Use Of Video Calls Research Articles

Pengalaman Penggunaan Media Video Call dalam Pelatihan Wicara Siswa Kelas D5a Ddn D5b di SLB B Pangudi Luhur Jakarta Barat

In the modern era, communication technology, particularly video calls, has become an integral part of daily life. The global pandemic has compelled education to shift towards remote learning, including speech lessons. This research explores the use of video calls via WhatsApp in teaching speech to grade D5A and D5B students during the pandemic. The teaching method still adopts the MMR Model (Modeling, Mentoring, Reinforcement). This study employs a descriptive approach involving teachers and students as informants. The results indicate that video calls can be an effective solution for speech learning amid face-to-face limitations.
 

Views of family members on using video calls during the hospital admission of a patient: A qualitative study.

Utilization of video calls on hospital wards to facilitate involvement of and communication with family members is still limited. A deeper understanding of the needs and expectations of family members regarding video calls on hospital wards is necessary, to identify potential barriers and facilitate video calls in practice. The aim of this study was to explore the views, expectations and needs of a patient's family members regarding the use of video calls between family members, patients and healthcare professionals, during the patient's hospital admission. A qualitative study was carried out. Semi-structured interviews with family members of patients admitted to two hospitals were conducted between February and May 2022. Family members of patients admitted to the surgical, internal medicine and gynaecological wards were recruited. Twelve family members of patients participated. Family members stated that they perceive video calls as a supplemental option and prefer live visits during hospital admission. They expected video calls to initiate additional moments of contact with healthcare professionals, e.g. to join in medical rounds. When deploying video calls, family members mentioned that adequate instruction and technical support by nurses should be available. Family members considered video calls valuable when visiting is not possible or to participate in medical rounds or other contacts with healthcare professionals outside of visiting hours. Family members need to be supported in options and use of video calls on hospital wards. Additional knowledge about actual participation in care through video calls is needed as well as the effect on patient, family and healthcare professional outcomes. Using video calls on hospital wards can provide family members with flexible alternatives for contact and promote family involvement. COREQ guidelines. Family members of patients admitted to hospital have contributed by sharing their perspectives in interviews. WHAT DOES THIS PAPER CONTRIBUTE TO THE WIDER GLOBAL CLINICAL COMMUNITY?: Family members perceive additional value from the use of video calls on hospital wards. For family, use of video calls needs to be facilitated with clear instruction materials and support. Amsterdam UMC Medical Ethics Review Committee (ref number W21_508 # 21.560).

Automatic captions on video calls: a must for the older adults

In recent years, the use of video call or video conference tools has not stopped increasing, and especially due to the COVID-19 pandemic, the use of video calls increased in the educational and work spheres, but also in the family sphere, due to the risks of contagion in face-to-face meetings. Throughout the world, many older people are affected by hearing loss. Auditory functional diversity can make it difficult to enjoy video calls. Using automatic captions might help these people, but not all video calling tools offer this functionality, and some offer it in some languages. We developed an automatic conversation captioning tool using Automatic Speech Recognition and Speech to Text, using the free software tool Coqui STT. This automatic captioning tool is independent of the video call platform used and allows older adults or anyone with auditory functional diversity to enjoy video calls in a simple way. A transparent user interface was designed for our tool that overlays the video call window, and the tool allows us to easily change the text size, color, and background settings. It is also important to remember that many older people have visual functional diversity, so they could have problems reading the texts, thus it is important that each person can adapt the text to their needs. An analysis has been carried out that includes older people to analyze the benefits of the interface, as well as some configuration preferences, and a proposal to improve the way the text is displayed on the screen. Spanish and English were tested during the investigation, but the tool allows us to easily install dozens of new languages based on models trained for Coqui STT.

Using Video Calls to Reduce Risky Behaviors and Enhance Instruction Understanding of Patients in Acute Care Hospitals During the COVID-19 Pandemic.

