City Tourism Research Articles

Empowering and Influencing Factors of Intellectual and Spiritual Capital in Improving Organizational Performance at Tourism Institutions

This research aims to measure factors that influence intellectual and spiritual capital in increasing organizational performance at tourism institutions in Banda Aceh City through the variable organization. The methodology used is quantitative. Data was collected from respondents using a structured questionnaire with a Likert scale. Seventy-five questionnaires were distributed in all to the Banda Aceh City Tourism Institution. Sample selection utilized a disproportionate technique of stratified random sampling. The research data underwent descriptive, and structural equation modeling analysis using SPSS and SEM AMOS software. The analysis that was produced was: Research has demonstrated that intellectual capital has a substantial and favorable impact on the functioning of organizations, that is 0.000 < 0.05 as the significant value; spiritual capital has a -0.070 direct effect on organizational performance; the coefficient of the indirect effect is 0.273, the mediation process has a substantial impact, and the effect of mediation has been proved to be significant, the coefficient for the indirect effect is 0.458, at the lower level for intellectual capital boot of 0.227, and the upper level for intellectual capital of 0.676, with a 95% confidence interval.

Assessment of index-based traffic noise annoyance level at major road intersections in a tourist city: A case study towards environmental sustainability

Assessment of index-based traffic noise annoyance level at major road intersections in a tourist city: A case study towards environmental sustainability

Investigating Factors Influencing the Selection of Micro-Mobility in a Tourist City: Focus on Jeju City

This study provides an analysis of micro-mobility use in Jeju City, focusing on how individual choices between e-bikes, e-scooters, and e-motorcycles are influenced by a combination of personal, environmental, and contextual factors. Drawing on data from a local micro-mobility provider from April to December 2022, the research employs multinomial logistic regression to examine the impact of various determinants on the selection of micro-mobility options. The results reveal unique findings, with significant variations in mode choice correlating with gender, age, and region. Also, usage time of micro-mobility emerged as a crucial determinant, suggesting a relationship between trip length and selected mobility. Additionally, environmental variables, particularly temperature, were found to substantially impact users’ choices, reflecting the sensitivity of micro-mobility demand to weather fluctuations. Insights from this study suggest the importance of integrating responsive service design for micro-mobility that addresses the multifaceted needs of users in tourist cities, emphasizing environmental considerations.

Generative artificial intelligence: a proactive and creative tool to achieve hyper-segmentation and hyper-personalization in the tourism industry

Purpose The purpose of this paper is to explore how GenAI can help companies achieve a higher level of hyper-segmentation and hyper-personalization in the tourism industry, as well as show the importance of this disruptive tool for tourism marketing. Design/methodology/approach This paper used the Web of Science and Google Scholar databases to provide updated studies and expert authors to explore GenAI in the tourism industry. Analysing hyper-segmentation and hyper-personalization modalities through GenAI and their new challenges for tourists, tourism cities and companies. Findings Findings reveal that GenAI technology exponentially improves consumers’ segmentation and personalization of products and services, allowing tourism cities and organizations to create tailored content in real-time. That is why the concept of hyper-segmentation is substantially focused on the customer (understood as a segment of one) and his or her preferences, needs, personal motivations and purchase antecedents, and it encourages companies to design tailored products and services with a high level of individual scalability and performance called hyper-personalization, never before seen in the tourism industry. Indeed, contextualizing the experience through GenAI is an important way to enhance personalization. Originality/value This paper also contributes to enhancing and bootstrapping the literature on GenAI in the tourism industry because it is a new field of study, and its functional operability is in an incubation stage. Moreover, this viewpoint can facilitate researchers and companies to successfully integrate GenAI into different tourism and travel activities without expecting utopian results. Recently, there have been no studies that tackle hyper-segmentation and hyper-personalization methodologies through GenAI in the tourism industry.

