User Company Research Articles

Too Scared to Fight Back? Affective Job Insecurity as a Boundary Condition Between Workplace Incivility and Negative Mood States in Temporary Agency Workers

AbstractBlue-collar temporary agency workers may confront daily workplace incivility, based on their status as outsiders in the user company, and affective job insecurity, based on their unstable employment situation. Building on the employment-health dilemma (Kößler, F. J., Wesche, J. S., & Hoppe, A. (2023). In a no-win situation: The employment–health dilemma. Applied Psychology, 72(1), 64–84) and the cognitive appraisal theory of emotion (Lazarus, R. S. (1991). Emotion and adaptation. Oxford University Press), we examine how these factors jointly shape workers’ daily affective experiences. We assume that workers with high levels of affective job insecurity feel less capable to fight back against workplace incivility. Consequently, we hypothesize that these workers are less likely to respond to daily workplace incivility with angry mood and more likely to respond with sad mood. To address our hypotheses, we conducted a daily diary study in Switzerland with 95 blue-collar temporary agency workers. As expected, affective job insecurity weakened the link between daily workplace incivility and angry mood, whereas it strengthened the link between daily workplace incivility and sad mood. In sum, our findings suggest that worries and fears related to keeping one’s job can alter how workers respond to daily workplace incivility. We discuss our findings in the context of temporary agency work.

Creation of a complex multivariate integrated model of the oil interfield transport system

Background. In conditions of variability of external and internal factors that directly affect the loading of the existing hydrocarbon transport system, the risks arise associated with the productive capacity of the existing infrastructure and noncompliance with the requirements for the quality of delivered oil. Objective. To create a tool allowing to assess the degree of loading of existing infrastructure facilities and indicators of the commercial quality of oil at commercial delivery sites in the near and long term, the availability of which is essential for risk minimization. Materials and methods. An integrated model in combination with automation tools is an effective tool for making strategic decisions in order to develop the assets of a subsurface user company. Results. By the example of transport infrastructure, the paper describes an approach to using the gathering system model, which jointly with automation algorithms allows solving a number of strategic tasks of oil and gas producers, such as performing multivariate hydraulic calculations and monitoring oil quality in order to verify compliance with the requirements. Conclusions. An integrated model in combination with the developed automation tools is an auxiliary tool for management decision-making. The tool helps to significantly reduce the labor costs for performing calculations and primary processing of the results. The implemented approaches can be used for hydraulic calculations and monitoring of limitations of transportation networks of similar configuration.

Development of mineral resources in the territories of indigenous minorities in the Arctic zone of Yakutia: ethnological expertise of projects

The Arctic is one of the world’s last vast undisturbed regions, and its role in the ecological balance of the Northern Hemisphere is enormous. It possesses rich mineral, raw material and fuel and energy resources; therefore, the development of the Arctic is becoming one of the key strategic priorities of the socio-economic development of the Russian Federation (RF). The study was conducted using historical-geographical, analytical, synthetic, and statistical methods. The purpose of the article is to identify constructive approaches to the relationship between indigenous communities and mining companies operating in the areas where these peoples live. The objectives are: 1. the characteristics of the main types of traditional environmental management of indigenous peoples; 2. the environmental and social consequences of the development of the mining industry on the livelihoods of indigenous peoples; 3. investment projects for the development of mineral deposits and ethnological examination. Conclusions: 1. Subsoil user companies conducting economic activities in territories of traditional natural resource management must provide economic and financial guarantees to protect the rights of indigenous minorities of the North. 2. The list of basic guarantees must be reflected in the Agreement on socio-economic cooperation between the municipality and the subsoil user company. 3. A common observation for the submitted EER projects was the insufficient full use of source material: data from tribal communities in the calculation of standard indicators for estimating gross farm income.

Usability and Feasibility Assessment of a Social Assistive Robot for the Older People: Results from the GUARDIAN Project.

