Technology Adoption Strategies Research Articles

Does Digital Leadership Impact the Performance of Lower-Middle-Class Hospitals?

Even though Indonesia has a large number of hospitals and has experienced significant progress in realizing Universal Health Coverage (UHC), service performance is still relatively low, so many patients seek treatment abroad. The performance of services and care systems in hospitals is often associated with low use of digital technology. The complexity of adopting digital technology in a hospital environment is not an easy thing to do, with the majority of users carrying out digital technology functions being health officers and professionals. This research aims to explore the influence of Digital Leadership in encouraging the adoption of digital technology and its influence on Hospital Performance. Survey data conducted on 285 leaders of Class C and D hospitals spread throughout Indonesia, through Structural Equation Modeling (SEM) analysis using Lisrel 8.80, it was found that there was a positive and significant influence on the role of Digital Adoption Capability as a mediation on Hospital Performance. It was found that Digital Leadership has a positive and significant influence on hospital performance both directly and through the mediation of Digital Adoption Capability. Environmental Dynamism factors have also been proven to significantly influence hospital management’s desire to improve performance through the adoption of digital technology. The model resulting from this research provides a comprehensive view of hospital management in developing effective digital technology adoption strategies in facing an ever-changing environment.

Blockchain adoption strategy in a platform dual‐channel supply chain with risk‐averse sellers

AbstractThis paper investigates blockchain technology (BT) adoption strategy in a platform dual‐channel supply chain, wherein the supplier establishes a direct selling channel (DC) in addition to the existing reselling channel (RC) of the e‐retailer. Both the supplier and the e‐retailer are risk‐averse, and they have access to consumers through a common online platform. The online platform possesses the capability to introduce BT and can opt to introduce it to neither, one (DC or RC) or both channels. Game models for the four strategies are developed, and the corresponding equilibrium outcomes are obtained using backward induction. Our analysis reveals that when competition intensity is high and both perceived risk aversion level and BT's unit cost are low, the online platform prefers only DC with adopting BT. Otherwise, it prefers both channels with adopting BT. The supplier shares the same preference as the online platform for BT adoption strategy. Interestingly, the e‐retailer prefers only DC with adopting BT only when BT's unit cost is high; otherwise, she prefers solely RC with adopting BT. Furthermore, we enhance the basic model by modifying parameter configurations and the sequence game, and verify that our main findings in these extensions remain robust.

Technology adoption and leadership strategies for enhancing human capital development in Bangladeshi NPOs

In Bangladesh, non-profit organizations (NPOs) face evolving challenges and opportunities in leveraging technology and leadership strategies to enhance human capital development. This study explores the intersection of technology adoption and leadership strategies within Bangladeshi NPOs, examining their impact on human capital development. Drawing from qualitative research, it identifies key challenges such as financial constraints and resistance to change while highlighting success stories of some NPOs of Bangladesh. Leadership styles like transformational, servant, and distributed leadership play pivotal roles in driving technology integration. The study underscores technology's potential to foster collaboration, skills development, and operational efficiency within NPOs. Recommendations include developing comprehensive technology adoption roadmaps, fostering cultures of innovation, investing in leadership development, and promoting collaboration. Ultimately, embracing technology as a catalyst for innovation and change can empower Bangladeshi NPOs to maximize their impact on societal challenges.

Nexus among green intellectual capital, green information systems, green management initiatives and sustainable performance: a mediated-moderated perspective

PurposeSustainability issues are crucial in today’s competitive environment. The integration of technology plays a vital role in the attainment of sustainability objectives. The study aims to investigate the relationship between green intellectual capital (IC), green information systems (IS), green management initiatives (GMI) and green technology adoption in light of natural resource-orchestration theory (ROT). Moreover, digital technology adoption mediates between green IC, green IS, GMI and sustainable performance. Finally, digital transformation strategy is used as a moderator between green technology adoption and sustainable performance.Design/methodology/approachA sample of 484 managers from automobile manufacturing companies was used in this study to evaluate the proposed relationships using the Structural Equation Modeling (SEM) methodology.FindingsFindings reveal that green IC, green IS and GMI significantly influence green technology adoption. Besides, green technology adoption plays a crucial role in improving sustainable performance. Moreover, green technology adoption significantly mediates between green IC, green IS, GMI and sustainable performance. Finally, a digital transformation strategy significantly strengthens the relationship between green technology adoption and sustainable performance.Practical implicationsThe organizations need green technology adoption to address environmental concerns, respond to consumer demand, achieve cost savings and comply with government regulations. Besides, in decision-making, organizations must focus on green IC, green IS, GMI, green technology adoption and digital transformation strategy to boost sustainable performance.Originality/valueThe originality of this study lies in its use of the natural ROT as a framework to examine the impact of multiple green resources on green technology adoption, leading to sustainable performance. Digital transformation strategy is used as a moderator between green technology adoption and sustainable performance. This study provides a comprehensive and integrated perspective on the subject with empirical evidence and relevant insights, contributing to the advancement of the field.

