regency health service facilities, using quantitative research methodology. The study's inclusion criteria were individuals with a history of diabetes mellitus and hypertension. Using the System Usability Scale (SUS) and User Experience Question (UEQ) surveys, 131 respondents were studied in May–July 2023. The study's findings showed that respondents who were older than 60, female, had not completed their education, worked for a living or were self-employed, did not use a mobile phone, and had never used health applications scored poorly for usability and user experience. The system satisfation aspect receives the lowest grade in terms of system usability, while the memorability aspect has the best score. The efficiency aspect of the system receives the greatest score in terms of user experience, while the novelty aspect receives the lowest. It is known that the AI-based early detection of chronic disease application has a reasonably acceptable usability and user experience based on the findings of the SUS and UEQ questionnaires for patients at risk of hypertension and diabetes mellitus. It is necessary to design an AI-based chronic disease detection application that is easier to learn and more innovative so that it can be used by the wider community.

Analysis the Level of Experience of Technology Users’ Perspectives on LinkedIn Websites

LinkedIn is a web-based application that can be used by job seekers, both new users and professional users. LinkedIn website is not only used by job seekers but can be used for various other activities. Application user experience is a major assessment of the quality of the software. LinkedIn website user experience can be seen by measuring the website using several aspects. This research aims to analyze the website user experience using the User Experience Questionnaire (UEQ) method. Measurement using the UEQ method is seen by using six aspects of the measurement scale, namely attractiveness, clarity, efficiency, accuracy, stimulation and novelty. Data collection in the study was carried out using a questionnaire given to 41 respondents totaling 26 questions. The questionnaire data will be processed using UEQ Data Analysis Tools. The results of UEQ measurements with benchmark comparisons show four aspects that are in the below average category, namely attractiveness, efficiency, stimulation and novelty. While two aspects are in the bad category, namely clarity and accuracy. So it is necessary to develop and improve the LinkedIn website by developers related to aspects that are in the bad category. The two bad aspects have a value of 0.58 for the clarity aspect and 0.53 for the accuracy aspect.

The Influence of Mobile Application User Experience, Service Quality, and Social Interaction on Customer Satisfaction Quantitative Research in the Online Service Industry

The Influence of Mobile Application User Experience, Service Quality, and Social Interaction on Customer Satisfaction Quantitative Research in the Online Service Industry

Evaluating Students’ User Experience on Student Management Information Systems

Studies evaluating students’ UX of applications that will influence their continuance use of educational systems in Higher Educational Institutions (HEIs) have not been sufficiently addressed in the African region, specifically in Ghana. Thus, conducting a study on students’ UX of systems in HEIs will enhance students’ interest in continuing to use such systems. Therefore, this study examines students’ user experience (UX) and how it impacts their continued use of the Student Management Information System (SMIS). The study proposed a research model by integrating user experience questionnaire (UEQ) constructs with continuance intention to use. The study adopted an online questionnaire to collect data from 415 students at Koforidua Technical University (KTU). The partial least square-structural equation model (PLS-SEM) method was used to evaluate the proposed model’s reliability, validity, and relationship among the constructs. The UEQ data analysis tool was used in analysing the data. The study’s findings showed that attractiveness, perspicuity, efficiency, stimulation, and novelty significantly influenced students’ continuance intention to use the SMIS. However, dependability did not significantly affect students’ continuance intention to use the SMIS. Also, the study’s findings on the benchmark results showed that attractiveness, perspicuity, and stimulation were categorized as good, while dependability, efficiency, and novelty were categorized as excellent. These findings offer valuable insights for UX designers and developers aiming to create engaging and intuitive SMIS solutions. Also, it will provide students feedback on system UX that can be incorporated into future release updates. Furthermore, this research contributes significantly to the understanding of student UX with SMIS in developing country HEIs and its impact on continued usage.

