Transaction Failure Research Articles

Analisis Komparatif Kualitas Pelayanan pada Nasabah Pengguna Aplikasi Pegadaian Syariah Digital dan Manual: Studi Kasus Pegadaian Syariah Cabang Kusumanegara

The background of the problem of this research is a comparison of the quality of service received by customers using the Pegadaian Syariah Digital application and manually at Pegadaian Syariah Kusumanegara Branch Yogyakarta. Customers predominantly use the manual system rather than using the Pegadaian Syariah Digital application, because the system often errors and transaction failures occur. The Pegadaian Syariah Digital application is expected to help customers make smartphone transactions without having to make transactions manually. With this Digital Sharia Pegadaian application, it can meet the needs of customers when transacting without directly attending the Sharia Pegadaian and this application has various features that will be selected when transacting. The formulation of the problem of this study is whether there are differences in service quality for customers using digital and manual sharia pawnshop applications. This research is quantitative research, this type of research is also comparative analysis research, the data source used is primary data. The data collection technique used is a questionnaire with a total sample size of 100 samples which are divided into 50 samples for digital sharia pawnshops and 50 samples for manual ones. The analysis techniques used are validity test, reliability test, mann whitney test, and homogeneity test. The results obtained in this study indicate that there is no significant difference between digital and manual pawnshops.

Implementing Technical Acceptance Model and Its Impact on the Positive Word of Mouth of BCA Mobile Users in Bandar Lampung

The advancement of information technology, telecommunications, and the internet has resulted in the emergence of various internet-based business applications. Bank Central Asia (BCA) is one such institution that leverages internet technology to serve its customers through its mobile application, MBca Mobile. This research investigates whether the variables of satisfaction and usability influence customer loyalty and subsequently generate positive word of mouth among MBca users. This study aims to determine the effect of satisfaction and usability on loyalty and its impact on positive word of mouth among MBca users. A sample of 150 participants was analyzed using multiple linear regression. The results indicate that satisfaction significantly mediates the relationship between usability and loyalty, which in turn has a substantial positive impact on word of mouth. Consequently, all hypotheses in this study are accepted. It is suggested that BCA enhance the MBca service connection to prevent transaction failures by collaborating with telecommunications providers to ensure reliable internet connections. Additionally, improving operator capabilities through training can increase the speed and accuracy of the service.

ANALISIS IMPLEMENTASI DIGITAL BANKING DALAM PENINGKATAN KUALITAS LAYANAN PADA NASABAH BANK SYARIAH INDONESIA (BSI) KCP SAMARINDA

The background to this research is that rapid technological developments have brought changes to product and service innovation at Bank Syariah Indonesia. Digital banking services are currently being developed to improve the quality of Bank Syariah Indonesia's services. The various conveniences and benefits provided through this digital banking service include ease of transactions, time efficiency and flexibility. However, there are still many people who have not switched to digital banking services due to a lack of understanding of the operation or not knowing about digital banking services. The objectives of this research are: 1) To determine and describe the implementation of digital banking in improving the quality of service to the community at Bank Syariah Indonesia KCP Samarinda Bung Tomo. 2) To find out and describe the obstacles and solutions to the Implementation of digital banking in improving the Quality of Service to the Community at Bank Syariah Indonesia KCP Samarinda Bung Tomo. The research method used in this research is field research using a descriptive approach. Determining informants using purposive techniques. Data collection was carried out using observation, interviews and documentation techniques. The research subjects were employees and customers of BSI KCP Samarinda Bung Tomo. Data analysis uses data reduction methods, data presentation, and drawing conclusions. Validity is carried out by source triangulation. The results of the research are: 1) The implementation of digital banking at Bank Syariah Indonesia KCP Samarinda Bung Tomo has been going well and is able to improve service quality by implementing five dimensions of service quality, namely reliability, the ability to provide fast and accurate service, responsiveness, the ability to respond quickly to customer requests. and responsiveness, assurance provides a sense of trust and security, empathy provides friendly service and tangible evidence provides the BSI Mobile application and ATM machines. 2) Obstacles to implementing digital banking include failed transactions due to the internet network. The solution is to ensure the internet network is good so that the transaction process can run smoothly. Activation failed because you didn't have credit, make sure you have credit available to avoid failure. Make sure the BSI Mobile application is updated so you can log in. Can't log in because the server has an error, the solution is to wait for information from the bank and the server will be repaired so that the application can be used normally again.