Backgrounds During the COVID-19 pandemic, visitor restrictions in healthcare settings adversely affected patients. Video calls have emerged as an essential digital alternative that can decrease patients' anxiety and improve satisfaction. This study investigated whether family-initiated video calls could mitigate delirium symptoms and risky behaviors and enhance patients' comprehension of instructions. Methods This observational study used medical chart data and the Diem Payment System from a single acute care hospital in Fukuoka, Japan. The study involved patients hospitalized between May 2020 and August 2021 who used video chat systems. Patients or their relatives used video calls through Skype. The frequency of video chat use served as the primary exposure. Changes in the patients' risky behaviors and instruction comprehension upon discharge were the primary outcomes. Results A total of 532 patients were included in the study, with an average age of over 70 years. After implementing the inverse probability of treatment weighting adjustment, an improved balance across age, sex, BMI categories, and other variables was observed. The effects of video calls on risky behaviors and instruction comprehension varied. Patients with three or more video calls showed distinct effects compared with those with fewer calls. When hospitalization was limited to three weeks, video calls noticeably influenced risky behaviors (p=0.022, 95% CI:1.08-2.63), but not instruction comprehension (p=0.226, 95% CI:0.43-1.22). Conclusions The use of video calls as a visitation method in acute care hospitals during a pandemic suggests that video calls reduce risky behaviors in patients with a three-week stay. This alternative to physical visitations contributes positively to patient safety and supports ongoing efforts to prevent the spread of COVID-19.

How should a video-call service for early labour be provided? A qualitative study of midwives’ perspectives in the United Kingdom and Italy

ProblemWomen in early labour are typically encouraged to delay admission to the maternity unit, but they may find this challenging without appropriate professional support. BackgroundPrior to the pandemic, research conducted with midwives and women showed positivity towards using video-technology for early labour, with concerns raised about privacy. AimTo explore midwives’ perspectives on potential use of video-calls during early labour MethodsA multi-centre descriptive qualitative study was undertaken in UK and Italy. Ethical approval was gained prior to commencing the study and ethical processes were followed. Seven virtual focus groups were conducted with 36 participants, 17 midwives working in the UK and 19 midwives working in Italy. Line-by-line thematic analysis was performed and themes agreed by the research team. FindingsThe findings include three main themes: 1) who, where, when and how: key aspects to consider for an effective video-call service in early labour; 2) video-call content and expected contribution; 3) potential barriers to address. DiscussionMidwives responded positively to the concept of video-calling in early labour and provided detailed suggestions on how an ideal video-call service for early labour should be provided to maximise effectiveness, safety and quality of care. ConclusionGuidance, support and training should be provided to midwives and healthcare professionals, with dedicated resources for an early labour video-call service that is accessible, acceptable, safe, individualised and respectful for mothers and families. Further research should systematically explore clinical, psychosocial and service feasibility and acceptability.

Video Calls as a Replacement for Family Visits During Lockdowns in Aged Care: Interview Study With Family Members.

Lockdowns have been used to prevent the spread of transmissible illnesses such as influenza, norovirus, and COVID-19 in care homes. However, lockdowns deny care home residents supplemental care and the socioemotional enrichment that comes from seeing family members. Video calling has the potential to enable ongoing contact between residents and family members during lockdowns. However, video calls can be considered by some as a poor substitute for in-person visits. It is important to understand family members' experiences with video calling during lockdowns to ensure the effective use of this technology in the future. This study aimed to understand how family members use video calls to communicate with relatives living in aged care during lockdowns. We focused on experiences during the COVID-19 pandemic, which involved extensive lockdowns in aged care homes. We conducted semistructured interviews with 18 adults who had been using video calls with relatives living in aged care during pandemic lockdowns. The interviews focused on how participants had been using video calls, what benefits they gained from video-based interactions, and what challenges they encountered when using the technology. We analyzed the data using the 6-phase reflexive approach to thematic analysis by Braun and Clarke. We developed 4 themes through our analysis. Theme 1 interprets video calling as a medium for the continuation of care during lockdowns. Using video calls, family members were able to provide social enrichment for residents and engaged in health monitoring to uphold residents' welfare. Theme 2 highlights how video calling extended care by supporting frequent contact, transmitting nonverbal cues that were essential for communication, and negating the need for face masks. Theme 3 interprets organizational issues such as the lack of technology and staff time as impediments to the continuation of familial care through video. Finally, theme 4 highlights the need for 2-way communication, interpreting residents' unfamiliarity with video calling and their health conditions as further barriers to the continuation of care. This study suggests that, during restrictions arising from the COVID-19 pandemic, video calls became a medium for enabling family members to continue participating in the care of their relatives. The use of video calls to continue care illustrates their value for families during times of mandatory lockdown and supports the use of video to complement face-to-face visits at other times. However, better support is needed for video calling in aged care homes. This study also revealed a need for video calling systems that are designed for the aged care context.