Feasibility, usability, and acceptability of MobileCoach-Teen: A smartphone app-based preventative intervention for risky adolescent drinking behavior

Background: Older adolescence (ages 15–18) is a critical period for experimentation with substance use, especially alcohol. Adolescent drinking poses hazards to physical and mental health, amplifies risk associated with other activities typically initiated during this life stage (e.g., driving, sexual activity), and is associated with adverse outcomes in adolescence and adulthood. Existing preventative interventions are expensive and have questionable long-term efficacy. Digital interventions may represent an accessible and personalized approach to providing preventative intervention content to youth. Methods: This study recruited 29 adolescents aged 16–18 (M = 17.24, SD = 0.74) for a pilot feasibility trial of the MobileCoach-Teen (MC-Teen) smartphone app-based intervention. The study team randomized participants to receive either the alcohol intervention (MC-Teen) or attention control pseudo-intervention (MC-Fit). MC-Teen participants received 12 weeks of content adapted from a prior Swiss-based trial of a preventative alcohol intervention. Participants provided qualitative and quantitative feedback at baseline, via six biweekly surveys during and post-intervention. Results: Both groups rated the application as easy to download (M = 4.31, SD = 0.93; 5-point Likert). All participants completed the baseline survey in less than the estimated time of 10 min (M = 7:42, SD = 2:15) and rated the survey as easy to complete (M = 4.69, SD = 0.60; 5-point Likert). MC-Teen participants favorably assessed application user experience, message user experience, and digital working alliance with application. Qualitative themes included a desire for increased rate/amount and diversity of content, greater representation via coach options, user interface/user experience improvements, and additional features. Conclusion: The MC-Teen intervention is feasible and acceptable based on a pilot feasibility trial with a sample of U.S. adolescents.

IMPLEMENTASI METODE DESIGN THINKING PADA PERANCANGAN USER EXPERIENCE APLIKASI PENANGANAN GANGGUAN KECEMASAN

Anxiety disorder is one of the mental health disorders that are still a challenge in Indonesian society. College students is one of the most vulnerable populations affected by anxiety disorders. Through questionnaires distributed to UII students, it was found that anxiety often arises when they face various problems This anxiety disorder causes several symptoms for students, both physical and psychological symptoms. This makes it difficult for sufferers to carry out daily activities normally. The implementation of a healthy lifestyle is one of the ways that individuals with anxiety disorders can use to reduce the onset of anxiety symptoms. Therefore, this study aims to design an application user experience that can help overcome anxiety disorders through the application of a healthy lifestyle. This research uses a design thinking method to ensure that the application designed has functionality that is in accordance with user problems and needs. To test the user experience of the application, usability testing is carried out by measuring three aspects, namely efficiency, effectiveness, and user satisfaction. The results of this measurement show that the application has a success rate value of 90% in the aspect of effectiveness, a time-based efficiency value of 0.0834 goals / sec in the aspect of efficiency, and gets a grade scale of "A" and the category "excellent" in the aspect of user satisfaction.

Uji UI UX Pada Aplikasi Peduli Lindungi Menggunakan User Experience Questionare (UEQ) di Gedung Perkantoran Gading Serpong

The application called Peduli Protect is a form of government policy to control and overcome various problems that arise due to the Covid-19 pandemic. The Peduli Protect application aims at three main priorities, namely 1) protecting the public in accessing public facilities, 2) tracing people who are indicated to be exposed to Covid-19, and 3) information on mapping the zoning of exposure to Covid-19. One of the testing tools for the Cares Protect Application is the User Experience Questionnaire (UEQ), where the User Experience Questionnaire (UEQ) is used to describe the experience gained by the user or UX for satisfaction and usability in the visual appearance of the application, both text boxes, drop-down lists, and other components or commonly called UI when using App Care Protect device. In this study, the method used is combined, namely qualitative quantitative (where technical data collection is done by distributing questionnaires, where each response to each statement item in the questionnaire has a different assessment area and respondents are also required to fill in their demographic data). The total population in this study is 100 Respondents, and the samples taken of all the total population are 100 respondents too. The formulations in this study are 1) How to evaluate the user experience/UX in using the Peduli Protect Application with User Experience Questionnaire (UEQ)? While the objectives of this study are 1) to determine the results of the evaluation of user experience/UX in using the Cares Protect Application using the User Experience Questionnaire (UEQ). The results of the evaluation of user experience / user experience / UX using User Experience Questionnaire (UEQ) in 6 aspects are attractiveness 0,06; clarity 0,53; efficiency 0,36; accuracy 0,17; stimulation 0,09; and novelty 0,01. This shows that all aspects of the user experience get a negative impression. The results of this study can be used as recommendations for designing the new Peduli Protect application user experience by innovating in various aspects.

