Perceptions Of Trustworthiness Research Articles

Dog owners and preventative healthcare: knowledge level, interest, and impact on perceptions of veterinarians' trustworthiness and empathy.

Gain a better understanding of dog owners' knowledge and interest level for 13 preventative healthcare (PHC) topics. Examine the potential predictive value of owners' satisfaction with how their veterinarian communicates about PHC topics and perceived veterinarian-related trust and empathy and frequency of PHC veterinary visits. An electronic survey was created in Qualtrics and distributed to dog owners within the US via a link offered in Prolific, an open online marketplace whereby respondents receive small monetary compensation for completing surveys. A total of 738 participants completed the survey, all of whom were dog owners living in the US. Owners reported knowing the most about the importance of mental engagement, how to assess their dog's everyday quality of life, vaccines, and parasites. Owners were most interested in learning more about how to assess their dog's everyday quality of life, importance of mental enrichment, diseases related to their dog's breed, and senior care. Veterinarians were the primary source of information for 13 of 14 topics. Owners' satisfaction with how PHC information is discussed was a significant predictor for perceived veterinarian empathy and trustworthiness, as well as frequency of PHC visits. Dog owners understand the value of PHC and look to their veterinarian for this information. Satisfaction with PHC dissemination predicts owners' views of their veterinarian's trustworthiness and empathy. Dissemination of PHC information can improve animal health and well-being not only directly but also indirectly through its impact on owners' perceptions of their veterinarian.

Facial attractiveness does not modify the perceived trustworthiness of ethnic minority men

Immigrants, and particularly immigrant men, are often stereotyped as untrustworthy in European societies. However, little research has examined how stereotypes of characteristics other than ethnicity might impact natives’ perceptions of the trustworthiness of immigrants. Here, I test whether facial attractiveness, a trait associated with a variety of positive stereotypes, might modify ethnic biases in trustworthiness perceptions. I vary facial attractiveness and ethnicity using photo and name stimuli presented in a hypothetical “lost wallet” vignette, in which respondents assess the likelihood of the pictured man returning their lost wallet. Results from an German online panel survey indicate that while attractiveness has a modest positive effect on perceived trustworthiness, the value of attractiveness does not differ between ethnic majority German men and men with a Turkish migration background. Rather, the largest differences in the perceived trustworthiness of Turkish-origin men are found between respondents with inclusionary and exclusionary immigration attitudes, with inclusionary respondents reporting that Turkish-origin vignette persons are more trustworthy than ethnic majority German vignette persons. These results suggest that physical attractiveness does not act as a substantial moderator of ethnic biases in trustworthiness perceptions, but that immigration attitudes are highly relevant.

Advice from a Doctor or AI? Understanding Willingness to Disclose Information Through Remote Patient Monitoring to Receive Health Advice

Remote Patient Monitoring (RPM) devices transmit patients' medical indicators (e.g., blood pressure) from the patient's home testing equipment to their healthcare providers, in order to monitor chronic conditions such as hypertension. AI systems have the potential to enhance access to timely medical advice based on the data that RPM devices produce. In this paper, we report on three studies investigating how the severity of users' medical condition (normal vs. high blood pressure), security risk (low vs. modest vs. high risk), and medical advice source (human doctor vs. AI) influence user perceptions of advisor trustworthiness and willingness to disclose RPM-acquired information. We found that trust mediated the relationship between the advice source and users' willingness to disclose health information: users trust doctors more than AI and are more willing to disclose their RPM-acquired health information to a more trusted advice source. However, we unexpectedly discovered that conditional on trust, users disclose RPM-acquired information more readily to AI than to doctors. We observed that the advice source did not influence perceptions of security and privacy risks. We conclude by discussing how our findings can support the design of RPM applications.

How voice and helpfulness shape perceptions in human-agent teams

Voice assistants are increasingly prevalent, from personal devices to team environments. This study explores how voice type and contribution quality influence human-agent team performance and perceptions of anthropomorphism, animacy, intelligence, and trustworthiness. By manipulating both, we reveal mechanisms of perception and clarify ambiguity in previous work. Our results show that the human resemblance of a voice assistant’s voice negatively interacts with the helpfulness of an agent’s contribution to flip its effect on perceived anthropomorphism and perceived animacy. This means human teammates interpret the agent’s contributions differently depending on its voice. Our study found no significant effect of voice on perceived intelligence, trustworthiness, or team performance. We find differences in these measures are caused by manipulating the helpfulness of an agent. These findings suggest that function matters more than form when designing agents for high-performing human-agent teams, but controlling perceptions of anthropomorphism and animacy can be unpredictable even with high human resemblance.