Social Media Efficacy on Athletes’ Training and Workout During Covid-19 Pandemic in Kwara State, Nigeria

Background: It will be interesting to say that the rise in e-sports participation and online training is more prevalence than before due to COVID-19 pandemic. It is in view of this that the study investigated social media efficacy on athletes training and workout during COVID-19 pandemic in Kwara State, Nigeria. The objectives of this study were to assess. influence of use of YouTube on athlete training and workout, ii. influence of facebook and twitter on athlete training and workout during COVID-19 pandemic. Contribution: Coaches and athletes are encouraged to embraced digitilization of sports as a mean of effective communication. Method: Descriptive research design of the survey type was used. The population of the study comprises all coaches and athletes in the study area. The Multistage sampling procedures of stratified, purposive and random sampling techniques were used to select 85 respondents. A researcher-structured questionnaire was used for the study. The instrument was validated and tested for reliability using the Pearson Product Moment Correlation (PPMC). A correlation co-efficient of 0.65r was obtained. The data collected were analysed using inferential statistics of chi-square (x2) to test the formulated hypotheses set for the study at 0.05 alpha level. Results: The Results revealed that the use of YouTube, facebook, twitter and use of video calls through Skype had significant influences on athletes training and workout during COVID-19 pandemic. Conclusion: The study concluded that use of YouTube, facebook, twitter and virtual platform were fundamental and significant to athletes training and workout during Covid-19 pandemic lockdown

Video Call Usage in Older Adults With or Without Dementia Impacted by the COVID-19 Pandemic.

The usage of video calls for social connection generally increased during the COVID-19 pandemic. It remains unclear, how individuals with dementia (IWD), many of who already experienced isolation in their care settings, use and perceive video calls, what barriers and benefits exist, and how the COVID-19 pandemic impacted their use of video calls. An online survey was conducted to healthy older adults (OA) and people surrounding IWD as proxies. Both OA and IWD showed increased use of video calls after COVID-19 and the severity of dementia was not correlated with the video call usage among IWD during this period. Both groups perceived significant benefits in using video calls. However, IWD exhibited more difficulties and barriers to using them compared to OA. Given the perceived benefits of video calls to the quality of life in both populations, education and support by family, caregivers, or healthcare professionals are necessary for them.

Digital Communications Technology Use and Feelings of Anxiety, Depression, and Loneliness Among Older Adults During the COVID-19 Pandemic.

Some have touted technology as a panacea for overcoming the isolation associated with COVID-19 mitigation policies; yet, these tools are not widely adopted by older adults. With data from the COVID-19 supplement to the National Health and Aging Trends Survey, we conduct adjusted Poisson regression modeling to examine digital communications use during COVID-19 and feelings of anxiety, depression, and loneliness during the COVID-19 pandemic among older adults (65+ years of age). Adjusted Poisson regression revealed that those who reported frequent use of video calls with friends and family (aPR = 1.22, 95% CI:1.06-1.41) and with healthcare providers (aPR = 1.22, 95% CI:1.03-1.45) were more likely to report feelings of anxiety than those not using these platforms; yet, reports of in-person visits with friends and family (aPR = 0.79, 95% CI: 0.66-0.93) and with healthcare providers (aPR = 0.88, 95% CI: 0.77-1.01) were associated with fewer feelings of depression and loneliness, respectively. Future research is needed to tailor digital technology to support older adults.

Mothers’ perspectives on the potential use of video-calling during early labour in the United Kingdom and Italy: A qualitative study

ProblemWomen in early labour are typically encouraged to delay maternity unit admission, but they may find this challenging without appropriate professional support. BackgroundDespite pre-pandemic research which identified potential advantages of video-calling in early labour, implementation of such service has not been reported. AimTo explore mothers’ perspectives on potential use of video-calls during early labour. MethodsA multi-centre descriptive qualitative study was undertaken in UK and Italy. Ethical approval was gained and ethical processes were followed. Six virtual focus groups were conducted with 37 participants, 24 mothers who gave birth in the UK and 13 who gave birth in Italy. Line-by-line thematic analysis was performed and themes agreed. FindingsTwo themes emerged: 1) women’s expectations of video-calls’ content and features; 2) technological challenges and solutions. Mothers responded positively to the concept of video-calling in early labour. Receiving guidance, information on coping with pain and advice on timely access in early labour was perceived as key. Women highlighted the importance of accessible, reliable and user-friendly technology. Equitable access, technological literacy, acceptability and privacy were considered as challenges to implementation, with solutions proposed to overcome disparities. Discussion and conclusionGuidance and training should be provided to midwives, with designated resources to build a service that is accessible, acceptable, safe, individualised and respectful for mothers and birth companions. Further research should explore feasibility, acceptability, clinical and cost-effectiveness.