Digital technology adoption strategies for a contract farming supply chain under CVaR criterion

AbstractThis study considers a contract farming supply chain consisting of a platform and a risk‐averse farmer with yield uncertainty. It establishes game theory models with and without digital technology under CVaR criterion and analyzes three digital cooperation mechanisms. We find that when the wholesale price is moderate, both parties will choose a cost‐sharing contract; when the wholesale price is high, both parties will choose to let the farmer bear the cost of digital investment; when the farmer uses digital technology to grow agricultural products, the platform should not provide the farmer with a low wholesale price, especially for the farmer with low risk aversion.

Information and Communication Technology Adoption Strategies Among Iranian Older Adults: A Qualitative Evaluation.

In today's world, it is unavoidable for older adults to use technology, which causes some challenges for them. In this qualitative study, we used grounded theory to evaluate information and communication technology (ICT) adoption strategies among Iranian older adults. The participants included 18 older adults, five experts, and five family members of older adults. The data collection method included conducting semi-structured interviews, taking field notes, and observation. The data were analyzed using the Corbin and Strauss approach. Three main themes were extracted as follows: support from others, effort for learning, and smart choice. The subthemes of support from others included creativity in educating older adults; having access to an educational supporter; and receiving informational, emotional, and financial support. The subthemes of effort for learning included utilizing aids, adaptive measures, shortcut techniques, and self-learning. The subthemes of smart choice included physical characteristics, technical features, price sensitivity, and availability of an active sales representative. Accordingly, it is essential to teach older adults to increase their ICT adoption rate and continued use of technology. In this respect, developing a standard ICT manual for older adults can be beneficial.

Early Adopter or Follower? The Strategic Equilibrium of Blockchain Technology Adoption Strategy for Competing Agri-Food Supply Chains

Despite the touting value of blockchain technology (BT), many agri-food supply chains are still struggling to the adoption of it. In this article, incorporating the benefit and cost associated with BT, we seek to answer whether and under what conditions can two competing agri-food supply chains benefit from the adoption of BT, and how government choose optimal subsidy scheme to promote the adoption of BT. The findings suggest that the Nash equilibrium outcome toward BT adoption strategy will be greatly affected by key parameters, such as competitive intensity, the growth rate of the market size and the investment cost with the adoption of BT, and the planting cost of the agri-food. Specifically, early adopter can always snatch more benefit from the adoption of the BT than the follower, and the gap between them will be increased in the competition intensity. In addition, the decisions selected by agri-food supply chains does not always benefit the consumer surplus and the social welfare, which call for further government subsidy scheme to promote the adoption of BT. The findings provide important implications for both the industrial managers and policy makers on how to benefit from BT in the digital transformation era.

Enhancing agricultural value chains through technology adoption: a case study in the horticultural sector of a developing country

BackgroundThe development of agricultural value chains in developing countries has been the focus of much international interest, prompting the exploration of technology adoption strategies. These strategies hinge upon a multitude of factors like farmer characteristics, farm structure, location, organizational and institutional elements, as well as information-related factors.PurposeIn this study, we delve into the influential social and productive factors that underpin technology adoption among small horticultural producers in Chile.Design/methodology/approachData pertaining to the five primary horticultural crops in Chile—namely, corn, lettuce, tomato, cucumber, and onion—were collected, considering their respective cultivated areas. A comprehensive evaluation of 13 technologies encompassing cultural practices, crop improvement, and irrigation was conducted. The methodological approach comprised two stages. Initially, an ordered probit model was employed to analyze the adoption intensity of cultural practices, crop improvement, and irrigation. Subsequently, a Kruskal–Wallis test was utilized to compare the means across technology adoption groups.ResultsThe findings reveal a positive correlation between technology adoption intensity and the level of education, composition of the family nucleus, and investment intensity. Moreover, the production system’s location emerged as the most critical determinant for technology adoption.ConclusionsThe factors under scrutiny furnish direct and indirect evidence of their impact on the productivity and competitiveness of agricultural value chains. Thus, this paper significantly contributes to comprehending the role of technology adoption in designing and executing rural development strategies within developing countries.