The Dynamics of Trust and Trustworthiness Perceptions in a Government Agency: A Longitudinal Perspective

Although trust is widely recognized as key to effective public administration, little is known about trust dynamics, especially in typical governance relationships. We conducted an intensive longitudinal experience sampling study via a weekly survey of Florida residents’ ( N = 97) trust in and perceptions of the trustworthiness of the (US) National Hurricane Center over a 25-week hurricane season. We estimated two-level time series models to examine reciprocal relationships among four constructs: trust, ability, benevolence, and integrity. All four exhibited significant intraindividual variability such that participants demonstrated change in their ratings of the agency over time. Ability perceptions showed the greatest variability over the study duration. In line with classic models of trust, previous-week trustworthiness perceptions were significant predictors of subsequent trust. Our results also provide some support for self-reinforcing accounts of trust by demonstrating that previous-week trust predicted subsequent trustworthiness. Several of the one-week lagged relationships weakened substantially when tested with two-week lags, suggesting that trustworthiness is the stronger driver of trust. Overall, our results demonstrate that trust is not static, even in business-as-usual governance relationships. Results position perceptions of ability, benevolence, and integrity as partially responsible for changes in trust over time. Further, an exploratory analysis suggested that people who reported higher average integrity perceptions tended to have more stable trust. Thus, all the dimensions of trustworthiness serve as short-term levers for administrators seeking to positively manage relationships with the public, and integrity may be most critical for supporting steady levels of trust.

Signaling trust during disruptions: perceived gender differences in trustworthy leadership traits

Purpose This study aims to examine differences in the self-perception and value of four traits associated with trustworthiness: transparency, credibility, accountability and honesty to find out whether these traits are more likely to be adopted by female leaders during episodes of disruption. Design/methodology/approach Regression estimation of perceived trustworthy leadership values using a survey of full-time employed men and women in management working for various organizations. Findings Honesty emerged as the highest rated trait overall, both in the respondents’ self-measure and in their reflected level of desirability. However, women described their honesty as higher than how men relayed their honesty score. Both genders rated their own transparency as their lowest scoring trait and treated it as the least important of the desired traits. Relative to men, not only do women espouse to greater levels of honesty and value it more but they also appear to embrace honesty in their desired behaviors more highly. Research limitations/implications A natural extension of this study is to design a longitudinal study to show causality or whether socialized gender differences, in fact, play a role in measuring the value of trustworthy leadership during disruptions. Practical implications Understanding self-perceptions of leaders’ efficacy and desired expectations helps prepare both current and future leaders to regain followers’ trust, especially during disruptions. Lessons learned to date require investments in building awareness of leaders’ perceptions of trustworthiness and developing relevant skills for dealing with disruptions. Originality/value This research adds further insight to leadership studies by establishing a linkage between characteristics of trustworthy leadership and the ability to lead in challenging times. Cultivating traits of transparency, accountability, credibility and honesty enables leaders to develop the skills needed to be viewed as trustworthy and be prepared for the unexpected.

Perceived risks and benefits of telePrEP interventions: An interview study with rural sexual minority men in Texas.

