ABSTRACT This study examines the relationship between income levels and pro-environmental behavior using a utility customer survey. Amid urgent environmental challenges like pollution and climate change, it investigates how household income influences such behavior. Respondents were divided into high-income (90% or above) and lower income (below 90%) groups. While results were inconclusive, indicating no significant inclination toward pro-environmental behavior in higher-income groups, commonalities in perceived behaviors were observed. Notable differences included larger household sizes, greater satisfaction with natural gas utilities, and longer residency among higher-income respondents. However, factors like age, political preferences, and utility satisfaction showed no significant disparity. Although the high-income group was slightly more inclined toward energy-saving measures, both groups prioritized energy conservation similarly. Income-related discrepancies in self-awareness regarding home efficiency compared to neighbors were negligible. This study augments existing research but suggests the necessity for further research across different jurisdictions and timeframes to measure income’s impact.