An Analytical Study on Growth of Tea Industry in Assam

Abstract: Assam is a major tea-producing region in India. The tea industry of Assam is one of the largest in the world and plays a significant role in the state’s economy. Assam’s tea is known for its bold, brisk, and malty flavor, which makes it a popular choice for black tea lovers worldwide. Tea plantations in Assam cover vast areas, and the reign’s climate and geography are ideal for tea cultivation. Tea industry in Assam has experienced significant growth over the years, contributing substantially to India’s tea production. In estimation the annual average production of tea is about 630-700 million kg in Assam. Average productivity of Assam is around 1838.5 kg per hectare during the selected periods. Factors such as favorable climate, rich soil, and a long growing season have supported the cultivation of high-quality tea in the region. The industry has been advancement in cultivation practices, technology adoption, and export strategies, bolstering its overall growth and economic importance for the region. The tea industry in Assam had been facing both challenges and opportunities. Factors such as climate change, fluctuating market prices, and labor-related issues had posed challenges. However, efforts were being made to address these issues through technological advancements, sustainable practices and diversification of products. It would be advisable to check the latest reports or industry updates for the most current information on the growth of the tea industry in Assam in the last few years.

Digital transformation of work: Swiss MSEs working from home behaviour during COVID-19 – pioneers leading the pack

PurposeThe purpose of this study is to better understand technology adoption and working from home (WFH) behaviour of micro and small enterprises (MSE) with 4 to 49 employees during the first (2020) and second (2021) COVID-19 lockdowns in Switzerland.Design/methodology/approachThis study uses two data sets gathered using computer-assisted telephone interviewing surveys conducted with 503 managing directors of Swiss MSEs after the first and 506 MDs after the second COVID-19 lockdown period.FindingsThe study revealed that during the COVID-19 pandemic, WFH arrangements are related to the adoption of technology by Swiss industry groups. Furthermore, industry characteristics and technology adoption strategies are also associated with the long-term prospect of WFH. The overall result confirms the predominant role of technology pioneers.Research limitations/implicationsThe study focuses on MSEs in Switzerland during a specific period. The data set includes mainly quantitative data. Future studies could investigate larger enterprises in international contexts, integrating employees’ viewpoints founded on long-term gathered qualitative data. The implications of this study include predictions about future WFH behaviour in Swiss MSEs.Originality/valueTo the best of the authors’ knowledge, this is the first study collecting data in Swiss MSEs after the two COVID-19 lockdowns in 2020 and 2021. As a result, this study offers a unique perspective on a specific business segment, which accounts for around 70% of global employment.

Tax Collection Strategies and Compliance of Residential Rental Income Earners in Kasarani Sub-County, Kenya

Financial freedom is one of the goals economies dream to achieve in both developed and developing nations through taxation. However, non-compliance according to previous literature hindered tax authorities from achieving the set tax collection targets. Drop in National Residential rental income tax collection was reported in the year 2020 by Organization for Economic Cooperation and Development in Kenya. Similarly, the Country’s tax authority data revealed reduction in tax collection for Kasarani Sub County in the year 2020/2021. The key objective of this research was to investigate influence that tax collection strategies have on the compliance of residential rental income earners in Kasarani sub-county in Kenya. The specific objectives aimed at determining the influence of taxpayers trust building, Knowledge & tax awareness, modern technology adoption and effective tax law enforcement strategies on the compliance of residential property owners. The research was anchored on the social exchange, reasoned action, technology acceptance and economic deterrence theories. Descriptive research design was applied to evaluate the influence of independent variables on the dependent ones. A population of 871 property owners was considered with 274 respondents obtained from population target in aid of stratified sample model whereas questionnaires were applied in collecting primary data. Analysis of data was run on multiple regression model supported with descriptive techniques. Validity test together with reliability analysis was done using Analysis of Variance and Cronbach Alpha models. Multicollinearity, normality, heteroscedasticity, and linearity tests were undertaken for diagnostic purpose. Study findings indicated that tax payer’s trust building (t=3.399, p<0.05), knowledge & awareness campaign (t=5.732, p<0.05), modern technology (t=2.897, p<0.05) and effective tax law enforcement strategy (t=4.795, p<0.05) had positive and significant effect on the compliance of Residential Rental Income earners in Kasarani Sub County. The study concluded that mutual trust building aided mobilization of public support for tax collection agenda prompting the initially skeptic residential rental income taxpayers to embrace tax compliance, that tax knowledge & awareness strategy positively affected tax compliance, tax collection and reporting through the modern technology based systems proved to significantly support tax compliance and that the tax law enforcement measure is very strategic in influencing tax income collection. Study recommended use of competitive communication skills as a trust building window in formal and informal interactions between the taxpayer and agency on matters tax compliance. The study recommended the training of taxpayers on use of technology and expansion of its tax labs centers networks close at the Sub County level for easy access.

