Technology Adoption Strategies Research Articles

Performance returns from aligning front-end digital technologies and Just-in-Time practices: empirical findings from the Brazilian manufacturing industry

PurposeThe integration of front-end technologies such as automation, process simulation and augmented reality with Just-in-Time (JIT) practices can yield unforeseen outcomes in manufacturing due to complex dynamics. This study examines this integration’s impact on manufacturing firms' performance.Design/methodology/approachWe design a survey questionnaire and distributed it among 353 Brazilian manufacturing firms to conduct our investigation. We utilize a combination of factorial and regression analyses with moderation within our final sample, composed of 262 manufacturing firms. Our goal is to examine the impact of aligning front-end technologies and JIT on the operational and economic performance of these manufacturing firms. We adopt complexity theory as our theoretical framework, recognizing and accommodating the intrinsic unpredictability and uncertainty inherent in complex scenarios such as technology adoption and its interplay with firm culture, adoption time and technology adoption resistance.FindingsOur findings indicate that JIT influences the use of front-end technologies both positively and negatively. Regarding operational performance, JIT has a positive moderation effect on automation and a negative moderation effect on process simulation. Conversely, for economic performance, JIT positively moderates process simulation and negatively moderates automation.Practical implicationsWe provide empirical evidence for managers to carefully assess the compatibility of technology adoption strategies with existing organizational culture and operational practices to maximize performance outcomes.Originality/valueOur study advances complexity theory by elucidating the impacts of integrating front-end digital technologies with JIT practices within the unique scenario of the Brazilian manufacturing industry. More specifically, our theoretical framework offers a new perspective on the unpredictable nature of performance outcomes regarding technology adoption in operations.

Information Technology Governance Using the COBIT 2019 Framework at PT Bank Pembangunan Daerah Papua

Effective and efficient information technology (IT) management is crucial for the banking industry, especially for PT Bank Pembangunan Daerah Papua (BPDP), which seeks to reinforce its role within the Papua region. Leveraging the COBIT 2019 framework, BPDP aims to enhance IT governance, addressing operational efficiency, information security, and regulatory compliance. This study highlights BPDP's strategic priorities, such as revenue growth, fostering innovation, and customer service excellence, which are essential for sustaining competitive advantage amidst regional geopolitical challenges. By identifying these key priorities, the research uncovers critical areas of improvement, including IT investment optimization, mitigation of regulatory and security risks, and solidifying IT's strategic role in driving business growth. To evaluate BPDP's IT governance maturity, this study applies COBIT 2019's ten design factors, from enterprise goals and risk profiles to IT-related issues, compliance needs, and technology adoption strategies. The findings underscore gaps in risk management, project lifecycle oversight, and resource allocation, offering actionable insights for governance improvement. Enhanced IT integration can support BPDP's larger objectives of sustainable growth and economic development within the region. Furthermore, the study demonstrates that a well-structured governance framework strengthens BPDP's operational efficiency, builds customer trust, and ensures alignment with regulatory standards and evolving technology landscapes. By adopting these governance recommendations, BPDP can achieve long-term success and secure its position as a prominent financial institution in Papua, thus reinforcing its commitment to regional economic growth and compliance with national regulatory standards.

Can digital technology adoption promote environmental innovation in small and medium-sized enterprises (SMEs)? Evidence from China

Despite the widespread acknowledgment in both industry and academia of the substantial potential of digital technology for fostering innovation and sustainable development, there remains uncertainty surrounding whether integrating these technologies can improve environmental innovation in small and medium-sized enterprises (SMEs) due to the liability of smallness. This paper utilizes a panel dataset comprising 1036 Chinese manufacturing SMEs listed between 2011 and 2020 to investigate the influence of different digital technology adoption strategies—specifically, digital technology adoption breadth (DTAB) and digital technology adoption depth (DTAD)—on SMEs' environmental innovation. Additionally, we examine the moderating effects of government subsidies and industrial agglomeration on these relationships. The results reveal that (1) DTAB has a negative effect on SMEs' environmental innovation; (2) DTAD positively affects SMEs' environmental innovation; and (3) both government R&D subsidies and environmental subsidies can positively moderate the relationships among DTAB, DTAD, and environmental innovation within SMEs. These findings are extended and upheld after undergoing a series of further analyses, endogeneity analyses, and robustness tests. Our research suggests that SMEs are not as suited to the broad adoption of digital technologies as large firms; instead, they should focus on the deep application of specific digital technologies to promote environmental innovation.

