Use Of Critical Incident Technique Research Articles

The use of critical incident technique in population health intervention research: lessons learned.

The use of critical incident technique in population health intervention research: lessons learned.

Reciprocal benefits, legacy and risk

Purpose– The purpose of this paper is to explore the beliefs held by managers about their roles as facilitators of learning with their employees in a public utilities organisation.Design/methodology/approach– The research was based on Ellinger and Bostrom’s (2002) study on managers’ beliefs on their role as facilitators of learning in learning-orientated firms. Abductive research logic was used in a small sample in depth qualitative study using critical incident interviews.Findings– Managers in the study conveyed strong self-efficacy and outcome beliefs confirming the central role in workplace learning of line managers who adopt a coaching approach. Key new insights were also found in managers’ beliefs on acting as role models within the organisation and their beliefs on the need to manage skills-related organisational risk.Research limitations/implications– A key limitation of the research is inherent in the use of critical incident technique, as it provides information on the nature of “atypical events” as opposed to more gradual, tacit and typically ongoing learning at work.Practical implications– The managers’ belief map derived from the data provides a context-specific “target of change” with which to challenge the wider organisation regarding learning facilitation. The research also shows how industry-specific contexts may provide specific pathways for developing managers in their role as facilitators of learning.Originality/value– The value of the research is twofold: first, providing further validation of the findings from Ellinger and Bostrom’s (2002) research on managers’ beliefs on the effective facilitation of workplace learning; second, additional insights on managerial beliefs regarding role modelling and succession planning are identified, and the implications for management development are discussed.

Mature Students Speak Up: Career Exploration and the Working Alliance

This exploratory study was undertaken to learn more about how mature students perceive the career counselling process in a post-secondary institution. Through the use of critical incident technique this study examined how three mature students interpret their relationship between themselves and their counsellors. Significant factors identified as contributing to a positive interpersonal connective bond were considering the whole of the clients’ experience, integrating career and personal concerns, introducing assessment tools appropriately, and utilizing counsellor self-disclosure appropriately. This study highlights the importance of utilizing critical incident technique in career counselling, the importance of the working alliance for mature students, and identifies possible counselling applications to consider when working with this population.

Learning leadership through practice – healthcare managers' experience

PurposeThe aim of this study is to describe the experience of Swedish healthcare managers (HCMs) of learning leadership through practice.Design/methodology/approachThe study is based on a qualitative approach, and critical incident technique guided the data collection. Interviews with 22 hospital HCMs provided a total of 50 narratives. These narratives were categorised by classifying them according to their manifest content, and a latent content analysis resulted in categories with additional sub‐categories.FindingsLeadership learning occurred in relation to reorganisation, developmental work and conflicts. About 50 per cent of the narratives were classified as “managing conflicts”. The learning outcome in the classes was related to the categories “personal development”, “interpersonal leadership qualities” and “developing leadership strategies”. About 50 per cent of all learning outcome was a result of managing conflicts.Research limitations/implicationsTo be able to transfer the findings to a wider context in healthcare, further research into experience‐based leadership learning in healthcare is needed.Practical implicationsA majority of the narratives as well as the learning outcomes are related to managing conflicts. This indicates that in management development programmes, as well as leadership courses, the focus on conflict management should be extended, and also that HCMs need support from their employer in their conflict management duties.Originality/valueWith its use of critical incident technique, this study contributes to an understanding of HCMs' experience‐based leadership learning – a field in which limited research has been conducted.

Using critical incident technique (CIT) to capture the voice of the student

Purpose – The aim of this paper is to compare the use of critical incident technique (CIT) for gathering student feedback in higher education (HE) with the more traditional and commonly used questionnaire survey method.

Inconsistent use of the critical incident technique in nursing research

This paper is a critique of the use of critical incident technique in nursing and a demonstration of how its development has resulted in inconsistency and confusion. Critical incident technique is used globally by nurse researchers to explore a plethora of nursing issues. Its main strengths are flexibility and adaptability, but its popularity has resulted in ambiguity and confusion. A search of the CINAHL database for the period 1956-2007 was performed using the search terms critical incident technique and nursing. Together with hand searching, this produced a total of 59 papers. The papers were analysed according to country of origin, research topic, sample size, data collection method, inclusion/exclusion criteria, data analysis and terminology. We then categorized the results of this analysis depending on similarities and differences in the papers. We focus on two areas: methodology and terminology. From a methodological perspective critical incident technique has become inconsistent and in relation to terminology, the diverse language associated with the technique has created confusion. Moreover, issues of rigour may be compromised as a result of this inconsistency. A great deal of inconsistency has been created by nurse researchers' attempts to advance critical incident technique. This has led to confusion, which is not helpful for advancing nursing knowledge. While embracing the continued development of critical incident technique, we advocate a standardized approach to its use. Unless nurse researchers are alert to the methodological and terminological inconsistencies in use of the critical incident technique, it risks becoming an interminable quagmire through which navigation will be impossible.