NETWORKING ANALYSIS, ADOPTION OF ACCOUNTING INFORMATION TECHNOLOGY, DYNAMIC CAPABILITIES ON ORGANIZATIONAL PERFORMANCE WITH CORPORATE STRATEGY AS MODERATING VARIABLES

Small and medium industry (IKM) is a business that produces various types of products needed by various types of living things such as humans, animals and plants. The purpose of this study was conducted to develop variables that Networking Analysis, Adoption of Accounting Information Technology, Dynamic Capabilities on Organizational Performance with Corporate Strategy as Moderating Variables. The research method uses the quantitative to determine the relationships and influences between variables, with 205 respondents. Selection of the sample using hair method and data collection using a questionnaire. Data is processed using Structural Equation Modeling (SEM) using SMART-PLS. The results showed that the networking, information technology adoption, dynamic capabilities and business strategy affect the performance of SMEs. The moderating role of business strategy is able to strengthen the effect of networking and dynamic capabilities on IKM performance, but weakens the influence of adoption of accounting information technology on IKM performance

Understanding Local Government Digital Technology Adoption Strategies: A PRISMA Review

Digital technologies are used in various local government activities. Adopting suitable digital technology strategies could enhance service efficiency, effectiveness, and accountability. The challenges of technology adoption among local governments, however, are also evident. One of the major challenges is capacity, including the lack of knowledge or awareness of how to balance the local government’s resources and the strategies that need to be implemented. This challenge also forms a research gap. The study aims to consolidate the understanding of local government digital technology adoption strategies via the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA). It analyses the adoption opportunities, challenges, and strategies through the lens of people, processes, and technology frameworks. The results show that: (a) Strategies concerning the people aspects include building a platform for public participation, employees’ skills, and decision-makers' positive mindset development. (b) Strategies concerning the process aspects include recognizing the players’ roles, having a clear aim and procedure, proper regulation, and receiving user input. (c) Strategies considering the technology aspects include understanding the effect of the technology, technological preparedness, and convenience adoption. The findings inform local government policymakers in digital technology adoption and transformation endeavors.

Strategic orientations, organizational ambidexterity, and sustainable competitive advantage: Mediating role of industry 4.0 readiness in emerging markets

We explore the relationship between strategic orientations (market orientation and entrepreneurial orientation), organizational ambidexterity, and sustained competitive advantage under the mediation of Industry 4.0 readiness. Based on data from a sample of 144 SMEs belonging to different economic sectors, we employed partial least squares–structural equation modeling to test our hypotheses. Empirical research suggests that market orientation and entrepreneurial orientation have a favorable relationship with Industry 4.0 readiness and sustainable competitive advantage. Moreover, our findings reveal that entrepreneurial orientation has a greater effect on SCA than market orientation in emerging markets. Furthermore, Industry 4.0 readiness acts as a full intermediary between strategic orientations and sustainable competitive advantage. This study contributes to the existing literature by exploring the relationship between strategic orientation and sustainable competitive advantage through Industry 4.0 as the mediator. SMEs’ managers can use these findings to rethink their technology adoption strategies and exploitative and explorative approaches.

Price competition and blockchain technology adoption strategies of agents on the digital platform.