Formulation and Computation of UPI Transaction Failure and Management Model

Unified Payments Interface (UPI) was established by National Payments Corporation of India (NPCI) and is regulated by the Reserve Bank of India (RBI), starting around 2016. UPI apps on mobile platforms facilitate the linking of multiple bank accounts to a single device and assists in performing all transactions within seconds. Sometimes these transactions fail due to multiple reasons. Here a mathematical model concerning the reasons for transaction failure and managing them are developed through a system of non-linear ordinary differential equations. Approximate analytical expressions for the rate of transaction failure due to insufficiency or exceedance, incorrect input data, bad internet connection and successful UPI transactions are derived using Adomian Decomposition Method and Variational Iteration Method which are compared to their numerical solution. This paper shows that a successful transaction depends on maintaining a proper account balance, following UPI transaction limits per day of the application you use, entering correct UPI PIN, receiver details and ensuring stable internet connection with sufficient speed.

Survey of Vietnamese-Chinese economic and commercial translation textbooks/books system and related suggestions

The exchange of cultural and economic aspects among nations and ethnicities is an essential demand and necessity of the modern societal development process. As of now, Vietnam has established diplomatic relations with nearly 190 countries and territories. Being a neighboring country with a long-standing relationship with Vietnam, China has consistently been Vietnam’s largest trading partner and the second-largest export market. Meanwhile, Vietnam continues to be China’s largest trading partner among countries in the Association of Southeast Asian Nations (ASEAN) and the 6th largest globally. These figures demonstrate vibrant and potentially expansive trade activities between the two nations. Throughout these exchanges and trade activities, translation between Chinese and Vietnamese plays an immensely crucial role, even determining the success or failure of an economic transaction. Despite its importance, there is a scarcity of materials related to the field of economic and commercial translation between Chinese and Vietnamese at large bookstores, university libraries, book-selling websites, digital databases, etc. in both China and Vietnam. If available, they tend to cover only a few topics with economic vocabulary, concepts, and policies yet to be updated. Through conducting a survey of the system of books/textbooks related to Vietnamese-Chinese Economic and Commercial Translation, combined with practical data published on the websites of Vietnam’s Ministry of Industry and Trade, and Ministry of Planning and Investment, this paper aims to provide assessments and proposals regarding the compilation of translation textbooks that align with development trends and bilateral economic cooperation. It seeks to contribute to the development of a high-value Vietnamese – Chinese Economic and Commercial Translation textbook suitable for Vietnamese learners, with practical significance and wide applicability not only in academic institutions but also in society at large.

Application of technology acceptance model (TAM) through the concept of Perceived Usefulness in the BRIguna Digital marketing program

Researchers examined a company engaged in banking that generally provides service products where this company does several services to market its products. This study aims to evaluate the services provided through marketing media companies use in Mobile Banking, namely BRIguna Digital, to make it easier for product users to carry out activities online. This study used descriptive qualitative research methods and data collection through observation, in-depth interviews, company secondary data, and documentation collection. This research evaluates marketing services used through the BRIMO application to facilitate the systems and services provided to customers to minimize the failure of online transactions so that BRIMO users are increasingly spreading, especially in the BRIguna Digital program, which is not widely known. This evaluation is carried out to improve the existing system and introduce BRIMO, especially in the digital BRIguna program, so that it is better known and has many users. The evaluation of this program uses the theory of the Technology Acceptance Model with the concept of Perceived Usefulness which will be implemented to support the PT. Bank Rakyat Indonesia in evaluating the BRIguna Digital program