The Influence of Online Information Dissemination on Tourism Intentions: A Study of China’s Internet celebrity Cities

This study explores the pathways through which online information dissemination impacts tourism intentions in China’s internet celebrity cities. Through quantitative analysis, the study reveals how online information dissemination influences tourist attitudes and transforms them into tourism consumption intentions by enhancing city awareness, increasing information trustworthiness, and boosting online attention. The results indicate that city awareness, information trustworthiness, and online attention significantly and positively impact tourist attitudes, which in turn further strengthens consumption intentions. The study also finds that attitudes play a significant mediating role between these factors and consumption intentions. The research employs a questionnaire survey, along with reliability and validity analysis, regression analysis, and mediation effect analysis to ensure scientific and reliable results. The findings provide empirical evidence for city managers and tourism practitioners on how to enhance city tourism attractiveness through online dissemination, while also pointing out new directions for future research, with significant practical implications.

Enhancing Sustainable Tourism in Medan through Heritage-Based Development

This study aims to analyze the strategies for developing heritage tourism in Medan, focusing on the Kesawan area as a key destination. The research utilizes SWOT analysis (Strengths, Weaknesses, Opportunities, and Threats), which helps identify the internal and external potential in the development of heritage tourism in the city. The results show that Kesawan’s strengths lie in its historical, cultural, and architectural value, as well as its strategic location, making it an attractive tourist destination. However, the weaknesses identified include inadequate infrastructure, limited human resources, and insufficient funding. Opportunities include the growing trend of cultural tourism and government support for heritage development. Nevertheless, threats such as uncontrolled urbanization, climate change, and economic pressures require particular attention in managing the area. The integration of heritage aspects in the city’s tourism master plan is progressing well, with the Medan City Tourism Development Master Plan (RIPPARKOT) outlining sustainable development strategies and policies. This study recommends improving infrastructure, enhancing human resources, and adopting effective marketing strategies to support sustainable heritage tourism development. Proper management could position Kesawan as a premier heritage tourism destination, contributing to the local economy.

Optimalisasi Potensi Wisata Desa Serangan Melalui Pendekatan Berkelanjutan: Studi Kasus Menggunakan Metode TOWS, EFAS, dan IFAS

Serangan Village in Denpasar, Bali, is recognized as an innovative tourist destination, having won the 2023 Anugerah Desa Wisata award. This recognition is supported by a variety of attractions such as Pura Sakenan, Asyuhada Mosque, Melasti Beach, mangrove forests, the Turtle Conservation and Education Center (TCEC), local traditions, and unique culinary offerings. This study aims to identify the internal (strengths and weaknesses) and external (opportunities and threats) factors affecting Serangan Village and to formulate strategies for sustainable tourism development based on the four main pillars of sustainable tourism destination criteria according to Minister of Tourism Regulation No.9 of 2021. A qualitative descriptive method using TOWS analysis, EFAS, and IFAS matrices was employed, with data collected through observation, interviews, and documentation. The results indicate that Serangan Village is in quadrant III, highlighting the need for effective strategies to optimize opportunities and address internal weaknesses. The strategy formulation results include leveraging the Bappenas Masterplan to build stakeholder collaboration, participating in training from the Denpasar City Tourism Office, forming a tourism impact monitoring team, implementing sustainable governance policies, utilizing social media for surveys and feedback, and developing policies for cultural asset protection and animal welfare to support sustainable tourism growth in Serangan Village.

New Urban Tourism: an On-Site Analysis of City Tourism’s New Trend in Selected Spots in the Destination of Munich, Germany

Abstract A shift in travel behavior is taking place within urban tourism. Experienced repeat visitors want to discover cities away from tourist centers and traditional attractions. They want to gain insights into everyday life in the city and explore it off the beaten track. This phenomenon is called New Urban Tourism (NUT). This paper aims to determine whether NUT is a noteworthy phenomenon in Munich. For this purpose, three research questions were formulated. A qualitative content analysis of travel blog entries about insider tips in Munich was conducted to answer the research questions. The goal was to identify the two insider tips that were most often mentioned. Here, face-to-face interviews with tourists and residents were conducted. The tourists were asked questions about their travel and information behavior to determine whether they could be classified as New Urban Tourists. The residents, in contrast, were asked to indicate whether they notice the presence of tourists and how this influences their perception of the neighborhood. NUT can be described as a notable phenomenon in the city of Munich. Recommendations for future research include examining the impact of NUT on Munich and identifying the specific aspects of urban ordinariness that New Urban Tourists deem worth experiencing.

