Use Of Quality Management Tools Research Articles

Analysis and Assessment of Threats Existing in Selected Small Sports and Recreational Infrastructure Facilities Using Quality Management Tools

Abstract The aim of the work was to determine the effectiveness of the use of the Ishikawa diagram and the Pareto-Lorenz diagram in the analysis and assessment of threats that occur in small sports and recreation infrastructure - playgrounds. After analysing the available literature, it can be concluded that there are studies in the field of safety on playgrounds, but there are no publications combining surveys with the use of quality management tools in relation to this topic. Through a direct survey conducted among parents and caregivers, information was obtained about the threats in playgrounds located near housing estates they meet most often. Using the Ishikawa diagram, this information was grouped and a brainstorming session was conducted to isolate the root causes of these threats. After conducting an analysis using the Pareto-Lorenz diagram, the threats that appeared most frequently in the respondents' responses were specified. The result of the work is to propose actions that can reduce or eliminate these threats.

The use of quality management tools to ensure safe working conditions at CO2 laser workstations

Abstract Dynamic development of various technologies replacing existing, difficult or in various ways arduous, is the reason for replacing equipment with modern ones. New equipment may be associated with a different power supply, a different way that the construction materials are processed or the tools used, than the previous one. Then arises a need to re-examine whether the working conditions at a workplace are safe, what onerous and hazardous factors are associated with the work. An example of such a technological change could be a laser processing, when equipment using a concentrated energy stream, properly controlled, produces a specific effect on materials. However, along with the benefits of the new technology, come also many risks, such as the effects of radiation on matter and the human body, electricity, fire hazards, the problem of toxic emissions and others. This paper presents the problem of ensuring work safety at a newly commissioned CO2 laser station. Technique of brainstorming was used to identify and analyze the working conditions and types of hazards. These may be different from what was previously known, partially known, or even unconscious. Ishikawa diagram was developed and shown to be an effective tool for detailing and structuring problems in relation to safety. In the case of a technical problem, a poka-yoke solution to eliminate the hazard was proposed. Problems occurring at the workstation during machining and related to its operation were assigned, using the affinity diagram, to specific departments of the company, according to its work organization, which can significantly facilitate the management of the work and employees of the different departments in the future, in order to ensure safe and hygienic working conditions.

Prawna dopuszczalność stosowania instrumentarium zarządzania jakością przez jednostki samorządu terytorialnego

The subject of the considerations is the use of quality management instruments by local government units. The analysis of their activities shows that in their practice they implement quality-oriented measures in different areas. This fact is confirmed by public information available on the BIP website, describing, for example, the implementation of a given system or the use of a specific methodology or quality management tool. The legal bases for the use of quality management tools by local and regional authorities need to be examined in order to determine the content of the legal provision giving them the power to implement quality-related measures. Consequently, the article reaffirms the thesis on the legal admissibility of using the instruments of quality management by local government units, indicates its scope and formulates the concept of quality management instruments in the context of the functioning of local government.

APPLICATION OF QUALITY MANAGEMENT TOOLS TO IMPROVE THE WORK OF THE SBERMARKET

This article discusses an example of the use of quality management tools in the process of the activity of the grocery retailer SberMarket. To assess the quality of the order delivery process, a checklist, a Pareto chart and an alternative control card were developed. With the help of these tools, the main inconsistencies in the work of couriers were identified.

INSTRUMENTS OF QUALITY MANAGEMENT IN TASKS OF THE SYNTHESIS OF CHARACTERISTICS AND INDICATORS INTENDED FOR THE DEVELOPMENT OF THE ENGINEERING FACILITY