In Italy, many people aged over 65 cannot live independently, causing an overall decrease in their quality of life and a need for social and health care. Due to the lack of both formal and informal caregivers, technological solutions become of paramount importance in this scenario. This article describes the user-centered development of the GUARDIAN ecosystem, consisting of a social robot integrated with two mobile applications which aim to monitor, coach, and keep the older user company in order to prolong his/her independence at home. In particular, the advancements from the alpha to the beta prototype of the ecosystem are described, achieved through the feedback collected from 41 end users-older people and their carers-that have tested the system for 6 weeks. By enhancing human-robot interaction, a positive improvement in terms of usability and acceptability of the system was retrieved. However, to increase the perceived usefulness and the impact on older users' lives, it is necessary to make the entire system more customizable, and more capable in providing support for daily activities.

Recent case law on equal treatment of agency workers: broad interpretation of a limited concept?

AbstractDirective 2008/104/EC calls for the equal treatment of agency workers and directly employed staff at the user company. This article focuses on the limits of this principle inherent in the Directive and on how the European Court of Justice has recently striven to interpret agency workers’ right to equal treatment as broadly as possible. The article also explores how the European Court of Justice has tried to broaden the material scope of agency workers’ right to equal treatment and points out the possible shortcomings of the narrow interpretation given to derogations by collective agreements. Finally, possible ways of enhancing the Directive’s effectiveness are addressed.

User Company’s Liability and Extinctive Prescription of The Right in Illegal Dispatch

User Company’s Liability and Extinctive Prescription of The Right in Illegal Dispatch

2023/19 When does using agency workers lead to a concealed employment relationship between the workers and the user company? (SI)

2023/19 When does using agency workers lead to a concealed employment relationship between the workers and the user company? (SI)

Occupational safety and health and temporary agency work in multiemployer restaurants.

Current occupational safety and health (OSH) literature calls for sociotechnical, system-level approaches that increase understanding of the underlying reasons for insufficient OSH performance in nonstandard employment that is associated with lower labour and social security protection when compared with traditional forms of work. This study focused on temporary agency work (TAW) which is a central form of nonstandard employment. The objective was to explore OSH issues in temporary agency work (TAW) in small and medium-sized multiemployer restaurants in Finland and discuss the issues from the perspectives of the agency worker, user company and agency. A directed content analysis method was used to examine the data obtained from semi-structured interviews (n = 20) with agency workers, restaurant managers and experts representing the temporary work agencies, a pension insurer, and a labour union. The balanced work system theory was used as a framework for this qualitative analysis. A variety of OSH risks and hazards in TAW were identified. In addition, the complexity of OSH management was highlighted in this triangular employment relationship between the agency worker, the user company, and the agency. This study reveals problems related to OSH in TAW. Restaurants are entities separate from agencies, so establishing and adhering to a common process of OSH management is not simple.

OUTSOURCING AND TRUST TOWARDS USERS' SATISFACTION THROUGH THE COMPANY'S PERFORMANCES IN PUTRA MENTARI INCORPORATION

This research was conducted on how the company's performance affected the company's satisfaction. The purpose of this study is to determine whether outsourcing and trust affect user company satisfaction through company performance as a mediation, whether it has a significant effect or not. The method used for this research was descriptive quantitative. The data were collected by spreading close questionnaires to Gracia Optima Incorporation Inc. and Bintang Prima Kemasindo Inc. as the clients of Putra Mentari Inc., an outsourcing company. In this study, PT Gracia Optima Masterpro and PT Bintang Prima Kemasindo are the populations, and samples were taken from 33 samples from both companies. This study used a saturated sampling technique using all the leaders and staff in both companies. The result showed that trust and good outsourcing given by Putra Mentari Inc. were the keys to getting the clients' satisfaction. It is hoped that the next research can break down the outsourcing variables and package them in more detail and specifically related to the work contract. Trust is one of the most influencing factors that outsourcing companies must maintain to keep the cooperation running for such a long period. It is also supported by good performance. This research could also function as a new insight into future research about the theories, trust, satisfaction, and performance in outsourcing practices.

