Quality User Research Articles

Microstructural evolution and high temperature hot corrosion behaviour of AlCoCrFeNiTi high-entropy alloy coatings

The fuels used contain undesirable impurities such as Na, V, K, S, and Mg in gas turbine engines. These impurities react with hot components under service conditions, leading to the deterioration of the thermal barrier coatings (TBCs) structure and the formation of hot corrosion damage. In this study, metallic powders containing CoNiCrAlY were deposited as bond coat on Inconel 718 superalloy material using high velocity oxygen fuel (HVOF) coating technique. High entropy alloy (HEA) powder containing AlCoCrFeNiTi was synthesized as coating material using mechanical alloying (MA) method. AlCoCrFeNiTi powders were produced using atmospheric plasma spray (APS) coating technique. The produced coating system was subjected to hot corrosion tests at 700 °C and 800 °C temperatures for different time periods in corrosive environment conditions containing Na2SO4 (sodium sulfate) and V2O5 (vanadium pentoxide). Hot corrosion behavior of the coating system was determined, damage formations and degradation processes were investigated in detail. As a result of the determination and synthesis of HEA powder materials, production of coatings, experimental studies and hot corrosion test studies under service conditions, it was seen that the Ti-containing AlCoCrFeNi HEA coating system has usable qualities without any damage such as cracking, buckling or spalling.

IMPLEMENTASI METODE WEBQUAL 4.0 TERHADAP KEPUASAN MAHASISWA PADA PENGGUNAAN SISTEM INFORMASI AKADEMIK (SIAKAD) UNIVERSITAS PRABUMULIH

The rapid development of information and communication technology has driven increased efficiency across various sectors, including academics. The Academic Information System (SIAKAD) at Universitas Prabumulih is an integrated service for lecturers, students, and staff to support academic activities. This study aims to evaluate user satisfaction with SIAKAD using the Webqual 4.0 model, which assesses website quality based on three dimensions: usability quality, information quality, and service interaction quality, and their impact on user satisfaction. The results of this study are expected to provide a comprehensive overview of SIAKAD's strengths and weaknesses, serving as a foundation for future system improvements.Keywords: SIAKAD, User Satisfaction, Webqual 4.0 Method

Efficiency Assessment of the Production of Alternative Fuels of High Usable Quality within the Circular Economy: An Example from the Cement Sector

This article aims to present the mechanisms regulating the waste management system of one of the European countries that affect the cement industry. This publication analyses the possibility of using selected fractions of municipal and industrial waste as alternative fuels, including an analysis of ecological costs and benefits. The methodology includes the analysis of production data and the calculation of savings resulting from the use of alternative fuels. On this basis, ecological aspects were also indicated that should be taken into account when analyzing the profitability of the investment. Production data from an example Polish cement plant were used to analyze the research problem. Based on the guidelines of environmental standards and technical specifications, the parameters that PASr alternative fuels should meet were calculated in the company laboratory. This fuel type was then calculated in terms of emission intensity and production efficiency. The research results obtained in this paper study emphasize that the change in cement clinker production technology toward the use of waste raw materials and secondary fuels does not lead to an increase in heavy metal emissions to the extent that would justify qualifying cement as a material requiring systematic control of its harmful impacts on humans and the natural environment. The conclusions show that the use of alternative fuels reduces CO2 emissions and production costs, without negatively affecting the efficiency and production volume. The average energy requirement for the production of 1 ton of cement is approximately 3.3 GJ, which corresponds to 120 kg of coal with a calorific value of 27.5 MJ per kg. Energy costs account for 30–40% of the total cement production costs. Replacing alternative fuels with fossil fuels will help reduce energy costs, providing a competitive advantage for cement plants that use it as an energy source. The presented considerations can provide an answer to all interested parties, including representatives of the executive and legislative authorities, on what path the sector should follow to fit into the idea of sustainable building materials and the circular economy.