The work is devoted to the consideration of quality management tools in the tasks of synthesis of characteristics and indicators of an engineering object intended for development. The relevance of the research is presented in the coordination of the consumer characteristics of the engineering object proposed for development, the formation of a list of technical characteristics and the establishment of the indicators of the object corresponding to these characteristics; at the same time, on the one hand, it is necessary to meet the requirements of the customer to the greatest extent (mainly related to the process of operation of the object), and on the other hand, to ensure the necessary conditions for the effective and full-fledged organization of works on the creation of the object with mandatory objective assessment of quality. It is asserted that the tools used in the process of synthesis of technical characteristics and technical indicators corresponding to these characteristics must necessarily comply with the provisions of system analysis. Tools that satisfy the specified conditions are quality management tools, a significant part of which, with appropriate modification, can be effectively used to solve the considered synthesis task. In addition, the use of these tools allows you to perform a combination, to solve in parallel the specified tasks of synthesis and formation of the structural and functional scheme of the object, that is, to move to the task of structural synthesis of the engineering object intended for implementation. The purpose of synthesis of the characteristics and indicators of both the object as a whole and its component parts based on agreed consumer properties (consumer quality) is proposed to be the consistent use of quality management tools adapted (modified) in view of the implementation of these procedures, namely a tree diagram; affinity diagrams; matrix diagram. It is noted that the use of the specified tools allows to combine and solve the given tasks of synthesis and formation of structural and functional solutions of objects in parallel, to proceed to the task of structural synthesis of the planned engineering object.

Review of foreign experience in the implementation of eHealth

A review of studies, presentations and reports of the Regional Office for Europe of the World Health Organization (WHO) devoted to the experience of European countries in the formation of cross-border eHealth and the use of quality management tools for medical activities to reduce risks when introducing innovative solutions in health systems was carried out. In order to comprehensively assess the information received, a SWOT analysis was fulfilled – an analysis of strengths (S), weaknesses (W), opportunities (O) and threats (T), internal and external factors that influenced the development of cross-border eHealth in the European Union. It is shown that in European countries with a developed health care system, the leading direction in building cross-border e-Health are innovative technologies and advanced solutions aimed at improving the interaction of medical systems: Electronic Health Record (EHR), Health Information Exchange (HIE), Telemedicine Technologies (Telehealth), and Personal Health Records (PHR). The analysis of the strengths and weaknesses of this technologies, as well as the main problems that have affected the transition to eHealth and the implementation of information and communication technologies in medical organizations of European countries has revealed common factors and patterns that can be taken into account for the digital transformation of the health system in the Russian Federation.

Upravljanje kvalitetom u industrijskim preduzećima - empirijska studija sistema upravljanja kvalitetom u Češkoj

Since monitoring, managing, sustaining and improving the quality are is so important to the competitiveness of the company, it is advisable to use a variety of Quality Management tools (QMTs) and techniques, in addition to comprehensive Quality Management Systems (QMSs). The main aim of this research study is to explore the connection between Quality Management System (QMS) and selected Quality Management tools (QMTs) in industrial companies in the Czech Republic. This study summarizes the results of the online questionnaire survey between April 2017 and July 2017. The final sample consisted of answers from 200 companies. It has been found that 46% of surveyed companies monitor and evaluate quality of their business processes. Furthermore, it has been found that 59% of surveyed companies are ISO 9001 certified. Larger companies tend to monitor and evaluate quality of their business processes and to have ISO 9001 certification. The relationships between the use of Quality Management tools (QMTs), monitoring and quality assessment of business processes (MQABP) and ISO 9001 certification have been found based on the Pearson's Chi-square Test of Independence, the Fisher's Exact Test of Independence and the Column Proportions Z-Test.

The Influence of Excellence on Municipal Performance: Quasi-Experimental Evidence From the Czech Republic

This article examines the impact of excellence-promoting policies on the actual performance of municipalities in the Czech Republic. In this analysis, the performance of municipalities that have received awards for the use of quality management tools is compared with a selected group of municipalities that did not receive awards. Data envelopment analysis (DEA; with constant and variable returns on the scale), free disposal hull (FDH), and Order-M methods were utilized to represent performance. For the actual performance comparison, a quasi-experimental design was used. The analysis of outputs using the difference impact method found that this specific public policy did not have a positive impact on the efficiency of municipalities. If the difference-in-differences method is used, the opposite is achieved. However, the technical efficiency gains are very small. The use of the quasi-experimental design along with the determination of inputs and outputs which are characteristic of the Czech Republic also offers a contribution when this method is being applied to the assessment of institutions in the form of local governments.

