User Experience Methodologies Research Articles

Evaluating museum exhibits: Quantifying visitor experience and museum impact with user experience methodologies

Evaluating museum exhibits: Quantifying visitor experience and museum impact with user experience methodologies

An internet-based self-help intervention for the reduction of consumption of ultra-processed products and increase of physical activity in Mexican university population: study protocol for a randomized controlled trial.

The consumption of ultra-processed products has been associated with the etiology of various diseases, mainly metabolic diseases. On the other hand, physical activity acts as a protective factor that helps prevent the appearance of this type of disease. In addition to the physical effects, both the consumption of ultra-processed products (UPPs) and sedentary behaviors have been associated with a significant impact on people's mental health. These problems occur significantly in university students. Online internet interventions are an alternative that has the advantage of reaching a broader sample size and adapting to various problems. A randomized controlled clinical superiority trial with two independent groups will be developed with 176 participants. Participants in both groups will be evaluated in 5 steps: (1) pretest, (2) middle of the intervention, (3) post-test, (4) follow-up at 3 months, and (5) follow-up at 6 months. In the experimental group ("UNISALUD"), participants will receive an intervention composed of 11 sessions with interactive elements such as videos, audio, and infographics created through the user experience (UX) principles and based on the health action process approach (HAPA). The participants in the control group will be on the waiting list and will receive treatment 27 days after fulfilling the inclusion criteria. Thus, participants will not receive the treatment immediately. The study is expected to establish the feasibility of a self-help internet-based intervention created based on the user experience methodology and the health action process model, leading to a significant decrease and increase in the consumption of UPPs, ultra-healthy products, and physical activity, respectively. Internet-based interventions are scarce in Latin America. Due to their potential, this study will provide data about consumption of UPPs, physical activity, and mental health of the Mexican population, which will influence the reduction of health-related complications through prevention strategies or measures.Clinical Trial Registration:ClinicalTrials.gov, NCT05834842.

Review of "User Experience as Innovative Academic Practice by Kate Crane and Kelli Cargile Cook," Crane, K., & Cargile Cook, K. (Eds.). (2022). User Experience as Innovative Academic Practice. The WAC Clearinghouse; University Press of Colorado. https://doi.org/10.37514/TPC-B.2022.1367

In User Experience as Innovative Academic Practice , editors Kate Crane and Kelli Cargile Cook present and curate fresh perspectives for instructional and curriculum design by arguing that technical and professional communication (TPC) programs will benefit if user experience (UX) methodologies are applied in pedagogical settings to gain greater insight into the student user's needs, challenges, and environments, thereby not only making student users the center of the course design process, but also co-creators of instructional materials and strategies. To support the effectiveness of UX methodologies in learning about student needs and assessing program success, Crane and Cargile Cook bring together authors who present case studies where UX methods such as user profiles, journey maps, usability studies, diary entries, affinity diagramming, and so on were applied in various aspects of pedagogic design and re-design.

Applicability of the User Experience Methodology: Communication and Employment Web Portal for Older Adults

<span id="docs-internal-guid-377cb434-7fff-3296-1d28-8f416d31349d"><span>The purpose of this study is to redesign a web portal, oriented to communication and employment management for older adults, from the perspective of user experience, using the user experience methodology. The graphic and functional elements of the platform were considered, enhancing the effectiveness of the communication and inclusion processes and accessibility to employment opportunities. The study is part of a mixed investigation, attending the following stages: (a) exploration of the users of the ServiSenior portal platform during 2021 (constituted by 11 collaborators, 15 clients, and 30 older adults); (b) documentary analysis of the state of the art of employment portals for older adults; (c) proposal design incorporating user experience improvements; (d) testing to validate the value proposition delivered to the target audience. The results obtained were taken into account in decision-making for the approach to the design of the digital portal. This proposal is theoretically based on user-centered design, from which the user experience methodology emerges, which seeks to improve the use and quality of services of digital portals centered on users, emphasizing the attribute of universal use and access. The results obtained enhance the applicability of digital tools that serve to insert a vulnerable population in work spaces, assuming as a starting point design, accessibility, and ease of use.</span></span>

Development, Usability Testing, and Implementation Assessment of Cancer Related Infertility Score Predictor, an Online Cancer Related Infertility Risk Counseling Tool.

Purpose: Oncofertility counseling of female cancer patients lacks efficient access to tailored and valid infertility risk estimates to support shared decision-making on fertility preservation treatments. The objective was to develop, conduct user-centered design, and plan clinic-based implementation of the Cancer Related Infertility Score Predictor (CRISP), a web-based tool to support infertility risk counseling. Methods: Using a mixed methods design, literature review was undertaken to abstract data on infertility, primary ovarian insufficiency, and amenorrhea risks of common cancer treatments. The CRISP website was programmed to take user input about patient ages and cancer treatments and generate a risk summary. Using user experience methodology and semistructured interviews, usability testing and implementation assessment were conducted with 12 providers recruited from 5 medical centers in Southern California. Results: The web-based CRISP tool encompasses infertility risk data for 60 treatment regimens among 10 cancer types. Usability testing demonstrated that the tool is intuitive and informed minor modifications, including adding crowd-sourced submission of additional cancer treatments. Participants rated the tool as credible, advantageous over current provider methods to ascertain infertility risks, and useful for tailoring treatment planning and counseling patients. A key barrier was lack of information on some cancer treatments. Fit within clinical workflow was feasible, particularly with electronic health record integration. Conclusions: The novel, web-based CRISP tool is a feasible, acceptable, and appropriate tool to address provider knowledge gap about cancer related infertility risks and use for patient counseling. CRISP has significant potential to support tailored oncofertility counseling in the heterogeneous young cancer patient population.