ANALISA YURIDIS PENGAWASAN MANAJERIAL PEKERJA OUTSOURCING SETELAH BERLAKU UNDANG-UNDANG CIPTA KERJA

In the business world, outsourcing is one of the strategies in providing services or materials to help the company's performance to stay focused on the main activities. Article 64 of Law Number 13 of 2003 concerning employment states that not all types of work can use outsourcing, including activities that are core to the company. After the enactment of Law Number 11 of 2020 concerning Job Creation, it removed this limitation which of course affected the quality and privacy of the company. In this study, the author will examine managerial supervision related to the quality of outsourcing workers' performance on user companies after the issuance of the Job Creation Act. This research uses empirical juridical research methods.From the results of the study that the user company must make a selection on the credibility of the company and the quality of the workforce to be employed as well as an agreement containing articles on supervision between the user company and the outsourced company.Keywords: Juridical Analysis, Managerial Supervision, Outsourcing, Job Creation Act.

Digital innovation through networking among agro-food SMEs: the role of R&D projects

PurposeDigitalization is the great global challenge of the twenty-first century including technologies, like, Internet-of-Things, Big Data and block-chain. New digital innovation can play a crucial role for the competitiveness and sustainability of agro-food small and medium-size enterprises (SMEs) but in Europe it has been adopted by only 25% of farmers. Joined participation in EU R&D projects can boost SME's digital innovation. The paper aims to analyze how business networking, within a R&D project, affects the digital innovation of agro-food SMEs.Design/methodology/approachThe paper investigates a single longitudinal case study focused on the local development phase of the EU Horizon 2020 project “Eugenius”, which aims to develop a European business network able to provide Earth observation services for natural resources management in agriculture. The focus is on the dyadic relationship between two firms, the winery Tormaresca and the digital innovation provider Planetek.FindingsResults highlight that the process of commercialization of Planetek's innovative services significantly passes through a multifaceted process of development and adaptation of technology to the specific needs of the user company, allowed by the research project with no expense for both companies during the experimentation phase.Originality/valueThe paper deals with a new underexplored topic thus giving interesting insights into how the R&D project participation affects agro-food SMEs in adopting digital innovations, which are difficult to acquire directly, and how this influences the value creation process and their organizational structure.

Examining different technology transfer capabilities and their counterpart works from two different positions

This study adopts the capability dimension of technology transfer from two positional perspectives. It constructed and examined each technology transfer capability of a public technology transfer office and each user company and their counterpart engagements. A user company's technology transfer capability is a composite of a search, contract decision-making, and new technology implementation capability. In contrast, a technology transfer office's technology transfer capability can be deployed into marketing, contract decision-making, and new technology implementation support capability. First, the construction of a technology transfer office's technology transfer capability can lead to the theoretical development of technology transfer offices by considering the lack of existing studies regarding the role of technology transfer offices on a capability dimension. Second, this study highlights the investigation of the recently identified user's contract-decision capability, which has not been sufficiently examined in technology transfer capability. Lastly, this study improves our understanding of a technology transfer mechanism through two positional perspectives, compared to the existing studies that dealt with the one-dimensional direction of technology transfer, such as a supplier or user perspective. It identified that each capability from two positions worked as counterpart capabilities between a TTO and each user. Practically, by constructing each technology transfer capability of two positions and investigating their status, this study can help managers and policymakers understand what they should manage to achieve successful technology transfer.

A Workspace Typology for Enterprise Collaboration Systems

The global COVID-19 pandemic and the need for organisations to provide digital support for work-from-anywhere has put collaboration software into the centre of attention for IT managers. In this paper we examine (self-managed) workspaces in (integrated) Enterprise Collaboration Systems (ECS) that provide the environment for asynchronous communication and exchange of information. Our aim is to better understand how employees use the ECS to support their work. Based on a structured literature review and an in-depth case study of an ECS user company we developed a generic typology of workspaces containing three main categories (community, team and non-work-related) and 5 different types of workspaces. The types are characterised by their purpose, characteristics and possible metrics for their identification. The findings contribute to our understanding of collaborative user activity in enterprise collaboration environments and provide the basis for Social Collaboration Analytics.