Research on Tourism Brand Building in Shapingba District from the Perspective of Cultural and Tourism Integration: A Case Study of Sunac Cultural Tourism City

From the perspective of cultural and tourism integration, this paper uses Sunac Cultural Tourism City in Chongqing’s Shapingba District as a case study to explore its tourism brand-building model and provide corresponding suggestions. First, relevant literature was reviewed to understand the theoretical foundations of cultural and tourism integration, cultural tourism brands, and brand building. Then, authoritative data was collected from official websites to conduct an in-depth analysis of the area’s cultural and tourism resources. This study introduces an overview of the cultural and tourism resources in Shapingba District and analyzes the development status and brand-building situation of Sunac Cultural Tourism City. Using the SWOT analysis method and based on the theoretical foundation, this paper comprehensively evaluates the advantages, disadvantages, opportunities, and threats in the brand building of Sunac Cultural Tourism City. The aim is to offer effective suggestions for tourism brand building in the Shapingba District, thereby promoting the integration and development of the cultural and tourism industries. This research holds both theoretical and practical significance for promoting tourism brand-building and the integration of cultural and tourism industries in the Shapingba District.

Blind indoor navigation app for enhancing accessible tourism in smart cities

Purpose People with visual impairments or blindness (PwVIB) are mostly excluded from tourism activities. Despite the rise of assistive technology (AT) solutions in Tourism, acceptance remains low because of the difficulty of providing the right functionality, effectiveness and usability. Arguably, it can be said that disability-oriented training can affect the latter two and, therefore, an AT solution’s acceptance. This paper aims to contribute to the theory development and conceptualization of technology acceptance of AT solutions in Tourism by studying, in the context of the Unified Theory of Acceptance and Use of Technology (UTAUT), the effects of training PwVIB on using AT solutions. This study presents the effects of training on the tourism behavior of PwVIB and provides valuable information to the stakeholders. Design/methodology/approach Questionnaire data collected from 128 PwVIB after evaluating an AT were subjected to exploratory and confirmatory factor analysis and structural equation modeling followed by post-evaluation interviews. The used application, called BlindMuseumTourer, enables high-precision autonomous indoor navigation for PwVIB in tourist places like museums and places of health care. Findings The results of this study indicate the partial satisfaction of the extended model validating the importance of performance expectancy and training (the new factor) in predicting the behavioral intention of PwVIB tourists toward using ATs during their tourist activities. This suggests that practitioners have to provide performant technological solutions accompanied by special training sessions for improved engagement and satisfaction. Originality/value This study contributes to the UTAUT theory in the context of Tourism for PwVIB by adding a new factor and replacing two moderator variables. To the best of the authors’ knowledge, no similar work is studying AT acceptance by PwVIB in the tourism literature. Furthermore, the validation process used a novel indoor navigation application, demonstrating its effectiveness in the Tactual Museum of Greece.

Exploring the Readiness of the Hospitality Industries in Sorsogon City for Halal Tourism

This study utilized a mixed method research design to evaluate the readiness of hospitality industries in Sorsogon City for halal tourism. Hotel owners, managers, and staff from 14 DOT-accredited establishments served as primary respondents. The research assessed the hospitality industry’s preparedness to cater to the growing Muslim tourist market. It examined stakeholders’ awareness of halal principles, focusing on food, amenities, and facilities. Challenges and strategies for halal tourism adoption were also explored. Findings revealed a fair level of readiness among hotel owners in providing halal food and alcohol- free environments, but a lower capacity to offer diverse halal amenities and facilities. Hotel staff demonstrated fair readiness in accommodating Muslim guests. Key challenges included infrastructure limitations, staff training needs, and operational complexities. Based on these findings, an action plan for promoting halal tourism in Sorsogon City was developed. This study contributes to fostering inclusivity and cultural diversity within the Philippine tourism industry.

