Parks and protected areas offer a variety of ecosystem services and promote opportunities that enhance human health and well-being. However, these benefits may be jeopardized when overcrowding degrades environmental and social conditions in parks. The COVID-19 pandemic is assumed to have been associated with substantial increases in visitation to parks and protected areas, but patterns in use and degradation varied by site type (e.g., state versus local parks; urban versus rural). In this study, we aimed to understand how changing recreational use patterns during the COVID-19 pandemic impacted parks, and how those changes differed between state and local parks across urban-rural gradients. We distributed a survey asking state park superintendents (n = 36) and local park managers (n = 84) in the state of North Carolina to estimate the extent of environmental and social impacts in their parks both before and during the pandemic. We discovered that, based on managers’ responses, state parks were approximately 12 times more likely to experience heightened environmental impacts and 23 times more likely to experience heightened social impacts than local parks during the pandemic, even when controlling for impact levels prior to the pandemic. We found no significant differences between urban and rural parks. These findings suggest regional parks may be the most vulnerable to environmental and social disturbances during times of heightened visitation, and thus highlight a need for both more resources and more attention to governance issues for these parks. Management implicationsThis study found that state parks in North Carolina experienced more frequent social and environmental impacts, both before and during the COVID-19 pandemic, compared to local parks. This highlights the need to explore measures that can maintain state parks as sources of resilience and recovery during future crises while mitigating park impacts. Proposed strategies include:•Directing park usage to more resilient areas.•Establishing strategic partnerships between parks to enhance capacity.•Education and outreach to minimize visitor impacts.•Establishing emergency funds for parks most likely to be impacted during times of heightened visitation.•Expanding accessible greenspace in anticipation of increased visitation.