Temporary Agency Work and Well-Being-The Mediating Role of Job Insecurity.

Organisations use non-standard employment as a means of flexibility and reduction of fixed costs. An increasingly growing group of employees are self-employed, have work contracts such as part-time and temporary contracts or are employed by a temporary agency, a development catalysed by the COVID pandemic. Whereas there is some evidence that temporary work might affect health via job insecurity (JI) there are hardly any studies focussing on the effects and mechanisms of temporary agency work (TAW). This study sheds light on TAW’s potential health impact and the role of JI in this respect using a mediation analysis. Based on the BIBB/BAuA-Employment Survey 2018 (N = 20.021, representative of the German working population), we analysed the direct effect of TAW on cognitive and psychosomatic aspects of well-being. In particular, we considered JI as mediator for this association. In line with the potentially detrimental effects of temporary employment on well-being, we found that TAW was related to unfavourable outcomes in terms of job satisfaction, general health status and musculoskeletal complaints. JI partially mediated all three underlying associations. Organisations need to be flexible and adaptable. However, by using temporary agency employment as a means to achieve this flexibility, managers and leaders should be aware that it is related to unfavourable well-being and hence hidden costs. In using this type of employment, both the temporary work agency and the user company should consider these health risks by providing health care, options for increasing the temporary agency workers (TA), workers employability, and equal treatment between permanent and TA workers at the actual workplace.

A Method for Developing and Applying Metrics Profiles for the Benefits Management of Enterprise Collaboration Platforms

Abstract In recent years, Enterprise Collaboration Systems (ECS) have increasingly been introduced as core components of the digital workplace. Organizations have a range of different goals that they want to achieve when they implement a new collaboration software. In our paper, we argue that traditional controlling indicators with a focus on delivery dates and costs are not suitable to measure the return on investment and the benefit that a user company can achieve from the digital support of work. Conventional indicators provide limited value because they cannot be used to directly attribute the contribution of a digital collaboration project to the achievement of corporate goals. The research described in this paper is part of a long-term university-industry research initiative and the findings contribute to a broader understanding of the metric-based analysis of benefits from ECS use in organizations. We present a method for developing and applying “metrics profiles” to ECS, which makes it possible to analyze the realization of benefits over time. The method was tested and evaluated using non-reactive ECS data from an operational collaboration platform that has been in operation for more than seven years.

Cultural Entrepreneurship: Between-Organization Cultural Isomorphism and Within-Organization Culture Shaping

Cultural entrepreneurship is a process that focuses on entrepreneurial resources, identifies and legitimates new startups, and improves organizational performance. Although scholars of this subject have viewed entrepreneurs as cultural agents, for example, who either strike a balance between cultural resources and constraints or decouple their ventures from cultural constraints while coupling them with cultural resources, they have overlooked another possible behavior that cultural agents might display. In the present study, the authors attempt to uncover another facet of cultural entrepreneurship and conduct a case study focusing on a new entrepreneurial organization (subcontractor) that became a parts supplier for an automaker (user company). Our findings show that the subcontractor’s entrepreneurs shaped its culture by drawing on the external cultural constraints coded by the user company’s culture ( between-organization cultural isomorphism), and they also used internal cultural resources to foster an entrepreneurial culture and to stimulate exploratory innovations ( within-organization culture shaping).

Analisis dan Perancangan Sistem Informasi Produksi yang Dapat Dikonfigurasi pada Perusahaan Garmen dan Karpet

