TQM Principles Research Articles

DECISION-MAKING SUPPORT TECHNOLOGIES IN THE FORMATION OF QUALITY MANAGEMENT SYSTEMS AT VEHICLE REPAIR ENTERPRISES

In recent years, the strategy of creating a safely functioning and efficient transport complex of Ukraine integrated into the world transport network has been fixed. Therefore, the creation of a progressive system of product quality management in the conditions of car repair enterprises is considered an urgent scientific and technical task. The quality management system is a management subsystem of an industrial enterprise. Modern production systems are based on TQM principles and widely use ISO 9001 certification. At the same time, certification is based on independent third-party audits (a conformity assessment organization). The wide spread of the standard is based on the fact that it contains generalized requirements (principles) for the organization of product quality control, which can be used at enterprises that differ significantly both in terms of specialization and the scale of production (depots or car repair plants). But this is the «bottleneck» of the standard – the lack of consideration of specialized production conditions makes it impossible to compensate for critical factors affecting the final quality of products. Currently, the accepted approaches to quality assessment do not fully take into account the factors that affect the final quality of products. In order to put all market participants - railway operators, manufacturers, rolling stock repairers and suppliers in mutually beneficial conditions, a single International Railway Industry Standard ISO / TS 22163 International Railway Industry Standart (IRIS) was developed.For the effective use of tools for ensuring the quality of rail car repair, it is considered necessary to use modern management decision support systems. They will allow real-time monitoring of production processes. It is possible to use the method of fuzzy sets to improve the quality management systems of wagon repairs based on the development of separate control algorithms with decision tables. In order to meet the requirements of international quality standards, it is necessary to significantly modernize management approaches based on the creation of progressive decision support systems.

Assessing the Impact of Principal Leadership and Teacher Performance on Educational Quality: The Role of TQM as a Mediator

This research investigates the influence of the principal's leadership and teacher performance on the quality of education and the mediating role of TQM in this relationship. Random sampling techniques were used to sample 50 MA Darul Falah Sukorejo Ponorogo teachers. Data collection was carried out using a questionnaire consisting of a 5-point Likert scale. PLS-SEM analysis was used to analyze data and test the conceptual model. The research results show that teacher performance significantly improves education quality but not principal leadership's influence. Apart from that, TQM mediates in increasing the influence of the principal's leadership on the quality of education (ρ=0.008) but not on the influence of teacher performance (ρ=0.703). The research implications emphasize the development of organizational culture supported by TQM and teacher professional training and development. So, building an organizational culture that supports TQM principles is essential. It involves a commitment from all levels of management, including principals and administrative staff, to prioritize educational quality and continuous improvement. Provide regular training to teachers on TQM concepts, practices, and strategies for implementing them in teaching and learning contexts.

TOTAL QUALITY MANEGMENT

Title: Total Quality Management: A Test of the Effect of TQM on the Performance and Stakeholder Satisfaction Background and Problem Discussion: The performance of TQM Airlines and Non TQM airlines is measured comparing statistically three major performance indicator Customer satisfaction, Employee satisfaction and Operational effectiveness. To establish a link between TQM and performance and showing the need for the adoption of total quality culture in the local airline sector of the Nigeria aviation industry. Purpose: The purpose of this thesis is to highlight the benefit of TQM implementation in the Nigerian Airline industry by examining the basic principles of TQM in the airlines. The impact of TQM implementation of the three performance indicator will be assessed. Method: Quantitative and qualitative method. Primary data is collected from the airline companies by questionnaires and interview. Secondary data is gotten from articles, journals and online resources. Theory: The theory section looks at different concepts of quality as defined and viewed by various authors. Also the benefits and hindrances of TQM implementation were reviewed. Analysis: We have used a T-test hypothesis to measure the difference in means of TQM airline and Non-TQM airlines using the three performance indicator. Conclusion: The research findings confirmed the benefits that ensue from the implementation of TQM. It showed that TQM is a strategic tool industry can employ in the quest to remain competitive. It was also discovered that for the TQM to be properly implemented, everybody in the organization must be involved from the management to the employees and even the customers.

