The increasing prominence of natural disasters in recent years has made emergency disaster management one of the main challenges for building resilient societies. This way, the warming combination with human-induced urban interventions with climate change reshapes the strategic decision-making that public managers must deal with to promote safety and preparedness. Consequently, it implies complex situations under uncertainty that comprise conflicting dilemmas about which decision-makers (DMs) should establish trade-offs. Given this backdrop, this work proposes a risk-based multidimensional model for assessing urban shelter location against flood risk with Decision Analysis and Multi-Attribute Utility Theory. By using principles of the Queue Theory, the decision model undertakes four criteria that measure in a probabilistic manner the alternatives’ performance when considering urban flood disaster evacuation routes in affected areas. Altogether, it enables the DM to establish his/her preferences with views to rank potential locations for mounting temporary shelters and for planning emergency preparedness in risky areas. Being replicable to any urban context, our proposal has the potential to support and promote the development and implementation of crisis protocols consisting of measures to reduce flood impacts and adapt critical areas to climate change. From a numerical application of the proposed model, the DM is encouraged to explore graphical and tabular visualization tools, as well as sensitivity analysis, to establish in strategic terms how to design and implement emergency shelters to reduce flood risks in urban areas effectively.
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