Many rural areas lack brick-and-mortar HIV prevention resources despite the increasing rates of HIV. Although online HIV pre-exposure prophylaxis (PrEP) programs can potentially increase uptake among rural sexual minority men (SMM), their attitudes and preferences regarding telehealth-based PrEP (telePrEP) programming are uncertain. This qualitative study examined rural SMM's perceived risks and benefits of participating in a hypothetical telePrEP program. Twenty rural SMM living in Texas completed a semi-structured online videoconferencing interview between April 12 and June 14, 2023. Data were analyzed with reflexive thematic analysis. Four themes were constructed: (1) telePrEP interventions increase accessibility but completely online services might be inadequate; (2) telePrEP and mail-order interventions are convenient but face challenges; (3) telePrEP interventions need to address confidentiality and privacy within the context of the sociopolitical climate; and (4) telePrEP interventions need to address trustworthiness and transparency. Overall, our results indicate that rural SMM perceive telePrEP interventions that provide at-home and telehealth PrEP, HIV testing, and HIV care services as beneficial. However, overall utility and acceptability depend on perceptions of privacy, confidentiality, trustworthiness, and transparency. Given the HIV prevention and treatment service deserts in which many rural SMM live, telePrEP interventions must purposefully demonstrate how their operations and data will remain safe and secure. Further work should explore contextual or situational factors that influence the willingness and acceptability of rural SMM to participate in online HIV prevention intervention research studies.

Leading by example from high-status individuals: exploring a crucial missing link in climate change mitigation

Behaviour change has great potential to reduce greenhouse gas emissions quickly, helping to prevent dangerous global warming. Some of the most impactful changes are: flying less, eating less meat, driving electric cars, improving home energy efficiency, increased use of public transport and active travel. However, these choices have proved elusive at scale and are rarely encouraged or modelled by high-status individuals (“leaders”), despite established knowledge about the influence of leaders as role models. Applying theories of embodied leadership and credibility enhancing displays, our novel pre-registered survey experiment (n = 1267) reveals that visible leading by example from politicians and celebrities significantly increases the willingness of members of the UK public to make these high-impact low-carbon choices. In addition, leading by example greatly increases perceptions of leader credibility, trustworthiness, competence, and favourability. We find no significant effects of leading by example on people’s wider perceptions of climate change, but a strong “appetite for leadership” among the public is revealed. In light of these findings, we discuss how embodied leadership by way of visible low-carbon behaviour from leaders may provide a crucial “missing link” for climate change mitigation.

Abstract A124: An examination of trust in biomedical research among the Witness Project’s community health workers

Abstract The Witness Project® (NWP) was established in 1991 and has maintained its status as one of NCI’s Evidence Based Cancer Control Program (EBCCP) for decades. NWP is a self-sustaining, culturally competent, grass roots level community-based intervention program that uses breast and cervical cancer survivors known as Witness Role Models and Community Health Workers (CHW). With many locations in unserved communities throughout the United States, NWP provides relevant cancer related education and navigates minority residents through successful completions of cancer related screenings. Health disparities are a longstanding problem due in part to underrepresentations of historically underserved populations in research. Increasing minority and underserved individuals’ participation in research has great disparity mitigating potential. A team of newly trained Black and Hispanic NWP CHW (n=25) will be created as part of a larger multiphase preliminary pilot study designed to increase diverse individuals’ participations in research within Roswell Park’s catchment area. Design, Measures, Setting, and Participants. The primary objective of this cross-sectional study is to assess Black and Hispanic CHW’s trust in biomedical research. Secondary objectives are to explore the feasibility and acceptability of 1) NWP CHW training, and 2) an informal educational intervention about the importance of minority representations in research and it potential to mitigate health disparities. CMWs will complete the Perceptions of Research Trustworthiness (PoRT) scale to evaluate their trust and distrust in biomedical research before and after viewing the informal educational intervention. Preliminary Results and Planned Analyses At the time of abstract submission nineteen CMWs have completed their NWP and CITI training and PoRT assessments. Fifteen CHWs were Black (78.9%) and four Hispanic (21.1%). When all 25 CMWs are trained we will calculate overall and individual item Trust and Distrust subscale scores. Regarding feasibility and acceptability of the CHW training and the informal education intervention, semi structured interviews will provide qualitative feedback and independent samples t-test will be used to compare pre-and post-informal education intervention PoRT scores. Citation Format: Julia Devonish, Martin Mahoney, Elizabeth Bouchard, Cassy Dauphin, Abshiro Ali, Veronica Meadows, Jomary Colon, Dee Johnson. An examination of trust in biomedical research among the Witness Project’s community health workers [abstract]. In: Proceedings of the 17th AACR Conference on the Science of Cancer Health Disparities in Racial/Ethnic Minorities and the Medically Underserved; 2024 Sep 21-24; Los Angeles, CA. Philadelphia (PA): AACR; Cancer Epidemiol Biomarkers Prev 2024;33(9 Suppl):Abstract nr A124.

