Abstract
Total quality management (TQM) is an integrated management philosophy aimed at continuously improving the quality of products and processes to achieve better customer satisfaction. It has been accepted by managers and quality practitioners as a change management quality approach and plays a vital role in the development of management practices. TQM is an approach to improve effectiveness, flexibility, and competitiveness of a business to meet customers' requirements, as a source of sustainable competitive advantage, as a source of attaining excellence, creating a right first-time attitude, acquiring efficient business solutions, and delighting customers and suppliers [2].. Key Words: TQM, Dimensions, implementation, tools and techniques
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