Building Loyalty through Usability and Satisfaction with RedDoorz Website Services

This study aims to analyze the effect of satisfaction in building loyalty and positive word of mouth on RedDoorz users in Bandar Lampung. The main objective was to examine the effect of loyalty mediation on the effect of Word of Mouth satisfaction. To answer this goal, a quantitative research design was used by distributing questionnaires to 250 RedDoorz users. 200 usable data were analyzed with Structural Equation Modeling Analysis, Based on Covariance. The results showed that loyalty plays a role in mediating the effect of Word of Mouth satisfaction. That is, the higher the satisfaction of users or customers, the more loyalty is created, the more positive word of mouth will grow. This implies that the management must increase consumer loyalty in terms of financial transactions every time they make hotel reservations online because there are still complaints about financial transaction failures.

Agency Banking In Nigeria: Impact and Impediments

Agency banking is branchless banking in which some banking activities are performed by third parties, which ordinarily are performed within the physical bank branches by bank personnel. This study sought to determine the impact and challenges of adopting agency banking in Nigeria. The five administrative divisions in Lagos State were the focus of the exercise. Two structured questionnaires were designed to unravel the operating environment of agency banking in Lagos State, Nigeria. The agent-focused and customer-focused questionnaires were randomly administered within the sample area. The data collection period was from June through August 2022. The valid responses totalling 752 for customers and 250 for agents were analysed. The data analysis was based on descriptive statistics. The findings showed that the need to earn extra income was the major reason for being an agent, while proximity, convenience, responsiveness and liquidity were major factors for customers using agency banking. However, the major operating problems identified included transaction failures, delayed reversal, network failures and fraud. It was recommended that improved operational efficiency, network facility upgrade and agent training would go a long way to improve agency banking in Nigeria.

Distributed Reputation-Distance iterative auction system for Peer-To-Peer power trading

Peer-to-peer energy trading is a promising approach for decentralized electricity markets to achieve the decarbonization of power. In the trading process, the misbehavior of contracted users and power loss in network delivery can lead to transaction failure and higher delivery costs. This paper presents a distributed reputation-distance-driven iterative auction mechanism to promote energy trading among users who commit contracts well and among electrically closer peers. A reputation-distance index is built based on the historical trading performance and the electricity distance between users. The index is introduced into the auction matching process. Then, a self-adaption algorithm based on game theory is used to model the iterative auction to arrive at a Nash equilibrium. This paper also extends the combined factors framework to improve the flexibility and extensibility of the mechanism. A case study validates that the proposed decentralized mechanism can reduce network loss and peak loads, ensure power reliability, achieve high market efficiency, social welfare. Specifically, compared with the traditional model without considering reputation and distance, the proposed decentralized mechanism can reduce network loss by 50%, increase 7.1% the market share of users with good reputations, improve market efficiency by 10%, and increase social welfare by 7.69%.

A covert channel over blockchain based on label tree without long waiting times

Blockchain, as a decentralized database, provides natural anonymity and tamper-resistance, safeguarding the identity of both parties in covert communication and preventing malicious third parties from tampering with secret messages. Compared to traditional covert communication over a network, blockchain offers a more reliable communication carrier. However, the strict order between special transactions in blockchain covert communication increases the time consumption of communication. This paper proposes a label-tree-based covert communication model, named LTCC, which uses dynamic labels with tree-like relationships to maintain the connections between special transactions. LTCC allows senders to upload transactions containing secret messages in a single pass, free from the high latency of blockchains. Even in the event of a failed transaction submission, it is possible to regenerate the transaction containing a specific label to be submitted to the blockchain, avoiding the reuse of addresses. The experimental results indicate that LTCC possesses excellent qualities such as concealment, reliability, robustness, and communication efficiency. Therefore, it can be feasibly implemented in the present-day, mainstream blockchain systems.