Mapping the motivations and intentions of technology orientated entrepreneurs

The role of entrepreneurs in stimulating growth in the small business economy has received significant interest in the last three decades. This growing interest is prompted, in part, by the government’s assumption that the establishment and expansion of existing small firms could be greatly enhanced by the promotion of entrepreneurial education programmes in colleges and universities. Whilst there has been significant interest in the role, type and effect of entrepreneurs in the economy, few studies have examined the effect of entrepreneurial programmes on the progression of an idea through to commercialisation. This is because such research, whilst seemingly desirable, is problematic. Evidence can be gleaned through the development of suitable conceptual frameworks and methods, to assess the role and impact of entrepreneurial programmes on the commercialisation of products or processes, and the enhancement of entrepreneurial capabilities. To address this problem, the research will examine different approaches and frameworks that have been developed and applied hitherto. The objective of this will be to highlight the difficulties in assessing the motivations, cognitive and behavioural changes of entrepreneurs. Also, the research will demonstrate the need to undertake adequate controls, which illustrate possible improvement in entrepreneurial capabilities, networks, and credibility in comparison to students that embarked on courses without entrepreneurial elements. The process will confine itself to business development within the higher education (HEI) context. The MSEC has as its remit to provide opportunity, education, awareness and training to foster entrepreneurship within science and engineering departments across four universities in Greater Manchester. This setting will provide a unique situation in which to investigate the development of germinal technology businesses from the inception of an idea to the point of incubation, prototype development and investment. There is a requirement to understand the needs of the virgin entrepreneur, possible obstacles to commercialisation and the process of new venture creation. The methodology to be adopted has been identified, and forges new ground on combining positivist and phenomenological paradigms. The multi–paradigm approach supports the use of critical incident technique to reveal greater insights in to the personal and cognitive development of virginal entrepreneurs, the suitability of enterprise programmes to act as catalysts for venture creation, and their role in supporting technology transfer. The research will not only confine itself to examining undergraduate and postgraduate projects within MSEC’s business creation unit, but will also continue to assess the experience of entrepreneurs’ when they leave the programme. The research also documents the economic contribution of the programme, in terms of generation of new technology–based firms and the impact of entrepreneurs joining established small firms. Ultimately the aim is to build a long–term picture of the role of enterprise programmes in HEIs that will inform policy and practice.

Phenomenology without phenomena: a discussion of the use of phenomenology to examine expertise in long‐term care of elderly patients

Phenomenological approaches to research have gained popularity in nursing research over past years, in particular the use of critical incident technique. Phenomenology can be traced back to existentialist philosophy where it is expounded in the work of Husserl and Heidegger. One of the most notable examples of phenomenological research in nursing has been the work of Benner who has used this approach to examine expertise in nursing. This paper is an account of a study which attempted to adapt phenomenological methods to the investigation of expertise in nurses working in long-term care settings, which was curtailed by the apparent inability of nurses in the study to identify any significant incidents. The paper examines this problem in the light of existentialist philosophy and suggests that the apparent lack of expertise identified in the nurses might be due more to a tendency of phenomenological studies to focus more on articulation than on attunement or potential, the other elements of dasein. The paper concludes that attention to these elements is required when phenomenology is used.

An Exploration of Students′ Library Use Problems

The use of critical incident technique to highlight problems of student library use at Manchester Polytechnic Library is described. The basic premise of the research was that students′ self‐sufficiency could not be increased until these problems were more fully understood. Critical incident technique uses broad prompts to allow the subjects to describe a specific incident, thereby providing a clear picture of the actual problem. The resulting interviews revealed a wide spectrum of problems, ranging from the use of the catalogue and difficulties locating books to the reluctance of students to ask for help and a phenomenon identified as library anxiety.

USE OF CRITICAL INCIDENTS FOR PLANNING, IMPLEMENTING, AND EVALUATING A TRAINING PROGRAM FOR FOSTER GRANDPARENTS

The authors report the planning, implementation, and evaluation of a training program for foster grandparents employed at a residential diagnostic and treatment center for disturbed children and youth. The training needs were assessed by task and performance analysis procedures, including the use of critical incident technique. A scoring procedure derived values for various responses to a set of problem situations presented to each foster grandparent. The training objectives focused on the role of the foster grandparents in helping their charges to develop socially acceptable behavior. A cognitive problem‐solving strategy was taught by use primarily of role‐modeling and role‐playing methods. The effectiveness of training was evaluated by comparing pretraining scores on a problem situation test with posttraining scores. Foster grandparents who had been highly rated by supervisors on an independent criterion improved with training; the others did not.