Students' Perception in Implementing Google Meet and Video Call' s App on Arabic Speaking Class

The development of technology and the dynamics of virtual and non-virtual learning as a form of mixed learning also occurs in the practice of learning to speak Arabic. However, not all media can support learning. Thus, this study aims to determine the perception of PKPBA students of the Psychology Faculty of UIN Maulana Malik Ibrahim Malang in Ps.2 class on the use of google meet and video calls in the practice of speaking Arabic. This type of research is descriptive and qualitative. The data was obtained from questionnaires via google form 35 research subjects, namely PKPBA students of the Psychology Faculty of UIN Maulana Malik Ibrahim Malang class Ps.2 who have studied Arabic speaking skills in the first semester of the 2021/2022 academic year. The data is processed using a Likert scale and is equipped with tables and pie charts. The result showed that (1) the use of video calls was easily accessible from google meet, (2) the use of video calls was easier to use during practice and get corrections from friends and lecturers than on google meet, and (3) video calls were more effectively used in the practice of speaking with a total number of a limited number of students while google meet is effectively used in the practice of group speaking in large groups/one class in a longer duration of time.

Representation of Video Calls as Media Innovations in the News Programs of Television Stations in Bosnia and Herzegovina

The measures introduced during the Covid-19 pandemic have thoroughly changed the previous ways of operation of television stations, especially in journalistic practices of live production and coverage of public significant events. In the altered working conditions, television stations have increasingly turned to the use of video conferencing applications and platforms, such as Skype, Zoom, WhatsUp, and similar services, facilitated by the digital media ecosystem. Covid-19 has acted as a catalyst for changes in the sphere of television technology, production, work routines, and content. However, until now, it has not been studied to what extent the changes induced by the pandemic have truly been accepted, retained, and modified after the cessation of Covid-19-related measures. To fill gaps in scientific knowledge, the task of this study was to examine the presence and use of video calls in informational programs of television stations in Bosnia and Herzegovina, as well as the implications of these innovative practices on the content, form, and value of television news. The content analysis method was used for central informational programs of public broadcasters and private stations. The results show the acceptance of innovations but also significant variations in exploiting the potential of this technology. The work contributes to a better understanding of the process of innovation diffusion in the newsrooms of television stations in transitional media systems.

Video calls between patients and relatives: a narrative review

Many services have introduced video calls between patients and family members during the pandemic. To synthesize the literature on the use of video calls between patients and family members when "in presence" visits are limited or banned. A narrative review of the literature was conducted by searching PubMed and Cumulative Index to Nursing and Allied Health Literature databases using the keywords video call, covid, relative and similar terms. Articles on video calls between family members and patients referring to the 2020-2022 pandemic period have been included. Eighteen studies were included: six descriptive qualitative, four case reports, three cross-sectional, three observational, a quasi-experimental and a commentary; most of them were from Italy and based in intensive care and long-term facilities. The most used term was video call. Studies investigated how to properly plan and conduct the video call, prepare the patient and his/her family, accounting for the technical aspects and devices. Video calls may generate positive effects on satisfaction, anxiety, depressive symptoms, and distress of patients and families; however, negative effects have been also documented. The use of video calls in acute care and end-of-life settings implies a different complexity from nursing homes or long-term care facilities. The video call must be planned and evaluated as all other nursing interventions; it cannot be spontaneous and without a preliminary assessment of the potential benefits and risks; health care professionals should be properly trained.

Integrating technology to increase the reach of CBT-I: state of the science and challenges ahead.

