This study examines how Islamic Senior High Schools (Madrasah Aliyah) in Indonesia manage educational quality by systematically integrating academic achievement and character formation through the Plan-Do-Check-Act (PDCA) cycle within Total Quality Management (TQM) frameworks. Unlike previous research treating character education as supplementary, this study positions it as strategic management. Using a qualitative multiple-case study design, data were collected from three State Islamic Senior High Schools through interviews, observations, focus groups, and document analysis. The study investigated PDCA implementation in each school and patterns across institutional contexts. Findings reveal three management models: (1) structural-regulative (MAN X), emphasizing discipline through strict SOPs; (2) community-collaborative (MAN Y), integrating pesantren culture and parental involvement; and (3) innovation-capacity oriented (MAN Z), cultivating literacy and 21st-century skills. Cross-case analysis shows all schools applied PDCA principles—strategic planning (Plan), consistent implementation (Do), integrated evaluation (Check), and improvement (Act). Educational quality in faith-based schools is enhanced when academic and character dimensions are embedded throughout the management cycle. This research demonstrates how TQM-PDCA frameworks can be contextualized for faith-based schools in developing countries and identifies critical gaps in quality systems that require strengthening.

This study aims to examine the impact of Lean management awareness and implementation (LMAI) on operational efficiency (efficiency improvements from Lean practices [EILP]) within hospital pharmacy services by exploring the mediating role of staff satisfaction with Lean management (SSLM) and the influence of challenges in adapting to Lean processes (CALP). The study intends to provide empirical insights into the interrelationships among Lean practices, employee perceptions and organizational performance, grounded in socio-technical systems (STS) theory and total quality management (TQM). A quantitative research design was adopted for this study, utilizing a structured questionnaire. Data were collected from 170 pharmacy professionals working in various hospitals in Thrissur, Kerala, selected through purposive sampling. The collected data were analyzed using SPSS and SmartPLS 4.0. The analysis included descriptive statistics, reliability and validity assessments, and structural equation modeling (SEM) to examine direct, mediating and moderating relationships among the variables. The results demonstrate that operational efficiency and staff satisfaction significantly improve with higher Lean awareness and implementation. SSLM partially mediates the relationship between LMAI and EILP, indicating that social engagement reinforces the technical benefits of Lean. However, CALP did not significantly moderate this relationship. The findings confirm that sustainable efficiency and medication safety are achieved through alignment of Lean technical tools and social-cultural factors. Although the study was conducted across multiple hospitals, the findings are limited to a single geographic region, which may affect their generalizability. Hospital administrators should prioritize structured Lean awareness programs, continuous staff training and participative decision-making to enhance pharmacy efficiency. Embedding Lean performance indicators into governance systems and linking them to staff appraisal can sustain improvements. Strengthening leadership support and employee engagement ensures long-term operational efficiency and improved patient safety outcomes. The study highlights that strengthening Lean awareness and staff satisfaction in hospital pharmacies enhances service reliability, reduces medication errors and promotes patient safety, thereby improving overall healthcare quality and community trust. This study extends Lean healthcare research by empirically integrating awareness, staff satisfaction and adaptation challenges within a socio-technical framework in Indian hospital pharmacies, offering a behavioral explanation for operational efficiency beyond traditional process-based analyses.

Critical Thinking Disposition and Total Quality Management Practices of Public Elementary School Teachers

ABSTRACT The study aimed to determine the impact of Total Quality Management on organizational performance in aircraft maintenance companies in Jordan, the mediating role of an innovative culture. To achieve the study’s objective, a descriptive-analytical approach was employed a comprehensive survey method was used, representing the entire population of 260 employees. After distributing the questionnaire electronically to the study sample, 157 questionnaires were correctly returned. The study reached several conclusions, most notably that fostering a culture of innovation in the aircraft maintenance sector is essential for maintenance companies. These companies continuously strive to incorporate modern technological innovations into their maintenance processes to achieve highly accurate results that ensure the highest levels of safety and reliability. This includes the use of robots, which perform inspection and repair operations with greater precision and speed. The results also demonstrated the impact of (TQM) and its various dimensions on the organizational performance of Jordanian aircraft maintenance companies. Furthermore, the study revealed the mediating role of an innovative culture between the effect of TQM on the organizational performance. The study recommended that Jordanian aircraft maintenance companies focus on developing and strengthening a culture of innovation among their employees by encouraging creative thinking and providing appropriate support for new ideas. Additionally, the study recommended integrating the use of drones into an innovative culture that can be applied and utilized in aircraft inspection and maintenance operations. This would enhance efficiency in maintenance processes and, consequently, boost the overall organizational performance of the aircraft maintenance sector.