Pokrywa glebowa miasta Lublina (wschodnia Polska)

Lublin is a voivodeship city located in the Lublin Upland (Eastern Poland). The study aimed to present the spatial differentiation of soils of the city of Lublin and some of their properties. The knowledge of soil cover is very important for spatial planning and for protection and proper use of soil resources of each city. The environmental-genetic map of Lublin’s soils included in this work was made on the basis of soil-agricultural map in the scale 1:25 000 of Lublin and the soil-habitat map of the Świdnik Forest District. The soil units distinguished on the map were classified according to the Systematics of Soils of Poland (2019) and the international soil classification (World Reference Base for Soil Resources, WRB). The spatial variability of Lublin’s soils is determined by the occurrence of different parent rocks, relief, water relations, vegetation cover and human activities. The main soil units occurring within the city of Lublin include: brown soils (WRB: Eutric/Dystric Cambisols), rusty soils (Brunic Arenosols), podzolic soils (Albic Podzols), clay-illuvial soils/lessive soils (WRB: Albic/Haplic Luvisols), black earths (WRB: Gleyic Phaeozems), chernozemic rendzinas (WRB: Rendzic Phaeozems) and brown rendzinas (WRB: Calcaric Cambisols), chernozemic/black alluvial soils (WRB: Fluvic Phaeozems) and ordinary alluvial soils (WRB: Dystric/Eutric Fluvisols), peat soils (WRB: Hemic/Sapric Histosols) and murshic soils (WRB: Murshic Histosols), and technogenic soils (WRB: Urbic/Spolic/Ekranic Technosols). The grain size composition of Lublin’s soils is quite diverse, with the most common being silts, loams and sands with varying proportions of skeletal parts. The reaction of the Lublin soils studied also varies. Very acidic and acidic reaction is present mainly in podzolic and rusty soils and typical acid brown soils. In contrast, proper brown soils are slightly acidic to neutral in the upper genetic horizons. Lessive soils also have an acid reaction in the upper genetic horizons. Fluvisols have a slightly acidic to alkaline reaction, and black earths have a neutral to alkaline reaction. The alkaline reaction is found in rendzinas and technogenic soils, in which significant amounts of calcium carbonate are present. Soil organic matter is mainly accumulated in organic soils (peat and muck soils), as well as in the surface organic horizons (O) of forest soils. In the mineral soils of Lublin, the highest content of organic carbon (C-org) was found in such soils as black earths, chernozemic rendzinas, chernozemic alluvial soils and in some technogenic soils. The usable quality of Lublin’s soils is high. There is a phenomenon of management of land with high bonitation classes for non-agricultural purposes, despite the high fees for excluding such land from agricultural production.

Effect of Telenursing on Supportive Care Needs in Patients with Melanoma and Lung Cancer on Targeted Therapies: A Randomised Controlled Trial Study Protocol.

Background: Telenursing comprises a set of tools and interventions enabling nurses to provide remote care. This study aims to assess the impact of telenursing interventions on the supportive care needs of patients with melanoma and lung cancer who are receiving targeted therapies. Methods: This six-month monocentric, double-arm, randomised, controlled trial study protocol will assess the effect of telenursing on the supportive care needs (primary outcome) in 40 patients (20 in each group) after one month. The secondary outcomes will be monitored at baseline, one, three and six months: supportive care needs (at three and six months), therapeutic adherence, quality of life, usability and satisfaction, performance status, patient-reported outcomes and main adverse events. The SPIRIT guidelines will be used for the reporting. Results: The results from this trial will assess the impact of a telenursing intervention on cancer care. Conclusions: This trial could be a starting point for more extensive studies on telenursing interventions to promote nurses' skills, as well as the quality and safety of care in patients with cancer, highlighting the impact of more outstanding nursing contributions on cancer care. Trial and Protocol Registration: The study protocol was approved by the relevant Italian Ethics Committee Lazio Area 5 (RS1851/23, 2773; 6 September 2023) and was registered on ClinicalTrials.gov (trial registry number NCT06254196).

Technology supported High Intensity Training in chronic non-specific low back pain (the Techno-HIT trial): study protocol of a randomised controlled trial

Chronic low back pain (CLBP) is one of the most common chronic musculoskeletal disorders worldwide. Guidelines recommend exercise therapy (ET) in CLBP management, but more research is needed to investigate...

Analisis Kualitas Sistem Informasi Layanan pada PT. Inti Jasa Kreatif Menggunakan Metode Webqual 4.0

PT Inti Jasa Kreatif is an Event Organizer company that relies heavily on the quality of information systems to maintain smooth operations, efficiency, and client satisfaction. This company uses websites to convey business information. To improve the quality of design and user interaction, PT Inti Jasa Kreatif uses the WebQual 4.0 method in analyzing website quality. This study will analyze the quality of the service information system www.intijasakreatif.co.id with a focus on the aspects of usability, informativeness, and trustworthiness, measuring client needs and satisfaction with services using the Webqual 4.0 method. The Webqual 4.0 method is a method developed to measure the quality of web-based services with the data used being the respondents of the questionnaire that has been distributed. The data collection method uses primary data in the form of questionnaires distributed to 102 respondents. Based on data processing, it can be seen that in the validity test of variable X1 (Usability Quality) the results show that variable X1 correlates with the potential quality of website usability that respondents find it easy to use the website application. From the results above, the author concludes that variable X1 has more influence than variables X2 and X3 on user satisfaction.