Investigating the relationship between KM implementation capability and TQM: a Greek public sector case study

This study aims to create a conceptual model of Knowledge Management Implementation Capability (KMIC) (including KM-tools at each K-process) and TQM in the Greek public sector and investigate the relationship between them. The case study methodology is used by employing mixed research methods. Specifically, the conceptual model was constructed by using 15 public sector employees semi-structured interviews. Moreover, based on 420 responses of an online structured questionnaire the model’s validity and reliability are assessed by using exploratory and confirmatory factor analysis, and hypotheses testing through the PLS structural equation model (SEM). From the data analysis, we found that the construct KMIC includes technological and non-technological KM tools at the ‘K-creation’, and the ‘K-dissemination and application’ process, and TQM principles include ‘citizen satisfaction and strategic planning’, and ‘HR focus and leadership commitment’. In addition, there is a positive interaction between KMIC and TQM. In summary, it is the first time that KM tools are being studied in KMIC, as well as the relationship between KMIC and TQM in the public sector.

FACTORS OF QUALITY IN THE MANAGEMENT OF THE COMPETITIVENESS OF BUSINESS PROCESSES OF SERVICE ENTERPRISES

Competitiveness is the key to the company's success in the market environment. Therefore, among many tasks of enterprise management, an important place should be reserved to the analysis of the factors that determine its competitiveness. Methodologically this corresponds to the concept of Total Quality Management, which is the basis of quality management in various spheres of economic activity. Therefore, the purpose of the article is to justify the feasibility of using the TQM concept in management of the business processes of a service enterprise. Based on the semantic analysis of the definitions of “service” and “business process”, the influence of quality factors on the perception of the value of services by customers of service enterprises is determined. Taking into account the specifics of the service sector, authors suggest that an important aspect in assessing the value of a service for the client should be the differentiation between: a) the content (purpose of the service to meet certain needs and b) the quality of actions of the service provider. It is emphasized that the consumer value of services largely depends on the way the performer acts in the process of serving the client, and this is what determines the quality of service, which is perceived and evaluated by the client subjectively and cannot be characterized by quantitative parameters. At the same time, in many cases, it can be brought to certain standards described by a set of criteria that correspond to different levels of quality. This simplifies the management of business processes in the service sector by separating their standardized and individualized parts and makes it possible to develop programs for improving the organization of processes and personnel skills. In the context of the tasks of designing competitive BPs in the service sector and implementing the strategic goals of the service enterprise, the principles of TQM were specified and the «quality loop» for the hotel business was designed.

The Role of TQM, Performance Measurement System, Reward System and Organizational Commitment to Improving Employee Performance

This research aims to examine the effect of Total Quality Management implementation, Performance of measurement system, Reward system and Organizational Commitment on Employee performance. Results of research showed that; the four independent variables have affect on employee performance. The research units are charman, vice charman, teachers and administrative staff of School Middle Rank, High Medium School, Special High Medium School of public schools and private schools in South Tangerang area. The research sample was 120 peoples, with using convenience sampling method. The research method using a quantitative approach was carried out in 2020. The implications of research on organizations is that they can improve employee performance through sustainably apply TQM principles. The performance measurement system provides important information in the form of input in improving the employee, performance measurement system for added value to the organization. The reward system is an employee performance motivation tool. Organizational commitment plays a role in improving performance. The limitations of the research are to link employee performance with the role of the management supervision system and the commitment to follow up on recommendations for improvement of internal auditors.

Implementation of Total Quality Management in Kuttab Model Islamic Education Institutions: Case Study at the Islamic Education Institution Buku Al-Fatih Bogor

This research is motivated by the increasing trend of Indonesian people's interest in non-formal education in Indonesia. This trend of increasing public interest in the Kuttab model of Islamic Education needs to be maintained and continuously improved. This research aims to implement Total Quality Management at Kuttab Al-Fatih Islamic Education Institution. This research uses qualitative research, namely field research and literature research. The research informants comprised the head of Kuttab, Kuttab educators, Kuttab document observation, and Kuttab activity observation. The research findings show that the implementation of TQM at Kuttab Al-Fatih Islamic Education Institution is based on School Self Evaluation of 8 national education standards, which include components of Graduate Competency Standards, Process Standards, Assessment Standards, Graduate Competency Standards, Content Standards, Educational Facilities and Infrastructure Standards and Education Personnel adapted from the Al-Quran, Sunnah, and Siroh based on the ulama book. In addition, the management of Kuttab Al-Fatih Bogor has implemented TQM principles from 4 TQM Teachers, namely Demings, Sallis, Crosby, and Juran, although there are still some things that must be improved. In addition, some supporting and inhibiting factors for TQM implementation were also found.