Residents’ place attachment and tourist sexual behaviour in a European coastal tourist destination

PurposeDespite extensive research into residents’ attitudes towards tourist behaviour, little has been explored about the extent to which visitors’ practices contribute to the formation of residents’ bonds with their place of residence, which is also a tourist destination. Therefore, this research aims to determine how residents’ perception of tourist sexual behaviour affects their engagement with the urban environment and the image of the city and tourist destination in which they live. To structure and interpret the various attitudes of the residents surveyed, the authors used a conceptual framework based on identity process theory (IPT) in relation to residents’ attitudes and the impact of a particular dimension of tourist behaviour – their sexual practices – on their perceived connection to their place of residence.Design/methodology/approachA questionnaire was administered to a sample of 457 residents in Salou to collect data regarding their assessments of the sexual behaviour of tourists in their community. A cluster analysis was used to classify residents according to their attitudes and stances towards the different sexual practices of visitors and their evaluation of the importance of those practices for current and future tourism at the destination. Finally, an analysis of variance was performed to compare significant differences in attitudes towards tourist behaviour and the attachment to Salou among the different segments of residents identified.FindingsThe study identified four groups of residents classified by their attitudes towards tourist sexual behaviour: permissive bystanders, supportive expectants, ambivalent pragmatics and opposed rejectors. Two attitudinal components explain the differences between the groups: tolerance and personal interest, which are associated with how residents construct their bond with Salou in terms of place attachment (PA). These results align well with IPT, as they highlight processes of assimilation, evaluation and the contribution of symbolic significance to the place of residence, mediated by the perception of tourist sexual behaviour.Practical implicationsSome practical recommendations are offered to tourist destination administrations regarding the differences among residents’ attitudes towards tourist behaviour and PA. The findings can serve as a valuable tool for designing tourism policies aimed at selecting markets, as well as for marketing and promoting tourist destinations.Originality/valueThe originality of this study lies in that it considers the role of tourist sexual behaviour as a compositional element of the identity of the place – a tourist destination – where residents live, providing new empirical data on an under-researched academic issue. This article attempts to contribute to a critical perspective by conceptualising and introducing new elements for understanding the identity, attraction and sexuality of tourist sites. The study also connects with the urban analysis of tourist destinations, incorporating the role of sex into the social construction of the tourist city, the creation of identity and image and the attribution of symbolic meaning to destination settings.

Enhancing Secondary City Tourism in Thailand: Exploring Revenue Generation, Sustainable Practices, and the Role of Brand Identity

Tourism is a significant contributor to economic development, particularly in countries like Thailand, where primary cities dominate tourism revenue. However, secondary cities, despite their rich cultural, natural, and historical assets, remain underexplored. This study addresses the need to promote secondary city tourism in Thailand by exploring the key factors influencing tourist decision-making and satisfaction. Using a mixed-methods approach, including qualitative and quantitative research, the study investigates elements such as perceived value, cultural and natural attractions, and brand identity that shape tourist preferences and behaviors. Findings indicate that strategic promotion and infrastructure development in secondary cities, along with a well-defined brand identity, can enhance tourist satisfaction and revisit intentions. The research highlights the significance of regional-level attributes, suggesting that region-specific marketing strategies could play a pivotal role in promoting secondary city tourism. This study aims to provide actionable insights to stakeholders for sustainable tourism development, community revenue generation, and equitable distribution of tourism benefits across Thailand’s diverse regions.

해안관광도시 브랜드 이미지 디자인 비교분석 - 중·한 해안관광도시 중심으로

With the increasing number of tourists, cities with different characteristics have explored their own urban characteristics and established a unique brand image. Coastal tourism cities have distinctive characteristics and concentrated industries, which tend to cause problems such as the repetition of elements and colors when creating brand images, and it is difficult to reflect the differences and uniqueness between cities. Based on previous relevant theoretical studies, this study makes a comparative analysis of the design elements of the brand image of the coastal tourism cities of China and South Korea in combination with the characteristics of the cities themselves, and proposes the development direction of the brand image of the coastal tourism cities of China and South Korea through the analysis results, so as to promote the further improvement of their brand image and bring more tourism resources.