Purpose Due to the incessant focus on climate change, international, regulatory, and social pressures are compelling organizations to adopt green supply chain management practices (GSCPs). This study analyzes the impact of a holistic set of Green Supply Chain Management (GSCM) practices including Internal Environment Management (IEM), Green Purchasing (GP), Cooperation with Customers (CC), Eco-Design (ED), Investment Recovery (IR), Reverse Logistics (RL), Green Distribution (GD), and Green Warehousing (GW) on sustainability performance (SP) constituting environmental, economic, and social performance. This investigation draws on the Natural-Resource-Based-view, which presents GSCM as a strategic capability that leads to Competitive Advantage (CA), which in turn leads to SP. Therefore, it examines the mediation of CA between GSCM & SP. In addition, the moderating role of Total Quality Management (TQM) is also examined. Design/methodology/approach 392 experts from the Indian manufacturing industry were surveyed, and the data were analyzed using PLS-SEM through SmartPLS. Findings The findings suggest that a holistic set of GSCM practices positively impacts EVP, ECP, & SCP with partial mediation of CA, and an absence of moderation of TQM. Originality/Value The study extends the previous literature by considering a broader spectrum of GSCPs. Moreover, this study examined the moderation of TQM between GSCM & SP, which has rarely been analyzed previously. Implications: This study strengthens NRBV theory and directs managers and policymakers about the positive impacts of GSCM.

The increasing number of hospitals requires healthcare providers to continuously improve service quality to meet patient expectations and satisfaction. However, at Poso Hospital, various complaints are still being reported, particularly regarding service speed, fairness, and cost transparency, leading to dissatisfaction and a decrease in patient visits. This situation indicates the need for evaluation and implementation of Total Quality Management (TQM) as a quality management approach. To determine the influence of Perceived Service Quality and Total Quality Management on patient loyalty with Patient Satisfaction as a moderating variable at Poso Regional Hospital. A quantitative cross-sectional design was applied with 442 respondents selected through random sampling. Data were summarized using univariate analysis to describe participant characteristics and response distributions, followed by path analysis for further examination. Total Quality Management have a significant effect on Patient Satisfaction and Perceived Service Quality and Total Quality Management have a significant effect on patient loyalty. The most effective model in this study is the partial mediation model, where TQM influence patient loyalty both directly and through patient satisfaction.

This study examines the impact of board structure on the innovation investment intensity of Vietnamese commercial banks over the period 2010–2023 using the generalized method of moments (GMM). The results show that board size, board independence, gender diversity, and foreign board representation are positively and significantly associated with innovation investment intensity. In addition, the negative coefficient on CEO gender indicates that banks led by female CEOs tend to exhibit relatively higher innovation investment intensity than those led by male CEOs. Although prior studies have examined the governance–innovation nexus, evidence on how specific board characteristics shape innovation investment intensity in the banking sector remains limited. This study contributes to the literature by providing some of the first evidence on the association between board structure and innovation investment intensity in Vietnamese commercial banks. The findings highlight the importance of board structure as a governance mechanism in promoting banks’ innovation-oriented investment decisions and offer practical implications for bank managers seeking to enhance business excellence through the implementation of Total Quality Management.

