Top Management Research Articles

The role of managerial competencies in managing resources for sustainable development strategy in SMEs

Purpose Grounded in upper echelon (UE) theory, this study aims to examine the role of managerial competencies (business experience, financial literacy and digital literacy) in sustainable development strategy, with resource management as a mediator. Design/methodology/approach The empirical data collection is conducted through a survey completed by 297 top management teams of small and medium-sized enterprises (SMEs) operating in Pakistan. Structural equation modelling in Smart PLS is used to substantiate the hypotheses. Findings The findings reveal that financially and digitally literate managers significantly contribute to the sustainable development strategies of SMEs. However, experienced managers do not focus significantly on sustainable development strategies. Resource management partially mediates the nexus between financial literacy and sustainable development strategy, as well as between digital literacy and sustainable development strategy. In contrast, resource management does not mediate the nexus between business experience and sustainable development strategy. Research limitations/implications This study recommends that SMEs should prioritize managers with digital and financial literacy over those with experience. SMEs led by a management team with digital and financial literacy are more effective in resource management for sustainable development practices, whereas experienced managers may not significantly prioritize managing resources for sustainability. Originality/value While research based on the UE theory significantly contributes to the body of knowledge on sustainable development, the role of managerial competencies, particularly business experience, financial literacy and digital literacy, in sustainable development strategy via resource management is neglected. This research fills this gap in the context of UE theory and thereby enriches the literature.

Technical Perspective on 'Better Differentially Private Approximate Histograms and Heavy Hitters using the Misra-Gries Sketch'

The topics of private data analysis and streaming data management have both been separately the focus of much study within the data management community for many years. However, more recently there have been studies which bring these two previously isolated topics together.

Implications of HR managers' green attitude: a study of Indian hospitality sector

PurposeThe paper examines the influence of green attitude of HR managers on the other key HRM variables in an organizational context. Specifically, the objective of the paper was to determine if HR managers’ green attitude influences the green behavior of employees in an organization, while accounting for the mediating and moderating effect of contingent variables.Design/methodology/approachData were gathered from 175 human resources managers of Indian hotels using a structured instrument and subjected to partial least squares-structural equation modeling (PLS-SEM) analysis, using SmartPLS 3.0 software.FindingsWhile the green attitude of human resource managers was found to positively influence the green behavior of employees, it was observed that the extent of green rewards played a mediating role in the relationship. Top management support was found to moderate the relationship between green attitude of human resource managers and green human resource management practices.Practical implicationsThe study identifies how green behavior of employees can be improved by focusing primarily on the green attitude of HR managers. Thus, recruiting HR managers with high green orientation, contingent on the exogenous factors mentioned in the study being considered, will result in greater pro-environment employee behavior.Originality/valueOur unique contribution was viewing greening practices in the organization through the HR managers’ lens, who are critical in implementing green practices in an organization, thus providing novel insights compared to earlier studies in the field.

Using visual management to improve logistics operations

Purpose This paper aims to show the impact of applied visual management (VM) on performance in logistics operations in the construction industry. Design/methodology/approach A case study was conducted at a branch of an international company located in Poland on VM implementation in the transport and storage of this firm. Active research was used to include the outlook of top management on the implementation and use of VMs. Findings This study demonstrates how VM is an effective way to improve performance in the studied logistics functions. The complex nature of the effect is revealed not only in warehouse and transport operations but also in handling operations, improving operational planning and specializing warehouse teams. Originality/value Organizational culture, work discipline and value system in the group of production and warehouse workers is of importance in implementing and efficiently using VM resources. Using a VM is complex.

Experiences of middle managers in transitioning to and managing teams in hybrid work: an interpretative phenomenological analysis