Pengaruh Kompetensi Dan Profesionalisme Terhadap Kinerja Pegawai Dengan Budaya Kerja Sebagai Variabel Moderasi Pada Dinas Pariwisata Pemuda Dan Olahraga Kota Payakumbuh

This research aims to analyze and test the influence of competence, professionalism on performance with work culture as a moderating variable at the Payakumbuh City Youth and Sports Tourism Office. This type of research is quantitative research. This sample is all employees of the Payakumbuh City Tourism, Youth and Sports Department. The sampling method uses the census method, where all members of the population are used as research samples. This research uses primary data obtained through questionnaires delivered directly to all employees of the Payakumbuh City Tourism, Youth and Sports Department totaling 62 questionnaires and all respondents returned the questionnaires. The data was processed using Structural Equation Modeling (SEM) analysis using the SmartPLS application. The research results show that competence has a significant positive effect on employee performance. Then other results show that professionalism has a positive and significant effect on employee performance. Competency which is moderated by work culture has a negative and insignificant effect on employee performance. Meanwhile, professionalism moderated by work culture has a positive and insignificant effect on the performance of employees of the Payakumbuh City Tourism, Youth and Sports Department.

Source-specific ecological and human health risk analysis of topsoil heavy metals in urban greenspace: a case study from Tianshui City, northwest China.

Soil contamination of heavy metals in urban greenspaces can exert detrimental impacts on ecological biodiversity and the health of inhabitants through cross-media migration-induced risks. Here, a total of 72 topsoil samples were collected from greenspaces in the popular tourist city of Tianshui, ranging from areas with parks, residential, road, industrial and educational soils. The study aimed to evaluate an integrated source-specific ecological and human health risk assessment of heavy metals. Among the analyzed heavy metals, except Cr (mean), all exceeded the local background values by 1.30-5.67-fold, and Hg, Cd, Pb and As were the metals with large CV values. The Igeo and CF results showed Hg, Cd, As and Pb exhibited significantly high pollution levels and were the primary pollution factors. The mean PLI values indicated moderate pollution in educational (2.21), industrial (2.07), and road (2.02) soils but slight pollution in park (1.84) and residential (1.39) greenspaces. The Igeo, CF, and PLI results also revealing that these heavy metals are more likely to be affected by human activity. Four primary source factors were identified based on PMF model: coal combustion (25.57%), agricultural sources (14.49%), atmospheric deposition (20.44%) and mixed sources (39.50%). In terms of ecological risk, the mean IRI values showed considerable risks in educational soils (287.52) and moderate risks in road (215.09), park (151.27) and residential (136.71) soils. And the contribution ratio of atmospheric deposition for park, residential, road, industrial and educational greenspaces were 57.72%, 65.41%, 67.69%, 59.60% and 75.76%, respectively. In terms of human health risk, the HI (below 1) and CR (below 1.00E-04) for adults from soils of all land use types was negligible. However, children have more significant non-carcinogenic and carcinogenic hazards especially in residential soils, the HI (above 1) and CR (above 1.00E-04) revealed the significance of regarding legacy As contamination from coal combustion when formulating risk mitigation strategies in this area. The proposed method for source and risk identification makes the multifaceted concerns of pollution and the different relevant risks into a concrete decision-making process, providing robust support for soil contamination control.

The Spatial–Temporal Evolution and Driving Factors of the Coastal Tourism Economy in China

Tourism has emerged as a pivotal element of China’s economic development, particularly within its coastal cities. This paper presents a comprehensive analysis of China’s coastal city tourism economic development, focusing on 53 coastal cities. Through a meticulous combination of literature analysis and data crawling, a robust database is constructed, encompassing tourism resources and revenues. This study delineates the spatial–temporal evolution pattern of China’s coastal city tourism development and employs geo-detector methods to quantitatively analyze the impact factors driving this evolution. Key findings reveal distinct trends in the coastal tourism economy of China from 2009 to 2019, characterized by spatial stability, similar trends in adjacent spatial units, and localized spatial structures. Notably, factors such as actual foreign investment, the presence of star-rated guesthouses, tourism industry employment, airport activity, and import–export trade volume exert significant influence on the domestic tourism economy. Similarly, tourism employment, airport activity, availability of star-rated hotels, import–export trade, and utilization of foreign capital emerge as influential factors shaping inbound tourism. Policy recommendations emphasize the need for government intervention to optimize tourism development strategies for coastal cities. This entails balancing resource exploitation with environmental protection and enhancing the quality of tourism services, fostering sustainable growth and long-term prosperity.