ESTRATÉGIAS DE GESTÃO DA QUALIDADE E GESTÃO DE MATERIAIS DE UMA FARMÁCIA HOSPITALAR: REVISÃO INTEGRATIVA DA LITERATURA

Objetivo: identificar as estratégias de gestão da qualidade e gestão de materiais utilizadas para a organização do processo de trabalho da farmácia hospitalar. Método: trata-se de uma Revisão Integrativa da Literatura realizada em quatro bases de dados. A coleta de dados ocorreu no mês de setembro de 2019. Os dados foram analisados por meio de estatística descritiva, de modo que foi possível fazer a contabilização e a descrição dos dados encontrados. Resultados: a amostra foi composta por 29 artigos, todos publicados no Brasil e a região que teve uma maior quantidade de artigos disponíveis foi a Sudeste. O instrumento de organização mais utilizado foi o questionário estruturado, citado em 17,24% (n=05) dos estudos, também foi identificado a utilização de ferramentas de gestão da qualidade. Dentre os benefícios, os mais citados foram a redução de custos para as instituições e a otimização do trabalho. Conclusão: a gestão do setor de farmácia hospitalar ainda é pouco discutida e a falta de trabalhos sobre o assunto se apresentou como uma dificuldade para o desenvolvimento da revisão de literatura.
 Palavras-chave: Gestão de materiais. Controle de qualidade. Serviço de farmácia hospitalar. Gestão em saúde.

Determination of peculiarities of analysis of integration risks in projects of creation of transport and logistics centers

The object of research is the risk of tearing of integration ties between the participants arising in the projects of creation of transport and logistics centers. The specific features of the concept of "integration project risks" are defined, which include the risks that may affect the integration in the project and lead to disruption of the project as a system by breaking the integration links between its participants.One of the most problematic places is to identify integration risks in the pre-investment phase of the project, in the process of qualitative and quantitative risk analysis. However, integration risks are hardly taken into account when designing transport and logistics centers. Particular attention is paid to logistical and project risks. Integration risks combine the features of both logistics and project risks and can lead to negative consequences for a logistics project.The study used qualitative risk analysis methods, namely Pareto analysis and ABC analysis, which allowed the project participants to be divided into groups with large, medium and low integration ties. Taking into account the number of transactions performed between the participants made it possible to determine the power of integration links. The combination of the results of the ABC analysis and the determination of the integration capacity is the basis for the creation of a matrix of integration potential of the project participants.In the course of the work, a qualitative risk analysis was carried out according to the proposed sequence of the project of creating a transport and logistics center. The use of quality management tools and the integration potential matrix developed by the authors made it possible to identify the many project participants who have the greatest impact on project integration.The use of the proposed approach to qualitative risk analysis of the integration gap between project participants at the beginning of the project will allow the identification of participants with high integration potential. extremely negative consequences.

Use of Quality Management Tools and Methods Is Essential to Support Effective Governance of Healthcare Organisations

For healthcare organisations, a significant governance responsibility is for quality of health care provision. This is an important reason for governance boards to have good understanding of quality management and patient safety systems and processes that guide provision of all aspects of healthcare.
 It is also important that there is structure to how governance activities are undertaken. Use of quality management tools and methods can provide that structure and support systematic and consistent governance decision making. Using quality management systems and frameworks should be a pre-requisite for effective governance.

Ishikawa diagram applied to identify causes which determines bearings defects from car wheels

The use of quality management tools plays a great role in improving the quality of products or services offered and helping to ensure the internal efficiency and effectiveness of the organization as well as improving customer satisfaction. Considering the advantages of using quality management tools, the author of this paper presents a study on the application of the Ishikawa diagram for the problem of bearing defects from car wheels. A list of potential causes that generated the studied problem was made. Brainstorming method has also been used in this regard. The identified causes have been classified into four main categories: Man (M), Manufacturing of bearings (M), Service - Bearing replacement (S), Exploitation of the car (E). It resulted a new model of the Ishikawa diagram, that has the formula 2M + S + E. The Ishikawa diagram determined and presented in this paper identifies the causes that generate a non-quality type problem. The diagram provides the advantage of a correct orientation to correct nonconformities, as well as the basis for further studies with other appropriate methods, solutions or measures to eliminate the causes. This case study presented in the paper may be the basis for other studies related to the proposed problem.