PurposeThe purpose of the study is to explore the experiences and sense-making of middle managers in transitioning to and implementing hybrid work arrangements.Design/methodology/approachUsing the lens and analytical procedures of interpretative phenomenological analysis, data were collected during the transition time at the tail end of the COVID-19 pandemic as many organizations were navigating the hybrid work setup. In-depth semi-structured interviews were conducted with 12 middle managers from various organizations in the Philippines that have been implementing a hybrid work arrangement for at least 3 months.FindingsFindings illustrate the challenges experienced by the middle managers in facilitating a smooth transition to onsite work, managing adjustments on when and where to work and bridging the imperatives of top management as well as the preferences of team members (managing upward and downward). The results describe strategies used by middle managers to balance deliverables and employee needs while demonstrating compassionate leadership in relating with direct reports. The middle managers also engaged in self-care, used reframing and sought support from family and peers to cope with challenges.Practical implicationsThe findings exemplified how the middle managers experience of transitioning to hybrid work reflect various contextual and cultural nuances. These external realities must be considered in providing support to these groups of employees particularly in developing leadership programs that addresses their social and emotional needs.Originality/valueThe paper contributes to the limited research on middle managers' experiences in a hybrid work setup despite their critical role as change agents responsible for leading teams (van Dam et al., 2021).

Evaluation of University’s Place in the Adult Education Ecosystem

The authors of the present paper conducted a comprehensive analysis of university place in the ecosystem of adult education, based on its characteristic functions, priorities of activity and emerging tensions. The participation of universities in the professional training of adults is analyzed. The research focus is projected on the assessment of the situation at the institutional (a university as a social institution) and organizational level (a university as a specific institution of higher education). A discussion of the prospects for transforming the place of higher institution in the ecosystem of adult education is presented. The study was conducted using a semiformalized interview method (n=36) with representatives of the commercial and public sector occupying key positions (heads and top management of universities, corporate universities, educational consulting organizations, providers of non-formal education services, etc.). Main results. Several points of university positioning in the structure of adult education ecosystem are identified: 1) the university is the core of the educational ecosystem and holds this status; 2) the university occupies the central place of the educational ecosystem, but can lose this status by certain actions or inaction; 3) the university is not the core of the educational ecosystem and should not be; 4) the university is not the core of the educational ecosystem, but could become it. According to most experts, universities occupy a central place in the ecosystem of adult education and have a high potential to retain leadership positions, provided that the educational material is relevant and meets the demands of the labor market. At the same time, it is important to consider that some participants of the educational ecosystem (online platforms, corporate universities and others) are rapidly increasing their influence and implementing large-scale educational programs for the population. Universities, having a high level of public trust and being mainly responsible for fundamental professional education, are interested in accumulating the advantages of other participants of the educational ecosystem. It is optimal to present the university as a central hub of educational practices for the population, accumulating the advantages of other actors of the adult education ecosystem. The article is addressed to administrative and managerial staff of universities, representatives of executive authorities and the real sector of the economy, scientific and pedagogical staff and graduate students seeking to study lifelong learning of adults.

Foreign experience of implementing ethical values in the anti-corruption policy of private and public sector organizations

The author analyzed and systematized the experience of foreign countries regarding the peculiarities of the implementation of ethical values in the anti-corruption policy of private and public sector organizations. Senior management when implementing anti­corruption standards, regardless of the form of ownership of the organization, when making management decisions, should be guided by their own ethical beliefs regarding their actions, display of integrity, ethics, influence on employees of lower management levels regarding the example of the prevalence of anti-corruption standards when making management decisions. The importance of the Codes of Ethics in encouraging the top management of the USA, EU, and Great Britain in the formation of organizational ethics and the reputation of international companies was established, and the strategic importance of leadership in the prevention of corruption in the formation of anti-corruption programs and the fight against corruption risks was determined in his work on leadership in the prevention of corruption. The experience of the USA, the EU, and Great Britain has shown that compliance with ethical behavior by the middle and lower ranks and, accordingly, the reduction of corruption risks, is mainly implemented taking into account the example set by the management in conducting the company's business. It has been found that the main ways of creating an ethical atmosphere are: establishment of values and principles of the organization, approval of Codes of Ethics, internal control, accountability, regular informing and holding of training events by the management with its mandatory participation regarding ethical values, trust in the management and its personal compliance on issues of corporate ethics in the absence of an ethics officer position. The practice of management implementation of ethical values in the anti-corruption policy of public authorities in Australia has shown that the ways of such implementation can be: the introduction of external control procedures open to the public, as well as confidential reporting procedures for senior management. The experience of Liberia, Kenya, and Georgia regarding leadership and corruption in the management of companies and in the public service as one of the main causes of civil wars is analyzed. Positive practices regarding the use of anti-corruption policy and the establishment of the role of leaders in the management of African countries have become the implementation of anti-corruption policy and strategy in the top management of countries, decentralization of power and the practice of identifying and returning illegally obtained funds of government officials to state accounts. The author summarizes effective ways of implementing ethical values in public sector organizations, using the example of Georgia, namely: political loyalty of management in the field of management in the fight against corruption; implementation of e-governance and e-services, long-term investments in building a corporate ethical culture, implementation of a mechanism for direct access to information on combating bribery to the company's top management, and encouraging employees to report suspicious activity related to corruption. Using the example of Estonia, the peculiarities of the role of management in overcoming corruption, the implementation of anti-corruption initiatives, certain trends regarding the role of the leadership of the law enforcement sphere in anti-corruption policy have been established. Estonian legislation has formed trends regarding the identification of the role of management in the formation of anti­corruption culture in law enforcement agencies through organizational views on corruption and the views of managers on overcoming corruption, in particular: the openness of top management to discussing anti-corruption issues in relation to their own organizations; focus on the organizational culture of non-perception of corruption starting from the top management level; integration into everyday practice of existing ethical standards; prevention of corruption risks associated with senior officials of organizations.

