Service Units Research Articles

Pengaruh Kinerja dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan pada Unit Terminal Inpection Service di Bandara Internasional Soekarno - Hatta

Terminal Inspection Service still often experiences problems with flight service performance and quality due to many reasons for service such as lack of officer training, inadequate equipment, lack of supervision, less effective policies. The aim of this research is to determine the influence of performance and service quality simultaneously on customer satisfaction at the terminal inspection service unit at Soekarno – Hatta Internasional Airport.The approach used in this research is quantitative. Quantitative research is a method in which the research data is in the form of 2 numbers and is analyzed using statistics to test the hypotheses that have been set. Based on the results of the hypothesis test, the t test shows that performance influences customer satisfaction, and the results of the t hypothesis test show that service quality influences customer satisfaction at the terminal inspection service unit. Based on the results of the coefficient of determination test, the R square (R2) value is 0.804. shows that performance and service quality variables have an effect of 80.4% on passenger satisfaction. This shows that the independent variables performance and service quality have a big influence on customer satisfaction at the Terminal Inspection Service unit at Soekarno - Hatta International Airport.

Budidaya Tanaman Hortikultura dan Lumbung Pangan dalam Upaya Pemanfaatan Lahan Pekarangan di Kelurahan Klitren Yogyakarta

One of the characteristics of urban areas is the increasingly limited land that can be used for plant cultivation. Only now, a lot of yard land has yet to be utilized optimally, especially for cultivating vegetables. Klitren Village, in the center of Yogyakarta City, has community-owned yard land that can be used even though the area is limited. This service activity aims to maximize the use of yard land for cultivating vegetable plants, herbal gardens, and food storage. This service activity was carried out in Klitren Village at the Asoka Farming Women's Group (FWG) in July 2022. The service activity was attended by 81 people who were a combination of women members of Asoka's FWG, the Village Head of Klitren Village, Village Agricultural Extension Officers, Lecturers, Students, Research and Community Service Units, and the Klitren Village community from various. The service is carried out through several activities, including making planting media for cultivating vegetable plants, arranging herbal gardens, and providing food barns. 100% of the evaluation results stated that the activity participants knew how to make planting media and food storage. In comparison, 66.7% said they knew how to organize and maintain an herbal garden. 66.7% of the participant's responses to the activities indicated that they were helpful and hoped they could be sustainable and improved.

Experimental and numerical studies of the effect of perforation configuration on heat transfer enhancement of pin fins heat sink

AbstractIn this study, experimental and computational studies of the impact of forced convective flow on the heat transfer characteristics of staggered pin fins with perforations are investigated in a rectangular channel at constant heat flux with Reynolds numbers (Re) of 2 × 103–12 × 103. In particular, cylindrical pin fins with circular longitudinal (L) perforation, longitudinal/transverse (LT) perforation, and longitudinal/transverse/vertical (LTV) perforation perforations are compared to solid pin fins to find out how adding different perforation arrays affects overall heat transfer performance and also to find the best perforation configuration for maximum performance. ANSYS‐FLUENT is employed for numerical simulation, validated by experimental data. Experimental validation is conducted by attaching the heat sink to a Peltier module, inducing heat generation through current on one face in the Armfield Free and Forced Convection Heat Transfer Service Units HT 19 and HT10XC. Results highlight significant increases in Nusselt number (Nu) for perforated pins compared to solid pins, with L perforations at 8%, LT perforations at 33%, and 67% for LTV perforated pins due to transverse perforations that act as slots, which stir up the primary flow and induce secondary flow generated by vertical perforations. Regarding pressure drops, L perforations reduce by 9%, LT by 19%, and LTV by 27% compared to solid pins. The overall enhancement ratio peaks at the minimum Reynold number, notably achieving a 38% increase in the LTV perforation pin fin array. This innovative study holds promise for diverse electronic applications, offering enhanced heat transfer performance in electronic cooling systems.