In this Round Table Discussion, an international panel of experts discuss issues related to the use of technology in the delivery of cognitive behavioral therapy for insomnia (CBT-I), in order to increase its reach. Panelists were, in alphabetical order, Carmela Alcántara, PhD, an Associate Professor at Columbia University School of Social Work in New York, USA, Bei Bei, PhD., an Associate Professor at Monash University in Melbourne, Australia, Charles M. Morin, PhD., a Professor of Psychology at Laval University in Quebec City, Canada, and Annemieke A. van Straten, PhD., a Professor of Clinical Psychology at the Vrije Universiteit in Amsterdam, the Netherlands. The session was chaired by Rachel Manber, PhD., a Professor of Psychiatry and Behavioral Sciences at Stanford University, in Palo Alto, California, USA. In their introductions each panelist discussed the use of technology in their respective country. All indicated that the most common way technology is used in the treatment of insomnia is through the use of video calls (telemedicine) to deliver individual CBT-I, and that this is mostly covered by publicly funded health insurance programs such as Medicare, especially since the COVID-19 pandemic. There are also some fully automated insomnia treatment programs, but they're often not covered by Medicare or other health insurance programs.

A New Paradigm of Literacy

The industrial revolution is a term to label industrial development from era to era. The first phase started in the early 18th century and has now entered the fourth phase, or 4.0. Davies (2015) stated that the 1.0 industrial revolution began with the use of steam engines and machines to replace human force. In the 2.0 industrial revolution, steam engines were replaced by electrical production machines as mass production engines. The 3.0 industrial phase was characterized by the emergence of computers in the 1970s. Finally, the rapid development of interconnected technology, sensor, and data analysis became the signs of the 4.0 industrial revolution emergence. The development has impacted conventional industries in the form of digitalization. Online transportation mode is one of the most prominent impacts of the fourth industrial revolution. This phase also creates massive shifts in many sectors, such as the use of video calls, fingerprints, and face scanners as security locks, social media to connect people from all around the world, and the digitalization of books, magazines, and journals

Fighting social isolation in times of pandemic COVID-19: the role of video calls for older hospitalized patients

BackgroundLoneliness and social isolation are associated with anxiety and psychological discomfort, especially amongst the oldest and fragile persons.AimsSILVER evaluates the acceptance of video calls by old hospitalized patients and their relatives during the ban on visits due to the COVID-19. Moreover, SILVER evaluates if the use of different communication technology is associated with different outcomes in terms of anxiety, fear of self and of others’ death and mood.MethodsSILVER is an observational multicentre study. Patients hospitalized in two geriatric units in Switzerland and in one orthogeriatric unit in Italy and their relatives were enrolled. Participants can freely choose to use phone or video calls and were evaluated over a week. We measured anxiety, fear of death and mood at baseline and at the end of the study with standard scales. The use of video or phone calls was associated to a change in these parameters by two-way ANOVA for repeated measures.ResultsSixty-four patients and relatives were enrolled, 26.5% used phone calls and 73.5% video calls. The use of video calls was associated with a reduction in anxiety and fear of death in patients and relatives as compared to participants using phone calls.DiscussionOld patients and their relatives accepted and appreciated the use of video calls during hospitalization; moreover, participant using video calls appears to be less anxious and less afraid of death.ConclusionsVideo calls may be a useful communication tool for hospitalized older patients to keep social relationships with relatives and reduce their anxiety and fear of death.Trial RegistrationRetrospectively registered on 1st September 2021 in ClinicalTrials.gov (NCT05000099).

Teleconsultation in the Portuguese National Health Service During the COVID-19 Pandemic: A Survey of Physicians' Views and Future Implications

The COVID-19 pandemic led to the reorganization of healthcare services and teleconsultation emerged as a solution to facilitate patient appointments. The aim of this study was to characterize, from a physician perspective, the teleconsultations carried out in the Portuguese National Health Service (SNS) during the first phase of the pandemic and to identify factors that influence the experience of the teleconsultation. A cross-sectional analytical study was conducted based on an online survey, between July-September 2020, aimed at SNS doctors. Data on demographics, practice, attitudes and perceptions associated with the teleconsultation was collected. The adjusted prevalence ratio (aPR) was calculated to identify demographic factors and determinants of teleconsultation associated with satisfaction, use of video calls and greater motivation to carry out teleconsultations in the future. 2225 valid responses were obtained. Teleconsultation was carried out by 93.8% of participants in this period, 99.0% used the telephone as a form of communication and only 8.0% used a video call. A high degree of satisfaction with the teleconsultation was significantly associated with perceiving the teleconsultation as providing care with equivalent quality to a face-to-face consultation (aPR = 1.472) and being motivated to do teleconsultation after the pandemic (aPR = 4.081). Reporting clinical (aPR = 0.763) or technical difficulties (aPR = 0.666) was negatively associated with satisfaction). 70.4% of doctors would like to continue doing follow-up teleconsultations and 53.3% consider that video call technologies should always or often be used during teleconsultations. Teleconsultation seems to have potential to to become a common practice in the future. However, it is important to address clinical, technical, organizational, and legal questions and, above all, to ensure that it is a safe and valuable practice for patients.