Turnover by Non-CEO Executives in Top Management Teams and Escalation of Commitment

This article investigates the relationship between the decision-making bias known as escalation of commitment and the turnover of non-CEO executives in top management teams. The phenomenon of escalation of commitment is observed when decision makers persist with business investments that have a low likelihood of success. Theoretical explanations for the association between executive turnover and escalation include self-justification and reputation protection. Top managers may conceal prior errors, escalate commitment to earlier decisions, and exit the organization before the outcome of decisions is observed. Successor managers do not have a commitment to earlier decisions and have the capability to stop investments that are discovered to be failing. Empirical analysis utilizing a sample of over 1600 U.S. firms confirms that departures by non-CEO executives from top management teams are associated with an increased likelihood of new reporting of discontinued operations and extraordinary items by firms and a reduction in the firms’ performances relative to their industry. These effects reflect de-escalation activities and are amplified in the years concurrent with and following a joint departure of multiple management team members. Prior empirical studies on escalation and de-escalation behavior focused on CEO turnover. The contribution of this article is its documenting of the key role of non-CEO managers and team turnover in the context of escalation.

Host and Shelter Plants for the Beet Leafhopper which Vectors Curly Top Viruses and Phytoplasmas in Southern Idaho

Weeds and crop plants not only serve as reproductive hosts and transitory or shelter plants for the beet leafhopper (BLH; Circulifer tenellus) but also as sources of plant pathogens that can then be vectored by the BLH. Thus, the plants that the BLH are feeding on and infecting is of interest and may be changing over time. Therefore, BLH samples from a recent survey were investigated through DNA barcoding via the rbcL and matK chloroplast gene regions to determine what the BLHs had been feeding on prior to capture on yellow sticky cards in southern Idaho during 2020 and 2021. In June both years, the first generation of BLHs predominately fed on Pinus spp. (59 to 76% of samples) which were likely in mountainous areas and dispersed approximately 48 to 80 km to crop and sagebrush steppe locations. During July to September, the BLH predominantly fed on Salsola spp. (Russian thistle; 61 to 66% of samples) and Bassia scoparia (Kochia; 15% of samples). Both years the BLHs that fed on pine had the highest percentage (55 and 75%, respectively) of samples with beet curly top virus based on primers that can detect both the Worland and Colorado strains. Both years, BLH that had fed on Russian thistle and alfalfa had the highest percentage of samples with Spinach curly top Arizona virus. These data will be utilized in the development of future curly top management plans.

Dynamic Capabilities and Competitive Advantage of Deposit Taking Savings and Credit Cooperative Societies in Nairobi City County, Kenya