Resource mobilization and technology adoption by small firms to co-create opportunities in uncertain environments

PurposeResource mobilization and technology adoption by small firms are mainly studied separately, although considering them together is crucial for understanding how resources are accessed and mobilized to address uncertainty. Moreover, the authors know little about how small firms pursue new opportunities in a constantly changing environment. The purpose of this study is to investigate how small firms adopt technologies to engage different stakeholders and facilitate the access and mobilization of key resources in the opportunity co-creation process.Design/methodology/approachThis study applied a qualitative case study method and conducted 14 interviews with co-founders or top managers of five small firms in Iran.FindingsThe findings reveal how small firms adopt technologies to access and mobilize social, human, psychological and financial resources in a highly uncertain environment to co-create new opportunities.Research limitations/implicationsFirst, the study applies a cross-sectional approach. Therefore, it does not capture longitudinal aspects that might impact resource mobilization and technology adoption over time. Second, the selected five case firms represent rather successful firms, each of which adopted different technologies to challenge the established structure of the market. That is, this study did not focus on unsuccessful cases that would enrich the theory further.Originality/valueThis study reveals how small firms adopt new technologies to mobilize resources and co-create opportunities in highly uncertain environments. It reveals that small firms employ technology adoption strategies to utilize operant resources and accelerate operand resource mobilization. Active learning plays a critical role in this process.

Managing Organizational Capital in the Digital Age: A Study of Technology Adoption as a Competitive Advantage in Private Higher Institutions in South Sumatera

This study investigates the management of organizational capital within the context of private higher institutions in South Sumatera, focusing on the adoption of technology as a means to gain a competitive advantage in the digital age. In today's rapidly evolving technological landscape, organizations are compelled to adopt digital innovations to enhance their operational efficiency, educational delivery, and overall performance. Using a qualitative research approach, this study explores the strategies and challenges faced by private higher institutions in South Sumatera as they navigate the complexities of technology adoption. The findings shed light on the various factors influencing the adoption of technology, including organizational culture, leadership support, resource availability, and external pressures. Moreover, the study examines how effective technology adoption contributes to organizational capital enhancement, enabling institutions to differentiate themselves and maintain competitiveness in the dynamic higher education sector. The insights derived from this research provide valuable implications for private higher institutions in South Sumatera and beyond, offering guidance on optimizing technology adoption strategies to harness the full potential of digital tools as a competitive advantage in the contemporary educational landscape.

Bridging the digital divide: Consumer engagement with transportation payment apps in emerging economies

AbstractThe digital divide remains a formidable challenge in emerging economies, highlighting disparities in technology access and utilisation. This study explores consumer engagement with mobile payment applications for transportation in Lagos, Nigeria, a critical context where these disparities manifest. The research presents consumer perceptions and behaviours using a triangulated approach encompassing ethnographic observation, semi‐structured interviews, and the ALARA model of information search. Anchored in the Engel–Kollat–Blackwell (EKB) theory of consumer behaviour, which depicts the five stages of consumer decision‐making—problem recognition, information search, evaluation of alternatives, purchase decision, and post‐purchase behaviour—this study identifies five key themes: awareness, information search, alternatives evaluation, engagement, and post‐engagement evaluation. Insights from the study reveal that cultural preferences and trust in traditional payment methods significantly influence users' willingness to adopt mobile payment apps. These insights underscore the importance of addressing socio‐cultural factors in technology adoption strategies. The findings highlight the need for an inclusive technological strategy to bridge the digital divide, emphasising the necessity of accessible information channels and user‐friendly interfaces to enhance consumer engagement. Continuous app refinement based on user feedback is crucial for optimising usability. Additionally, a nuanced understanding of socio‐cultural influences on technology adoption is essential for informing policy and business strategies. Overall, this study contributes to understanding technology adoption in emerging economies and provides actionable insights to foster inclusive digital transformations and mitigate the digital divide.