Service delivery in Kenya’s county referral hospitals remains uneven despite ongoing reforms aimed at strengthening fiscal discipline and governance. Financial accountability practices, particularly transparency, compliance with financial regulations, and adherence to reporting standards, play a critical role in enhancing institutional performance. These practices are primarily underpinned by Agency Theory, which explains the need for oversight mechanisms to align the actions of hospital management (agents) with public and government expectations (principals), thereby preventing the misuse of resources and enhancing accountability. This perspective is reinforced by Institutional Theory, which emphasizes adherence to regulatory frameworks and norms, and Total Quality Management Theory, which links accountability processes to continuous improvement and service quality. This study examined the influence of financial accountability practices on service delivery in Level 5 county referral hospitals in Kenya, while also evaluating the moderating influence of leadership styles. A descriptive and quantitative research design was adopted. The target population comprised all 47 county referral hospitals, stratified across Kenya’s eight administrative regions. A sample of 148 respondents from hospital management teams was selected using stratified random sampling. Data were collected using structured questionnaires, and the questionnaires' validity and reliability were confirmed through pilot testing, expert review, and Cronbach’s alpha. Data analysis involved descriptive statistics, Pearson correlation, and multiple regression, complemented by diagnostic tests. Findings revealed that financial accountability practices significantly influence service delivery outcomes, with leadership styles strengthening this relationship. The study concluded that robust accountability frameworks, reinforced by effective leadership, are essential for enhancing service delivery quality in county referral hospitals.

This study examines the implementation of Total Quality Management (TQM) at Mindanao State University–Integrated Laboratory School (MSU-ILS) Philippines, as a strategic effort to build sustainable educational quality. MSU-ILS is a laboratory school under the College of Education- Mindanao State University, which plays a dual role as a provider of basic and secondary education and as a training ground for prospective teachers. Employing a qualitative descriptive approach, this research collected data through document analysis, direct observations, and in-depth interviews with school leaders, and teachers to obtain a comprehensive understanding of quality management practices. The findings reveal that MSU-ILS applies TQM principles in an integrated manner through a clear institutional vision, student-centered educational services, continuous improvement initiatives, quality-oriented leadership, and strong collaboration among internal and external stakeholders. These practices are embedded in academic programs, character education, peace education, and organizational culture, supporting the development of an inclusive, transformative, and peace-oriented learning environment, particularly within a post-conflict social context. The study demonstrates that successful implementation of TQM in education extends beyond academic achievement to include character formation, innovation, stakeholder engagement, and long-term organizational commitment. This research provides practical insights for educational institutions, especially schools undergoing quality transformation, to adopt TQM principles as a strategic framework for enhancing educational management, institutional effectiveness, and sustainable school development.

This article redefines Total Quality Management (TQM) in African universities from merely a compliance tool to a transformative institutional philosophy that enhances teaching, research, community engagement and governance. Using an integrative literature review, the article combines conceptual, policy and empirical studies on TQM, ISO 9001:2015, the EFQM Excellence Model, the Quality Management in Education model and African quality assurance frameworks such as the African Standards and Guidelines for Quality Assurance (ASG-QA) and the African Quality Rating Mechanism (AQRM). Thematic analysis indicates that transformational TQM in African higher education relies on leadership commitment, cross-departmental collaboration, institutional learning, data-driven decision-making and the adaptation of global quality models to local contexts. The review also highlights that quality reforms often fail when they are reduced to routine audits, excessive paperwork, symbolic compliance and externally imposed accountability. The article contends that African universities are more likely to benefit from TQM’s developmental potential when continental frameworks, national regulations and internal quality systems are aligned toward continuous improvement rather than just inspection. It concludes with a context-sensitive framework and practical recommendations for university leaders, quality assurance agencies and policymakers aiming to cultivate a sustainable culture of quality in African higher education