Mental telehealth in a public child and adolescent psychiatry unit during the pandemic: a qualitative implementation study.

The COVID-19 pandemic led to a prompt implementation of remote care, especially in mental health care. The evidence supporting this modality of care is still emerging, with few qualitative studies describing its implementation in Latin American countries. This study aims to understand the perspectives of therapists and patients regarding the use of telehealth in a child and adolescent mental health unit of a Chilean public service. This is a qualitative study. Two focus groups were defined with 14 professionals, and 16 in-depth interviews were conducted with users of an outpatient child and adolescent psychiatry unit. The data were analyzed using the grounded theory model. In the group of therapists, four main categories emerged: background of mental telehealth, implementation, mental telehealth from the therapist's position, and projections. Three main categories emerged in the patient's group: implementation, evaluation of mental telehealth users, and projections. There are elements in common between the opinions of patients and therapists. Something to note within the patient's group is that, despite accepting remote care and recognizing its positive aspects, aside from the pandemic context, they prefer face-to-face or mixed care.

Quality Assessment of the Information Technology (IT) Unit Services in Three Selected Hospitals in Isfahan City Using the Unweighted SERVPERF Model

Introduction: Considering the crucial role of IT unit in maintaining, preserving, and enhancing information systems and providing timely information to various individuals, the services provided by this unit must be of high quality. In this regard, the present study aimed to evaluate the quality of services provided by the Information Technology unit in three selected hospitals in Isfahan city using the SERVPERF model. Method: This is a quantitative and applied study . The statistical population consisted of all the employees who received service from the information technology unit in the educational hospitals of Isfahan city. The sample size was 351 people based on the Morgan ’s table. The service quality of the information technology unit in the studied hospitals was investigated using the standard questionnaire of the SERVPERF model (non -weighted) in five areas. Results: The average of service quality of the information technology unit was 3.23, which had a statistically significant difference with the average value of 3 (P<0.05). The highest average is related to reliability (3.28) and responsiveness (3.25), respectively. The lowest average is related to the physical and tangible dimensions (3.14 ). Conclusion: The results show a negative gap in the service quality of information technology units in hospitals. To improve the quality of services in the dimensions of empathy, responsiveness, satisfaction, humility, goodwill, and information updates, regular training classes should be held for the employees of the information technology unit.

Automated Screening to Enhance Proactive Consultation-Liaison Psychiatry Services in Acute Medicine Units

Automated Screening to Enhance Proactive Consultation-Liaison Psychiatry Services in Acute Medicine Units

Automated Screening to Enhance Proactive Consultation-Liaison Psychiatry Services in Acute Medicine Units: Evaluation of Service Outcomes.

Automated Screening to Enhance Proactive Consultation-Liaison Psychiatry Services in Acute Medicine Units: Evaluation of Service Outcomes.

Hubungan Pemenuhan Kebutuhan Biologis Dan Sosial Dengan Tingkat Kecemasan Pada Pasien Hemodialisis Di RSUD Cibinong Tahun 2023

Kidney failure is a chronic disease where the kidneys are no longer able to remove toxic substances in the body, resulting in a buildup of toxins as a result. Patients suffering from kidney failure must undergo therapy to remove toxic substances, one of the therapies is hemodialysis. This therapy is carried out in approximately 4-5 hours to remove toxins, there are several accesses, namely with CDL and Cimino. which will cause changes in the physical, socio-economic and psychological conditions of patients undergoing Hemodialysis therapy. These changes will have an impact on the patient's coping mechanisms. Patients undergoing hemodialysis often experience several problems including psychological problems, one of which is often experienced is anxiety. Anxiety is an emotional response to a subjective individual assessment, related to feelings of uncertainty and helplessness and to overcome it is necessary family support. This study aims to determine the biological and social relationship between family support and the level of anxiety in chronic kidney failure patients undergoing hemodialysis. This research was quantitative using a correlation method involving 99 patients in the hemodialysis unit at Cibinong Hospital. To collect data, this study used prepared observation sheets, and statistical analysis was carried out using the Chi Square test. This method was carefully chosen to ensure that the data obtained could be used to evaluate the relationship between biological and social levels of anxiety in hemodialysis patients. With this approach, it is hoped that this research will provide valid and useful findings in supporting efforts to improve the quality of service in the hemodialysis unit at Cibinong Hospital.

