Typology Of Trust Research Articles

User stickiness to facial recognition payment technology: insights from Sako’s trust typology, privacy concerns, and a cross-cultural context

People remain concerned about using facial recognition payment (FRP) technology because of risks such as biological information and data leakage. Therefore, promoting individuals’ continual use behavior of FRPs is critical for their successful deployment. However, the majority of FRP studies emphasize individuals’ intentions. A discrepancy between intention and actual use may exist, but few or no studies have explored and investigated the factors affecting people’s sustained use behavior. To fill this gap, we use the concept of user stickiness to reflect continuous use behavior and develop a research model by considering the theory of planned behavior (TPB) and Sako’s trust typology (competence, contractual and goodwill trust) and privacy concerns to explain and predict user stickiness to the FRP. We examined this model via partial least squares (PLS) on samples from 1278 users (648 from China and 630 from the USA) with FRP experience. In both countries, competence, contractual, and goodwill trust are positively related to users’ attitudes and perceived behavioral control and negatively related to privacy concerns. Our study also highlights cultural differences in the model, showing the distinct impacts of privacy concerns on user attitudes and FRP stickiness between the Chinese and American samples. This study contributes to the literature by revealing and clarifying the different mechanisms of competence, contractual, and goodwill trust on user stickiness to FRP through the constructs of the TPB and privacy concerns in the context of China and the USA.

Understanding Trust in Contemporary Australia Using Latent Class Analysis

In 2019, an online survey of 2,015 Australian residents examined the extent of trust of various groups and institutions. A Latent Class Analysis (LCA) of the results generated a typology of trust in Australia. The LCA uncovered four classes based on levels of trust as well as associated demographic profiles and attitudes. The four groups were: those that are very distrusting (15%); those that are largely unsure about how much they can trust various groups and institutions (17%); those that are somewhat trusting (42%); and those that are largely trusting (26%). The largely trusting group was differentiated by their holistic trust in institutions and trust in other Australians (no matter their background). Discomfort with cultural difference was a defining characteristic of the very distrusting class. Examination of these four groups helps understand concerns of Australians and enable the development of strategies to address institutional and interpersonal distrust.

Factors Affecting Continuance Intention in Non-Face-to-Face Telemedicine Services: Trust Typology and Privacy Concern Perspectives.

As the COVID-19 pandemic progressed, the resulting demand for telemedicine services increased. This research empirically examines the role of trust, privacy concerns, and perceived usefulness in customer confirmation, satisfaction, and continuing intention in telemedicine. A typology of trust was employed to classify trust into three dimensions and explore the mediating role of the three dimensions of trust in the relationship between satisfaction, perceived usefulness, and continued intention. We also examined the moderating role of personal privacy concerns in the relationship between trust and continued intention. For this study, we developed a structural equation model based on expectation confirmation theory and analyzed 465 questionnaires from Chinese online users. The expectancy confirmation theory (ECT) was reaffirmed by empirical evidence. The results showed that the relationship between perceived usefulness and satisfaction with continued intention is moderated by the three dimensions of trust. Privacy concerns can negatively moderate the relationship between structural assurance-based trust and continued intention. This study also identified potential threats to telehealth market growth alongside new insights.

Trust in Digital Voice Assistants: A Fundamental Determinant for Companies’ and Customers’ Engagement in Voice Commerce

Voice shopping, i.e., shopping via conversational interactions with digital voice assistants, is currently on the rise but still in its infancy in Germany. In the context of voice commerce, companies may utilize digital voice assistants as an additional communication and distribution channel. However, users’ entry into voice shopping is crucially determined by their adoption of digital voice assistants. In this context, privacy concerns are the primary challenge for the dissemination and acceptance of digital voice assistants impeding the advancement of voice shopping. Similar to the past emergence of electronic commerce, trust seems to be the ultimate and decisive factor for the willingness to use digital voice assistants and engage in voice-based interactions and transactions. We set up a model by combining the typology of trust with the established technology acceptance model applied to the context of digital voice assistants. In an empirical study, we test our model and found that, e.g., trust reduces perceived privacy risks and positively influences users’ attitudes and intentions towards and subsequently use of digital voice assistants. We found various routes of trust in the use of digital voice assistants as a necessary condition for users’ adoption. Our results provide insights into important antecedents for the dissemination of digital voice assistants and subsequently for the adoption of voice commerce into companies’ business models.