USER EXPERIENCE REQUIREMENTS FOR HYPERLOOP PASSENGER’S CABIN

Although Hyperloop technology is still in its early stages, its technical and economic potential will become a revolution in the transport industry in Europe that will serve to unify it. The development of Hyperloop technology should focus on improving propulsion technology issues and keep an eye on the human and perceptual aspects during the traveling, which could be a key factor when engineers develop the passenger cabins and implement advanced prototypes to market. Regarding the user experience will serve in the future to create and develop an interior design for the Hyperloop cabin that adapts to the sensory stimulation features and practical needs of the user during the journey. The synergy between the Hyperloop technology and the traveler experience will help as a bridge for the citizens of the future who use this new type of transport with confidence. The article aims to analyze the most critical aspects used to evaluate future transport through user experience methodologies. That should be considered a fundamental part of the interior space design of the cabin through common areas and specific services. It describes two essential aspects in the design of future Hyperloop cabins or pods. On the one hand, the user experience methodologies related to the perception of comfort and safety in this new transport allow evaluation of the expectations in its use in the future. On the other hand, the description of the cognitive factors that influence the interior cabins' design affects the development of future devices such as passengers' seats in the pod. Keywords: Hyperloop, user experience, passenger pod, taxonomy, neurodesign, user-centered design, interaction

Personas Characterising Secondary School Mathematics Students: Development and Applications to Educational Technology

Information technology plays an increasingly prominent role in our personal and professional lives. It also plays an important role in schools, and especially in mathematics education. To realise their full potential in education, technologies should be designed in a way that addresses the characteristics of the target students. In the context of learning mathematics, students often experience anxiety with regard to the content that needs to be learnt; therefore, this work considers mathematics anxiety as a characteristic that should be particularly relevant when designing technologies that assist with teaching and learning mathematics. The development of personas, i.e., prototypical and simplified user descriptions, is a widely used tool in user experience (UX) research that supports design processes. In this methodological paper, we combine this UX methodology with a grounded theory approach. This combination of methodologies could facilitate the establishment of guidelines for developing personas representing secondary school mathematics students, which constitutes the goal of this paper. We review existing persona development techniques in other fields and adapt them to the context of secondary mathematics education using qualitative secondary data. Our aim is to provide a research approach that produces a better understanding of students’ characteristics, needs, and fears. Despite limitations in terms of the amount of data included in developing and piloting this methodology, this work forms the basis for increasing the usability of educational technologies and for adapting them to individual learning styles to reduce mathematics anxiety.

Evaluating GeoGebra Classroom with Usability and User Experience Methods for Further Development

To further enhance its usability and better serve teachers’ needs a new connected classroom technology, called GeoGebra Classroom was developed. In this paper, we outline the results of the potential uses of GeoGebra Classroom in mathematics teaching and learning. In our Design Research study, we utilized the combination of educational research with usability and user experience methodologies. We designed mathematics lesson sequences for teachers and students with the GeoGebra Classroom tool and employed online worksheets for classroom explorations. These lesson sequences were video recorded, teachers’ dashboards screen recorded, and participants’ work with the tool observed. Furthermore, we collected data with usability and userexperience questionnaires, and these were evaluated and complemented with semi-structured user interviews. Besides outlining the results of this study, we present ideas on how to further the development of the GeoGebra Classroom online collaborative tool.

Design and Evaluation of Bible Learning Application using Elements of User Experience

Technological developments can encourage children to learn easily and help solve problems that often arise in the learning process. Sunday School students need learning media to make it easier to understand Christian Education. The method used in Sunday Schools still uses conventional methods which include face-to-face teaching and learning in class. This method often faces various challenges such as student's lack of focus. One of the solutions that are proposed in this paper is to design an Android-based learning application that will support the learning process. Application User Interface and User Experience (UI/UX) design will be built based on the Elements of User Experience methodology. The Elements of User Experience method will be used in the analysis and design process to maximize the usability and engagement level of the application. The learning materials will be designed based on Attention, Relevance, Confidence, and Satisfaction (ARCS) framework. ARCS will help the material design process to ensure the clarity and appropriateness of the material. The application will be implemented and tested on students to measure its effectiveness. The application trial has shown a promising improvement especially in student's engagement toward the materials.