DAMPAK APLIKASI CHATGPT TERHADAP DUNIA USAHA

The use of ChatGPT is increasingly widespread, including in the business world. ChatGPT like technology in general has 2 sides, namely positive and negative sides. This article intends to examine more deeply the potential benefits of ChatGPT in the business world including its negative impacts and risk mitigation. This article is in the form of a critical review of the ChatGPT Application by conducting application user experience testing and literature studies. From this research it can be found that ChatGPT does bring benefits, but also carries negative risks for workers or humans in general, so risk mitigation needs to be prepared such as increasing skills, wisdom and critical thinking. 

Exploring User Experience and User Interface of Indonesian e-Health PeduliLindungi Mobile-Apps with MeCUE 2.0 Framework

PeduliLindungi Mobile-Apps (PLMA) is a mobile-based e-Health application that was released by the Ministry of Communication and Information (KOMINFO) of the Republic of Indonesia in April 2020. Its goal is to help the government keep track of the Covid-19 Pandemic in Indonesia and stop it from spreading. PLMA is used to find Covid-19, keep track of it, warn people about it, and stop it from spreading. Reports say that more than 10,000,000 people have downloaded PLMA, and KOMINFO has told all citizens that they must use this app. But PLMA was criticized by people who used its apps because of problems like application errors, data leaks, and mistakes in user data. Also, as of September 29, 2021, 470,521 people had reviewed it on the Google Play Store, giving it an average score of 3.8. The score from the PLMA review shows that the application needs to be improved. PLMA also gets complaints about how hard it is to navigate, how features aren't clear, how there are problems with connection and performance, how personal data isn't safe, and how hard it is to get to. The purpose of the research is to investigate and evaluate PLMA which focuses on the user experience (UX) or user interface (UI) of application users. UI/UX in PLMA has been measured or evaluated in a few studies, but the numbers are still very small and limited. Minge (2020) came up with the meCUE 2.0 framework as a way to evaluate an application user experience service. It is a fairly new and comprehensive framework. The MeCUE 2.0 Framework has a questionnaire with 34 statement items. It is made up of 4 modules: Modules I and II (Perception of quality of instrumental and non-instrumental products), Module III (Emotions), Module IV (Consequences), and Module V (Overall Evaluation). In the first step of this study, the meCUE 2.0 questionnaire was translated and then given to 50 people. The results showed that the UI/UX ratings for PLMA were 3.17 for usefulness, 4 for usability, 3.33 for visual aesthetics, 3 for status, 3.67 for commitment, 3.67 for positive emotions, 2.67 for negative emotions, 3.67 for intention to use, 2.67 for product loyalty, and 3.67 for overall evaluation.(107.00). This research makes a contribution both in terms of ideas and in terms of how it can be used. For example, it tells UX designers and policymakers that they should pay attention to important factors while developing PLMAs.

User Experience Co-Design of a Mobile Application to Support Childrearing in Low- and Middle-Income Countries.

The widespread adoption of mobile phones and increasing mobile connectivity globally create opportunities to access remote and disadvantaged populations. Mobile health interventions in low- and middle-income countries have substantial reach and potential to promote the socio-emotional and cognitive development of children. This study presents co-design workshop findings relating to the user experience of a mobile application - Thrive by Five - which intends to promote healthy early childhood development globally, particularly in low- and middle-income countries. Here, findings from workshops conducted in 11 countries in Asia, Africa, and Oceania are presented. Key feedback on the mobile application user experience indicated several necessary changes, such as simplifying and localising the language, incorporating short videos or animations, adding more bright colours and illustrations, and making numerous improvements and additions to the app features and functionality. The findings contribute to advancing mobile health, context-sensitive technologies, user experience design, and low-resource setting technology co-design.