LEGAL PROTECTION OF CONSUMERS USING E-MONEY IN VIEW FROM LAW NUMBER 8 OF 1999 REGARDING CONSUMER PROTECTION

One of the problems that arise for consumers or electronic money holders is card damage. Card damage usually occurs in chip-based electronic money types. Damage to the card causes failure in payment transactions because electronic money cannot be read by the reader at the merchant where the transaction is made, resulting in a failed transaction. The type of research used in this discussion is normative juridical research, namely to provide an understanding that law is a statutory instrument that is regulatory in its implementation. Furthermore, the data obtained is presented descriptively and then analyzed qualitatively. The results of the study show that a form of legal protection for users of Electronic Money (e-money) for the loss of e-money cards so that they are used by unauthorized parties is the Consumer Protection Act which gives e-money users the right to file a claim for compensation to the district court. or Consumers can also bring this problem to the Consumer Dispute Settlement Agency (BPSK). The legal position of e-money users in filing lawsuits related to the Consumer Protection Act is that electronic money users are consumers in the banking sector, so they have rights and obligations in using e-money products.

A secure payment channel rebalancing model for layer-2 blockchain

The concept of cryptocurrencies is prevalently used in the financial world. Some of the currencies like Bitcoin and Ethereum have shown promising outputs. The scalability problem of these cryptocurrencies is an ongoing challenge, solved through many facets. Bitcoin Lightning Network, a Layer-2 solution to Bitcoin Network, is an off-chain crypto transaction platform working on payment channels to transact bi-directionally between two parties. When the maximum payments flow is unidirectional, the individual balances of the parties in the direction of payment get exhausted. It results in the transaction failing for future payments in that direction and lowers the feasibility of network usage. In this paper, we propose a heuristic-based distributed solution by preserving the privacy and anonymity of the parties involved in the rebalancing procedure and improving the fund transfer capability of the channels. The rebalancing mechanism has a global solution that can rebalance to the maximum extent and a local solution using a significantly lower fee. Again the indirect and direct rebalancing schemes balance the imbalanced channel and prevent further transaction failure and closure of channels due to insufficient balance. The resultant method also has an updation in the HTLC message exchange protocol to avoid the Flood and Loot attack that may arise to maintain the safe state of every honest participant in the network.

Penerapan Sistem Informasi Perbankan pada PT Bank Sumut

Technology is an important influence for the progress of a company's information system. This is inseparable from the increasingly sharp competition between banking companies, therefore companies need to apply an information system technology to banks. Information systems in banking aim to provide comfort, convenience and satisfaction to consumers or customers and also for modern information system technology companies capable of improving company operations. The purpose of this study was to find out about the bank information system at PT. SUMUT Bank. The discussion technique used is descriptive method. Data collection techniques were carried out to the library of several scientific books and writings related to the discussions carried out as well as journals related to this thesis. The bank information system at Bank SUMUT is internet banking or what is known as e-Banking. The term e-Banking is making transactions, payments and other transactions via the internet with a bank's website that is equipped with a security system. The advantage of eBanking is that customers do not need to stand in line to make financial transactions. Customers can immediately carry out banking activities at home and anywhere. Apart from that, it also saves time, customers do not need to spend all day just to complete various financial transactions. However, the drawback of this bank information system is that it is prone to burglary. Lost funds often cannot be returned and customers experience losses. Apart from that, there are other disadvantages, namely depending on the internet, it is impossible to carry out e-banking transactions in areas where there is no internet network. It is expected that the internet network speed must also be faster, if the internet network is old then e-Banking will experience transaction failures.
 Keywords: information system, banking

Type-2-Soft-Set Based Uncertainty Aware Task Offloading Framework for Fog Computing Using Apprenticeship Learning