Despite providing financial support and access to over 48% of the adult population and 82% of small enterprises in Kenya, Deposit Taking Savings and Credit Cooperatives faced intense competition from other financial institutions, leading to reduced competitiveness. The general objective of the study was to investigate the effect of dynamic capabilities on the competitive advantage of Deposit Taking Savings and Credit Cooperatives in Nairobi City County, Kenya. The specific objectives were to explore the effect of marketing capability, knowledge management capability, technological innovation capability, financial management capability on the competitive advantage of Deposit Taking Savings and Credit Cooperatives in Nairobi City County, Kenya. The study was grounded in Marketing Mix Theory, Knowledge-Based Theory, Technology Acceptance Theory, Resource-Based Theory, Dynamic Capabilities Theory, and Competitive Advantage Theory. It employed a descriptive research design, with a target population of 47 Deposit Taking Savings and Credit Cooperatives operating in Nairobi City County. The units of observation included 384 top and middle-level management staff in key departments. The study used a stratefied random sampling for sampling, involving all 47 Deposit Taking Savings and Credit Cooperatives in Nairobi. Additionally, a sample of 196 top and middle management staff was selected using the Yamane Formula. A structured survey tool was utilized for gathering data. Secondary data on competitive advantage was sourced from published articles, referred journals, and other relevant materials. The data gathered included both quantitative and qualitative elements, analyzed descriptively and inferentially, with averages, frequencies, and percentages serving as useful metrics. Qualitative data was analyzed using content analysis and presented in narrative form. The relationships between variables were examined through regression analysis, with tables used to summarize responses. The study analyzed the response rate to understand the participation and engagement level of 196 respondents in a sample of Deposit Taking SACCOs, consisting of 55 senior managers and 141 middle-level managers. The overall response rate was 94.4%, with senior managers returning 90.9% of questionnaires and middle-level managers returning 95.7%. The regression analysis showed that marketing capability, knowledge management capability, technological innovation capability, and financial management capability had a significant positive impact on the competitive advantage of Deposit Taking SACCOs in Nairobi City County. These capabilities contributed to competitive advantage through various factors, such as market expansion, communication efficiency, and financial stability. Recommendations for SACCOs included developing strong marketing strategies, implementing knowledge management systems, investing in robust technology, and enhancing financial management practices. Suggestions for future studies encouraged further exploration of dynamic capabilities and competitive advantages in SACCOs, as well as other financial institutions in Kenya.

Playing Politics: An Upper Echelons' Perspective on Political Behaviour During Acquisition Decision Making

AbstractThe pre‐deal phase of an acquisition is complex, with high stakes and high uncertainty. Consequently, acquisition decision making can be seen as an inherently political process. While political behaviour is a central concept in organizational theory, and despite its inevitability during acquisition decision making owing to the contested nature of the pre‐deal phase, there is a shortage of theory and evidence concerning the antecedents, consequences and moderators of political behaviour. To address these theoretical shortcomings, we develop and test a theoretical model of political behaviour focusing on the psychological context of the top management team (TMT). We argue that while political behaviour risks undermining acquisition performance, the degree of board involvement during the pre‐deal phase can enable some TMTs to attenuate the damaging effects of political behaviour. Further, we theorize two key antecedents variously fuelling and constraining political behaviour. We contend that while TMT cohesion reduces political behaviour, cognitive diversity increases political behaviour while suppressing the potential for TMT cohesion to prevent political behaviour. We test our theoretical model using a field‐based sample of 109 UK acquisitions, combining multiple informants with objective secondary data.

How Meetings Affect the Accomplishment of Broad Responsibility in a Municipally Owned Corporation

Municipally owned corporations are important actors in the pursuit of the Agenda 2030 goals and are often formally obliged by their owners to work in this direction. This has however shown to be quite challenging, and managers lack knowledge about how to develop new ways of organizing to meet such responsibilities. The aim of this article is therefore to understand how the work of a top management team in meetings affects the accomplishment of broad responsibility. The analysis, which is underpinned by a communicative constitution of organizing (CCO) perspective, shows how the way specific communicative practices (agendas, minutes, timeslots, turn-taking, and stakeholder voicing) are enacted leads to the re-production of parts of the organization at the expense of the whole, the present at the expense of the future, and profit at the expense of the other dimensions of sustainability. This study contributes to the literature on public management by showing how communicative practices enacted in meetings make certain concerns present and others absent, thereby creating the conditions for the accomplishment of broad responsibility.

Capitalize on Manager—Employee Relationships

Managers differ in their ability to relate to the employees they supervise. Some are close to their subordinates and are highly regarded; others are not so close but are nevertheless respected. Still other managers hold no credibility with employees. It is the responsibility of top management to analyze each supervisor's strengths and weaknesses and to respond to them accordingly.