Sebuah sistem informasi produksi dapat dimanfaatkan oleh perusahaan untuk membantunya pada fungsi-fungsi produksi. Dengan adanya sistem informasi produksi tersebut, kegiatan produksi menjadi lebih baik karena pengolahan data menjadi lebih cepat dan akurat untuk pengaturan jadwal produksi, pemakaian bahan baku, hingga dapat membantu dalam pengambilan keputusan. Pada contoh perusahaan garmen dan karpet, di mana keduanya sama-sama merupakan perusahaan yang bergerak di bidang produksi produk-produk tekstil, mereka tetap memiliki karakteristik tersendiri yang saling berbeda. Daripada harus mengembangkan sendiri-sendiri sistem informasi produksi yang hanya cocok diimplementasikan di perusahaan yang satu namun tidak cocok diimplementasikan di perusahaan lainnya, maka dikembangkan sebuah sistem informasi produksi yang dapat dikonfigurasi sesuai dengan kebutuhan tiap-tiap perusahaan pengguna. Untuk itu, perlu dilakukan analisa terhadap apa saja yang menjadi pembeda antar perusahaan sehingga sistem mampu menampung semua kebutuhan mereka. Sistem yang telah dirancang kemudian diujicobakan kepada masing-masing perusahaan yang memiliki perbedaan karakteristik dengan terlebih dahulu melakukan konfigurasi terhadap sistem agar sistem sesuai dengan kebuhutuhan mereka. Diketahui bahwa meskipun sistem yang diimplementasikan adalah satu sistem yang sama, namun sistem tetap mampu mengakomodir kebutuhan tiap-tiap perusahaan. Sehingga dengan demikian, biaya pengembangan suatu sistem dapat dikurangi sebab tidak perlu lagi sistem itu dikembangkan sendiri-sendiri secara spesifik untuk tiap perusahaan yang berbeda.

A Study on the User Company’s Obligation to Protect the Contract Workers’ Safety: focused on the Expansion of the Contract Liability

A Study on the User Company’s Obligation to Protect the Contract Workers’ Safety: focused on the Expansion of the Contract Liability

PENGARUH REPUTASI PERUSAHAAN RENTAL DAN RELATIONSHIP VALUE TERHADAP KEPERCAYAAN DAN KOMITMEN SERTA LOYALITAS PERUSAHAAN PENGGUNA JASA PERSEWAAN KENDARAAN DI PROVINSI KALIMANTAN TIMUR

The purpose of this study is to examine the influence of vehicle leasing company (lessor) reputation and relationship value on loyalty of vehicle user company (lessee) through trust and commitment of lessee in car rental industry. The conceptual framework of the study consists of the following constructs: reputation, relationship value, trust, commitment, and loyalty. Moreover, 9 hypotheses were developed and tested. Loading factor and construct reliability were used to test the validity and reliability of the instrument. A total of 172 questionnaires were returned completely from companies using leased cars in East Kalimantan by e-mail then they processed using SEM analysis techniques for hypotheses testing. Strong support was found for 8 of the 9 hypotheses. Findings reveal that 1. Reputation had significant influence on trust, 2. Reputation had significant influence on commitment, 3. Reputation had no significant influence on loyalty, 4. Relationship value had significant influence on loyalty, 5. Relationship value had significant influence on trust, 6. Relationship value had significant influence on commitment, 7. Trust had significant influence on commitment, 8. Trust had significant influence on loyalty, 9. Commitment had significant influence on loyalty. This study worked within the domain of B2B relationship service marketing. This study showed that the reputation of a good provider did not always have an influence on customer loyalty. Therefore, providers need to increase relationship value, trust and commitment that have been proven influence customer loyalty, either directly or indirectly.

사내도급 고용관계에서 부당노동행위 책임 - 미국 공동사용자 원리와 비교

The contract work has been used by many employers to cut down the labor cost or to avoid the collective bargaining with labor unions in their business. The user company as a user employer, substantially has controlled the service of employees who are employed by the supplier company, as a employer. The user employer can avoid the liability of unfair labor practices in the Labor Union Act, because it has been denied as the statutory employer under the Act so far. But there are many cases that the user employer has practically infringed the labor rights of contract employees provided by the employer. Then, some labor law scholars argue that the contract work has undermined the effectiveness of the Labor Union Act as well the system of unfair labor practices. Now, we need the way to include the user employer in the concept of statutory employer to comply with labor laws in regard to the collective bargaining system and unfair labor practices against contract employees in its workplaces. The statutory employer is not required to be parties in only bilateral relations for employment. If user employers in tripartite relations allow contract employees to work in their own business, it is sufficient to be the statutory employer for labor laws.