박물관 모바일 애플리케이션의 사용자 경험 프레임워크에 대한 연구

The design of a museum mobile application's user experience demands an in-depth comprehension of the user experience dimensions and the unique attributes of the user experience elements that users may encounter. This paper through a series of experimental studies and analyses of experiences related to the use of museum mobile applications, derives a user experience framework consisting of four dimensions and 19 elements, which has been verified for feasibility. The study shows that all four dimensions have a positive impact on user satisfaction, but the degree of impact varies. Among them, emotionality of use and ease of use have the greatest impact, while usefulness of use and multiformity of function have relatively less impact. In addition, the user experience of museum mobile application can also positively influence the user's future intention to recommend, continue using, and even the actual visit to the museum.

Experience Matters: Longitudinal Changes in Sensitivity to Rotational Gains in Virtual Reality

Redirected walking techniques use rotational gains to guide users away from physical obstacles as they walk in a virtual world, effectively creating the illusion of a larger virtual space than is physically present. Designers often want to keep users unaware of this manipulation, which is made possible by limitations in human perception that render rotational gains imperceptible below a certain threshold. Many aspects of these thresholds have been studied; however, no research has yet considered whether these thresholds may change over time as users gain more experience with them. To study this, we recruited 20 novice VR users (no more than 1 hour of prior experience with an HMD) and provided them with an Oculus Quest to use for 4 weeks on their own time. They were tasked to complete an activity assessing their sensitivity to rotational gain once each week, in addition to whatever other activities they wanted to perform. No feedback was provided to participants about their performance during each activity, minimizing the possibility of learning effects accounting for any observed changes over time. We observed that participants became significantly more sensitive to rotation gains over time, underscoring the importance of considering prior user experience in applications involving rotational gain, as well as how prior user experience may affect other, broader applications of VR.

Factors associated with a basic common drug-drug interaction knowledge among emergency department medical personnel

BackgroundDrug-drug interactions (DDIs) are common but less concerning in clinical practice of time-sensitive situations. We aimed to identify factors associated with a basic common DDI knowledge among an emergency physician (EP), an emergency medicine resident (EMR), and an emergency care nurse (ECN).MethodsThis was a prospective cross-sectional study. EP, EMR, and ECN did the examination (multiple-choice questions, 40 points) about common DDI. Prespecified factors associated with examination scores were profession, longer emergency medicine experience, pharmacological training, last advanced cardiovascular life support (ACLS) training, DDI checker book, and application user experience. The outcome was an examination score to evaluate the ability of DDI knowledge. Univariable and multivariable means regressions were used.ResultsA total of 244 participants were enrolled. Factors associated with high examination score were EP (unadjusted mean difference 3.3 points, 95% confidence interval [CI] 2.1 to 4.5, p < 0.001), EMR (2.1, 95% CI 0.7 to 3.5, p 0.005) compared to ECN. Last ACLS training within 2 years (3.7, 95% CI 0.7 to 6.6, p 0.015), 2–4 years (3.4, 95% CI 0.4 to 6.5, p 0.027), and ≥4 years (4.4, 95% CI 1.2 to 7.6, p 0.007) were higher score than no ACLS training. Moreover, the DDI checker application experience user (1.7, 95% CI 0.6 to 2.8, p 0.003) also had a high score compared to the non-experienced user. After adjustment for all factors, EP (adjusted mean difference 3.3 points, 95% CI 1.8 to 4.7, p < 0.001), EMR (2.5, 95% CI 0.6 to 4.3, p 0.010) were higher scores compared to ECN. Meanwhile, the last ACLS training ≥4 years (3.3, 95% CI 0.1 to 6.6, p 0.042) was a higher score than no ACLS training.ConclusionEP, EMR, and the last ACLS training ≥4 years were associated with higher DDI knowledge than ECN and no ACLS training, respectively.

EVALUASI VALUE PROPOSITION DAN PERCEIVED VALUE APLIKASI E-WALLET MENGGUNAKAN UX HONEYCOMB, UX QUESTIONNAIRE, DAN SYSTEM USABILITY SCALE (STUDI KASUS: OVO, DANA, DAN SHOPEEPAY)