Relevance of classical management concepts in the contemporary era – a case study of Fayol’s principles

Purpose This hypothetical case study aims to revisit the classical model given by Henri Fayol whereby he put forward a set of 14 principles to guide managers in decision-making across organizations. The case study showcases the dilemma in which the top manager of an automobile company finds himself when some of the very basic principles – on which the whole discipline of management is founded – are ignored. It will also serve as an aid for faculty members in B-Schools to teach students the significance of basic management principles postulated many years back which stand relevant even in contemporary times.Design/methodology/approach This case study is based on a hypothetical scenario in the corporate world. Different incidents in a fictitious automobile manufacturing firm are presented and the corresponding principles given by Henri Fayol are inferred.Findings This case study highlights that decision-making gets complicated if fundamental principles of management are not complied with. The decision taken during each and every situation which has been discussed in this case study is contrary to the correct course of action as propounded by Fayol. Modern-day managers must acknowledge the relevance and importance of these principles for achieving success in business.Originality/value This case study underscores that even in this volatile business environment where most of the management practices are technology-driven, we cannot disregard the most elementary rules of management. The managers working at different levels in the organizational hierarchy may be guided to make the right decisions in situations similar to the ones described.

Big data analytics usage in the banking industry in Tanzania: does perceived risk play a moderating role on the technological factors

PurposeThe main purpose of this paper is to examine the adoption of big data analytics (BDA) in the Tanzania banking industry by investigating the influence of technological, environmental and organizational (TOE) factors while exploring the moderating role of perceived risk (PR).Design/methodology/approachThe study employed a qualitative research design, and the research instrument was developed using per-defined measurement items adopted from prior studies; the items were slightly adjusted to fit the current context. The questionnaires were distributed to top and middle managers in selected banks in Tanzania using the snowball sampling technique. Out of 360 received responses, 302 were considered complete and valid for data analysis. The study employed partial least squares structural equation modeling (PLS-SEM) to examine the developed conceptual framework.FindingsTop management support and financial resources emerged as influential organizational factors, as did competition intensity for the environmental factors. Notably, bank size and perceived trends showed no significant impacts on BDA adoption. The study's novelty lies in revealing PR as a moderating factor, weakening the link between technological readiness, perceived usefulness and the intent to adopt BDA.Originality/valueThis study extends literature by extending the TOE model, through examining the moderating roles of PR on technological factors. Furthermore, the study provides useful managerial support for the adoption of BDA in banking in emerging economies.

Pengaruh Dukungan Manajemen Puncak, Partisipasi Pemakai, Pelatihan dan Pendidikan terhadap Kepuasan Pemakai Sistem Informasi Akuntansi (Studi Kasus pada LPK Monarch Bali)

Pengaruh Dukungan Manajemen Puncak, Partisipasi Pemakai, Pelatihan dan Pendidikan terhadap Kepuasan Pemakai Sistem Informasi Akuntansi (Studi Kasus pada LPK Monarch Bali)

PSYCHOLOGICAL FACTORS OF BUSINESS ORGANISATIONS COMPETITIVENESS

The study is aimed at identifying the psychological factors of competitiveness of a business organization and determining the directions of organizational activities for their actualization. The relevance of the study is due to the fact that in today’s increasingly competitive environment, an organization should strive to make the most of all available resources and factors that can contribute to its competitiveness among other market players. On the basis of theoretical analysis, the authors develop a model of internal (organizational) and external psychological factors of competitiveness of a market-type organization. The internal psychological factors comprise three relatively independent subsystems: the managerial subsystem (goal setting, decision making, labor incentives, change management), the subsystem of professionally important qualities and the subsystem of organizational interaction (socio-psychological climate and corporate culture). The external psychological factors are divided into two subsystems: the client subsystem based on the consumer psychology and the subsystem of institutional interaction with other organizations. The areas of organizational activities aimed at actualizing internal psychological factors of competitiveness include psychological and managerial counseling; designing processes with due regard for psychological factors; psychological examination of various components of organizational activities: management decisions, key processes; personnel selection and training; formation of a socio-psychological climate and development of corporate culture. In order to gain an external competitive advantage, such organizational practices as consumer research, brand development, market positioning, company image formation, and psychological support of the negotiation process will be appropriate. The results of the study can be used by top managers of organizations in the formation of strategies to improve the competitiveness of the company, psychology specialists to determine the directions of psychological support of organizational processes. Key words: business organization, competitiveness, psychological factors, management system, professionally important qualities, organizational interactions, interaction with consumers.

