ABSTRACT People living in situations of homelessness and drug use experience significant barriers when seeking to access services in the Danish welfare state. Yet rarely are journeys to services examined in depth with attention to the factors that may either support or prevent their completion. Towards this aim, the article employs a ‘service journey’ approach by unfolding an ethnographic case study of a service journey pieced together at the street-level. This is achieved through the collective efforts of outreach workers and a man encountered at a drug consumption room in urgent need of medication. The article highlights the role of serendipity in the construction of such ‘street-level’ service journeys. It thus shows how possibilities for initiating or pushing a particular service journey forward occur through serendipitous outreach encounters. Further, it is shown how service journeys of unstably housed people who use drugs are both conditioned by and come up against other shifting everyday ‘itineraries’ of clients as they seek to piece together a living at the urban margins.
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