Use of quality tools and techniques and their integration into ISO 9001

PurposeThe purpose of this paper is to focus on the use of quality management tools and techniques and their integration into the ISO 9001:2008 standard in a wind power (WP) sector supply chain (SC).Design/methodology/approachThe research project was carried out in 119 WP sector SC companies (i.e. component suppliers, wind turbine assemblers and wind farm operation and maintenance services) using the questionnaire method. The companies selected employ quality management systems (QMSs) which conform to the ISO 9001:2008 standard.FindingsThe survey findings reveal that the degree to which quality tools and techniques are used in the WP companies can be characterised as “high”. The results show that internal audits, flowchart diagrams and cost of poor quality are the most-commonly applied tools and techniques, although they also indicate some areas for further improvement, for instance, when using advanced and complex quality techniques such as design of experiments, quality function deployment or business process management. In addition to this, the findings reveal that ISO 9001:2008 establishes a favourable environment for the use of quality tools and techniques.Research limitations/implicationsThe study was based on the perceptions of quality managers, quality engineers and company managers (subjective data) and did not examine the reasons for either not implementing and/or the difficulties encountered while implementing quality tools and techniques.Practical implicationsThe specific findings indicate that employing quality tools and techniques is useful for managers, not only when implementing a QMS, but also when suggesting recommendations for improvement.Originality/valueA change of developing a framework integrating the main QT&T procedures into the main ISO 9001 processes.

The Use of Quality Management Techniques: The Application of the New Seven Tools

ABSTRACT The implementation of total quality management cannot be successful without utilizing suitable quality management tools and techniques. Access to appropriate quality management tools and techniques has been put forward as a vital for successful quality work. Over the past decade, many research that has been conducted dealt with the importance of using quality management tools and techniques and the effects of those on business performance. In spite of the effective use of quality management tools and techniques, many organizations do face difficulties in their implementation. Some common difficulties could be mentioned here: poorly designed training and support, inappropriate use of tools and techniques, as well as poor measurement and data handling. The objective of this research is to show the application of the quality management techniques effectively. A case study was conducted at PT. Zenith Pharmaceuticals which is located in Semarang, Indonesia. The company encounters a problem on a production floor. There are a large number of products that are not associated with customer specifications. The new seven tools are then employed to identify and recognize the factors which could cause the Triocid strips become defective. In the end, the quality improvement design is proposed to minimize the number of product defect.

The Usage of Video Tutorials, Personal Support and Written Instructions for Knowledge Acquisition and Refreshment

<p><strong>Purpose:</strong> The target of this study is to reveal which aids used are the best method for acquiring knowledge. Especially by the use of Quality management tools regarding spreadsheets and statistics software. Therefore video tutorials, personal support and written instructions, as aids, are compared with and without time pressure.</p><p><strong>Methodology/Approach:</strong> Students of the quality management class participated in two tests in order to capture user behavior. In the first part the students <br /> (n = 56) were asked about their user behavior regarding aids after a project that lasted several months. In the second part the students (n = 40) were given two aids and captured which aids they are using. The duration period and the quality of the results were also documented. At the end of both tests, the students were asked about their future favorite aids.</p><p><strong>Findings:</strong> The first test revealed that 73% of the students used the video tutorial as an aid for their work. In future situations the students would work with written instructions, as long as there is no time pressure. If time limitation is a factor, they would rather work with video tutorials again. The second test confirmed that using video tutorials allowed for a shorter duration period. 48% were using the video tutorial while 38% used the written instruction. The suitability rating of the aids as well as the quality of the result did not differ. In future situations, the students would work again with video tutorials with or without time pressure.</p><p><strong>Research Limitation/implication:</strong> The usage of video tutorials, personal support and written instructions for the application of Quality management tools with the use of appropriate software has been examined. The results do not show conclusions about the extent to which the aids are used for the mediation of complex issues. Follow-up studies are required for this purpose.</p><p><strong>Originality/Value of paper:</strong> Among these three aids with regard to time pressure, video tutorials as well as the personal support seem to be the most efficient. If time pressure was applied to the test setting, the video tutorial was preferred. In the considered setting the use of video tutorials is recommended.</p>