The role of flexibility, digitalization, and crisis response strategy for SMEs: Case of COVID-19

ABSTRACT We explore the impact of COVID-19 on small- and medium-sized enterprises (SMEs) and examine how crisis management strategies, particularly related to flexibility and digitalization, have influenced their responses during and after the pandemic. In this regard, we investigate the relationships between strategic flexibility, digitalization, digital technology adoption, COVID-19 perception, and firm strategy after the pandemic by specifically incorporating the mediating role of the crisis response strategy. Based on a survey of 206 Turkish SMEs in manufacturing and service industries, our research employs structural equation modeling using Smart PLS. Our findings indicate that crisis response strategies play a significant role in shaping the firm strategy after COVID-19, mediating the impact of strategic flexibility, digitalization, digital technology adoption, and COVID-19 perception. The findings highlight the importance of crisis response strategies—including optimizing business models, developing marketing channels, investing in technological innovation, diversifying into new business areas, and integrating the supply chain—during the COVID-19 period. These strategies are crucial influencers in shaping the firm strategies of SMEs beyond the pandemic. In particular, SMEs demonstrate adaptation by reassessing and restructuring their product portfolios, expanding their presence in regional markets, and establishing strategic collaborations to thrive in the evolving business landscape.

Sustainable Digital Transformation: Its Impact on Perceived Value and Adoption Intention of Industry 4.0 in Moderating Effects of Uncertainty Avoidance.

Industry 4.0 is a significant technical revolution that combines big data analytics, the Internet of Things (IoT), and cyber-physical systems to improve manufacturing productivity. This study investigates the impact of digital trust and sustainable attitude on perceived value and the intention to adopt Industry 4.0 technologies. It also examines the moderating role of uncertainty avoidance in these relationships. Data were collected from 189 employees of leading manufacturing companies in Indonesia that are recognized for their Industry 4.0 practices. The data were analyzed using Partial Least Squares (PLS) methodology with SmartPLS software to test the proposed hypotheses and explore the moderating effects. The findings reveal that both digital trust and sustainable attitude significantly influence perceived value. However, these factors do not directly affect the intention to adopt Industry 4.0 technologies. Uncertainty avoidance moderates the relationship between digital trust and adoption intention. Specifically, in environments with high uncertainty avoidance, digital trust becomes a critical factor influencing the decision to adopt Industry 4.0 technologies. The study provides valuable insights for organizations aiming to implement Industry 4.0 initiatives. It highlights the importance of fostering digital trust and considering cultural dimensions, such as uncertainty avoidance, in their technology adoption strategies.

Pricing and blockchain adoption for competitive sellers on an e-commerce platform with different contracts

We examine the impact of a blockchain technology (BCT) adoption strategy on the decisions and profits of branded companies and counterfeiters, and then discuss how BCT helps counterfeiters transform on a platform offering blockchain services and commission contracts. Our results show that BCT can make the branded seller better off when a platform has more brand-conscious consumers, despite the high adoption fee. Due to the free-riding effect, the counterfeiter’s best choice is often not to adopt BCT. As the fraction of brand-unconscious consumers increases, even with low adoption fee, the branded seller will not use BCT, but the counterfeiter will adopt BCT to transform her business and become a legitimate seller by offering innovative products, which increases consumer surplus. As the counterfeit probability and blockchain added value increase, both sellers proactively adopt BCT to disclose product authenticity, which may worsen the platform and social welfare. Importantly, there is a win–win–win outcome for sellers, platforms and consumers when at least one seller adopts BCT, depending on the interaction among the abovementioned factors. Compared with the proportional-fee contract, the fixed-fee contract improves the cost affordability of both sellers. In the context of different consumer types on platforms, our findings offer guidelines for branded companies to solve the authenticity problem of products and for counterfeiters to transform their businesses.