Implementing Total Quality Management Principles in The Apparel Manufacturing Sector: Ghana in Perspective

This study focused on understanding the implementation of TQM in the apparel manufacturing sector. Due to the lack of TQM studies in Ghana and especially in the apparel manufacturing business, there was a need to conduct a study to reposition the operational strategies in the apparel sector in Ghana.A mixed-method approach was employed to attain valid, reliable and reproducible conclusions. The population focused on apparel manufacturing firms in Ghana. Questionnaires and interviews were employed to gather data.The key findings indicate that the fundamental obstacle to implementing TQM was the lack of knowledge and misunderstanding of TQM principles and their benefits by both owners and workers alike, as well as outdated technology and poor infrastructure. Again, in the context of Ghana, financial constraints posed a significant challenge.

How TQM Principles Influence Job Performance in Healthcare The Role of Locus of Control

How TQM Principles Influence Job Performance in Healthcare The Role of Locus of Control

Impact of TQM practices on business performance of three-star hotels and above in Vietnam: The role of innovation performance

The aim of this study is to examine the impact of TQM practices on the business performance of hotels in Vietnam, considering the role of innovation performance in the current business context. Data were collected from 190 hotels with a rating of three stars or higher in Vietnam in 2022. By using SEM analysis, we have demonstrated that TQM practices have a positive effect on hotels' business performance, and innovation performance plays an intermediary role in the relationship between TQM practices and business performance. Therefore, hotels should not only focus on implementing TQM principles to enhance service quality but also prioritize business, service, and process innovation to improve their results. This study highlights the importance of both TQM practices and innovation performance in achieving success in the hotel industry

Machine Learning Techniques for Quality Management in Teaching Learning Process in Higher Education by Predicting the Student's Academic Performance

The process of teaching and learning is the most powerful tool that teachers and professors have, because it is the main way that students change in the ways that teachers and professors want them to. TQM is recommended as a way to control, monitor, and improve the quality of teaching and learning strategies in the classroom. In line with the principles of TQM, evaluations of things like results and feedback are used to improve teaching and learning. The level of academic success that a program's students have may say a lot about how good that programme is. You can predict how well a student will do in school in the future by looking at how well they did in the past. After more research, it might be possible to find a link between the students' grades and their skills and interests. When teachers have this kind of information, they are better able to focus on the students who are having the most trouble. This article shows how to use feature selection and machine learning to improve the quality of teaching and learning in higher education by predicting how well a student will do in school. The performance of university students is used as an input to a classification model. First, ant colony optimization is used to choose the most important features. Then, KNN, Naive Bayes, and decision tree algorithms are used to classify the chosen data. Based on accuracy, recall, and F1 score, KNN performs better.

Determinants of a healthy quality environment in public secondary schools in Bahrain

In this study, total quality management TQM principles are being implemented in the secondary school setting in the kingdom of Bahrain. This research examines the extent to which total quality management is used in the educational sector because it has permeated every industry. Additionally, the study sought to investigate the connections between TQM and total quality performance as well as TQM and quality culture. A questionnaire survey was used to explore the phenomenon from instructors' viewpoints. According to teachers' perspectives, the data analysis showed that TQM principles, such as communication, student happiness, and continuous improvement, are applied at public secondary schools in the Kingdom of Bahrain. As well as that, the study concluded that TQM principles affect the school quality culture and total quality performance.