Gesture-Based Communication via User Experience Design: Integrating Experience into Daily Life for an Arm-Swing Input Device

Arm swing is a well-known exercise practiced throughout Asia. The benefits of regular exercise affect a person’s gait, shoulder function as well as head and body strength. This paper presents a new study of gesture-based communication by using arm swing as a gestural input command applied to any digital device used by persons aged 21–50 years of age during their workday. In five difference occupations, i.e., student, lecturer, office workers, designer and industrial worker, with different routine tasks were studied. The sampling comprised 30 participants, 6 persons representing each occupation. Data were collected through focus groups. The objective of this study is to provide possibilities to integrate proper user experience of gesture-based communication toward an arm-swing input device onto participants’ routine activities. It is believed this research can have a significant impact on quality on human daily lives. A part of user experience methodology, like a field experiment, is applied to provoke participants to follow the correct sequence case by case. This paper adopts user experience measurement for this qualitative research approach. A proper user experience occurs when one understands how strength and weakness are affected by gestural input. An input gesture, feedback, system and output can then be mapped together into a complete scenario of a person’s daily life. Each participant is encouraged to raise various ideas on how he/she accesses technology rather than on how technologies allow them to access information. Based on the experimental results, this paper will then discuss the possible tasks performed in the five occupations in which an arm-swing input gesture is integrated. The influence of this integration into the participants’ daily activities presents confirmation of a preferable wearable input device for all focus groups. This wearable input device can then be integrated into activities without any interruption in a person’s main actions.

Reframing HRI Design Opportunities for Social Robots: Lessons Learnt from a Service Robotics Case Study Approach Using UX for HRI

Over the last few decades, semi-autonomous machine’s technology started to promote awareness towards the importance of human–robot interaction (HRI) for improving daily activities. More affordable social robots are being commercially released and in order to implement viable applications of HRI, a combination human-computer interaction and user experience methodologies could play a pivotal role in assessing new scenarios and evaluating new investigations. However, literature shows that it is still challenging to reach an optimal user experience with robotic companions. The aim of the study was to determine the chance to enhance the user experience with a semi-autonomous social robot, using user experience and human–computer interaction methodologies. In this study, a social robotic companion has been developed and prototyped in order to be adopted in a specific public environment such as a company workspace. The challenges emerged from this peculiar environment triggered the need for a more productive and comfortable office for the employees, and, at the same time, the usability, acceptance and likeability of the robotic companion have been evaluated. The results emphasize that, since HRI is highly interdisciplinary, the benefits of combining approaches from other fields could positively benefit from a meaningful social interaction with the users.

Designing responsive environments through User Experience research

Ubiquitous computing systems are changing the way retail environments are being designed. With increasing frequency, User Experience designers leveraging ubiquitous computing systems that observe and respond to user behaviors are assuming roles once held exclusively by architects. As these systems continue their growth, designers of environments will need to acknowledge the underlying role of experience designer and embrace User Experience methodologies. We will discuss how ubiquitous computing has been leveraged in our research, and our position on how these systems are impacting the design of retail environments, illustrated by several examples of User Experience research projects, informing the experience design of retail environments.

Beyond gate counts: seating studies and observations to assess library space usage

Purpose The purpose of this paper is to propose a method for the assessment of library space use and user experience by combining seating studies, surveys and observational data. Design/methodology/approach Seating usage studies (called seating sweeps), technology-assisted face-to-face surveys and observational data were used to assess library space usage and identify user behaviors. Findings Results from the study revealed higher library use than expected and provided insight into user behaviors and patterns. Practical implications The methods and study described aid in raising awareness of user experience within library spaces and provide valuable data for space redesign efforts. Originality/value The study builds upon methods described by Linn (2013) and combines traditional user experience methodologies to gain insight into library space use and user needs.

User experience methodology: from the physical to the emotional

Key points Understanding users is vital to any interface design. People vary enormously – this affects not only the design but also the ways that we assess interface design success. To fully understand users we need to pair quantitative data with qualitative research.

Introduction to the Special Issue on Usability and User Experience: Methodological Evolution

This special issue focuses on the evolution of development and assessment methodologies related to usability and user experience. The five articles have a diverse range of topics, including comparison of moderated and unmoderated think-aloud usability sessions, a new usability inspection method based on concept mapping, analysis of the fitness of scrum (agile) and kanban (lean) development methodologies to incorporate user experience methodologies, exploration of the relation between expectations and user experience, and a case study describing difficulties encountered when assessing usability “in the wild.” These articles should prove to be of value to practitioners and researchers with an interest in the evolution of usability and user experience methodologies.

A framework for user experience, needs and affordances

As design of interactive products started to address the whole user experience, User Experience (UX) became an established field of research. Nevertheless UX design presents some risks, such as providing users with experiences that they do not wish. Furthermore, UX methodologies lack prescriptive tools for guiding designers. This paper establishes a link between UX research and Affordance theory and postulates the concept of Experience Affordances. Affordances represent a first step toward the development of prescriptive methods and help preventing designer from imposing experiences to users. Thus, a framework for describing product experience in terms of affordances is exposed and discussed by analysing exemplary products. In concluding the paper, the implications of the framework are presented.