Manajemen Event Dalam Penguatan Branding Kota Wisata dan Budaya

Entertainment is a human need fulfilled through tourism, which not only provides enjoyment but also offers new experiences. The tourism sector has significant potential to boost local and national economies, requiring effective management and promotion through various strategies, including events. This research highlights the crucial role of event management in strengthening the branding of Sawahlunto City as a "Cultural Mining Tourism City," focusing on how events can be designed, managed, and evaluated to support the city's identity. This study employs a qualitative approach with a case study method. The results showed that the event management was still far from what should be done. This can be seen from several points that are not well implemented in the procurement of the event.Research that is seen from the shortcomings related to preliminary research that should be done before event planning. Design that has been done quite well by the city government of Sawahlunto. Planning is seen from the city government of Sawahlunto has been in accordance with what should be related to event planning to brand the city. Coordination is seen that the Sawahlunto city government pays less attention to this. And evaluation is not done by the city government of Sawahlunto.

Characteristics and Effects of the Last Kilometre of the Tourist City from the Dynamic and Static Perspectives

The accessibility of the “last kilometre” of a tourist city has a profound impact on the travelling experience of tourists. In-depth understanding of the characteristics and spatial effects of the “last-kilometre” traffic accessibility in tourist cities is conducive to further enhancing the accessibility of traffic travel and forming a new industry development pattern of deep integration of traffic and tourism. The results show that: (1) Private transport accessibility is significantly better than public transport accessibility, and the strong economic strength of large cities such as Peking, Shanghai, and Nanjing support a wider coverage of public transport compared with cities such as Qinhuangdao, Dalian, Ningbo, etc. Even for the middle-income and high-income groups of the large cities, the advantage of the broader travelling cost of public transport is still significant. (2) The average values of the fluctuation coefficients of travel time of public transport in tourist cities are all smaller than those of private transport, and public transport is less sensitive to traffic congestion, making it a more reliable choice for tourist travel. The higher number of public transport grids with more anomalous fluctuations and much larger fluctuations than private transport grids suggests that there is an urgent need to strengthen the standardisation of public transport services in the corresponding areas. (3) Urban tourism development has been moving from single-line to network development, and the impact of urban transport on urban–regional tourism development has been manifested in the place fission effect, corridor diffusion effect, and regional equilibrium effect. In general, our findings have been useful in understanding the accessibility characteristics of the “last kilometre” in tourist cities, optimizing the efficiency of inter-regional and intra-city transport connections, constructing a fast and convenient travel transport system, improving the accessibility of transport trips, and forming a new development pattern for the deep integration of transport and tourism.

Cross-media Integration of Film and Television and Cultural Tourism in the Context of Internet Celebrity Cities

In 2023, with the hit of the TV series "Long Moon Embers", Bengbu will become popular on the whole network, which will make film and television programs and cultural tourism a cross-media integration for a while. Despite the hot atmosphere of the tourism market, the quality of cultural and tourism products is uneven, and it is difficult to live up to the truth under the banner of culture. This not only affects the consumer experience, but also detrimental to the long-term development of the industry. The TV series is detonated, and Bengbu's own profound historical context and urban heritage are the blessings of cultural tourism development. In the face of the city's "out of the circle", Bengbu City should take advantage of the situation to pursue, dig deep into its own resource endowment, and deeply cultivate cultural resources to build a cultural and tourism city; It is necessary to take the opportunity to transform, improve the business environment and industrial ecology, and stimulate the vitality of the city to achieve sustainable development. Do a good job in service with heart and affection, and continue to stimulate new momentum for the development of the cultural tourism market.