The Importance of Trust at the Level of Public International Law: A Contribution to Theoretical Considerations

Abstract The purpose of this article is to point to trust as a value serving the coexistence of international community cooperation, as well as the elimination of global threats in public international law. The article presents selected approaches and typology of trust adopted in social sciences (with particular emphasis on the sociology of law as an auxiliary science of jurisprudence), their reference to the understanding and meaning of trust in public international law, as well as consequences in the form of shaping the quality and content of legislative solutions and practice of acting in the international arena. As a result of the conducted analyses, trust in international law can be considered in three ways: first, as trust in the binding rule established by the subjects of international law; second, as a value expressed by the axiology of international law and principles of institutional significance; third, as a requirement of effective practice that exemplifies the theoretical and axiological assumptions of law.

A commentary of Data trusts in MIT Technology Review 2021

Data trust is an emerging concept in trust typology studies and contemporary legislation on trusts. Trust systems originated in the UK and were developed in the US. In the legal sense, trust refers to the act of trusting a trustee, where the trustor, in accordance with his/her own interests, hands over assets to the trustee to manage. The act of a trustee who manages the data or data rights of a group of individuals is known as data trust. The data trustee manages the client's data or data rights as well as interests, similar to how a doctor acts in the best interest of a patient. Theoretically, data trusts allow users to exercise their rights as data producers.①①Original source in Chinese: X. Zhang, Data trusts, Bulletin of National Natural Science Foundation of China. 35 (3) (2021) 406-407.

Tourism and Trust: Theoretical Reflections

Tourism researchers have increasingly, but selectively and uncritically, engaged with the notion of trust. This study therefore aims to provide a stronger theoretical foundation for understanding tourism-related trust, starting from consideration of uncertainty and the nature of tacit knowledge. The relationship between displacement and uncertainty is at the core of the distinctiveness of trust in tourism, highlighting the importance of institutions, but also recognizing the diversity of tourism contexts. Three disciplinary perspectives on trust are considered: economics, psychology, and sociology. After outlining their general characteristics in relation to McKnight and Chervany’s typology of trust, we review their application in tourism, and conclude by identifying a future research agenda to address the distinctive characteristics of trust in tourism.

Creating conditions for critical trust – How an uncertainty-based risk perspective relates to dimensions and types of trust

Although some disagreement about the strength of the relationship, it is generally agreed within risk research, that trust plays a central role in shaping risk perception and risk responses. Over recent decades, risk managing institutions have experienced what by many has been described as a decline in public trust. Strategies like stakeholder involvement and communication of scientific uncertainties are increasingly implemented to rebuild levels of trust but often prove less effective. Also, trust-related research mainly revolves around the relation between regulators and authorities, on one hand, and the public, on the other, with less attention given to the role of the scientific risk assessor. In this paper, we argue that assessors can act to improve conditions of trust by adopting an understanding of risk, stressing uncertainty and knowledge aspects when conceptualizing and characterizing risk. While ‘full’ trust commonly is seen as an ideal situation and distrust as a state of affairs to be prevented, this approach involves recognizing distrust as a resource. Based on an example regarding the authorization and regulation of a feed additive and the Social Amplification of Risk Framework, we show how such a perspective affects trust, both as a filter for processing, interpreting and responding to risk-related information and as an impact following such processes. Drawing on a typology of trust, we also illustrate how this relates to different dimensions and forms of trust.

Engage for Equity: The Role of Trust and Synergy in Community-Based Participatory Research.

