BackgroundPublic charging stations (PCSs) have become integral public infrastructure in China, responding to the considerable and rapidly growing demand. Evaluating the service quality of PCSs by a diverse user base has become essential for the effective management of PCSs. ObjectivesIn the group evaluation of PCSs' service quality, which encompasses broad public interests, consensus reaching process (CRP) is commonly utilized to manage group conflicts and achieve evaluation consensus. The intricate interactions among decision makers (DMs) significantly influence the evolution and resilience of collective viewpoints. Against this backdrop, this research aims to develop an adaptive CRP to enhance the discriminatory power of group consensus and improve consensus robustness in the presence of non-cooperative behavior. MethodologyWith the above objectives, this study proposes an adaptive CRP supported by a novel interaction mechanism, consisting of two stages: (1) In the interaction network generation stage, based on the Erdős-Rényi (ER) random network model, innovative interaction signals are generated to guide the generation of an ER-based interaction network, enhancing the dissemination of dominant viewpoints, and constraining the influence of minority opinions. (2) In the decision opinion interaction stage, based on the Particle Swarm Optimization (PSO) algorithm, utilizing novel dual individual fitness functions, the PSO algorithm is employed to formulate the expected updated belief, driving the internal evolution and convergence of opinions. The proposed adaptive CRP is implemented in the group evaluation of PCSs' service quality in Nanjing. FindingsComparative analysis reveals that the proposed CRP offers significant advantages in consensus efficiency, the discriminatory power of group consensus, and consensus robustness in the presence of non-cooperative behavior compared to existing CRPs. NoveltyDiffering from previous CRP research primarily focuses on minimizing adjustment scales, this study emphasizes the adaptive evolution and convergence of opinions, providing a more suitable description of group opinion dynamics. Additionally, from a methodological perspective, this research utilizes the ER network model and the PSO algorithm to support the adaptive CRP at both structural and preference levels, enhancing consensus discriminatory power and robustness.