The effects of vertical integration and carbon tax on supply chain performance and economic welfare in the maritime industry

ABSTRACT This study investigates the effects of the vertical integration of shipping companies and ports and the carbon tax on supply chain performance and economic welfare in the maritime industry. Specifically, we developed a game-theoretic transport network model that included two ports and two logistic services operated by two shipping companies. We show the following results by deriving equilibria from the models. First, when a port and a shipping company are vertically integrated, the port’s service quality improves and carbon emission per unit service decreases, which in turn positively impacts consumer surplus because the quality improvement increases the overall demand. However, vertical integration harms social welfare if total carbon emissions increase significantly due to vertical integration. Second, shipping companies and ports have incentives to vertically integrate. However, when competition is high, they may fall into a prisoner’s dilemma, meaning that the total profit of a route generated by vertical integrations is lower than the total profit without vertical integration on both routes. This result indicates that when competition is relatively intense, firms have incentives to collude with each other.

Implementation of Inclusive Education in Regular Schools

Implementation of inclusive education is currently a necessity for students who need special guidance in regular schools. Students with Special Needs (PDBK) have the same rights in obtaining education. For the good of the development and social needs of students with special needs, the government must prepare regular schools that accept students with special needs to study together with regular students in general in classes at the same school, these schools as Schools Providing Inclusive Education (SPPI). SPPI must be well prepared, starting from PPDB technical guidelines, curriculum, facilities and infrastructure, financing, learning methods, Special Guidance Teachers (GPK) to meet students with special needs in learning activities at school adapted to the conditions of students with special needs. City/district education offices need to prepare a ULD (Disability Services Unit) which functions as an important institution to facilitate and seek educational adjustments for students with special needs in the implementation of inclusive education. The city/district education office appoints one of the SPPIs to be a Learning Resource for SPPI schools as a source of support in developing learning for students with special needs in schools. Students with special needs, apart from studying in regular classes, also study with a special curriculum called the Individual Learning Program (PPI). PDBK are also taught about life skills accompanied by GPK in inclusive and scheduled rooms.

Identifying the Optimal Area Threshold of Mapping Units for Cultural Ecosystem Services in a River Basin

Mapping cultural ecosystem services (CES) in river basins is crucial for spatially identifying areas that merit conservation due to their significant CES contributions. However, precise quantification of the appropriate area of mapping units, which is the basis for CES assessment, is rare in existing studies. In this study, the optimal area threshold of mapping units (OATMU) identification, consisting of a multi-dimensional indicator framework and a methodology for validation, was established to clarify the boundary and the appropriate area of the mapping units for CES. The multi-dimensional indicator framework included geo-hydrological indicator (GI), economic indicator (EI) and social management indicator (SMI). The OATMU for each indicator was determined by seeking the inflection point in the second-order derivative of the power function. The minimum value of the OATMU for each indicator was obtained as the OATMU for CES. Finally, the OATMU for CES was validated by comparing it with the area of administrative villages in the river basin. The results showed the OATMU for CES was 3.60 km2. This study adopted OATMU identification, with easy access to basic data and simplified calculation methods, to provide clear and generic technical support for optimizing CES mapping.