Community-based participatory research (CBPR) partnerships exist as complex, dynamic relationships that incorporate shared decision that supports trust development between communities and academics. Within CBPR, the interest in understanding the concept of trust has grown with the realization that, without trust, CBPR relationships fracture. A barrier to monitoring the trust health of a partnership is the lack of a shared operationalization of the concept, its antecedents, and measurement tools. To address these barriers, a six-category trust typology was created as a developmental theory of trust progress. To advance the theory, this article reports on the quantitative structural elements of the trust typology, identifies variability in trust correlates, and creates an empirical foundation for the trust types. Using Engage for Equity data, trust covariates included measures of synergy, CBPR principles, participation, and influence. Structural equation models were used to assess associations between trust types and the latent constructs measured by the items in each measure. The findings demonstrate that the six trust types generally operate on a continuum. Specifically, it does appear that trust deficit, role-based trust, functional trust, proxy trust, and reflective trust are on a single continuum from low to high. Scale scores for reflective trust and proxy trust were consistently and statistically significantly higher than those for functional trust, role-based, neutral, and trust deficit. These results support the construct validity of the trust typology as representing "higher levels" of trust phases. Due to the dynamic nature of partnerships, regular monitoring of partnership trust types can serve as a proxy for partnership functioning.

Building Citizens’ Trust in Urban Infill: A Dynamic Approach

Urban infill is a topical issue for the growing cities in the Nordic countries. In Finland, many suitable infill sites are owned by resident-owned housing companies, and thus a successful infill process requires reconfiguration of the planning and participation practices. In this paper, we forward a dynamic approach to trust as a fruitful conceptualization of actor relationships. Building on Malcolm Tait’s typology of trust and drawing on Bourdieu’s work, we highlight the need to pay attention to the previous experiences, habitus and person’s or group’s dynamic capabilities of action for building more lasting trust in planning.

Regulatory trust and failure – a case study of coal seam gas in New South Wales, Australia

Regulatory failure occurs in diverse and complex circumstances, especially in environmental regulation. The response of policy-makers and regulators to regulatory failure often follows a predictable pattern, with the imposition of increased prescriptive regulatory approaches. This phenomenon has been described as regulatory pendulum swing. If the regulatory failure causes immediate and obvious harm to people or the environment such an approach may be appropriate. However, where the community loses trust in regulatory regimes where harm is less evident, a response of this nature may do little to restore trust. This research examined a case study of coal seam gas regulation in New South Wales, Australia, using a regulatory trust typology. The typology's dimensions of expertise, stewardship and transparency provided a useful framework to understand regulatory failure and regulatory trust, and for evaluating the responses of policy-makers and regulators to public concerns over coal seam gas development.

Antecedents of trust in the sharing economy: A systematic review

AbstractUsers and potential users of the sharing economy need to place a considerable amount of trust in both the person and the platform with which they are dealing. The consequences of transaction partners’ opportunism may be severe, for example damage to goods or endangered personal safety. Trust is, therefore, a key factor in overcoming uncertainty and mitigating risk. However, there is no thorough overview of how trust is developed in this context. To understand how the trust of users in the sharing economy is influenced, we performed a systematic literature review. After screening, 45 articles were included in a qualitative synthesis in which the results were grouped according to a well‐established trust typology. The results show various antecedents of trust in the sharing economy (e.g. reputation, trust in the platform, and interaction experience) related to multiple entities (i.e. seller, buyer, platform, interpersonal, and transaction). Trust in this economy is often reduced to the use of reputation systems alone. However, our study suggests that trust is much more complex than that and extends beyond reputation. Furthermore, our review clearly shows that research on trust in the sharing economy is still scarce and thus more research is needed to understand how trust is established in this context. Our review is the first that brings together antecedents of trust in online peer‐to‐peer transactions and integrates these findings within an existing framework. Additionally, the study suggests directions for future research in order to advance the understanding of trust in the sharing economy.