Investigating the Critical Success Factors of Excellence Model Implementation in the Public Sector “Egypt Government Excellence Award”

The purpose of this paper is to outline the structure of the Egypt Government Excellence Award, as well as to investigate the role of adopting an excellence framework in developing public sector work nature and improving public services, as well as to attempt to identify and propose solutions to the practical problems and challenges posed by excellence awards.The paper will highlight and investigate critical success factors (CSFs) that influence the success of the excellence model's implementation and adoption in the Egyptian public sector. A qualitative method will be used to build a model for CSF.The paper has summarized potential CSF that has been analyzed in previous literature that developed different models with different methodologies according to industry context. The majority of literature has discussed and analyzed CSF regarding TQM principles, with very little literature having discovered CSF of Excellence Models.The paper uses a qualitative narrative approach for an exploratory purpose. The data has been collected and analyzed using human interactive data sources by using unstructured interviews with experts in excellence from Egypt and other countries that have a similar context to EGEA.The results have shown that the main top five CSF, which are considered the main factors that will help any public organization in Egypt to successfully implement excellence models, are leadership, human assets, culture, excellence model, and performance management system.

How to improve the Quality of Indian Engineering Education using TQM Principles and ICT Tools

How to improve the Quality of Indian Engineering Education using TQM Principles and ICT Tools

Excellence in Sustainable Management in a Changing Environment

In the current changing environment, organizations need to evolve from a profitable perspective to a more sustainable focus. To deal with this change, the implementation of specific quality models and principles might help. Thus, the present article aims to study whether sustainable management can be achieved in specific organizations (enterprises, associations, and government institutions) by identifying the EFQM principles. Moreover, it analyses which of these quality principles positively and directly impacts the performances studied (environmental, social, and economic). To achieve these objectives, Ordinal Logistic Regression (ORL) was performed using data corresponding to the sample compiled by the Càtedra Universitària de Responsabilitat Social (RSU) from University of Girona. The research results indicate that implementing specific quality principles all the dimensions improved; thus, the organization becomes more sustainable. The value of this research lies in its contribution to the sustainable management literature; adds knowledge to the ongoing debate about the possible influence of TQM principles on the specific dimensions of sustainable management and highlight the importance of having a clear strategy to obtain the highest sustainable performance.

Employee attitudes on TQM implementation and job satisfaction in public health sector

The quality of service in the public health sector is an essential aspect that influences patient satisfaction. Providing quality in public health sector means delivering health service in an affordable, safe and effective manner, with minimal risk and harm for patients. In other words, it means fulfilling patients’ needs and surpassing their expectations. In order to provide patients with good-quality and satisfactory service, many public health organizations implement quality standards that contribute with many benefits and advantages, among which employee satisfaction stands out. The objective of the research was to evaluate the attitude of employees in public health institutes towards the dimensions of job satisfaction and their perception of the level of TQM implementation, with regard to the employees’ sociodemographic characteristics. In order to achieve this objective, ANOVA was used to test the hypotheses and determine the difference between observed sociodemographic characteristics with regard to the dimensions of job satisfaction and the application of TQM principles in research. Beside that, correlation coefficient was used to test the connection between overall job satisfaction and the level of TQM implementation (overall TQM principles). The findings suggest that level of education and the length of service have a significant effect on the differences in assessments among employees, while position in the workplace affects within certain dimensions of job satisfaction, as well as within their perception of the TQM implementation. Results have also shown that there is a statistically significant relationship between job satisfaction and the level of implementation of TQM principles. The present study provides valuable guidelines for public health sector managers since the results of the research indicate the level of perception of the implementation of TQM principles and job satisfaction dimensions with which employees are the most and the least satisfied, thus pointing out to management in public health sector institutions the areas in which certain improvement measures should be implemented. As this study focuses specifically on Institutes of Public Health, future research could be expanded to encompass other public health institutions such as hospitals and private clinics as well as other sectors.

Application of Total Quality Management Theory on Health and Safety of Staff and Students in Aftermath of the Covid-19 School Closures in UasinGishu County, Kenya