Abstract Fog computing is one of the emerging forms of cloud computing which aims to satisfy the ever-increasing computation demands of the mobile applications. Effective offloading of tasks leads to increased efficiency of the fog network, but at the same time it suffers from various uncertainty issues with respect to task demands, fog node capabilities, information asymmetry, missing information, low trust, transaction failures, and so on. Several machine learning techniques have been proposed for the task offloading in fog environments, but they lack efficiency. In this paper, a novel uncertainty proof Type-2-Soft-Set (T2SS) enabled apprenticeship learning based task offloading framework is proposed which formulates the optimal task offloading policies. The performance of the proposed T2SS based apprenticeship learning is compared and found to be better than Q-learning and State-Action-Reward-State-Action (SARSA) learning techniques with respect to performance parameters such as total execution time, throughput, learning rate, and response time.

Transfer of Shares to Third Parties as an Event of Failure of Repo Transactions According to Pojk Number 9/Pojk.04/2015

According to Article 1 number 1 of POJK No. 9/POJK.04/2015, the Repurchase Agreement Transaction hereinafter referred to as the Repo Transaction, is a contract to sell or buy securities with the promise of buying or selling again at a predetermined time and price. The essence of a repo transaction, that is, the Seller can buy back the securities he has sold to the Buyer at the price and at the specified time. However, such securities have often been sold by the Buyer to a Third Party before the expiration of the repurchase period. In this journal research, the author uses a case approach with a juridical-normative method, namely legal research carried out by examining library materials or secondary data as basic material for research by conducting a search for regulations and literature related to the subject matter under study. The results showed that the mechanism for transferring shares of Public Companies through repo transactions according to POJK No. 9 / POJK.04 / 2015 consists of 2 buying and selling transactions known as the first leg and second leg and is generally carried out through the negotiation market. Furthermore, the results showed that the transfer of MYRX shares by buyers to third parties was an event of repo transaction failure. The explanation of Article 3 paragraph (3) of POJK No. 9/POJK.04/2015 has outlined several circumstances that are classified as events of default, one of which is the failure to fulfill its obligations related to Repo Transactions. This is because the transfer of shares by the buyer to a third party causes the seller to be unable to repurchase the shares he has sold, so the Buyer fails to fulfill his obligation to resell the securities in the repo transaction to the Seller.

Analyzing acquisitions using bankruptcy forecasting models

Merger and acquisition (M&A) transactions are often associated with increasing market share, improved operational efficiency and the ability to create value. Nevertheless, many studies have presented the drawbacks of M&A transactions, including an increase in the risk of bankruptcy. A significant number of companies go bankrupt in Hungary every year, even in non-recession periods. The goal of our analysis is to examine how the risks of companies, especially their bankruptcy risks, were affected by acquisitions in Hungary between 2008 and 2017. The results of our study with a focus on Hungarian companies confirm the research published in the international literature, according to which M&A transactions are unsuccessful in many cases, and the transactions are often followed by adverse effects. Our research results may change the perspectives associated with the allegedly well-known benefits and expectations of acquisitions. Based on our research, we recommend that companies planning to merge or acquire should also consider the possible failure of such transactions.

THE GROWTH TRAJECTORY OF UPI-BASED MOBILE PAYMENTS IN INDIA: ENABLERS AND INHIBITORS

"Unified Payments Interface" (UPI), an innovative mobile-based payment system, was introduced by the Government of India to support its digitization initiatives. Not just in India, UPI has expanded globally by being implemented in Bhutan and is on the verge of being launched in ten more countries in north and southeast Asia and, the UAE & Africa. Thus the study examines UPI's growth and significance to the transformation of India's mobile payment systems, its global reach and further expansion. The study consists of two parts, with an initial focus on scholarly literature published in the last five years since the UPI's inception in April 2016. Out of 177 papers, the method yielded 14 notable peer-reviewed publications. Other sources include government policy papers, news materials, and research undertaken by national or international organizations such as Kantar, Statista, ASSOCHAM, Deloitte, Nielson, Ericsson, etc. Despite its early launch, UPI swiftly outperformed all other digital payment methods in India, including mobile wallets. Google Pay, PhonePe and Paytm were early drivers of UPI payments. However, the government-backed Bharat Interface for Money application failed to achieve its potential. Moreover, the Covid-19 pandemic has little impacted the growth of UPI. Another major finding is that transaction failure, and cyber frauds must be addressed for improved UPI uptake, and a greater focus will be on credit and cash withdrawals via UPI. The study concluded that Near field communication-based UPI payments will revolutionize peer-to-merchant payments.