Leadership Soft Skills, Perceived Trustworthiness and Structural Empowerment: A Correlation

To generate trust inside organizations, administrators with soft skills must build relationships and alliances with their staff, as well as create work conditions that empower employees to carry out their responsibilities. Administrators must essentially boost perceptions of trustworthiness. To solve this shortcoming, educational administrators must be informed and cautious about the notions of soft skills, dependability, and structural empowerment. This article investigates the relationship between each component of leadership soft skills, structural empowerment, and perceived trustworthiness. The mediating function of structural empowerment in the link between leadership soft skills and the perceived trustworthiness of the Head of Faculty was also investigated. This study collects its quantitative data using a survey questionnaire. The survey included 225 respondents who worked as administrative professionals in clerical and office assistant positions at three major campuses of Malaysian public higher education institutions in Malaysia's northern state. The study found that perceived trustworthiness and structural empowerment were substantially connected to all eight components of leadership soft skills. However, structural empowerment did not act as a bridge between leadership soft skills and perceived trustworthiness.

Fostering Trust in Public Health Messaging: Tailoring Communication for Rural Parents.

As pandemic-related mistrust of public health recommendations in rural communities may compound gaps in pediatric immunizations, our team explored parents' perceptions of trustworthiness in messaging. Qualitative study using 4 virtual focus groups. Rural Wisconsin. Participants (n = 25) were parents or guardians of children recruited through our contacts with community-based organizations serving rural communities. Researchers used task-oriented elicitation techniques to initiate discussion on the trustworthiness of messengers and messages providing health recommendations. Participants were asked to (1) review existing public health messaging on a range of topics and from a range of sponsors; and (2) rank a list of potential messengers in terms of trustworthiness (eg, local health department, Centers for Disease Control). Discussions were recorded, and audio files transcribed, to facilitate a team-based, thematic analysis. Competency in medical knowledge and parenting experience contributed to estimations of trustworthiness. Participants also responded well to messages and messengers that were able to project recognition of their children's uniqueness and their experience as parents. Participants distrusted messengers who were seen as biased or "one-sided" in their perspectives. For successful health promotion for rural-living parents, messengers must be recognized as "competent" to provide pediatric health advice and to avoid blanket recommendations that may undermine parents' experience and feelings of being "understood" and affect perceptions of trustworthiness.

Speaking Up to the Boss: The Effects of Top Management Team Members' Felt Trust and Perceived CEO Trustworthiness on Voice Behaviour in Family Firms

AbstractDespite the important role of top management team (TMT) voice, the innate risks and vulnerabilities involved often dissuade TMT members from openly expressing their views to the chief executive officer (CEO). This is especially the case in family firms, where the CEO is often a family member and familial ties regularly take priority over ties with individuals from outside the family (i.e., non‐family members). In this article, we focus on the role of trust as a potential enabler of TMT voice in family firms. Primary matched triadic data from CEOs (n = 79) and family and non‐family TMT members (n = 158) in 79 family firms demonstrate that trust perceptions (feeling trusted by the CEO and perceptions of CEO trustworthiness) have a positive effect on TMT voice behaviour and perceived job performance. Interestingly, this positive effect is significant only for non‐family members, suggesting trust perceptions are more imperative for non‐family TMT members when it comes to speaking up to the boss. A main implication for scholarship at the interface of trust and family business is that our nuanced, and in some instances counterintuitive, findings suggest traditional theories and approaches to studying trust may not apply to family firms. We also discuss practical implications of our findings.

Researchers' perceptions of the trustworthiness, for reuse purposes, of government health data in Victoria, Australia: Implications for policy and practice.