Practice Management Strategies Among Current Members of the American Association of Hip and Knee Surgeons

BackgroundA survey was conducted at the 2023 Annual Meeting of the American Association of Hip and Knee Surgeons (AAHKS) to assess practice management strategies among current AAHKS members. MethodsMembers of AAHKS used an app to answer both multiple-choice and “yes or no” questions related to a variety of issues related to their practices. ResultsThe number of AAHKS members in private practice (37%) continues to decline, and 4% are now in private equity–employed practices. Fee for service (30%) and relative value units (30%) are the major forms of compensation. The number of AAHKS members that perform total joint arthroplasties at ambulatory surgery centers continues to increase, and supply chain issues (91%) remain a problem. There has been a decrease in surgeon participation in bundled payment programs and gainsharing arrangements with hospitals. ConclusionsThis member’s survey provides valuable information regarding practice patterns. The shift to outpatient surgery has continued. Future surveys will be performed to monitor changes in practice patterns over time.

Producing knowledge through reflection - the case of individual-based systematic follow-up in social services

ABSTRACT Ways of producing local systematic knowledge in social services have gained attention. In Sweden, individual-based systematic follow-up (ISF) has emerged as a way to follow-up on interventions and produce local knowledge. Practitioners are responsible for collecting and compiling as well as interpreting and taking action based on ISF results. This article aims to understand how knowledge is produced within the ISF practice by looking at when and how practitioners reflect on ISF results. The research was conducted within social service units providing non-institutional interventions for children and families in two Swedish municipalities, with experience from working with the models LOKE (Local Evidence) and FIT (Feedback-Informed Treatment). The material consists of 8 observations, 45 documents, and 21 interviews with family therapists, heads of units and departments, executive directors, and development officers. The findings show how individual and collective reflections are central in producing knowledge from ISF results and why conditions for reflection need to be organizationally facilitated. It is oriented towards sense making within the context of practitioners’ daily work in relation to their knowledge and experience. Collective reflection on ISF results, undertaken with colleagues or service users, suggests a co-production of knowledge. However, depending on the ISF model, certain perspectives become more or less prominent, for example the degree of service user involvement. This is important to take into account when choosing an ISF model to implement in practice.

ANALISIS KINERJA DAN BUDAYA MUTU DI IGD RS PKU MUHAMMADIYAH YOGYAKARTA II

Concern to quality service in nowadays becoming global issue that triggered by consciousness to give best service for patient or by request from eksternal side of hospital. Goverment push hospital to give good quality of service by giving evaluation of hospital standarization. PKU Muhammadiyah Hospital Jogjakarta unit II which new one of health service unit right now striving to improve quality of service. Result of the beginning observation findout evaluation of activity are often neglected, particularly on unit emergency. The objective of this observation is to find out performance and quality culture in management unit emergency of PKU Muhammadiyah Hospital Jogjakarta unit II, This observation using qualitative method with case study as observation plan that using interview as observation instrument involving board of management and officer of unit emergency of PKU Muhammadiyah Hospital Jogjakarta unit II. The Self Assesment accreditation in 2008 and first edition of accreditation standard in 2012 result show that quality service standard that using by unit emergency of PKU Muhammadiyah Jogjakarta unit II for develop their quality of service its guided line for survey of hospital accreditation in 2008 instructed by Indonesia health ministry that poured into activity guidance of unit emergency, but because lack availability of unit emergency officer make unit emergency can’t support implementation of unit emergency activity guidance. Working culture in unit emergency of PKU Muhammadiyah Hospital Jogjakarta unit II its only doing fast emergency response but not yet support quality service development because not yet develop service evaluation process. Service process evaluation hard to do because of limitation number of human resource. The result of unit emergency performance show by AKPPGD, DOA and result of accreditation in 2008 already achieve the standard, but not yet fulfill quality standard evaluation of health service management base on first edition of accreditation in 2012.