Analisa Kualitas Layanan Aplikasi Mobile Banking pada Nasabah Bjb Cabang Tangerang Menggunakan Metode Servqual

Service quality is an important factor in competitive advantage in a company. The importance of service quality can help companies differentiate themselves from other companies. It can be seen that in the BJB bank mobile banking application service, there are still complaints and customer dissatisfaction, because there is still frequent maintenance on the BJB Mobile application, causing customer transactions to be disrupted and transaction failures. In addition to this, during the complaint process when a failed transaction occurs, the response given by the Bank must go through a lengthy process. The purpose of this study was to measure the quality of service that affects the level of customer satisfaction with the servqual method. Measurement of patient satisfaction was done by looking for samples with the Slovin method and obtained 98 respondents. Measurement of the level of customer satisfaction on the 5 dimensions of service quality of service, namely tangible, reliability, responsiveness, assurance, and empathy, and the average result of the gap between reality and customer expectations is -0.10. The gaps are grouped based on attributes using an IPA (Importance Performance Analysis) diagram with Tangible dimension results with a gap value of -0.11, Reliability with a gap value of -0.02, Responsiveness with a gap value of -0.06, Assurance with a gap of -0.01, and Empathy with a gap value of -0.31.

Analisis Manajemen Risiko pada Penerapan Sistem Informasi Pembangunan Daerah (SIPD) Menggunakan IEC/ISO 31010:2019

The purpose of this study was to analyze the risk of information technology in the application of the Regional Development Information System (SIPD) on the development planning menu at the Department of Communication, Information, Statistics and Encoding (DKISP) of Rote Ndao Regency using the IEC/ISO 31010:2019 standard. Risk management in this study includes the stages of communication and consultation, setting context, risk assessment, including the process of risk identification, risk analysis, risk evaluation, and risk treatment. The results of the study found that there were 17 possible risks in the SIPD application on the regional development planning menu. Of the 17 possible risks, there are three high-level risks, namely financial transaction failure, data leakage, misuse of accounts in the database system. Two risks at a moderate level are unreliable data and information and inadequate application documentation, as well as 12 risks with a low level, namely abuse of access rights, proposal submission being cancelled, database system error, proposal verification failure, users not understanding the function of the SIPD application menu, error in inputting prices in shopping accounts, data input for double development planning activities, failure to input income data, expenditure data not in accordance with programs, activities and sub-programs, system failure to archive deleted data, error in inputting validation ceilings, and sources of funds not having valid information. complete in accordance with SIPD features. The results of the risk management analysis are documented in the form of a risk register for management

Designing an Ethereum-based Blockchain for Tuition Payment System using Smart Contract Service

The security and disclosure of information in online transaction data remain a sensitive subject until this day. Whenever data collection from a transaction process is accessible over the internet system, certain parties may misuse any one of these data. Blockchain technology, which includes the use of smart contracts, is thought to overcome this problem due to the blockchain's decentralized and distributed nature. Blockchain allows transaction data to be accessed openly and transparently while securely protected by hashing encryption owned by intelligent contracts. This enables users to have detailed access privileges to each transaction's data. The development of smart contracts will be carried out in the production of microservices payment gateways based on decentralized apps (DApps) on the Ethereum blockchain in this research, with the payment gateway generated being used in the tuition payment process. The Truffle framework and the Metamask wallet will be used to assist the Ethereum payment process during the DApps development process. Testing the functionality of each intelligent contract feature reveals that the payment system can be utilized effectively and that there are no issues that cause transaction failures.