The rise of digital platforms intensifies the price competition among agents. Agents often use low price strategies to attract consumers. However, the low-price strategy is often filled with false information and consumers perceive the non-truthfulness of the price information. Then, consumers’ trust in agents gradually decreases, which inhibits the growth of online shopping. Blockchain is seen as a solution to the trust crisis between agents and consumers. Our research is based on two competing agents selling the same type of goods on the same platform. We discuss agents’ blockchain technology application strategies in three scenarios, which are defined by whether agents choose to apply blockchain technology to improve consumer trust. The results show that the application of blockchain technology is beneficial to agents only when consumer trust is low. Furthermore, the YN strategy is regarded as a possible equilibrium strategy, which depends on the blockchain application cost and consumer trust. Some extended cases are discussed for post-blockchain consumer welfare, cost-sharing contracts, dishonesty penalties, and variable blockchain costs, and the results show that the analysis in this manuscript is robust. Our findings have important practical significance for promoting the application of blockchain technology and alleviating the problem of price information asymmetry in platform shopping.

INFLUENCE OF TABLET PCS ON LEARNING PROCESSES IN TECHNICAL-ORIENTED PRACTICAL PROGRAMMES AT A HISTORICALLY DISADVANTAGED RURAL-BASED HIGHER EDUCATION INSTITUTION

This study investigated the consequences of equipping 30 students with Tablet Personal Computers (TPCs) on their learning processes in technical-oriented practical programmes at a rural-based Higher Education Institution in South Africa. The study adopted a case study design within a mixed methods approach and used the constructs of the 2nd Generation Activity Theory. Instruments were constructed Google Forms that were validated through peer debriefing. Quantitative data was analysed through descriptive statistics and qualitative data through content analysis. Findings revealed contradictions in the forms of bureaucratic-motive; technology-ineptness and digital-disruption, and tensions in the forms of pedagogical-motive; stakeholder-agency; self-motive and institutional-motive. Conclusions include that though there was some evidence of learning, there was also evidence that behavioural use deviated from behavioural intentions. There were no change agents early in the adoption process and there was the notion that education technologies automatically motivated learning. Recommendations include that the pervasive nature of technology requires astute and comprehensive technology adoption strategies which include stakeholder-empowerment, development of change agents and increased agency footprints. There is also need to prescribe appropriate technology affordances for a given context so that students utilise TPCs as “tools” for learning and not “toys” for entertainment.

The Effect of Green Technology Adoption Strategy on Duopoly Competition

Abstract Given consumers’ trade-offs between conventional economic and environmental attributes of products, we provide a game-theoretic model to explore the role of GTA strategy in duopoly competition by incorporating two salient features: Two product types — The green product produced by a firm with GTA strategy and the ordinary product produced by a firm without GTA strategy, and two consumer segments, i.e., the green consumers who are willing to pay for green products and the ordinary consumers who are willing to pay for ordinary products. Our analysis shows that GTA strategy may either increase or decrease the green firm’s quality provision. The subtle relationship between the green firm’s quality strategy and GTA strategy not only affects its own equilibrium performances but its rival’s. We also find that two consumer segments may be better off in the presence of a lower GTA intensity. Additionally, although the GTA strategy benefits the environment, the GTA investment is not the more the better. Finally, we find that GTA strategy would lead to higher social welfare only when the GTA efficiency is high enough. Our work not only provides an alternative economic explanation why some firms choose to implement GTA strategy and some do not in reality, but gives managerial insights for firms with different GTA strategies as well as policy insights for the social planner.

Information Technology Governance Analysis Of Stmik Palcomtech In The New Normal Era Using Cobit 2019 Method

The pandemic conditions experienced by the world today inevitably force us to practice social distance so that gatherings involving large numbers of people must be avoided first. In universities, especially in the city of Palembang, the use of information technology and learning media is mandatory due to the decision of the minister of education which requires universities to carry out online learning activities. So that information technology governance during a pandemic also has a major influence in the implementation of teaching and learning activities in universities to ensure the quality of the learning and teaching process carried out so that it must be known the shortcomings and advantages of governance which is carried out by conducting further analysis of technology governance in accordance with with the initial goal of education at the university. The method that can be used is to apply the Cobit 2019 where with this method the current maturity level can be known in the application of information technology. The research method in this study uses a descriptive-quantitative method by describing the indicators used as the basis for measurement taken by the Cobit 2019 literature. This study discusses information technology governance form of Design Factor 1 (Enterprise Strategy) to Design Factor 10 (Technology Adoption Strategy) with the result that there are 13 important processes out of 40 total processes in the Cobit 2019 domain that must be considered at STMIK Palcomtech, namely EDM03, APO08, DSS05 EDM02, APO04, APO09, APO12, APO13, BAI01, BAI02, BAI03, BAI06 , MEA03