Investigating the impact of technological orientation and innovation orientation on the sustainability and development the industrial sector

Purpose The aim of this study is to investigate technological and innovation orientation contribution to the development and sustainability of the industrial sector. Design/methodology/approach The authors gathered the perspectives of many experts who were aware enough of their company’s technical and innovation orientations to participate in this study to understand how technology and innovation orientations may affect sustainability and development. These people included the company managers, accounting department heads, IT department workers and employees in the innovation department. This was accomplished by distributing a thorough questionnaire intended to gather their perspectives. Findings The study’s results highlight the significant positive relationship between technological and innovation orientation. Moreover, the study demonstrates that both technological and innovation orientation were found to positively impact the sustainability and development of the industrial sector. Practical implications This study provides practical insights for policymakers, industrial managers and innovation supporters in Jordan. Managers can use these insights to reassess technology adoption and innovation strategies. Additionally, investing in staff skills and technology readiness can boost efficiency, competitiveness and long-term growth. Originality/value To the best of the authors’ knowledge, this study is pioneering research to shed light on the connection between technological orientation, innovation orientation and sustainability and development in the industrial sector, providing valuable insights for policymakers and practitioners alike.

The Impact of Digital Technology Adoption in Food Micro, Small, and Medium Enterprises: A Case Study of Borobudur Area in Indonesia

Aim: To investigate the awareness of using digital technology in Food MSMEs and understand its benefits. Study Design: This research uses a quantitative approach with hypothesis testing. Place and Duration of Study: The research location is in the Borobudur area, Borobudur District, Magelang Regency, Central Java, one of Indonesia's priority tourist destinations. The duration of the research study is approximately 6 months, from June to December 2023. Methodology: This study's dependent or bound variable (Y) is Food MSME's Scaling Up in the Borobudur area. Independent or independent variables (X) are Asset Efficiency (X1), Lower Cost (X2), Quality (X3), and Safety & Sustainability (X4). Data collection was done through surveys, questionnaires, and structured observations. The number of respondents in this study was 145 respondents of local food MSMEs are in the Borobudur area, Borobudur District, Magelang Regency, Central Java. Data is tested with the Partial Least Squares Structural Equation Model (PLS-SEM) using SmartPLS version 3. Results: The results obtained in terms of quality (QT), lower cost (LC), safety, and Sustainability (SAS) were found to have a significant impact on food MSME's scaling up (FMS). However, asset efficiency (AE) was found to have no significant impact on food MSME scaling up (FMS). This research can contribute valuable insights to guide policymakers, industry stakeholders, and MSMEs toward more effective technology adoption strategies that drive growth and resilience in an increasingly digital business landscape. Conclusion: Quality (QT), Lower Cost (LC), Safety And Sustainability (SAS) were found to have a significant impact on food MSME's scaling up (FMS). However, asset efficiency (AE) was found to have no significant impact on food MSME's scaling up (FMS). Overcoming challenges associated with digital adoption is crucial for these businesses to thrive in a rapidly evolving business landscape.

Evaluation of Growth Strategies on the Organizational Performance of Retail Stores – A Case Study of Quick Mart Supermarket Stores In Nairobi, Kenya

The purpose of the study was to evaluate the impact of growth strategies on the organizational performance of retail stores in Nairobi with Quick Mart supermarket stores in Nairobi as the case study. The question guiding this research was: How does technology adoption strategy impact the organizational performance of Quick Mart supermarket stores in Nairobi County? The blue ocean strategy theory provided support for this investigation. A descriptive research strategy was used. The target population for this study was 125 managers who work at Quick Mart. A purposive sampling procedure was used to obtain a sample size of 95. This study used both descriptive and correlational analysis as its research design. Data was gathered using structured questionnaires. The data gathered was analyzed through descriptive analysis and presented in tables. The findings indicated a Pearson correlation of 0.841 for technology adoption and the regression analysis indicated a beta coefficient of 0.620 for technology adoption. The study concluded that technology adoption had a highly positive significant impact on organizational performance. The study suggested that to improve organizational performance, growth tactics should be adopted more widely.

Does Digital Leadership Impact the Performance of Lower-Middle-Class Hospitals?