Introduction: The Total Quality Safety Management (TQSM) model is a tool used to assess the performance of occupational health and safety (OHS) management. This study evaluated the OHS management performance in two edible oil production factories using the TQSM model.Material and Methods: A total of 78 OHS-related evaluation criteria across four main areas of the TQSM model were assessed at the Saboos Mazand (Factory 1) and Mino Caspian (Factory 2) factories, located in Mazandaran Province, Iran. The four areas included Total Quality Management (TQM), the ISO 9001 Quality Management System guidelines, the Voluntary Protection Program (VPP), and Process Safety Management (PSM). The study population consisted of 20 individuals from each factory, including managers, supervisors, and members of the OHS Committee, all with at least one year of experience in their respective roles. Participants were selected using a convenience sampling method.Both factories had established active management systems for quality management (ISO 9001), customer satisfaction management (ISO 10002), and Hazard Analysis and Critical Control Points (HACCP) at the time of the study, reflecting the nature of the industry.Results: The total scores achieved by Factory 1 and Factory 2 across the four main areas were as follows: 52.11 and 51.8 in the TQM area, 43.94 and 45.5 in the QMS-ISO 9001 area, 45.23 and 46.45 in the VPP area, and 30.22 and 30.06 in the PSM area. The overall scores obtained in the TQSM model were 171.51 for Factory 1 and 173.81 for Factory 2, corresponding to 54.97% and 55.7% of the maximum achievable score, respectively. No significant difference was observed between the mean scores across the four areas of the TQSM model for the two factories (p > 0.05).Conclusion: Both factories exhibited an overall average performance level in OHS management. The evaluation criteria across the four areas of the TQSM model indicated weak to moderate conditions in the assessed subareas. Effectively using this model highlighted the organizational and operational areas requiring increased effort and focus to enhance OHS management performance in both factories.

This study aimed to identify the role of training strategies in promoting the implementation of Total Quality Management (TQM) in Jordanian business organizations, as well as to determine the attitudes of employees in Jordanian telecommunications companies towards training strategies and TQM. The study employed a descriptive-analytical approach and used a questionnaire as the data collection tool. (450) questionnaires were distributed to the study sample, and (400) were returned. The data were analyzed using the Statistical Package for the Social Sciences (SPSS, Version 25) and descriptive statistics, including frequencies, percentages, Cronbach's alpha coefficient, and simple regression. The study reached a number of conclusions, most notably: Employees in Jordanian telecommunications companies held highly positive attitudes towards all variables and dimensions of training strategies, with an overall mean of 3.61 and a standard deviation of 0.537. Regarding the availability of training strategy dimensions, E-training ranked first, followed by continuous training. The study sample also held highly positive attitudes towards all variables and dimensions of Total Quality Management (TQM), with a mean of 3.93 and a standard deviation of 0.206. Furthermore, the study revealed a role for training strategies in promoting the application of TQM principles in Jordanian telecommunications companies, along with a positive correlation between them (R = 0.471). E-training and continuous training also played a role in promoting TQM implementation in Jordanian telecommunications companies, demonstrating a positive correlation between them. The study offered several recommendations, the most important of which are: developing training strategies within the training programs of Jordanian telecommunications companies by activating e-training and focusing on the continuity of training, and working to establish a culture of quality dissemination within these companies.

Purpose Small and medium-sized enterprises (SMEs) increasingly face pressure to integrate sustainability into their operations, yet many struggle to align entrepreneurial green initiatives with effective supply chain practices. This study aims to develop a comprehensive model examining how Green Entrepreneurship Orientation (GEO) influences Supply Chain Learning (SCL), with a focus on the mediating role of Total Quality Management (TQM). By uncovering this mediation, the research highlights how TQM functions as a critical mechanism linking proactive green entrepreneurial behaviors to enhanced organizational learning and sustainable supply chain performance. Design/methodology/approach GEO, SCL, and TQM are assumed as the independent, dependent, and mediating variables, respectively. The variables were determined based on a literature review, and a model was developed accordingly to assess the impact of the variables. A questionnaire has been designed and distributed to 150 quality managers of SMEs in the Jey Industrial Town in Isfahan province, Iran. Structural Equation Modelling (SEM) has been used for statistical analysis. Findings GEO had an impact value of 0.456 on SCL and 0.531 on TQM. Also, TQM had an impact value of 0.464 on SCL. Findings confirmed the mediating role of TQM in the relationship between GEO and SCL. Practical implications This study highlights how GEO enhances SCL through TQM, offering managers actionable insights to boost sustainable performance management. Originality/value This pioneering study introduces TQM as a novel mediating mechanism between GEO and SCL, addressing a critical theoretical gap in sustainable supply chain literature.