ANALISIS TINGKAT KEPENTINGAN DAN KINERJA (IMPORTANCE-PERFORMANCE ANALYSIS) NILAI KEGUNAAN APLIKASI M-COMMERCE

Good application quality can bring user satisfaction to form user’s loyalty and trust in the company. The level of user satisfaction is different between Gojek and Grab even though each them has similarities in application features. Gojek and Grab are trying to make position as the most popular by the community in getting people's needs quickly and efficiently with huge competitive. This study aims to analyze and compare the usability qualities of Gojek and Grab based on the User Experience Questionnaire (UEQ) approach on the dimensions of attractiveness, perception, efficiency, dependability, stimulation and novelty. Measurements are made using Importance-Performance Analysis to graphically measure customer satisfaction so that service quality improvement priorities can be established. The data was collected by questionnaire to 32 selected respondents who accessed the Gojek and Grab applications in the Greater Jakarta area in August-December 2022. Based on the results of the study, the position of the usability quality attributes in Gojek and Grab was visually almost the same for each IPA quadrant. The Gojek application is superior in 5 dimensions to Grab, in terms of attractiveness, perception, dependability, stimulation, and novelty. Grab has one dimension that is superior to Gojek, in terms efficiency.

Comparative Analysis of User Satisfaction of End User Computing Satisfaction, DeLone & McLean and Webqual 4.0 Methods

This study aims to analyze the level of user satisfaction of the SIAP Undip Mobile Application version 2.1.9 using three evaluation methods: End User Computing Satisfaction (EUCS), Delone and McLean, and Webqual 4.0. The study involved 100 Diponegoro University student respondents who used the application. Data was collected through a questionnaire distributed via Google Form and analyzed with SmartPLS 4.0 software to test validity, reliability, and research hypotheses. In this study, there were 11 hypotheses tested with three models. In the EUCS model, one hypothesis is accepted, namely Format has a significant effect on user satisfaction, while the other four hypotheses are rejected. In the Delone and McLean model, two hypotheses were accepted (Information Quality and System Quality) and one hypothesis was rejected (Service Quality). In the Webqual 4.0 model, one hypothesis is accepted (Service Interaction Quality) and two hypotheses are rejected (Information Quality and Usability Quality). The results of this study also provide suggestions for improvement for the development of the SIAP Undip version 2.1.9 application.

The Usable Quality of Information as an Element of the Humanization of Work in the Development of Modern Organizations

Theoretical background: In the article, the authors discuss research on aspects of the human centric approach to the process of implementing IT devices due to the specificity of human resources. The authors emphasize the importance of the dynamic development of modern information technologies (IT), which is of fundamental importance for the sustainable development of enterprises. The authors indicate the possibility of integrating various company resources, and above all, the phenomenon of creating an environment for the increase in the importance of human resources in the process of business digitization. A special place in this process is occupied by IT, which activate the employee through various forms. The authors present research that captures the above aspect in terms of the systemic assessment of the usability of interaction and communication processes. The scope of the work concerns communication with the use of IT devices used in the implementation of the goal-oriented tasks. The authors identified factors contributing to the development of job humanization through the flexible improvement of IT devices in a task related context. Purpose of the article: The aim of this article is to present the findings of a study on the impact of usability on the development of the phenomenon of job humanization among positional employees involved in the manufacturing process. Additionally, it discusses the results of in-depth research seeking to answer the question: Do multifunctional information devices, not dedicated to the profile of professional activities, hinder the employee’s work? If not, what are the consequences for job humanization? Research methods: The objective of the study was achieved through the use of structured interview methodology. Subsequently, in-depth research was conducted. Main findings: The results obtained indicate a relationship between the usability of information technology devices and the frequency of their use in the workplace. The outcomes of relational interviews highlight the significant importance of sophisticated, multifunctional information tools that enhance employee engagement and their interest in implementing forms of job humanization, such as job enrichment and enlargement, autonomous groups, and flexible work methods. The main conclusion drawn from the research is that high usability quality of information technology devices forms the basis for the organizational improvement process. This occurs bottom-up, through the personal engagement of employees and their openness to multifunctional, intuitive information tools. For organizations, these are favorable conditions for implementing various forms of organizational humanization. However, a question arises about the limits of this phenomenon due to the limited psychophysical capabilities of humans. This topic will be further developed in the subsequent planned research.