Even though Indonesia has a large number of hospitals and has experienced significant progress in realizing Universal Health Coverage (UHC), service performance is still relatively low, so many patients seek treatment abroad. The performance of services and care systems in hospitals is often associated with low use of digital technology. The complexity of adopting digital technology in a hospital environment is not an easy thing to do, with the majority of users carrying out digital technology functions being health officers and professionals. This research aims to explore the influence of Digital Leadership in encouraging the adoption of digital technology and its influence on Hospital Performance. Survey data conducted on 285 leaders of Class C and D hospitals spread throughout Indonesia, through Structural Equation Modeling (SEM) analysis using Lisrel 8.80, it was found that there was a positive and significant influence on the role of Digital Adoption Capability as a mediation on Hospital Performance. It was found that Digital Leadership has a positive and significant influence on hospital performance both directly and through the mediation of Digital Adoption Capability. Environmental Dynamism factors have also been proven to significantly influence hospital management’s desire to improve performance through the adoption of digital technology. The model resulting from this research provides a comprehensive view of hospital management in developing effective digital technology adoption strategies in facing an ever-changing environment.

Blockchain adoption strategy in a platform dual‐channel supply chain with risk‐averse sellers

AbstractThis paper investigates blockchain technology (BT) adoption strategy in a platform dual‐channel supply chain, wherein the supplier establishes a direct selling channel (DC) in addition to the existing reselling channel (RC) of the e‐retailer. Both the supplier and the e‐retailer are risk‐averse, and they have access to consumers through a common online platform. The online platform possesses the capability to introduce BT and can opt to introduce it to neither, one (DC or RC) or both channels. Game models for the four strategies are developed, and the corresponding equilibrium outcomes are obtained using backward induction. Our analysis reveals that when competition intensity is high and both perceived risk aversion level and BT's unit cost are low, the online platform prefers only DC with adopting BT. Otherwise, it prefers both channels with adopting BT. The supplier shares the same preference as the online platform for BT adoption strategy. Interestingly, the e‐retailer prefers only DC with adopting BT only when BT's unit cost is high; otherwise, she prefers solely RC with adopting BT. Furthermore, we enhance the basic model by modifying parameter configurations and the sequence game, and verify that our main findings in these extensions remain robust.

Optimization Combining with Digital Transformation of the Men's Shirts Processing at Small and Medium-Sized Garment Enterprises in Vietnam

Industry 4.0 has become a hype among the manufacturing industries across the globe. Recent developments require significant capital investments, but these technologies are yet to be established in developing countries such as Vietnam, especially the apparel industry. Based on a survey of the current situation at small and medium-sized enterprises in Vietnam's textile industry, the paper proposes to apply technology, test and evaluate the effectiveness of applying and coordinating digital systems in management and chain supply. Multifaceted applications have been specifically explored including automatic equipment and digital systems, spanning the domains of automation, robotics, artificial intelligence, data analytics, and the Internet of Things (IoT). These technologies are posited as catalysts for transformative improvements in production efficiency and resource utilization. Furthermore, experimental results point out the symbiotic relationship between technology adoption and effective management strategies to achieve holistic operational enhancements. As the Vietnamese textile industry strives for competitive excellence in the global arena, this research offers actionable insights for industry practitioners, policymakers, and researchers.

Technology adoption and leadership strategies for enhancing human capital development in Bangladeshi NPOs

In Bangladesh, non-profit organizations (NPOs) face evolving challenges and opportunities in leveraging technology and leadership strategies to enhance human capital development. This study explores the intersection of technology adoption and leadership strategies within Bangladeshi NPOs, examining their impact on human capital development. Drawing from qualitative research, it identifies key challenges such as financial constraints and resistance to change while highlighting success stories of some NPOs of Bangladesh. Leadership styles like transformational, servant, and distributed leadership play pivotal roles in driving technology integration. The study underscores technology's potential to foster collaboration, skills development, and operational efficiency within NPOs. Recommendations include developing comprehensive technology adoption roadmaps, fostering cultures of innovation, investing in leadership development, and promoting collaboration. Ultimately, embracing technology as a catalyst for innovation and change can empower Bangladeshi NPOs to maximize their impact on societal challenges.