Associations between burn care services and impairment at discharge after burn injury: Analysis of the Global Burn Registry

BackgroundThroughout the world, burn injury is a major cause of death and disability. In resource-limited countries, burn injury is one of the leading causes of permanent disability among children who survive traumatic injuries, and burn injury is the fourth leading cause of disability worldwide. This study applied Andersen’s model of health care access to evaluate if patient characteristics (predisposing factors), burn care service availability (enabling factors) and injury characteristics (need) are associated with physical impairment at hospital discharge for patients surviving burn injuries globally. Specifically, access to rehabilitation, nutrition, operating theatre, specialized burn unit services, and critical care were investigated as enabling factors. The secondary aim was to determine whether associations between burn care service availability and impairment differed by country income level. Methods: This is a cross-sectional secondary analysis of prospectively collected data from the World Health Organization, Global Burn Registry. The outcome of interest was physical impairment at discharge. Simple and multivariable logistic regressions were used to test the unadjusted and adjusted associations between the availability of burn care services and impairment at hospital discharge, controlling for patient and injury characteristics. Effect modification was analyzed with service by country income level interaction terms added to the models and, if significant, the models were stratified by income. Results: The sample included 6622 patients from 20 countries, with 11.2% classified with physical impairment at discharge. In the fully adjusted model, patients had 89% lower odds impairment at discharge if the treatment facility provided reliable rehabilitation services compared to providing limited or no rehabilitation services (OR.11, 95%CI.08,.16, p < .01). However, this effect was modified by county income with the strong and significant association only present in high/upper middle-income countries. Sophisticated nutritional services were also significantly associated with less impairment in high/upper middle-income countries (OR=.04, 95% CI 0.203, 0.05, p < .01), but significantly more impairment in lower middle/low-income countries (OR=2.01, 95% CI 1.50, 2.69, p < .01). Patients had 444% greater odds of impairment if treated at a center with specialty burn unit services (OR 5.44, 95%CI 3.71, 7.99, p < .01), possibly due to a selection effect. Discussion: Access to reliable rehabilitation services and sophisticated nutritional services were strongly associated with less physical impairment at discharge, but only in resource-rich countries. Although these findings support the importance of rehabilitation and nutrition after burn injury, they also highlight potential disparities in the quantity or quality of services available to burn survivors in poorer countries.

Analysis Of Inhibiting Factors Implementation Of Electronic Medical Records In East Pamulang Community Health Center

Patient medical records in Indonesia are starting to transform into electronic-based medical records. Electronic Medical Records (EMR) are medical records created using an electronic system. It is an electronic repository of information about a patient's health status and health services throughout patient life. The impact if health services have not implemented EMR is that it could hamper patient health services. This research aims to identify factors inhibiting the implementation of EMR at the East Pamulang Community Health Center (Puskesmas). The research method used is descriptive with a qualitative approach. The research subject population was medical records officer and chief administrative officer, while the object population was the medical records, registration, clinics, laboratory, and pharmacy room. The results of the research identified several factors inhibiting the implementation of EMR, such as inadequate infrastructure, no officers with a background in medical records, and still using paper-based manual medical records. The conclusion of this research is the discovery of several factors inhibiting the implementation of EMR, human resource factors where it doesn’t yet have an officer with an educational background in medical records, the number of computers is still limited which supporting EMR in each service unit, and the electronic-based medical record applications are still not used comprehensively in the service units of the Puskesmas. Suggestions from the results of this research are that Puskesmas immediately recruits officers who have an educational background in Medical Records, increases the number of computer devices that support the implementation of EMR, and immediately implements electronic-based medical records.