Implementation of cleaner production along with quality management tools

Abstract Industries use management models and tools to meet environmental standards, while maintaining economic growth at a sustainable level. There is a growing body of knowledge about the implementation of cleaner production methods; however, questions as to which tools to use in the collection and analysis of data about the production process, or how to prioritize actions for improvement of the production process, have not yet been adequately addressed. This article evaluates models in order to obtain a method that integrates the concept of cleaner production integrated method (CPIM) with quality management tools and techniques. Cleaner production methods alone are very vague and the application of its stages is far from clear. So the use of quality management tools would give the much required support for the implementation of cleaner production programmes. To evaluate this model, a case study is presented in an industry in the food sector. This research has enabled the analysis of the applicability of the method and its impact in reducing waste generation and consumption of natural resources. As a result, a 19 per cent reduction was obtained in total waste generation and 35 per cent reduction in waste generation in the main sector where the method was applied.

ANALYSIS OF THE CAUSES OF DISTORTION CASTINGS AFTER HEAT TREATMENT

The article is focused on the use of Quality Management tools to identify causes of formation deviations dimensions in cylinder head castings. Moreover, methods of production of castings made from alloy AlSi9Cu1, heat treatment of castings, as well as requirements of their quality are described. Research of the influence heat treatment parameters on the changes of castings' dimensions, with using Quality Management tools (Ishikawa diagram) is described too. In order to optimize the process for eliminate of deviations, experiment for modelling parameters of heat treatment was designed. The results processed in the Pareto diagram clearly pointed out the causes. Dimensional deviations were created during the heat treatment process. We have found the largest distortions in castings were created during rapid cooling. The article gives important information about using of research results in the production of cylinder head castings.

Método de Análise e Solução de Problemas (MASP) apoiado no cliclo PDCA: um estudo bibliográfico

As empresas ja entendem que a busca pela qualidade em seus processo não é mais uma opção estrategica, mas questão de sobrevivencia no mercado. A correta utilização das ferramentas de gestão de qualidade necessita de conhecimento sobre elas e resulta na perfeita execução da etapa de melhoria. Este trabalho tem como objetivo analisar 6 artigos cientificos publicados nos ultimos 5 anos em revista cientificas que trabalham a tematica Método de Análise e Solução de Problemas (MASP) apoiado no ciclo PDCA, mais especificamente, indentificar nas amostras selecionadas qual o ponto de similitude de sucesso na aplicação da metodologia.

Use of quality management tools to analyse delivery exceptions in the motor carrier industry: a case study

The study adopts quality management tools to analyse data obtained from the operations of a motor carrier on delivery exceptions. Delivery exceptions are defined as damages, shortages, and overages that results due to a delivery attempt. An exception occurs when a package or shipment encounters an unforeseen event, which could result in a negative effect on the delivery performance. Examples of exception include address unknown, damage to shipment, or signature not received. The ability of a motor carrier to deliver products to the customer with little or no exceptions can be a key selection criterion for shippers in choosing motor carriers. Using an actual case study scenario, we identify root causes of delivery exceptions using quality management tools and classify the exceptions in one of six categories. Major causes of the exceptions are identified and categorised and recommendations on how to mitigate these exceptions are proposed.

Total Quality Management in Service Sector: Case Study of Academic Libraries

Quality normally focuses on fulfilling needs, and preferences of customers. Customer-driven quality product and service ensure to satisfy the requirements of customer beyond their expectations. As the organizations improve the quality standard of their product and services the customers’ expectations change eventually. Keep this in mind, the fast growing organization anticipates the change and improves its quality product and services continuously. This aspect encourages widespread use of quality management tools, including cost of quality, process integrity, and various measurement techniques for the survival of the organization. Total Quality Management (TQM) acts as one of the powerful management tool which integrate both internal and external customer and able to provide quality services with limited resources. Present paper deals with TQM in academic libraries and aims to focus on how they can provide better quality products and services to stake holders. Since continuous change is occurring in the field of library and information services, academic libraries have to offer learning materials in all format, i.e. print (books and Journals, reports) as well as electronics medium(through digital networked information services). Attempt has been made in this paper to examine how academic libraries can able to provide quality services to their customers with limited resources by adopting quality management tool like TQM.