This study aims to analyze barriers and formulate strategies to accelerate the accreditation of the Nunukan Regency Transportation Agency's Motor Vehicle Inspection Technical Implementation Unit (UPT PKB). Accreditation is a requirement of the Ministry of Transportation to ensure service quality, safety, and compliance with national standards. To date, the Nunukan Regency UPT PKB has not yet obtained accreditation, resulting in weak formal legitimacy and poor quality of public services in the motor vehicle inspection sector. This study used a qualitative method based on case studies. Data were collected through in-depth interviews and field observations, and then analyzed using the Miles & Huberman interactive model. The analysis focused on the application of the “Plan-Do-Check-Act” (PDCA) framework, integrated with Total Quality Management (TQM) principles, to identify barriers and develop continuous improvement strategies. The results indicate that barriers to accelerating accreditation stem from three main categories. Internal factors include limited human resources, substandard facilities and infrastructure, and incomplete quality documentation. External factors include budgetary constraints, difficult geographical conditions, weak inter-institutional coordination, and the absence of regional regulations. Structural and bureaucratic factors include weak synergy between DPOs and a lack of urgency regarding the accreditation process.

This study investigates the strategic role of employee relations (ER) in fostering competitive advantage (CA) within small and medium-sized enterprises (SMEs) in Saudi Arabia, with total quality management (TQM) serving as a mediating variable. Against the backdrop of Vision 2030 and the expanding SME sector, the research addresses a critical gap in understanding how internal human capital practices, particularly ER, contribute to sustainable competitiveness when embedded in structured quality frameworks. Drawing on the resource-based view (RBV), the study conceptualizes ER as a foundational intangible asset that, while valuable, requires operational alignment through mechanisms such as TQM to yield measurable competitive outcomes.

Shaping new horizons in management accounting with artificial intelligence: an exploration of information networks

Total quality management standards in the selection and development of administrative staff for youth futsal teams in Iraq

Quality control in modern orthodontic practice—Integrating total quality management and clinical excellence

The study’s aim is to investigate the key factors that influence the total quality management practices adopted by manufacturing organisations in the Durban steel industry. The study used quantitative approach. Data was gathered from 100 participants who were selected purposely. Robustness analysis was performed using Analysis of Moment Structures (AMOS) for confirmatory factor analysis (CFA) via structural equation modeling (SEM) to estimate statistical models. The results of the study proved that that that employee training, committed management, a customer-focused approach, sound relationships with suppliers, and clear goals would enable organizations in Durban’s steel industry to improve their performance and thus gain a competitive edge. The study contributes to the body of knowledge on Total Quality Management in organizations and its impact in the steel manufacturing industry. Further research is recommended to explore the impact of the adoption of Total Quality Management among South African organisations and beyond. The integration multiple theoretical frameworks. The integration of multiple theoretical frameworks such as management theory, human relations theory, Fayol’s administrative management theory and Taylor’s scientific management theory provided a novel theoretical not widely applied in South African steel manufacturing industry. The study also provided a robust agenda for future research.

Purpose This paper aims to examine the effect of Artificial Intelligence Capabilities (AIC) on Smart Manufacturing Performance (SMP) and, specifically, industry 4.0. It seeks to find out the mediating roles of Lean Six Sigma (LSS), Digital Twin Practices (DTP) and Total Quality Management (TQM) based on the Dynamic Capabilities View (DCV). Design/methodology/approach To gather information, the study took an empirical approach (survey) of 344 employees of medium to large Ready-Made Garment (RMG) firms in Bangladesh. In testing the direct and indirect effects of AIC on SMP, emphasis was put on testing the three mediators using Partial Least Squares-Structural Equation Modeling. Findings The findings indicate that AIC has a lot of influence on SMP either directly or indirectly via the mediating variables of DTP, LSS and TQM. Such operational structures can be used to convert the intelligence of AI as data into quantifiable promotions in terms of responsiveness, quality and flexibility in processes. Research limitations/implications The participants of the study are restricted to the RMG sector in Bangladesh, and this factor can limit generalizability. It might be possible to conduct such research in different industries, locations and contexts. Originality/value In this paper, the DCV is expanded to demonstrate how, when integrated into well-designed systems of improvement, AI can be viewed as a dynamic organizational capability rather than just one of the tools. It offers a process-oriented description of the role of digital transformation in manufacturing excellence in emerging economies.