Back to Basics: Determining Units of Immunization Administration

Physicians and other qualified health care professionals (QHPs) must select the appropriate administration codes and units of service for each code when reporting immunization administration (IA). This article reviews the following: Codes for reporting IA Determining components of vaccine and toxoid products Reporting multiple IA services

TATA KELOLA TERMINAL TIPE A DALAM PERSPEKTIF GOOD GOVERNANCE

Implementation of the principles of Good Governance, where the state is the party that plays the most important role in realizing these principles. The implementation of Good Governance is the main prerequisite for realizing the aspirations of the community in achieving the goals and aspirations of the nation and the State, this cannot be separated from the application of the principles of good governance at the Isimu BPTD Type A Terminal in Region XXI of Gorontalo Province. This research was conducted to determine the implementation of good governance in the management of the Type A Isimu BPTD Terminal Region XXI Gorontalo Province. This research uses a qualitative descriptive method with an analytical method, namely research that produces descriptive data in the form of written or spoken words from people and observable behavior. The results of this research indicate that the implementation of good governance in the governance of the Type A Isimu BPTD Terminal Region XXI Gorontalo Province has not been fully implemented optimally. This can be seen from several indicators, namely: planning that has not been optimal, namely related to track routes and output as the final result, organization that has not been maximized, namely related to the arrangement of bus parking and track routes, implementation of activities that still need to be improved, and supervision that has not been carried out optimally. The recommendation of this research is that the Land Transportation Management Center Region XXI Gorontalo Province through the Isimu Type A Terminal service unit should: 1) further maximize the terminal work plan, 2) further maximize terminal management, by continuing to improve security, cleanliness and order in the terminal, 3) need to maximize the function of the Terminal, and 4) need to increase supervision over the use of the terminal and supporting facilities according to their intended purpose, especially vehicle parking areas that are not yet neatly arranged.

Analysis of Promotion and Service Quality on Customer Satisfaction of the State Electricity Company (PT. PLN (Persero) Customer Service Unit of Teluk Betung Sub-District, Bandar Lampung City, Lampung Province, Indonesia

Promotion and Electronic Service Quality are important elements in achieving customer satisfaction. The purpose of this study was to analyze the impact of promotion and electronic service quality on customer satisfaction both individually and simultaneously. The population studied was customers of PT PLN ULP Teluk Betung who had used the PLN Mobile Application, with a total of 32,632 people. The sample selection technique used the cluster random sampling method with a total of 380 respondents, calculated using the Krejcie &amp; Morgan formula. The results showed that: (1) promotion has a significant effect on customer satisfaction, (2) electronic service quality variables also have a significant effect on customer satisfaction, (3) simultaneous tests show that promotion and electronic service quality together have a significant effect on customer satisfaction. With the results of this study, PT PLN ULP Teluk Betung can evaluate promotional strategies and improve the quality of services provided to customers to increase their satisfaction. It is recommended to PT PLN ULP Teluk Betung to continue to improve promotions by distributing at various points and also making updates to the application to improve the quality of services provided.

Influences of communication ability, organizational intimacy, and trust among colleagues on job satisfaction of nurses in comprehensive nursing care service units.

Communication abilities, organizational intimacy, trust among colleagues, and job satisfaction of nurses in comprehensive nursing care service units are emphasized more than any other ward, and research on this is necessary. The study was to examine the influences of communication ability, organizational intimacy, and trust among colleagues on the job satisfaction of nurses in the comprehensive nursing care service units. This study used a cross-sectional descriptive design. The participants were 155 nurses caring for patients in the comprehensive nursing care service units in Seoul. Measures included the general characteristics of study participants, communication ability, organizational intimacy, trust among colleagues, and job satisfaction. The data were analyzed using the SPSS/WIN version 27.0 program. The data collection period was from August to September 2022. Factors influencing the job satisfaction of nurses at the comprehensive nursing care service units were organizational intimacy (β = 0.36), communication abilities (β = 0.26), trust among colleagues (β = 0.22), and the average number of patients assigned to a nurse (β = -0.19), which explained 67% of the variance. Organizational intimacy was the greatest factor influencing the job satisfaction of nurses in the comprehensive nursing care service units. To increase the job satisfaction of ward nurses working in the comprehensive nursing care service, securing manpower is required, and it is necessary to provide effective nursing care with an average number of patients of 5 or less. In particular, a systematic job training program is needed to increase organizational intimacy among team nurses.