Nexus among green intellectual capital, green information systems, green management initiatives and sustainable performance: a mediated-moderated perspective

PurposeSustainability issues are crucial in today’s competitive environment. The integration of technology plays a vital role in the attainment of sustainability objectives. The study aims to investigate the relationship between green intellectual capital (IC), green information systems (IS), green management initiatives (GMI) and green technology adoption in light of natural resource-orchestration theory (ROT). Moreover, digital technology adoption mediates between green IC, green IS, GMI and sustainable performance. Finally, digital transformation strategy is used as a moderator between green technology adoption and sustainable performance.Design/methodology/approachA sample of 484 managers from automobile manufacturing companies was used in this study to evaluate the proposed relationships using the Structural Equation Modeling (SEM) methodology.FindingsFindings reveal that green IC, green IS and GMI significantly influence green technology adoption. Besides, green technology adoption plays a crucial role in improving sustainable performance. Moreover, green technology adoption significantly mediates between green IC, green IS, GMI and sustainable performance. Finally, a digital transformation strategy significantly strengthens the relationship between green technology adoption and sustainable performance.Practical implicationsThe organizations need green technology adoption to address environmental concerns, respond to consumer demand, achieve cost savings and comply with government regulations. Besides, in decision-making, organizations must focus on green IC, green IS, GMI, green technology adoption and digital transformation strategy to boost sustainable performance.Originality/valueThe originality of this study lies in its use of the natural ROT as a framework to examine the impact of multiple green resources on green technology adoption, leading to sustainable performance. Digital transformation strategy is used as a moderator between green technology adoption and sustainable performance. This study provides a comprehensive and integrated perspective on the subject with empirical evidence and relevant insights, contributing to the advancement of the field.

Perception Of Artificial Intelligence Adoption on Audit Quality

This study investigates the adoption of Artificial Intelligence (AI) in auditing. The study aimed to identify the effects of AI adoption on audit quality and whether the technology readiness dimension moderated the relationship. The data were collected via surveys and analyzed by using multiple regression. The results showed that optimism affected AI adoption, while insecurity did not. Interesting results found that innovation and discomfort did not moderate the relationship in the model. This research has implications for companies and educational institutions concerned with future accounting profession training on new technology skills and competencies, especially AI and planning technology adoption strategies to improve audit quality. This research provides initial insight into the psychological factors influencing AI adoption in auditing and leads to further research with pre-adoption and post-adoption identification.

Digital technology adoption strategies for a contract farming supply chain under CVaR criterion

AbstractThis study considers a contract farming supply chain consisting of a platform and a risk‐averse farmer with yield uncertainty. It establishes game theory models with and without digital technology under CVaR criterion and analyzes three digital cooperation mechanisms. We find that when the wholesale price is moderate, both parties will choose a cost‐sharing contract; when the wholesale price is high, both parties will choose to let the farmer bear the cost of digital investment; when the farmer uses digital technology to grow agricultural products, the platform should not provide the farmer with a low wholesale price, especially for the farmer with low risk aversion.

Information and Communication Technology Adoption Strategies Among Iranian Older Adults: A Qualitative Evaluation.

In today's world, it is unavoidable for older adults to use technology, which causes some challenges for them. In this qualitative study, we used grounded theory to evaluate information and communication technology (ICT) adoption strategies among Iranian older adults. The participants included 18 older adults, five experts, and five family members of older adults. The data collection method included conducting semi-structured interviews, taking field notes, and observation. The data were analyzed using the Corbin and Strauss approach. Three main themes were extracted as follows: support from others, effort for learning, and smart choice. The subthemes of support from others included creativity in educating older adults; having access to an educational supporter; and receiving informational, emotional, and financial support. The subthemes of effort for learning included utilizing aids, adaptive measures, shortcut techniques, and self-learning. The subthemes of smart choice included physical characteristics, technical features, price sensitivity, and availability of an active sales representative. Accordingly, it is essential to teach older adults to increase their ICT adoption rate and continued use of technology. In this respect, developing a standard ICT manual for older adults can be beneficial.