As the world is grappling with COVID-19 Pandemic, education sector has been greatly affected. Schools have been closed. Therefore, strategies on how to recuperate from the damage caused by school closure should be developed to help in the schools re-opening process. The study therefore sought to scrutinize the outcome of application of TQM theory on supervision of COVID-19 pandemic matters in UasinGishu County, Kenya. Mixed research method, ex-post facto research design was engaged. The study targeted 184 principals from which 18 principals were sampled methodically to play a part in the enquiry. Survey form and surveillance checklist were engaged as data assortment instruments. The enquiry established that schools that will utilize Deming 14 principles of TQM will successfullyuphold health and safety of students and staff in aftermath of COVID-19 school closure. The enquiry also established that there was a positive and noteworthyaffiliation between communiqué (x2=7.325, df=4; p=.001), top administrationdedication (x2=10.087, df=4; p=0.039) and training and improvement (x2=8.196, df=2 p=0.017) on maintenance of health and safety of staff and students. The enquiry applauded that supplementaryprominence should be place in ensuring valuable application of TQM principles in schools to assistin the supervisionof the COVID-19 pandemic when schools revive. The enquiry also commended that there ought to be training of both instruction and non- instruction staff on administration of COVID-19 even prior to the schools re-opens to guarantee their safety and that of the students.

What is calculation the Quality Costs Using the ABC Method the order Application in TQM

The calculation of quality costs is an objective for many institution . Generous principles of TQM are an attraction for many institution . The possibility of calculating quality costs under TQM implementation is a challenge. The purpose of this paper is to present a quality costing methods under TQM implementation. The solution proposed for calculating the cost of quality is the ABC method. To apply ABC method entity must meet certain conditions that are presented in the paper. To implement TQM entity must meet certain specific condition, management entity must decide a certain way of collecting and synthesizing data and compartments entity to assume certain responsibilities. ABC method required additional work from the accounting department and accounting department collaboration with the department of quality. The paper presents the main categories of quality costs to be considered when calculating the cost of quality and how these costs can be calculated using the ABC method. The content of the application presents a detailed example of quality costing and are specified by cost drivers used. The implementation of TQM and quality costing allows managers savings and better allocation of resources.

Implementation of TQM Pillars in A Manufacturing Factory: An Empirical Case Study

The process of detection and elimination of errors on a continuous basis from any system is known as TQM. This helps in improvement of productivity, efficiency, cost reduction by improving the methods and minimizing waste materials. This study aims at identifying the basis pillars in RMG industry through application of TQM principles. RMG is the highest productive industrial sector in Bangladesh economy and improvement in the product quality will have direct effect on the economic stability. Tools such as flow charts, Pareto charts, Check sheets, Cause & Effect diagrams, Histograms and scatter diagrams are utilized from variety of industries in Banglaesh to analyse the data collected. The outcome shows that the process has helped in elimination and reduction in waste scrap materials. This has also help reducing the costs and enable the organization to enhance the utilization of available resources without further investment.

TQM's presence within legal systems: example of impact on Australian higher education

PurposeThe purpose of this study is to investigate the extent to which TQM has influenced the legal system in Australia, an area seldom investigated in the quality or legal literature.Design/methodology/approachDocumentary and policy analysis of legislation, rules and rulemaking documentation based on a partial application of historical-policy analysis (HPA). Textual analysis was based on Dean and Bowen's (1994) definition of TQM and Vinni's (2007) review of new public management and Swiss (1992) “reformed TQM” concepts.FindingsAustralia's Tertiary Education Quality and Standards Agency Act of 2011 and supporting legal documents such as Guidance Notes include language reflective of TQM principles, providing evidence that present-day administrative law schemes include TQM practices and tools to undergird procedures of regulatory expectations (sometimes in the form of standards), monitoring and general operations. Oftentimes, it is the supporting legal documentation where TQM practices are found and operationalized.Research limitations/implicationsThis is a proof-of-concept research study to determine the feasibility to identify TQM concepts within the existing language of legal statutes and supporting regulatory documentation. As such this study worked out the preliminary research challenges in performing this type of analysis.Practical implicationsUnderstanding TQM's impact on legal systems expands the system's perspective of organizations that do not always factor in the influence government policy has on organizational behaviours and outlooks. More specifically, understanding TQM's influence sheds insight on regulatory requirements imposed on a sector and the normative aspects of regulatory compliance that impact the operations and strategic planning of organizations.Social implicationsThe article provides an example of how legal administrative rulemaking influences organizational operational and strategic activities to remain viable in the organization's business or industrial sector.Originality/valueThere are few research papers or literature reviews pertaining to the subject of TQM concepts embedded in laws and regulations, most of which date from the 1980s through early 2000s.