Constructing a typology of trust in asymmetrical food business relationships

PurposeThis paper aims to present insights into representations of discursive trust in asymmetrical business‐to‐business relationships in food chains. The purpose is to understand and define the interorganisational trust in business relationships by viewing these inductive findings in light of the relevant literature.Design/methodology/approachDiscourse analysis of interviews with individuals in the food processing industry is used to determine different representations of trust.FindingsThree representations of trust emerged from the interviews. They indicate that trust is a complex and dynamic phenomenon. The representations found were: a key operational element; recognition of context; and relationship resource stemming from individual bonds and personal characters. Trust is associated with control and context in the food industry as well as with a business's size and its customer reputation.Research limitations/implicationsThe implications for food chain participants and other stakeholder groups are discussed to emphasise further the research on trust. However, because the discursive representations are context‐specific, changes in economic, market or relationship power situations can prompt new and different representations.Practical implicationsThis paper provides complementary insights into the challenges that business relationships face in their daily processes. The results can be used to recognise and analyse the dynamic and asymmetrical contexts of business relationships and build the competitive advantages of businesses. Trust can actively be used as a tool to distinguish a business from its competitors.Originality/valueThis research increases understanding of the representations of trust in an asymmetrical food business context and offers some new analytical tools for the current trust research.

Differing perceptions of non-executive directors’ roles in UK SMEs: Governance conundrum or cultural anomaly?

This paper presents a new model for the development of trust in the working relationships between managing director (MD) and non-executive director (NED) dyads in UK small- and medium-sized enterprises (SMEs). It proposes a NED role trust typology of NEDtells, NEDadvises and NEDacts. This typology is influenced by the literature on trust development in working relationships within corporate governance and in small business contexts. When UK SME NED role practice is mapped against this new model, different patterns of NED role trust emerge for MDs and NEDs. The MDs perceive a role biased towards NEDadvises, whereas the NEDs perceive a role that is balanced between NEDtells and NEDadvises. This dual role was described by one NED respondent as being ‘schizophrenic’. This paper presents and discusses these findings and the implications for the wider corporate governance debate on NEDs, with particular reference to the recent UK banking crisis. The new model presents a possible explanation for governance failure attributed to the NEDs’ behavior and recommends that further research investigate whether the CEOs and the MDs that also act as NEDs on other boards exhibit these different patterns of NED role trust. Do they exhibit another form of schizophrenia or are they chameleons, that is, able to switch between different patterns of NED role trust with ease? Or are they just NED role impersonators, analogous to a contestant on Stars in Their Eyes? “Tonight Matthew I’m going to be … a non-executive director!”

Towards a cross‐cultural typology of trust in B2B food trade

PurposeThis paper aims to develop a hierarchical typology of trust elements for business‐to‐business trade among European companies in the food sector.Design/methodology/approachThe paper integrates desk research literature study and a qualitative survey of food industry companies. An extensive literature review about inter‐organizational trust lays a foundation for designing a draft typology based on previous studies, with special attention paid to the influence of culture. Fine‐tuning and validation of the typology is achieved through an exploratory field study based on 18 qualitative in‐depth interviews with key informants in five EU countries, involving practitioners from the fresh fruit and vegetable, grain, meat and olive supply chains.FindingsA detailed typology of trust is developed. Although it is highly specific to the food industry, it is designed to be neutral to culture and sector, thus allowing the identification of differences in culture when dealing with trust building elements in different sectors in the food supply chain.Research limitations/implicationsSince the buyer's perspective is adopted in this paper, further research is needed to validate the typology on the seller side. The typology developed here must also be tested in practice, for instance within a descriptive research quantitative study, aimed at quantifying the relative importance of the different trust elements.Practical implicationsThe typology stimulates the consideration of cross‐cultural or cross‐sector differences in the salience of trust attributes and its construction process confirms that reputation management is an extremely important determinant of success or failure. It can serve as a checklist for any company that is interested in improving its relationships with suppliers or buyers.Originality/valueThe paper adds to the body of knowledge about inter‐organizational trust, providing researchers with a useful tool for conducting experimental research on trust creation mechanisms.

The Multidimensional Form and Role of Trust in the Small Capitalization Debt Finance Market

The authors use a trust perspective to highlight the parallels between agency and sociological discussions concerning relationships between banks and small firms. Using the trust typology developed by Lewicki and Bunker (1996), the authors explore how the length and breadth of the bank–firm relationship and the bank's customer orientation influence three dimensions of a small firm's trust in its bank. The paper also explores how bank managers' trust orientations influence a small firm's satisfaction with credit access. The authors test the theoretical framework empirically using a matched sample of 867 small firm executives and the bank managers who had direct responsibility for their accounts.