Managerial framing in light of discontinuous change: Revolutionists, evolutionists, and mediators

This study examines the critical role of middle and frontline managers in an incumbent organization navigating discontinuous change, emphasizing the balance between exploring new opportunities and exploiting existing ones. While top managers set the strategic ambidextrous direction, the on‐the‐ground manifestation and tension management fall predominantly to the middle and frontline managers. We introduce a novel typology, classifying these managers as Evolutionists, Revolutionists, or Mediators, each with distinct cognitive framings. Our findings underscore the importance of understanding and moderating these cognitive framings to facilitate successful ambidextrous implementation. Key managerial implications include the need for heightened awareness of tension points, strategic resource allocation, mitigation of extreme cognitive framings, and the significant value of Mediator managers in steering ambidextrous strategies. This research paves the way for a deeper understanding of individual‐level ambidexterity and provides crucial insights for organizations to innovate in times of discontinuous change.

Information Technology Skills and Firm Performance of Kenya Tea Producers Companies

The study sought to examine the influence of information technology skills on performance of Tea Producers companies in Kenya. The study reviewed theoretical and empirical literature relevant to the role of Information Technology skills on performance of Tea Producers companies in Kenya. The conceptual framework was discussed to show the relationship between Information Technology skills and firm performance (dependent variable). Positivism philosophy guided this study. Positivism philosophy emphasizes the importance of empirical evidence and scientific methods in understanding the world and acquiring knowledge. The study used cross-sectional survey design to establish the role of Information Technology strategic alignment on performance of Tea Producers companies in Kenya. In this study, the target population was identified as tea producer companies that are members of the East Africa Tea Trade Association (EATTA) in Kenya. This choice was made on the premise that these entities are likely to possess pertinent and accurate information relevant to the research. Specifically, the population encompassed all 29 tea producer members of EATTA. Respondents’ population comprised of six top managers from each organization translating to 174 top managers. The sample size was 121 top managers. They were targeted because top managers of organizations mostly handle strategic management issues. The research employed purposive sampling to select respondents and primarily relied on gathering primary data. A questionnaire with a diverse set of questions was utilized to collect responses from participants. Prior to the main study, a pilot study was conducted to ensure the validity and reliability of the questionnaire. The findings of the study indicate that information technology skills exert a positive and statistically significant influence on the performance of tea producer companies in Kenya. Findings revealed that cross-training, encouraging innovation and providing employment opportunities influences performance of Tea Producers companies in Kenya. This implies that a unit improvement in information technology skills would lead to improvement in performance of Tea Producers companies in Kenya. Based on the findings, this study recommends that the management of tea Producer companies should formulate and implement effect employee training programs to improve their IT skills.

Technology Infrastructure and Business Performance of Commercial Banks in Kenya

The general objective of the study was to examine the role of technology infrastructureon business performance of Commercial Banks in Kenya. The philosophy that guided the research is positivism philosophy. The study adopted correlational research design. The target population was commercial Banks in Kenya register by the Central Bank of Kenya. The population consisted of all 42 commercial banks in Kenya. Respondents’ population comprised of five top managers from each bank translating to 210 top managers. Slovin’s formula was used to calculate the sample size. Purposive sampling technique was used to select 138 top managers of the 42 commercial Banks in Kenya. This study used a self-administered, closed and open-ended questionnaire to obtain primary data. A pilot study was conducted to test the validity and reliability of the data collection instrument. Quantitative data was collected and analyzed in this study by calculating the response rate with descriptive statistics such as mean, standard deviation, median and proportions using the Statistical Package for Social Sciences (SPSS) version 24). Regression analysis and correlation analysis was used to carry out inferential data analysis to determine the direction and strength of the relationship between the independent and the dependent variables. In order to test the influence of information technology capability on business performance of Commercial Banks in Kenya, the study employed a hierarchical regression analysis with moderation. The study results were presented through use of tables and figures. The study concludes that technology infrastructure has a positive and significant effect on business performance of Commercial Banks in Kenya. The study revealed that hardware/Software, network and database influence business performance of Commercial Banks in Kenya. This implies that improvement in information technology infrastructure (hardware/Software, network and database) would lead to improvement in business performance of Commercial Banks in Kenya. The study recommends that the management of commercial banks in Kenya should ensure they had adequate and up to date hardware/Software to enable their employees improve their productivity.