Pengukuran Kualitas Layanan Sistem Informasi Poliklinik (SIPOLINK) dengan Metode Webqual 4.0

The Polyclinic Information System (SIPOLINK) is designed to improve the quality of patient service by monitoring medical records more effectively and efficiently at the West Kalimantan Provincial Government Polyclinic. As an agency that handles health problems, the application of SIPOLINK provides significant added value for primary services, especially for users, namely all employees at the Polyclinic. This study aims to assess the quality of the SIPOLINK website services with the goal of improving service delivery to the community. The method used is Webqual 4.0, which includes three variables: usability quality, information quality, and interaction quality. Primary data was collected through a Likert scale questionnaire with 24 statements distributed to 30 respondents. Data analysis was conducted using descriptive statistical methods. The results indicate that interaction quality does not affect user satisfaction, while usability quality and information quality have a significant impact. The quality of SIPOLINK services affects user satisfaction by 87.3%, indicating that improvements in these areas can significantly enhance service delivery to the community.

An alternative approach to ontology-based curriculum development in higher education

Global trends in higher education emphasize the development of curricula that offer greater responsiveness to learners. Creating flexible and responsive curricula will require additional support systems for curriculum management. The first step toward sustainably developing this kind of system is to represent essential curricular information in a way that allows sharing common components across various work processes within the educational environment. The current research implements a new approach for representing curriculum components, by systematically analyzing external source data to extract the basic knowledge, skills and dependencies which then become objects into an ontology. The resulting ontology should act as a computationally-accessible model of the curriculum with sufficient information and usable quality. This paper describes a trial implementation of our approach using actual curriculum documents. Results from performance metrics and expert evaluation validate the proposed strategy and suggest that the approach is feasible for real-world practice.

Website Quality Analysis Using Webqual 4.0 Method And Importance Performance Analysis (IPA) For Improving The Service Quality

The rapid development of technology has made website quality an important factor to consider in an organization. To find out the quality of a website, it is necessary to do a website quality analysis to evaluate whether it meets website standards and user expectations. The sample is the users of the kotasubang.com website analyzed using the WebQual 4.0 method, which measured by some instruments are usability quality, information quality, and service interaction quality that consists of 20 indicators and we used the importance-performance analysis (IPA) method regarding determined indicators/attributes that need improvement and maintenance. We use the Likert scale to get respondents' responses to the questionnaire. The results of the web equal index show that the website quality is categorized as good level, which means there is a good quality of kotasubang.com website. Nevertheless, the management should focus on the negative value of gaps in results that lead to some service quality still needing to be improved, such as clear interaction and relevant information. Meanwhile, the importance-performance analysis (IPA) results show that the prioritized indicators/attributes for quality improvement are easy navigation, interest layout, accurate and detailed information, and user data security. The finding implications could be used by website management as evaluation material in improving and maintaining the quality of its services and providing satisfactory service to users.

Digital Intervention (Keep-On-Keep-Up Nutrition) to Improve Nutrition in Older Adults: Protocol for a Feasibility Randomized Controlled Trial.