The role of trust in the transition from traditional to electronic B2B relationships in agri-food chains

E-business adoption rates in the agri-food sector are rather low, despite the fact that technical barriers have been mostly overcome during the last years and a large number of sophisticated offers are available. However, concerns about trust seem to impede the development of electronic relationships in the agri-food chains as trust is of particular importance in any exchange of agri-food products along the value chain. Drawing on existing research, characteristics and dimensions of trust are initially identified both in traditional and in electronic B2B relationships and a typology of trust is proposed. The aim of the paper is to provide an overview of the implementation and use of trust elements that e-commerce offers dedicated to agri-food sector. This assessment will show the current situation and discuss gaps for further improvement with the objective to facilitate the uptake of e-commerce in agri-food chains.

Constructions of competence within dietetics: Trust, professionalism and communications with individual clients

AbstractAim: Issues of trust are important factors that affect communication in professional–client relationships. This paper aims to explore trust in communication from the viewpoint of both clients (the truster) and dietitians.Methods: The qualitative research techniques were based on grounded theory. Purposive samples of 46 dietitians and 34 of their adult outpatients were drawn from health services (hospitals, community services and private clinics) in one state of Australia. Clients from eight centres were aged from 21 to 80+ years. Audio‐recorded in‐depth interviews and focus groups were used to gather data. Transcribed narratives were open‐coded and examined for deviant cases. Themes identified in dietitian and client data sets describing clients' trust were compared.Results: The themes identified confirmed a typology of trust (from the perspective of the truster) present in the health care literature. Clients' trust was derived from institutional context or reputation. Interpersonal trust perceived in verbal and non‐verbal communications with a dietitian were in evidence. Dietitians' value attributes of integrity and respect were identified as traits that help build trust and demonstrate dietitians' professionalism. The findings were built into a concept model of trust.Conclusions: Behaviours shown that convey a sense of acceptance, understanding and individual management may lead to positive communication, and hence help build a client's trust in a professional. The link between trust, performance and dietetics clients' outcomes should be investigated further.

An analysis of trust among globally distributed work teams in an organizational setting

AbstractRegardless of whether a project team is located in the same workplace or distributed around the world, trust remains an important element deemed necessary to facilitate knowledge sharing and collaborative work. At the same time, distribution across sites presents challenges to trust building that are not present among co‐located teams. A further complicating factor in trust building among distributed teams is national culture. As we demonstrate, the impact of nationality can be increased when organizations put the distributed sites in a competitive frame. Using the Newell and Swan threefold typology of trust, this paper analyzes trust among IT work teams whose members are located at sites that are distributed in the United States, Ireland, and India. Our case analysis confirms the problematic nature of trust building among globally distributed teams. Specifically, we found that due to situational factors and socio‐psychological dynamics an ‘Us versus Them’ attitude prevails among the distributed sites. This paper concludes that the traditional approaches used by organizations to address the challenges of global collaboration are insufficient and that trust building in an organizational setting requires project managers to actively work on relationship management to minimize the impact of an inter‐group perspective. Copyright © 2007 John Wiley & Sons, Ltd.

Risk, trust and knowledge networks in farmers’ learning

This study reports on New Zealand dairy farmers’ access to and use of information as mediated through conditions of risk and trust within the context of their interpersonal social networks. We located participants’ reports of their information use within their perceived environments of trust and risk, following Giddens's [1990. The consequences of modernity. Polity Press, Stanford, CA] typology of trust and risk in pre-modernity and modernity. The research participants were constant users of interpersonal and print information from numerous sources, and monitored their incoming data in the light of strategic needs, reflecting their roles as both farming practitioners and business owners. Socio-spatial knowledge networks (SSKNs) combine individuals’ explanatory cognitive models of information acquisition and use with a micro-geographical analysis of their interpersonal networks. The participants showed characteristics of pre-modern, modern and even post-modern society in respect of their use of complex interactional forms, as well as a blending of individualistic and communitarian practices and concerns in their professional and personal lives.