In 2022 the Australian Data Availability and Transparency Act (DATA) commenced, enabling accredited "data users" to access data from "accredited data service providers." However, the DATA Scheme lacks guidance on "trustworthiness" of the data to be utilised for reuse purposes. Objectives: To determine: (i) Do researchers using government health datasets trust the data? (ii) What factors influence their perceptions of data trustworthiness? and (iii) What are the implications for government and data custodians? Method: Authors of published studies (2008-2020) that utilised Victorian government health datasets were surveyed via a case study approach. Twenty-eight trust constructs (identified via literature review) were grouped into data factors, management properties and provider factors. Results: Fifty experienced health researchers responded. Most (88%) believed that Victorian government health data were trustworthy. When grouped, data factors and management properties were more important than data provider factors in building trust. The most important individual trust constructs were: "compliant with ethical regulation" (100%) and "monitoring privacy and confidentiality" (98%). Constructs of least importance were knowledge of "participant consent" (56%) and "major focus of the data provider was research" (50%). Conclusion: Overall, the researchers trusted government health data, but data factors and data management properties were more important than data provider factors in building trust. Implications: Government should ensure the DATA Scheme incorporates mechanisms to validate those data utilised by accredited data users and data providers have sufficient quality (intrinsic and extrinsic) to meet the requirements of "trustworthiness," and that evidentiary documentation is provided to support these "accredited data."

Mapping Trust in Nurses with Dimensions of Trustworthy Artificial Intelligence: A Scoping Review.

This scoping review examines the concept of trust in nursing and its potential application in developing trustworthy Artificial Intelligence (AI) for healthcare. Recognizing nurses as highly trusted professionals, the study explores how attributes contributing to trust in nursing can inform AI development. Following the Joanna Briggs Institute framework, the review synthesizes literature on patients' perceptions of nurses' trustworthiness and compares these with desired qualities in trustworthy AI. Preliminary findings suggest that nursing's trust-inducing actions could offer valuable insights for implementing trust-enhancing features in AI. This approach aims to bring innovative insights into the nature of trust and contribute to creative solutions to develop trustworthy AI in healthcare. By aligning AI development with principles of trust observed in nursing, the review proposes novel strategies for creating more ethical and accepted AI systems in healthcare settings.

Personal narratives build trust across ideological divides.

Lack of trust is a key barrier to collaboration in organizations and is exacerbated in contexts when employees subscribe to different ideological beliefs. Across five preregistered experiments, we find that people judge ideological opponents as more trustworthy when opposing opinions are expressed through a self-revealing personal narrative than through either data or stories about third parties-even when the content of the messages is carefully controlled to be consistent. Trust does not suffer when explanations grounded in self-revealing personal narratives are augmented with data, suggesting that our results are not driven by quantitative aversion. Perceptions of trustworthiness are mediated by the speaker's apparent vulnerability and are greater when the self-revelation is of a more sensitive nature. Consequently, people are more willing to collaborate with ideological opponents who support their views by embedding data in a self-revealing personal narrative, rather than relying on data-only explanations. We discuss the implications of these results for future research on trust as well as for organizational practice. (PsycInfo Database Record (c) 2024 APA, all rights reserved).

How conspiratorial beliefs spread, and how real conspiracies are covered up

ABSTRACT Recent research on conspiracy theories (in philosophy and elsewhere) has tended to focus on beliefs that seem (from a ‘mainstream’ perspective) outlandish and patently false: QAnon, Covid-19 vaccines containing traceable microchips, 9/11 as an ‘inside job’. What is arguably conspicuously absent in much of this literature is a parallel reflection on the existence of real conspiracies. To fill this lacuna, I adopt an environmental epistemic perspective – where agents are considered in the broader context of epistemic environments and where attentional networks and perceptions of trustworthiness significantly influence the uptake of beliefs in an epistemic community – to explain both how conspiratorial beliefs spread and how real conspiracies can be hidden from the public. I argue that these two kinds of processes are each other’s counterparts, structurally having much in common. In both cases, epistemic environments can be ‘engineered’ so as to foster the spread of certain beliefs (regardless of their truth or plausibility), or alternatively so as to hide certain facts that conspirators do not want to become widely known. A pessimistic implication of my analysis seems to be that we are simply not well-equipped to distinguish, on principled grounds, conspiratorial beliefs that merit further investigation from those that do not.

Not to follow because of distrust: perceived trust modulates the gaze cueing effect.