Adoption of complementary climate-smart agricultural technologies: lessons from Lushoto in Tanzania

BackgroundAgriculture is important for economic growth and development in many countries in Sub-Saharan Africa, including Tanzania. However, agricultural production and productivity remain relatively low, with significant yield gaps attributed to factors such as limited access to and low adoption of appropriate agricultural technologies, and climate-related risks resulting from climate variability and change. This paper explores the drivers of adoption of climate-smart agricultural (CSA) technologies and practices, taking into account the complementarity among agricultural technologies and heterogeneity of the farm households, using data from Lushoto in Tanzania.MethodsWe use a Multivariate Probit analysis of cross-sectional data collected from 264 smallholder farmers in Lushoto—a climate hotspot in Tanzania—to understand the drivers of household decisions to adopt CSA technologies and practices. The technologies included diversification of multiple stress (drought, floods, pests, diseases)-tolerant crop varieties, use of fertilizers, and application of herbicides and pesticides. The Multivariate Probit model was preferred as it takes into account the inter-relationships of the technologies as well as heterogeneity of the smallholder farmers for more robust estimates. The independent variables used in the analysis included household socio-economic factors such as the relative importance of crop and livestock enterprises, household land size, social capital, access to agricultural credit and weather information, previous experience with fertilizer use and household characteristics (age, education and gender of household head, and household size).ResultsAbout 63% of the households diversified their crop enterprises, shifting to improved resilient crops and crop varieties. Another 37% adopted fertilizers, while 38% applied pesticides and herbicides. Conditional on the unobservable heterogeneity effects, the results show that household adoption decisions on diversification of multiple stress-tolerant crops and crop varieties, fertilizer, and pesticides and herbicides are complementary. In addition, the results confirm existence of unobserved heterogeneity effects leading to varying impact of the explanatory variables on adoption decisions among farmers with similar observable characteristics.ConclusionsThe findings indicate that any effective CSA technology adoption and diffusion strategies and policies should take into account the complementarity of the technologies and heterogeneity of the smallholder farmers. Therefore, inter-related technologies should be promoted as a package or bundled while taking into consideration household and farm-level constraints to adoption.

Interplay among blockchain technology adoption strategy, e-supply chain management diffusion, entrepreneurial orientation and human resources information system in banking

PurposeTo empirically study the direct and mediating relationships between blockchain technology adoption strategy (BCTAS), electronic supply chain management diffusion (eSCMD), entrepreneurial orientation (EO) and human resources information system (HRIS) in Egyptian banks. This paper aims to connect the dots and show the relationships linking these related constructs after the emergence of this breakthrough blockchain technology.Design/methodology/approachThe authors have undertaken a thematic review of relevant multidisciplinary business management literature and then developed a conceptual model. This model was examined through adopting a mixed-methods approach, through which 300 quantitative questionnaires were filled by information technology (IT) staff at 12 banks in Egypt utilising a snowball sample. Besides, 20 qualitative interviews were carried out with international and Egyptian blockchain experts for exploratory and explanatory purposes. The suggested hypotheses were tested using structural equation modelling.FindingsThe results revealed that EO affects positively and significantly BCTAS and HRIS. BCTAS affects positively and significantly both HRIS and eSCMD. Concerning the linkage between external/supply chain and internal/organisational information diffusion, HRIS has a positive and significant effect on eSCMD. The direct EO–eSCMD relationship is not supported. Yet, indirectly, BCTAS mediates significantly EO–eSCMD and EO–HRIS relationships. Further, HRIS mediates significantly the indirect BCTAS–eSCMD relationship.Practical implicationsThe findings of this research shed light on the benefits and challenges of adopting BCTAS within emerging markets in general and Egyptian banking in specific, which can support an effective and efficient decision-making process undertaken by strategic and functional banking managers with EO in similar emerging economies.Originality/valueConceptually and empirically, it is the first article that investigated direct and mediating EO–BCTAS–HRIS–eSCMD relationships in a promising banking industry of an emerging market. It solved an interdisciplinary research puzzle by piecing together the relevant contemporary literature on production, operations and SC management, entrepreneurship, HR management and strategic technology adoption.