Digital health tools can support behavior change and allow interventions to be scalable at a minimal cost. Keep-on-Keep-up Nutrition (KOKU-Nut) is a free, tablet-based app that focuses on increasing physical activity and improving the dietary intake of older adults based on UK guidelines. The intervention targets an important research area identified as a research priority reported by the James Lind Alliance priority setting partnership for malnutrition. This study aims to assess the feasibility of using the digital health tool KOKU-Nut among community-dwelling older adults to inform a future randomized controlled trial. The secondary aims are to determine the acceptability, usability, preliminary effect sizes, and safety of the study and the intervention (KOKU-Nut). This is a feasibility randomized controlled trial. We plan to recruit a total of 36 community-dwelling older adults using purposive sampling. Participants will be randomized 1:1 to either the intervention or the control group. The intervention group will be asked to engage with KOKU-Nut 3 times a week for 12 weeks. Participants in the control group will receive a leaflet promoting a healthy lifestyle. All study participants will complete questionnaires at baseline and the end of the 12 weeks. A sample of participants will be asked to participate in an optional interview. The study will collect a range of data including anthropometry (height and weight), dietary intake (3-day food diary), physical function (grip strength and 5-times sit-to-stand), perceived quality of life (EQ-5D), usability (System Usability Scale), and safety (adverse events). Data collection commenced in March 2024, and the results will be ready for publication by January 2025. Feasibility will be determined on the basis of participants' self-reported engagement with the intervention, and recruitment and retention rates and will be summarized descriptively. We will also consider the amount of missing data and assess how outcomes are related to group assignment. Acceptability will be measured using the modified treatment evaluation inventory and one-to-one semistructured interviews. Transcripts from the interviews will be analyzed using NVivo (version 12; QSR International) software using framework analysis to understand any barriers to the recruitment process, the suitability of the assessment measures, and the acceptability of the intervention and study design. The study aligns with guidelines developed by the Medical Research Council for developing a complex intervention by using qualitative and quantitative research to examine the barriers of the intervention and identify potential challenges around recruitment and retention. We anticipate that these results will inform the development of a future powered randomized controlled design trial to test the true effectiveness of KOKU-Nut. ClinicalTrials.gov NCT05943366; https://classic.clinicaltrials.gov/ct2/show/NCT05943366. PRR1-10.2196/50922.

Analisis Kualitas Layanan Website SMA Terhadap Kepuasan Siswa Menggunakan Metode Webqual 4.0

The problem with the Xaverius 1 City High School website in Jambi is that there are several shortcomings, namely information that is not updated, the web often experiences bugs or errors when accessing available features, loading takes too long, the web appearance is too old-fashioned and does not have clear instructions. The purpose of this study was to analyze the service quality of the Xaverius 1 High School website in Jambi City by applying the webqual 4.0 method and to determine the effect of research variables on website user satisfaction. research that has been carried out using the webqual 4.0 method where there are 3 independent variables (quality of use, quality of information, quality of interaction) and one dependent variable (user satisfaction) and in this study adopted one additional variable from the EUCS method, namely content. This study is a multiple linear regression which produces two hypotheses accepted while 3 hypotheses are rejected. The rejected hypotheses include H1 (quality of use), H2 (quality of information) and H3 (quality of interaction) on user satisfaction, while the accepted hypothesis is H4 (content) there is a relationship with user satisfaction, and H5 regarding all variables influencing user satisfaction. In this study, the researchers suggested to SMA Xaverius 1 Jambi City to improve the website in terms of usability quality, information quality and interaction quality on the website. Which can be seen in the research results of the three qualities have no effect on user satisfaction.

Analisis Kualitas Layanan Data Pokok Pendidik (Dapodik) Pada Smk Negeri 1 Palembang Menggunakan Metode Webqual 4.0

The object of this research is the educator basic data information system (DAPODIK at SMK Negeri 1 Palembang. this research aims to test the quality of information system services. the sample used in this research was school teachers as system users. the sampling technique uses non-probability sampling. the number of samples in this study was 70 respondents. this research uses a qualitative approach. the data analysis technique used for hypothesis testing is path analysis. The method used in this research is Webqual 4.0, which uses 4 indicators: usability, information quality, service interaction quality, and user satisfaction. based on Webqual 4.0 variables. the results of the analysis show that the usability quality score is 2,800 with a percentage level of 84.25%, supported by regression, which proves usability quality has a significant positive effect on user satisfaction. the information quality score result is 2,450 with a percentage level of 84.45%, supported by regression, which proves that information quality has a significant positive effect on user satisfaction, while the service quality score result is 2,100 with a percentage level of 81.33%, supported by regression which proves service quality has a positive effect significant to user satisfaction.

Effect of cognitive training on cognitive function in community-dwelling older people with mild-to-moderate dementia: A single-blind randomised controlled trial.