Fintech (Financial Technology) is an innovation in the financial services industry that utilizes technology. In Indonesia, the highest Fintech growth is in the cashless payment section, dominated by e-wallets. Seeing the high growth in the use of e-wallets, application user experience (UX) and usability are part of the crucial components that need to be continuously evaluated and improved. UX is a term used for the interaction users feel in using a product. Usability is a quality attribute that assesses the level of ease of use of the product. This research evaluates the value proposition and perceived value of the OVO, DANA, and ShopeePay e-wallet applications using UX honeycomb, User Experience Questionnaire (UEQ), and System Usability Scale (SUS). The evaluation of the value proposition is based on 7 aspects of UX honeycomb that must be owned by the product so that users get a good experience and evaluation of perceived value using UEQ and SUS metrics. The results of the value proposition analysis show that the OVO application has a useful, usable, desirable, findable, and valuable value of 5. The only credible value in the DANA application gets a 5. While all aspects of the UX Honeycomb of the ShopeePay application, none of them get a value of 5. From the metric, UEQ found all three applications' UX aspects were positive, except for the Novelty OVO aspect, which was neutral. The results of the SUS, the three applications get a grade scale of C, adjective ratings are good and occupy acceptable acceptability ranges. The results of this study indicate that OVO provides the most superior value based on UX Honeycomb. Meanwhile, from the UEQ interpretation, the average user perception is positive on all UX aspects of the three e-wallets. From the SUS interpretation, it was found that the user has received the usability of the three e-wallet applications.

Analisis Pengalaman Pengguna Aplikasi Gojek dan Grab dengan Pendekatan User Experience Questionnaire

Technological developments have an impact on the presence of Super Apps, such as: Gojek and Grab. The presence of these two applications has an effect on the lifestyle in society which is increasingly facilitated by various services that are presented in only one application. The Gojek and Grab applications have many similarities, including in terms of their use. These two applications are very popular and favored by the community because they are practical and help various community activities, for example: food ordering services, delivery of goods, transportation, and non-cash payments. This study was conducted to determine whether there are differences in user experience with the application with case studies in people living in Yogyakarta. User experience measurement is carried out using the User Experience Questionnaire (UEQ) approach on attractive, perspicuity, efficiency, dependability, stimulation, and novelty variables. This study uses a comparative descriptive method with a quantitative approach. The results showed that all Gojek and Grab application user experience variables got positive values ??and there were no significant differences in all variables. However, based on the UEQ measurement, it is known that the Gojek application is superior to the Grab application in perspicuity and novelty variables. Meanwhile, the Grab application is superior to the Gojek application in terms of efficiency, dependability, and stimulation variables. To improve the user experience for the Gojek and Grab applications, it is necessary to improve the quality of the perspicuity and dependability variables.

User Experience Analysis on Mobile Application Design Using User Experience Questionnaire

Nowadays, it is essential to use all concepts of Human-Computer interaction to understand mobile application design usability. This manuscript aimed to analyze a mobile application user experience (Grab online transportation), especially Grab foodservice users, using a user experience questionnaire since we noticed some Grab food users' complaints. Researchers collected data from 90 respondents within six were not used because the excel data analysis tool found that there were suspicious. We finally analyzed using an excel data analysis tool. The findings have shown that all six scales of the User Experience Questionnaire (UEQ) are good except the dependability scale. In addition, the mean scale value computed is favorable, and all values are more significant than 0.8 compared to the UEQ benchmark. The findings can be used for dependability improvement to reduce complaints from users.

Mobile Application User Experience Checklist: A Tool to Assess Attention to Core UX Principles

ABSTRACT A user experience checklist is not a substitute for an informed expert assessment or for user studies. But what does one do when there are too many apps and not enough experts? A guideline for novice assessors can aid in assessing large numbers of apps quickly, but there are few tools assessing the quality of user experience in information-presenting mobile applications (apps). The Mobile Application User Experience Checklist (MAUX-C) is an evidence-informed, user-friendly tool that measures the overall UX quality of apps. This paper describes the development and series of preliminary validation of MAUX-C. While first developed to be used as a standardized evaluation measure when conducting systematic reviews of information-presenting mobile apps, it could also be used as a reference during app development. This paper emphasizes that in addition to high-quality information, information-presenting apps need to provide a high-quality user experience to be taken seriously in the post-truth era.

A Comparative Analysis of Application User Experience for Record and Recall -Focused on Google Timeline and ‘Daily’ (Application)-

A Comparative Analysis of Application User Experience for Record and Recall -Focused on Google Timeline and ‘Daily’ (Application)-