In social life, people spontaneously form stable trustworthiness impressions from faces. However, the precise role of extracting trustworthiness information remains unclear. This study aims to elucidate whether discerning facial trustworthiness influences social interactions. Specifically, it explores the gaze cueing effect (GCE), wherein individuals exhibit quicker responses to targets appearing in the direction of gaze compared to other locations. Given conflicting perspectives in existing literature regarding the potential modulation of trustworthiness on the GCE, two plausible hypotheses are proposed to explain divergent result patterns. The reflexive hypothesis posits that the GCE operates automatically. In contrast, the flexible hypothesis underscores the potential modulatory role of trustworthiness in the GCE. To provide a comprehensive understanding of whether trustworthiness modulates the GCE, we employed face stimuli incorporating trustworthiness information within Posner' s cue-target task. The findings of Experiment 1 revealed that the perception of trustworthiness indeed influenced the GCE. Specifically, when facial stimuli were perceived as trustworthy, they elicited a more pronounced GCE compared to untrustworthy stimuli. This modulation effect was replicated using a different stimulus set in Experiment 2. In Experiment 3, we employed the same stimuli as in Experiment 2, setting the trustworthiness information to baseline as a control experiment. The results demonstrated that the trustworthiness modulation effect disappeared, indicating its specificity to the trustworthiness attribute of the stimuli rather than other characteristics. Collectively, these findings lend support to the flexible hypothesis, highlighting that the extraction of trustworthiness information plays a pivotal role in modulating the GCE, consequently influencing social interactions.

Understanding the Role of Follower Size in Influencer Marketing: Examining the Perspective of Source Credibility and Attribution Theory

Applying source credibility and attribution theory as a theoretical framework, this study aims to find the role of follower size on the success of influencer marketing, along with the mediating impacts of source trustworthiness and influencers’ motives and the moderating roles of source expertise and product types. A 4 (follower size: nano vs. micro vs. macro vs. mega) × 2 (source expertise: high vs. low) × 3 (product type: search vs. experience vs. credence) between-subjects design was employed. Data from an online experiment showed that the follower size leads to both the perception of source trustworthiness and extrinsic motive of influencers. When influencers are perceived as experts, it enhanced the effect of source trustworthiness on purchase intention and discounted the effect of follower size on consumers’ attribution to extrinsic motive. Further, the product type moderated the role of source expertise on purchase intention. Theoretical and managerial implications are discussed.

When Trustworthiness Meets Face: Facial Design for Social Robots.

As a technical application in artificial intelligence, a social robot is one of the branches of robotic studies that emphasizes socially communicating and interacting with human beings. Although both robot and behavior research have realized the significance of social robot design for its market success and related emotional benefit to users, the specific design of the eye and mouth shape of a social robot in eliciting trustworthiness has received only limited attention. In order to address this research gap, our study conducted a 2 (eye shape) × 3 (mouth shape) full factorial between-subject experiment. A total of 211 participants were recruited and randomly assigned to the six scenarios in the study. After exposure to the stimuli, perceived trustworthiness and robot attitude were measured accordingly. The results showed that round eyes (vs. narrow eyes) and an upturned-shape mouth or neutral mouth (vs. downturned-shape mouth) for social robots could significantly improve people's trustworthiness and attitude towards social robots. The effect of eye and mouth shape on robot attitude are all mediated by the perceived trustworthiness. Trustworthy human facial features could be applied to the robot's face, eliciting a similar trustworthiness perception and attitude. In addition to empirical contributions to HRI, this finding could shed light on the design practice for a trustworthy-looking social robot.

No evidence for an other-race effect in dominance and trustworthy judgements from faces.

A variety of evidence shows that social categorization of people based on their race can lead to stereotypical judgements and prejudicial behaviour. Here, we explore the extent to which trait judgements of faces are influenced by race. To address this issue, we measured the reliability of first impressions for own-race and other-race faces in Asian and White participants. Participants viewed pairs of faces and were asked to indicate which of the two faces was more dominant or which of the two faces was more trustworthy. We measured the consistency (or reliability) of these judgements across participants for own-race and other-races faces. We found that judgements of dominance or trustworthiness showed similar levels of reliability for own-race and other-race faces. Moreover, an item analysis showed that the judgements on individual trials were very similar across participants from different races. Next, participants made overall ratings of dominance and trustworthiness from own-race and other-race faces. Again, we found that there was no evidence for an ORE. Together, these results provide a new approach to measuring trait judgements of faces and show that in these conditions there is no ORE for the perception of dominance and trustworthiness.