The purpose of this assessor-blinded, randomised controlled trial was to determine the effect of computerised cognitive training (CT) on executive function, processing speed and working memory in 61 people with mild-to-moderate dementia. The primary outcomes were forward Digit Span and Trail Making Tests (TMT) at the completion of the 6-month intervention. Secondary outcomes included cognitive and physical performance, rate of falls, participant and caregiver's quality of life and usability and adherence to the CT program. The study was registered with the Australian and New Zealand Clinical Trials Registry (ACTRN12617000364370). Intervention group (n = 31) participants averaged 81 min of CT per week, and system usability scores were acceptable (participants: 68.8 ± 22.1; caregivers: 79.4 ± 23.5). There were no statistically significant differences in cognitive or physical performance outcomes between the intervention and control groups at 6- or 12-months (between-group differences [95% CI] for primary outcomes at 6-months: Forward Digit Span -0.3 [-0.8, 0.3]; TMT-A 2.7 s [-14.1, 19.5]; TMT-B -17.1 s [-79.3, 45.2]). At the 12-month follow-up reassessment, the intervention group reported significantly more depressive symptoms and had lower caregiver-rated participant quality of life and higher caregiver quality of life compared to control. This study showed no benefit of the CT program on working memory, processing speed and executive function. Future studies are required to better understand how CT can be used to improve cognitive and physical functioning in older people with mild-moderate dementia.

ANALISIS KEPUASAN PENGGUNA WEBSITE ORLANSOFT MENGGUNAKAN METODE WEBQUAL 4.0

Orlansoft website is an ERP (Enterprise Resource Planning) solution that unifies business operations into a single system that integrates and optimizes business processes and provides real-time critical information for all entities and office locations from a single source. PT Multifortuna Sinardelta, in its business processes, uses the Orlansoft website. The quality of the website greatly affects the level of user satisfaction itself. The higher the quality of a website, the more users will access the website. So far, there is no appropriate method and way to measure user quality of the Orlansoft website. This research examines the extent of user satisfaction in using website services. The Webqual 4.0 method has been successfully applied to similar research with website quality measurement and helps to understand the factors that affect user satisfaction, with three measurement categories including usability, information quality and service interaction quality. From the test results, the calculated F value = 11.536 with a significance of 0.0000011. In this study, the calculated F value is 11.536> F table 2.81 and the significance value is 0.0000011 <0.01, thus it can be concluded that variables X1 (usability quality), X2 (information quality), and X3 (service interaction quality) have a significant and positive effect on variable Y (user satisfaction). This is evidenced by the results of the analysis which gives positive results for each variable on the dependent variable.

Preferensi Pelanggan terhadap Pasar Online

Then the charm of the Shopee Marketplace by using Google distribution from for 1 (one) week, the researcher obtained 97 respondents but those studied by researchers who were only included in the criteria for selecting Shopee products, then excluding 9 respondents who did not choose Shopee products, so only 88 respondents processed with SPSS Multiple regression, all variables remembered Y1, Y2, Y3 were tested one by one with the independent variables X1, X2, X3, X4, X5, X6, X7, so the categories related to the limbic map, the researcher took the three largest Shopee marketplace customer values ​​are family, success and discipline. The family frequency of 91.8% in one family shows that they tend to shop online because they save money without having to leave the house, the Shopee application has been widely available. Success Value 80.6% the value of branches or comments from customers because they will be taken into consideration when buying. Thus the limbic map type of Shopee marketplace based on Hausel's theory is in Discipline/control. Customer preferences seen from the side of affection are influenced by entertainment, personalization and domain name variables. Customer preferences seen from the side of cognition are influenced by the quality of information, usability and domain names. Meanwhile, customer preference based on conation is 54% interactivity, information quality and usability.
 Keyword: customers, online market, marketplace Shopee

Analisis Kualitas Website SMA Menggunakan Metode Webqual 4.0

SMA Negeri 10 is a senior high school in Jambi City. The SMA Negeri 10 website is used as a means to provide information to students or the general public who want to find information about SMA Negeri 10 Jambi City. the purpose of this research is to determine the ratings of website users, to measure the quality level of the website and find out the variables that influence user satisfaction on the website of SMA Negeri 10. the research method used is webqual using 4 variables namely usability quality, information quality, interaction quality and user satisfaction. data was taken by distributing offline questionnaires to student respondents in class X and XI and distributing online questionnaires (google form) to alumni class of 2023 with a total of 270 respondents to users of the SMA Negeri 10 Website, Jambi City. Data processing in this study used IBM SPSS statistics ver 25.0 software.The results of this study indicate that there are 2 variables that have a significant effect on the user satisfaction variable, namely the usability quality variable which also has the greatest influential value and interaction quality, while the other variable, namely information quality, does notsignificant effect on user satisfaction.