HIV Care Access During the COVID-19 Pandemic as Perceived by Racial/Ethnic Minority Groups Served by the Ryan White Program, Miami-Dade County, Florida.

The Ryan White Program (RWP) in Miami-Dade County, Florida made several modifications to keep HIV care accessible during the COVID-19 Pandemic, including expanding telehealth services, increasing access to HIV medications, and waiving required lab tests for service recertification. We assessed ease of access to medical providers, medical case managers, and antiretroviral medications during the COVID-19 Pandemic among 298 Non-Hispanic Black, Hispanic, and Haitian people with HIV (PWH) served by the RWP Part A, Miami-Dade County, Florida using a telephone-administered survey between October 2020 and January 2021. Overall, most clients reported similar or better access compared to before the Pandemic. Use of videocalls to communicate with HIV medical providers varied by race/ethnicity: Hispanics (49.6%), Non-Hispanic Blacks (37.7%), and Haitian clients (16.0%). Results suggest the modifications helped maintain access to care during an unprecedented health crisis. Permanently adopting many of these modifications should be considered to continue to facilitate access to care.

Adaptation of headache units in Andalusia to the COVID-19 pandemic. Analysis of the Andalusian Neurology Society's Headache Study Group

The SARS-CoV-2 pandemic has given rise to a major change in healthcare and brought teleconsultation to the forefront. In neurology, headaches are the most frequent reason for visits. To assess the impact of the COVID-19 pandemic on the structure of headache units in Andalusia and the adaptations made to healthcare that are potentially useful innovations that can continue to be developed when the pandemic is over. Cross-sectional observational study using an online survey of neurologists responsible for headache units and specialised consultations in Andalusia. During the state of alarm, all respondents used teleconsultation. The vast majority (92.8%) maintained some face-to-face activity, mostly for invasive techniques and new patients, using individual protection measures and as a way to avoid crowds. Half of them (50%) maintained botulinum toxin administrations at the scheduled times and 78.6% continued to prescribe monoclonal antibodies against calcitonin gene-related peptide. Altogether 78.5% are generally satisfied with the use of teleconsultation and 57.1% think it could be quite useful in the future. The main advantages reported were avoiding the need for the patient to travel and time savings; the disadvantages were the absence of physical examinations and difficulties in communicating. The most frequently expressed need for improvement was the use of video-calls. Some of the changes adopted during this time could continue to be useful in the future and, in the case of headaches, teleconsultation could be used as an option for following up patients who have already been diagnosed and do not require any invasive techniques.

Improving Care in Neonatal Intensive Units During the COVID-19 Pandemic: A Survey on Electronic Health Communication.

Background: A novel virus called severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2) started spreading through Italy and the world from February 2020, and the pandemic threatened the family-centred care (FCC) model used in the neonatal intensive care unit (NICU). Teleconferences and video calls were employed to keep parents in contact with their babies. This study aimed to evaluate satisfaction and stress levels between parents in the telematic family-centred care group (T-FCC) versus the FCC group and the no Family-Centred Care (N-FCC) group. Methods A prospective cohort pilot study was carried out from April to May 2020. A parental stressor scale and the NICU satisfaction questionnaire were administered to parents at the time of discharge of their newborns. Parents in T-FCC group could see their newborns via video calls, while those in the FCC and N-FCC groups were extracted from our previously published database. Results Parents in the T-FCC group were more satisfied and less stressed than those in the N-FCC group. Experiences of the mothers and fathers in the T-FCC group were similar. However, the FCC group showed the best results. Conclusion The T-FCC group showed satisfaction with the quality of information received about their babies and felt that their privacy was considered and respected by the medical staff. Parents were also less stressed because they could monitor what happens to the baby through a video, however, they could not intervene if there was a problem. Data support the use of video calls to improve insight into clinical conditions and communication between doctors, nurses, and parents during the pandemic.